Dear Jodie,We would like to thank you for this positive feedback about your stay in our hotel.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Sir,It's a real reward to receive such a great review.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We all hope to welcome you back in the future.Best wishes,Guest Service Center Management

Dear Mr David,It's a real reward to receive such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again. Best regards,Guest Service Center Management

Dear Madam,Thank you for taking the time to review your stay with us.We're thrilled to hear you enjoyed the prime location of our hotel, allowing for easy exploration of Marina Vallarta's vibrant array of restaurants and shops. It's wonderful to know that our commitment to providing a secure environment contributed to your sense of safety, and we're delighted that your stay was a 5-Star experience. We look forward to welcoming you back. Best wishes,Guest Service Center Management

Dear Jung A,We would like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that the variety of activities, particularly kayaking, added so much enjoyment to your family's stay, and it is wonderful to know that Sergio provided friendly and helpful guidance. Your satisfaction with the room cleanliness and amenities reflects our commitment to an exceptional room experience. Likewise, we take pride in our service culture, which seems to have resonated with you, as indicated by your perfect rating.We hope to see you again soon. Best wishes,Guest Service Center Management

Dear Sanggi,We would like to thank you for this positive review of your experience in our hotel.We are delighted to hear that our daily Energy for life activities and the warmth of our staff contributed positively to your stay. It is wonderful that your family had an enjoyable time. Your satisfaction with the cleanliness and amenities of your room is a testament to our dedication to providing a memorable room experience. We also take pride in maintaining our property to ensure that every guest encounter reflects our service culture.We look forward to welcoming you back soon. Kind regards,Guest Service Center Management

Dear Tammy,Thank you for letting us know your opinion of your recent stay.We are thrilled to hear that the meals delighted you and that you found our service to be very friendly. It is wonderful to know that our team's dedication to a strong service culture contributed to your positive room experience. Your appreciation for the cleanliness of your room and overall condition of our hotel is truly valued.It would be our pleasure to have you return on another occasion.Very best wishes,Guest Service Center Management

Dear Brandi Alanna,We thank you for taking the time to provide us with your feedback.We are thrilled to hear that the array of activities and our dedicated team members contributed positively to your stay. It is wonderful that you found the room cleanliness to your satisfaction, reflecting our commitment to providing a superior room experience. We also appreciate your enjoyment of our unique evening entertainment, designed to offer our guests a taste of local culture. However, we regret to hear that your gastronomic experiences at our Mole & Tacos restaurant did not meet your expectations. While we are proud of our diverse culinary offerings, we understand that there's always room for improvement and we take your feedback seriously. Additionally, we acknowledge your comment regarding the availability of shady loungers during peak times. Our team strives to ensure all guests have a comfortable and relaxing experience, and we will continue to work on managing this aspect more efficiently.We look forward to welcoming you back,All the bestGuest Service Center Management

Dear Analissa,Thank you for taking the time to provide us with your feedback.We are glad to hear that your children enjoyed the multitude of daily activities and that the restaurant offerings were to your satisfaction, truly enhancing the gastronomic experiences we strive to provide. It is heartening to know that our efforts in creating memorable family moments resonate with our guests. We regret to hear, however, that our buffet did not meet your expectations. We take pride in our culinary variety and will look closely at your comments to ensure our buffet selection reflects the high standards our guests expect. Concerning your room experience, we apologize if it did not fully meet your cleanliness standards. Our team is dedicated to providing impeccably clean accommodations, and we will reinforce our daily housekeeping protocols to ensure all guests enjoy a comfortable and spotless environment.We hope to welcome you back in the future.Kind regards,Guest Service Center Management

Dear Casandra,It is a pleasure to receive your positive feedback following your recent stay.We are thrilled to hear that our gastronomic experiences, particularly breakfast at Mole, met your expectations and that Omar's hospitality added a special touch to your mornings. It is fantastic that our pool and the variety of activities provided non-stop fun for your family. We take pride in the cleanliness of our resort and are delighted that our staff's dedication to service culture shone through during your stay. The Kidsdom is indeed a highlight for our younger guests, and we are glad to know your children had an amazing time.We look forward to the pleasure of welcoming you back. Many thanks again,Guest Service Center Management

Dear Greta,Thank you for sharing your experience at our resort.We are thrilled to hear that your time at our YHI Spa was a source of relaxation and that the massage service elevated your stay. It is also wonderful to know that the cleanliness of your room met your expectations, providing a comfortable and serene room experience. While we note that the hotel's condition did not quite meet your full satisfaction, we take pride in our resort's ability to create memorable experiences and are continuously striving to maintain and improve our facilities. Your praises for our service and room amenities are greatly appreciated, as these are essential aspects of our service culture.We look forward to welcoming you back on a future occasion. Best wishes,Guest Service Center Management

