2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Plaza Pelicanos Club Beach Resort All Inclusive

3 out of 5
Plaza Pelicanos Club Beach Resort All Inclusive
Diego Rivera No.120, Zona Hotelera Las Glorias, Puerto Vallarta, JAL

Reviews

7.0

Good

Rating 10 - Excellent. 214 out of 907 reviews" "
Rating 8 - Good. 288 out of 907 reviews" "
Rating 6 - Okay. 205 out of 907 reviews" "
Rating 4 - Poor. 109 out of 907 reviews" "
Rating 2 - Terrible. 91 out of 907 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

luanna

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I will let the bygones be bygones but I must say THIS IS NOT A PLACE TO GO AS A SOLO TRAVELER!! Also do not expect to have any hospitality or care from the staff unless you make a complaint. I will not return here ever again but may be a good hotel for family or big groups. The hotel has several food options through the day and it’s located about 2.5km to Malecon area, approximately 80-100 MEX pesos by Uber.
Stayed 2 nights in Apr 2024

2/10 Terrible

Fernando

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrible and hotel was overcrowded we didn't even get a chance to have dinner
Stayed 2 nights in Apr 2024
Response from Pelicanos Club on Apr 15, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

8/10 Good

MANSHI

Travelled with family
Like the customer service but do not have much vegetarian option. Cleanliness is not up to the mark.
Stayed 5 nights in Mar 2024
Response from Plaza Pelicanos Club on Apr 3, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Plaza Pelicanos Club. on Mar 22, 2024
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!

6/10 Okay

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The attention of the staff was not the best and besides knowing that my wife was pregnant they gave us a room on the third floor and the place does not have an elevator.
Stayed 3 nights in Feb 2024
Response from Plaza Pelicanos Club. on Mar 22, 2024
Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.

6/10 Okay

Jose

Travelled with partner
Liked: Staff & service
Great staff and ready to help
Stayed 3 nights in Mar 2024
Response from Plaza Pelicanos Club. on Mar 20, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

4/10 Poor

Damaris

Travelled with partner
Disliked: Amenities, property conditions & facilities
Muy poca calidad en todo
Stayed 4 nights in Feb 2024
Response from Plaza Pelicanos Club. on Mar 14, 2024
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!, Su opinión es muy importante para nosotros. Tenga la seguridad de que tomaremos en consideración sus comentarios para mejorar nuestro servicio.

2/10 Terrible

Adele Muree

Disliked: Cleanliness, amenities, property conditions & facilities
So disappointing the hotel should be taken down. It’s a cash cow!!! One tiny buffet for 4-500 ppl the food was cold & recycled!!! The grounds around the main pool were very dirty curtains were mouldy “Believe this review”. Go 4 star or more & have a nice vacation!!! Please do not eat at the Al A Carte !!
Stayed 7 nights in Mar 2024
Response from Plaza Pelicanos Club. on Mar 14, 2024
Thank you for sharing your experience through this means. Your comments are truly valuable for us, I sincerely apologize for the situation that you faced which made us fall short in meeting your expectations.We have taken note of the issues you outlined and will be working with our team to improve upon these areas. We are grateful for your feedback.

8/10 Good

Francisco

Clean rooms
Stayed 4 nights in Jan 2024
Response from Plaza Pelicanos Club on Mar 11, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 7 nights in Mar 2024
Response from Plaza Pelicanos Club on Mar 11, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

2/10 Terrible

milan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Plaza Pelicanos Club on Mar 11, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

4/10 Poor

Tien Chi

Disliked: Staff & service, amenities, property conditions & facilities
One of the most basic resort I've ever stayed at and you won't expect anything fancy or modern. The first room they gave me was at the back corner of resort and shower curtain was covered with mold. Asked to change room, but they said nothing available and to come back next day. Showed up next day and spoke with another staff and she didn't seemed happy about it and reluctantly gave me another room and this time my view was a prison wall, literally just a brick wall. The safe was broken, the bed lamp just barely hanging on and the closet door doesn't close. Everyday there was always no beach towel available and you have to wait hours or go without it. Wifi is only available at the reception lobby or the main pool area; no connection anywhere else even if your room is close by. The food is also very simple at the buffet but the occasional dinner at the pool/beach area is quite decent and enjoyable. With a beautiful sunset view, the waves splashing and nice breeze coming in. You get to mingle with other travelers as everyone is seated at a shared round table. The beach is absolutely wonderful and not crowded at all. You can choose to sit on the lounge chairs at your resort beside the beach or you can sit at the beach but you have to bring your own chairs. You can also rent beach umbrellas for use. The waves are pretty strong but still swimmable and very clean. Overall, I wouldn't recommend this resort unless you're looking for something outside the downtown core.
Stayed 7 nights in Feb 2024
Response from Plaza Pelicanos Club. on Mar 4, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service .

2/10 Terrible

Crystal

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains were dirty, Shower head was bad, bathtub was small, no cold water to drink, only 2 beers Indio and Tecate light, limited drinks, need better food and different breakfast and dinner everyday, have a a variety of different beers .
Stayed 3 nights in Feb 2024
Response from Plaza Pelicanos Club. on Feb 27, 2024
I appreciate the time you took to share your experience with us!, I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

8/10 Good

Masoumeh, San Jose

Liked: Staff & service, amenities, property conditions & facilities
Room was okay. Staff were so friendly
Stayed 4 nights in Feb 2024
Response from Plaza Pelicanos Club. on Feb 26, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

8/10 Good

Jason Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great really enjoyed our stay
Stayed 7 nights in Feb 2024
Response from Plaza Pelicanos Club. on Feb 26, 2024
I appreciate the time you took to share your experience with us, Your feedback is highly important to us.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Location, clean, affordable and mostly the staff. Dislike: We did not receive a receipt upon leaving.
Stayed 2 nights in Feb 2024
Response from Plaza Pelicanos Club. on Feb 21, 2024
I appreciate the time you took to share your experience with us!, . Your feedback is highly important to us.

10/10 Excellent

Althea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay at Plaza Pelicanos Beach Club. This is our second time staying here and we have had a very nice stay both times.
Stayed 6 nights in Feb 2024
Response from Plaza Pelicanos Club. on Feb 20, 2024
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service.

10/10 Excellent

Wayne Daryn, Quesnel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes it's an older facility, but you are on the ocean. The staff were very friendly and approachable. the Mexican buffet was fine, but if you need more choices there's lots to choose from close by. All in all we had a great vacation.
Stayed 8 nights in Feb 2024
Response from Plaza Pelicanos Club on Feb 19, 2024
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service and nice atmosphere.

8/10 Good

Sheri

Travelled with group
Liked: Staff & service, amenities
The pictures on the advertisement for this hotel show pictures of the resort right on the beach. Be aware, there are two resorts, the "Club" and the "Grand". The Club resort is across the street, then you have to enter the property of the grand to be able to get to the beach.
Stayed 9 nights in Feb 2024
Response from Plaza Pelicanos Club. on Feb 19, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

10/10 Excellent

Wayne Daryn, Quesnel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes it's an older facility, but you are on the ocean. The staff were very friendly and approachable. the Mexican buffet was fine, but if you need more choices there's lots to choose from close by. All in all we had a great vacation.
Stayed 8 nights in Feb 2024
Response from Plaza Pelicanos Club on Mar 11, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments.

8/10 Good

michael kevin, Victoria

Travelled with group
Liked: Cleanliness, staff & service
this property is old and lacks many amenities of newer resorts. the food was good in flavour but repetitive and simple. We did enjoy the stay. this hotel has a similar name as a nearby property so in face we intended the other one. between the two is a huge 20 story hotel partly under construction. It was the subject of the usual point share (time share by a different name) sales pitch which we did not participate. The included alcohol was mostly base quality and as a family oriented resort I suppose reduced the rowdiness. While it was priced about right for the age of the resort I would have like to see a fridge and furniture that was not also threadbare. All in all I am guessing that once the new towers are completed that there may be some demolition coming. The location was good and we walk a lot so about 4 K north of the malecon and near the same south of the marina. We took buses and returned by cab. Unrelated to this resort, Cabs are reasonable for the most part and even the airport is only a 150 peso drive. That said the Official transportation provider at the airport got us with a 650 peso fare to the hotel. Always ask and if you can figure out how to get off the airport property cabs are cheaper to local hotels in the Hotel Zone. We never had any problem with cabs and 4 people except at the airport where they only load 3 in a cab and 4 in mini vans.
Stayed 10 nights in Feb 2024
Response from Plaza Pelicanos Club. on Feb 15, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Plaza Pelicanos Club. on Feb 15, 2024
I appreciate the time you took to share your experience with us!