Dear Jason,Thank you for this positive review of your experience.It is delightful to hear that your family enjoyed the entertainment we offer; our nightly shows are indeed crafted to captivate guests of all ages. We are also thrilled to know that the pool area met your expectations, providing a refreshing escape for your enjoyment. Your commendation of our service is much appreciated; our team is dedicated to fostering a service culture that ensures a memorable room experience for every guest. It is wonderful that your daughter had a fantastic time as well; The Kidsdom is designed to create energy for life activities that resonate with our younger guests.We hope we have the pleasure of seeing you on future occasions. Best regards,Guest Service Center Management

Dear Angela D,Thank you for taking the time to review your stay with us.We are happy we were able to cater to all your needs.We look forward to welcoming you back. Best wishes,Guest Service Center Management

Dear Alejandro,Thank you very much for this kind review.We are delighted to hear that you enjoyed the breakfast at Mole & Tacos and appreciated the attentive service provided by Hugo and his team. Our staff strives to offer a service culture that ensures every guest feels valued and cared for. Gastronomic experiences are a cornerstone of our resort, and it is heartening to know that we could make your mornings memorable with our local flavors and dedicated service.We look forward to welcoming you back on a future occasion. Best wishes,Guest Service Center Management

Dear Suzette,Thank you for taking the time to review your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back. Many thanks again,Guest Service Center Management

Cher Brandon Normand,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes désolés que les prestations durant votre séjour n'aient pas pleinement été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Ce serait un plaisir de vous accueillir à nouveau. Bien cordialement,Guest Service Center Management

Dear Hazel,We appreciate the time you have taken to provide us with your opinion of your stay.We are thrilled to hear that the family-friendly activities and The Kidsdom provided joy for your family, and that our dedicated team delivered the friendly and efficient service we are known for. It is wonderful to know that our cleanliness met your expectations and that the YHI Spa offered you an incredible experience. We appreciate your kind words about our gastronomic experiences at the Mole and Taco restaurant and our buffet. We are, however, concerned to learn about your experience at the Fish House and the oversight regarding your daughter's tree nut allergy. We take allergies very seriously and will reinforce our allergen awareness with our staff. Furthermore, we understand that the room allocation and bathroom condition were not as anticipated. We strive to offer a seamless room experience, and we acknowledge that there is room for improvement in ensuring our accommodations meet our esteemed guests' expectations.We hope that we have the pleasure of seeing you again in the future. Best regards,Guest Service Center Management

Dear Jennifer,We would like to thank you for taking the time to leave this review about your recent visit.We are delighted to hear that our service met your expectations and appreciate your positive feedback. It is our passion to provide a memorable room experience and we are glad you enjoyed the amenities provided. However, we have noted your remarks on the hotel's condition. Rest assured, we continuously strive to update and enhance our facilities to ensure a comfortable stay for all our guests. Your insights are invaluable and help us improve the overall experience.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Guest Service Center Management

Dear Guest,We appreciate that you took the time to share your experience with us.We’re thrilled to hear that you enjoyed the variety of activities and found our hotel to be clean and well-maintained. It's wonderful that you had a great start to your day with our breakfast offerings. Regarding our fitness facilities, we appreciate your feedback and will ensure a more prompt response for activating equipment to enhance our guests' room experience. While we regret to hear that our dinner offerings did not meet your expectations, we take pride in providing a diverse gastronomic experience and will reflect on your comments to improve our service culture.We look forward to the pleasure of seeing you again. Best regards,Guest Service Center Management

Dear Nicole,Thank you for taking the time to leave a review of your recent stay.We're delighted to hear about the warm hospitality and friendly service that greeted you upon arrival. Our team takes great pride in fostering a service culture that focuses on guest wellbeing. It's wonderful to know the gastronomic experiences at our buffet were to your satisfaction, and we hope they added a distinctive touch to your stay. We acknowledge your comments regarding the resort's appearance and dining options. While we embrace the charm of our established surroundings, we continually strive to update and enhance the room experience for our guests. Additionally, our diverse dining venues aim to offer a variety of local flavors, and we regret if they did not meet your expectations.We do hope to welcome you back in the future. All the best.Guest Service Center Management

Dear Sabrina,Please accept our thanks for your kind review regarding your stay.We are delighted to hear that our team's hospitality made you feel like royalty and that you enjoyed the gastronomic experiences at the Fish House and our buffet. It is wonderful to know that our location provided the perfect balance between tranquility and access to local attractions. We are glad that the room cleanliness, hotel condition, and service met your expectations, and that the room amenities added to your overall room experience.It would be a pleasure to welcome you back. Best wishes,Guest Service Center Management

Dear Michelle Lynne,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that you found our resort safe, friendly, and affordable, and that you appreciated the variety of our gastronomic experiences. It is wonderful to know that our efforts to create memorable dining moments by the Pacific have resonated with you. We also take great pride in our service culture, and it is rewarding to learn that you experienced the attentive care of our team. However, we regret to hear about your concerns regarding the upkeep of our air conditioning system and the wear and tear you have noticed. While we strive to maintain our facilities to a high standard, we appreciate your feedback as it helps us focus our improvement efforts. Rest assured, we are committed to providing an exceptional room experience for all our guests.We do hope to be able to welcome you back in the future. Kindest regards,Guest Service Center Management

Dear Cammie Lee,We appreciate that you took the time to share your experience with us.We are glad to hear that you appreciated the magnificent ocean view from our hotel, a sight that truly captures the essence of Mexico's beauty. Our team takes great pride in offering a warm and friendly atmosphere, and we're glad this resonated with you. However, we regret that some aspects of your stay did not meet your expectations. We are committed to providing exceptional gastronomic experiences, and it concerns us that the temperature of the food did not live up to our usual standards. Our all-inclusive service is designed to cater to a variety of tastes, including hot and fresh offerings, and your feedback is invaluable in ensuring we maintain this commitment. Regarding the service pace, we aim to foster a relaxing environment where every Guest feels unhurried, though it seems we may have missed the mark during your visit. We appreciate your input on our resort's condition and assure you that maintaining a contemporary and comfortable room experience is a priority within our service culture.We hope to welcome you again. All the best,Guest Service Center Management

Dear Paul,Many thanks for having taken the time to review your stay.We are delighted to hear that our prime location and the stunning views from your beachfront room provided you with the essence of a beautiful stay. It is wonderful that our team's hospitality made a positive impact on your visit. However, we regret to hear about your dining experiences. Our resort prides itself on offering a variety of gastronomic experiences, including fresh local cuisine at our Fish House and authentic flavors at Mole & Tacos, and it's disappointing to learn that these did not meet your expectations. We also take great care in the maintenance of our facilities, and your comments regarding the pool bar have been noted; we strive to ensure all areas of our resort reflect our service culture. We appreciate your kind words about our staff and will continue to focus on delivering the exceptional room experiences and service that our guests expect.We look forward to welcoming you back in the future.Best wishes,Guest Service Center Management

Dear Katrina Joy,We thank you for taking the time to provide us with your feedback.We are delighted to hear that the check-in process met your expectations and that Stephanie was able to assist you efficiently. It brings us joy to know that our gastronomic experiences at Mole & Tacos stood out to you and that our location's proximity to the beach positively contributed to your stay. The satisfaction you've expressed regarding our pool facilities aligns with our commitment to offering a relaxing room experience.We appreciate your feedback on our late-night snack options and the variety of restaurants. While we're proud of our current dining offerings, including the Fish House and their use of locally sourced ingredients, we always strive to enhance our service culture and will take your comments into consideration as we continue to evolve the culinary experiences for our guests.It is wonderful to learn that the overall quality of your room, the hotel's condition, and the service provided by our team met your high standards. Our mission is to ensure every guest leaves with fond memories and a desire to return.We do hope to be able to welcome you back in the future.Kindest regardsGuest Service Center Management

Dear Patricia,Thank you for sharing your experience with us.We're thrilled to hear that our resort's size suited your preferences and that our team's warm service culture contributed to a delightful stay. It's fantastic to know that the gastronomic experiences met your expectations and added to the enjoyment of your visit. We also take great pride in offering a variety of complimentary Energy for Life activities, such as yoga and water aerobics, to enhance the room experience for all our guests. Your positive remarks on the fun, family-friendly atmosphere and the service provided by our dedicated staff are particularly heartwarming. We look forward to welcoming you back.Kind regards,Guest Service Center Management

Dear Jordan,Thank you for sharing your experience with us.We are delighted to hear that our prime location close to shopping and the marina added convenience to your stay, and that our team's dedication to service culture made a positive impact. It is heartening to know that the room cleanliness and amenities met your expectations, enhancing your room experience. While our property celebrates its age through architectural charm, it also boasts modern amenities to ensure that your stay is nothing short of comfortable and convenient. We understand the importance of providing a seamless blend of aesthetic pleasure and modern comfort to cater to the diverse needs of our valued guests. Nevertheless, our commitment to providing great value and a memorable stay remains unwavering.We hope to welcome you back in the future. Kindest regards,Guest Service Center Management

Apreciable Alejandro A,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.