6/10 Okay

Darryl

Travelled with partner
Liked: Amenities
It was an ok property, food was good, restsurant ugly, we hot a bad room at the back and dark , no outdoor pstio . I hated it. Staff were ok, not really friendly. Catered more to the Mexican families. Won't go back
Stayed 14 nights in Jan 2024
Response from Plaza Pelicanos Club. on Feb 12, 2024
I appreciate the time you took to share your experience with us!, Rest assured we will take into consideration your comments to improve our service.

8/10 Good

Adam

Travelled with family
Liked: Staff & service
The hotel is a bit older and small. But that was fine for a low key getaway. Very relaxed. Staff were all very nice and helpful.
Stayed 4 nights in Jan 2024
Response from Plaza Pelicanos Club. on Feb 12, 2024
I appreciate the time you took to share your experience with us! , . Your feedback is highly important to us.

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal were Fabolous made our stay like no other
Stayed 8 nights in Feb 2024
Response from Plaza Pelicanos Club. on Feb 12, 2024
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service.

8/10 Good

Marinus, Nobleford

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this facility for 10 days, and it is our second time coming to this resort. The food was great. The staff were unbelievable. All of the other hotels in the area have some kind of security staff. This hotel does not. Nothing bad happened...so please don't let me scare anyone off. However, there is no one enforcing the rules about people staying in the pools after hours. No one is monitoring the hallways to make sure teenagers, etc. are not screaming and yelling in the hallways. We got a room on the first floor facing the smaller pool. We could just walk out of our patio door...I loved it! Most of the time we did not even lock this door. We had no issues. The waiters are fabulous! They really look after their customers!
Stayed 10 nights in Jan 2024
Response from Plaza Pelicanos Club. on Feb 12, 2024
We would like to express our gratitude for choosing us has your hotel destination and for posting your review. We always try to make our guests’ stay memorable, with a good service.

8/10 Good

Danielle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this place is what makes it. They all try to go above and beyond. Theres a couple staff that always keep myself and the group I travel with coming back over and over.
Stayed 9 nights in Jan 2024
Response from Plaza Pelicanos Club. on Feb 9, 2024
I appreciate the time you took to share your experience with us! , Your feedback is highly important to us.

4/10 Poor

Rodney

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Supposed to be a non smoking resort yea right. The pool bar staff are well aware of it. Kids were allowed to urinate in the planters by the pool.11:00 and adults and kids running around being noisey.
Stayed 7 nights in Jan 2024
Response from Plaza Pelicanos Club. on Feb 7, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

8/10 Good

Michael A.

Travelled with partner
Liked: Staff & service
the bartender in the dance club was excellent. personable and was a joy to stop and see. he really enjoyed his job . many of the others were just there taking up space
Stayed 7 nights in Jan 2024
Response from Plaza Pelicanos Club. on Feb 6, 2024
I appreciate the time you took to share your experience with us! , Your feedback is highly important to us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's so many massage parlors on property and nearby. There's a strip club across the street. This is a really nice prime spot. The staff is very friendly. The malecon is only about 45 min walk or a $5usd Uber or $100pesos taxi (it doesn't add up. but it's still convenient, you have the option) You can use the public transportation but I didn't want to waste my time. The pool and alcohol and the late night tequila bar was a plus for me. This was my first time staying at a all inclusive resort and I can't wait to go back!
Stayed 9 nights in Jan 2024
Response from Plaza Pelicanos Club. on Feb 6, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us.

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Older resort. Could use just a minor overall and fix up of each room. The bones are there, just everything is old/falling apart like the TV, phone, desks, some mattresses are really old, the shower heads should be replaced, the plastic pool chairs, the fake grass at the pool and the broken pool tiles. If you're use to 4-5 star resorts, this is likely not the place for you. The food was surprisly alright. Night time entertainment wasn't good. Primarily a resort for locals. I wouldn't stay here again, but I didn't overly dislike the place. I'm not a picky person though, sunshine is sunshine!
Stayed 14 nights in Jan 2024
Response from Plaza Pelicanos Club. on Feb 6, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service .

8/10 Good

Igor

Liked: Cleanliness, staff & service, amenities
So beautiful ocean views
Stayed 9 nights in Jan 2024
Response from Plaza Pelicanos Club. on Feb 6, 2024
I appreciate the time you took to share your experience with us!

2/10 Terrible

Las

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation last minute and we arrived to the hotel and they ask us to pay again because the front desk doesn’t have info of our pay . They told us that the reservations people leave at 6pm and they can’t check our payment , they make us wait for more than 1 hour the manager show up we end up paying one more night and now doing the check out they told me that i will get my money back in 2 or 3 weeks just because they don’t have someone to check if we pay or not . I don’t recommend this hotel . Some of the workers were cool thats the only good thing
Stayed 2 nights in Jan 2024
Response from Plaza Pelicanos Club. on Jan 25, 2024
Thank you for taking the time to share your experience , I am very disappointed to learn of the frustrations you had regarding your stay , We have taken note of the issues you outlined and will be working with our team to improve upon these areas.

10/10 Excellent

Kehinde

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 5 nights in Jan 2024
Response from Plaza Pelicanos Club. on Jan 24, 2024
I appreciate the time you took to share your experience ! , . Your feedback is highly important to us

6/10 Okay

Kendra

Travelled with group
Good for the price we paid. Slight confusion as there are 2 properties with the same name, so expectations were based on the fancier location, but we were staying at the other Plaza Pelicanos Club, not Plaza Pelicanos Grand
Stayed 3 nights in Jan 2024
Response from Plaza Pelicanos Club. on Jan 23, 2024
I appreciate the time you took to share your experience with us! , I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us.

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service
Stayed 14 nights in Jan 2024
Response from Plaza Pelicanos Club on Jan 22, 2024
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!

4/10 Poor

michael

Stayed 11 nights in Dec 2023
Response from Plaza Pelicanos Club on Jan 22, 2024
I appreciate the time you took to share your experience with us!

2/10 Terrible

Sonya Nichole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on Expedia do not compare to the current conditions of the hotel. Very run down and dirty. Most staff do not speak English. They were very unhelpful when I brought up the issues. Asked them if we could move to different rooms, we were told no and that they were all the same. We asked if we could move to their joint property across the road (where we would have to go for dinner) and was told we’d have to attend a sales meeting (timeshare) to do that. Our rooms were on the main floor facing the pool area with patio doors that had very flimsy, old locks. We felt unsafe. The Al la carte restaurant was closed when we arrived mid afternoon, the cafe had lime jello and sandwiches looked old with curled up bread. There was a mini buffet set up that was at best a 3/10. It’s was the only option as dinner wasn’t until 7pm. We decided we were not staying there. After that point, they refused to help us. Their only response was for us to call Expedia. We were unable to call out on our cellphones, so we asked for their help to call. They refused. Finally had a family member call Expedia from canada, and have them add me to the call.
Stayed 7 nights in Jan 2024
Response from Plaza Pelicanos Club on Jan 22, 2024
•I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service and prevent a recurrence of such an event.

4/10 Poor

JAMES

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The facilities were substandard
Stayed 6 nights in Dec 2023
Response from Plaza Pelicanos Club. on Jan 12, 2024
I appreciate the time you took to share your experience with us!, I appreciate the time you took to share your experience with us!.

2/10 Terrible

Zahira, Barrie

Stayed 4 nights in Jan 2024
Response from Plaza Pelicanos Club. on Jan 12, 2024
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!, Tomaremos en consideración sus comentarios para mejorar nuestro servicio.

6/10 Okay

Steve Michael Kootenay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a basic and clean hotel right in the boulevard with easy access to transit, Ubers or walking. Tons of amenities surround the plaza. The food is okay, but there is not a large selection. The housekeepers did a great job every day and if you needed anything extra it was brought to the room quickly. The beach is nice and a short walk across the street and up a path. Descent hotel for a descent price.
Stayed 8 nights in Dec 2023
Response from Plaza Pelicanos Club. on Jan 8, 2024
I appreciate the time you took to share your experience with us!, Your feedback is highly important.