Dear Ms. Lynn,We thank you for your score of our property.It would be our pleasure to welcome you back in the future to provide you with another excellent experience.We hope to see you soon.Kind regards,

Dear Lindy,We would like to thank you for taking the time to leave this review about your recent visit.We're delighted to hear that you appreciated our property and the level of service provided during your stay. It's gratifying to know that our team's dedication to a strong service culture contributed to a memorable room experience for you. While we understand your desire for a wider selection of wine, we're constantly seeking to enhance our gastronomic experiences and value your feedback as we consider future updates to our offerings.We hope to welcome you back. Best wishes,Guest Service Center Management

Dear Jose Manuel,We appreciate that you took the time to share your experience with us.We are thrilled to hear that our gastronomic experiences and pool facilities met your expectations, providing a backdrop for a memorable family vacation. Our dedicated staff will be delighted to know that their commitment to a warm service culture contributed positively to your stay. It is also gratifying to learn that you enjoyed the easy beach access and found the beach itself to be exceptional. We have noted your comments regarding the room experience, and we take pride in ensuring each guest room is a haven of comfort. Rest assured that our ongoing commitment to excellence includes paying close attention to the details that enhance our guest's stay.We look forward to welcoming you back again in the future. Best regards,Guest Service Center Management

Dear Jose,Thank you for taking the time to share your feedback.We're delighted to hear that the beauty of our location, the dedication of our staff, and the quality of our food contributed positively to your stay. Your commendation of the room cleanliness is especially appreciated, as we strive to provide a pristine room experience. The condition of our hotel is a testament to our service culture, and we're glad it met your expectations. We're also thrilled that our gastronomic experiences left a lasting impression.Thank you again; we look forward to welcoming you back soon.Kind regards,Guest Service Center Management

Dear Pamela,Thank you for taking the time to provide us with your feedback.We are delighted to hear that the younger guests thoroughly enjoyed their time and found our hotel to be a great place for families. It's an honor to receive such high praise for our service culture, and we are glad that Antonio's dedication made a positive impact during your stay.We understand that some aspects of your room experience did not entirely meet your expectations, and we are committed to ensuring our guest rooms maintain the standards that reflect our dedication to comfort and quality. Additionally, we are pleased that our accessibility options supported your needs, providing a wheelchair to enhance your stay with us. Rest assured, we continually strive to enrich our gastronomic experiences and ensure that the vibrant spirit of our resort shines through in every aspect.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Guest Service Center Management

Dear Ryan,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that the cleanliness of our rooms, the overall condition of our hotel, and the level of service met your expectations. Your satisfaction with the room amenities brings us great joy, and we are pleased that you enjoyed the views from our balconies and the comfort provided. While you rated the room amenities slightly lower, we hope that the mindfulness colouring book, flat-screen TV, and minibar added to your room experience, and we invite you to explore our Premium Rooms & Suites for even more amenities on your next stay.We look forward to welcoming you back on a future occasion. Best wishes,Guest Service Center Management

Dear Gurpinder,Thank you for taking the time to leave a review of your recent stay.We are thrilled to hear that you enjoyed our diverse gastronomic experiences and the variety offered at our buffet. It's wonderful that our family-oriented atmosphere contributed positively to your stay. Our team strives to provide exceptional service, and we are delighted to know we met your expectations in this regard.We regret to hear about the inconvenience you faced with the hot water and the initial issue with the water clarity. Please be assured that our commitment to comfort and a seamless room experience is paramount, and we continually aim to ensure all facilities are functioning optimally for our guests.We are glad that these issues did not significantly impact your overall impression and that our staff's warmth and dedication stood out to you.We hope to welcome you back. Best wishes,Guest Service Center Management

Dear Sema,We thank you for taking the time to provide us with your feedback.We are delighted to hear that our service culture made a positive impression and that you appreciated the dedication of our wonderful team. It is a pleasure to provide a room experience that contributes to the enjoyment of your stay. However, we regret to hear that certain aspects of our facilities did not meet your expectations. We continuously strive to maintain our property and its amenities, including our gastronomic experiences, to enhance the comfort and satisfaction of our guests. Rest assured, we are committed to improving wherever possible to ensure our guests have a memorable experience.We hope to welcome you back in the future. All the best,Guest Service Center Management