6/10 Okay

Rodrigo, Bellevue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Communication between staff members was very poor..! Activities wasn’t well announced
Stayed 7 nights in Dec 2023
Response from Plaza Pelicanos Club. on Jan 8, 2024
I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service

2/10 Terrible

Armando, Redwood City

Travelled with family
Disliked: Amenities, property conditions & facilities
I’ll start by saying the staff was very nice and friendly. Now on to why I rated this place a 1 star. The main reason for booking this resort was for All Inclusive meals and drinks. I took my 19 year old daughter and 21 year old son so I wanted the convenience of having food onsite that I didn’t need to constantly pull out my wallet, and they could eat whenever they wanted. However, the food is horrible! Especially in the main dinning room. We had no choice than to go outside for all meals. The drinks were fine but I definitely will NEVER be back here. I’ve been to many all inclusive resorts in Puerto Vallarta and have experienced excellent to ok but even with the ok food it was edible. This place for a lack of better word was flavorless nasty food. Not even the salsa they made had any taste. How can that be in Mexico? The only plus here is we got to experience some really good street tacos and found a Birria restaurant 10 min walking from the hotel. Second issue is wifi. Terrible connection all thru our stay. Expedia has gone down in my opinion when it comes to All Inclusive resorts. I’m going to stick to Costco. They ensure their vendors are top notch. Expedia seems like its best for single hotel reservations so I’ll do that but vacation packages have lost my trust and I’ve used them 2x year so I’ve spent thousands of dollars. Unless they plan to start cleaning up and removing these shady hotels from their pick list, I’m not going to bother with packages thru this site.
Stayed 5 nights in Dec 2023
Response from Plaza Pelicanos Club. on Jan 8, 2024
I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

2/10 Terrible

Lataiya

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The curtains were moldy. The counters were never clean. They didn’t sweep for two days had cracked glassware in the room didn’t restock coffee daily didn’t change bedding just remade bed had to ask multiple times for towels, and if you take the coffee mug out of the room, you will be charged to replace it And the food was horrible
Stayed 6 nights in Dec 2023
Response from Plaza Pelicanos Club. on Jan 8, 2024
I appreciate the time you took to share your experience with us!, I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service .

6/10 Okay

Elliott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Plaza Pelicanos Club. on Feb 2, 2024
Su opinión es muy importante para nosotros, agradezco el tiempo que se tomó para compartir su experiencia con nosotros!

10/10 Excellent

Buster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was perfect and very welcoming.
Stayed 13 nights in Dec 2023
Response from Plaza Pelicanos Club. on Jan 2, 2024
I appreciate the time you took to share your experience, Your feedback is highly important to us.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Hotel is in the middle between the Airport and Downtown, so it wasn't the best location, service in the front desk wasn't as we expected, but the worst of all was the food, we don't usually complain about the food, but this one wasn't edible
Stayed 2 nights in Dec 2023
Response from Plaza Pelicanos Club. on Jan 2, 2024
I appreciate the time you took to share your experience with us!I am very sorry to learn that your recent visit didn’t go as expected. Your feedback is highly important to us. Rest assured we will take into consideration your comments to improve our service.

6/10 Okay

Elias

Travelled with family
Liked: Staff & service
Breakfast was very good. Service staff was very good. Rooms look poor and badly needed upgrades.
Stayed 1 night in Dec 2023
Response from Plaza Pelicanos Club. on Dec 22, 2023
I appreciate the time you took to share your experience with us! Your feedback is highly important to us.

6/10 Okay

Osamu

Travelled with partner, Travelled with group
Stayed 5 nights in Dec 2023
Response from Plaza Pelicanos Club. on Jan 2, 2024
Agradezco el tiempo que se tomó para compartir su experiencia con nosotros!

6/10 Okay

Diana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was overall good, bathroom was quite small. Food at the buffet was good and service were also good both buffet and pool areas, we enjoyed our stay good for the price.
Stayed 6 nights in Nov 2023
Response from Plaza Pelicanos Club. on Dec 18, 2023
I appreciate the time you took to share your experience with us!