Dear Kevin Scott,Thank you for your kind review of your recent stay at our hotel.We are delighted to hear that the spaciousness and cleanliness of your room contributed to a memorable room experience. It is wonderful to know that our team's commitment to service culture met your expectations, ensuring a stay that was both enjoyable and comfortable. Your eagerness to return is the highest compliment, and we are truly grateful for that sentiment.We look forward to welcoming you back in the future.Kind regards,Guest Service Center Management

Dear Lokesh,Thank you for your kind review of your recent stay at our hotel.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We hope to have the occasion to welcome you back.Best wishes,Guest Service Center Management

Dear Sandra,We would like to thank you for taking the time to leave this review about your recent visit.We are delighted to hear that our dedicated staff was able to address your room preferences promptly, reflecting our commitment to service culture. It is also gratifying to know that you enjoyed the vibrant energy of our pool area. We are sorry to hear about the issues you encountered with the room scent and the key cards. We are continuously working on enhancing our guest room experience, including addressing any unforeseen inconveniences swiftly. Regarding the dining, while we pride ourselves on offering a variety of gastronomic experiences, we understand that tastes vary, and we are sorry to hear that our options did not meet your expectations. We also take note of your feedback on the poolside lounger reservations. We always strive to ensure that all our guests can enjoy our amenities, including our lagoon-style pool, and we regret any inconvenience this may have caused.We hope to welcome you back in the future. All the best.Guest Service Center Management

Dear Sir, Many thanks for having taken the time to review your stay.We regret to hear about the issues you encountered with the electrical outlets and your room experience. Please know that we are looking into these matters to ensure guest satisfaction. Additionally, we understand that the beach did not meet your expectations and we are sorry that it fell short. We take pride in our location on the exclusive Marina Vallarta beach and aim for all our guests to enjoy its beauty. Concerning the dining experience at our Fish House, we are surprised to hear your feedback, as we usually receive positive comments about the quality and flavor of our dishes. We hope your fiance has fully recovered, and we assure you that we take all comments seriously and continuously strive to provide exceptional experiences.It would be a pleasure to have you return on another occasion. Best regards,Guest Service Center Management

Dear Juraj,We appreciate the time you have taken to provide us with your opinion of your stay.We are thrilled to hear that our team, particularly Juan, Theresa, and our drink magician Nabor, provided excellent service and contributed to the wonderful time you had with us. Your appreciation for the cleanliness of your room and our dedication to maintenance, despite the hotel's maturity, is heartening. It is delightful that the gastronomic experiences at our buffet restaurant, along with the variety of activities available, including morning yoga, were to your liking and enhanced your stay.We have taken note of your suggestion for more live music or a DJ presence after the entertainment show concludes. Providing vibrant evening experiences is important to us, and your feedback helps us continue to improve our service culture.We look forward to welcoming you back in the future.Best regards,Guest Service Center Management

Dear Ramiro,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regardsGuest Service Center Management

Dear Warren William,Thank you for taking the time to leave a review of your recent stay.We are elated to hear that your stay was largely a great success and that you were able to enjoy the impeccable cleanliness of our rooms and the overall condition of the hotel. Our team takes pride in offering a service culture that meets the high expectations of our guests and it is wonderful to know we hit the mark for you. We do, however, regret to hear that there was an inconsistency with the provision of towels and bath mats. Please be assured that daily housekeeping is a standard we uphold with the utmost importance and your feedback is valuable in maintaining the high-quality room experience we strive for. Rest assured, we are attentive to every detail that can enhance our guests' stays.We hope to welcome you back in the future. Best wishes,Guest Service Center Management

Dear Eva,It is a pleasure to receive your positive feedback following your recent stay.We are thrilled to hear about your satisfaction with our attentive staff. It is delightful to know that the cleanliness of our rooms met your expectations, contributing to a memorable room experience. We also appreciate your recognition of our hotel's overall condition and services, reflecting our commitment to a strong service culture. Our team takes great pride in providing a welcoming atmosphere and ensuring that all guests have access to the diverse gastronomic experiences we offer, from the local flavors at our restaurants to the serene environment of the YHI Spa. While we are pleased with the positive aspects of your stay, we notice there is room for improvement in certain areas. Rest assured that we continuously strive to enhance every aspect of our resort to exceed guest expectations.We hope to have the occasion to welcome you back. Kind regards,Guest Service Center Management

Dear Mary Jean,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Amy,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Madam,We thank you for taking the time to provide us with your feedback.We're delighted to know that you had a wonderful overall experience at our resort and appreciated our dedicated service culture, which is a testament to our team's efforts in ensuring guest satisfaction. Our YHI Spa and diverse range of energy for life activities are indeed crafted to enhance the room experience, and it's great to hear these aspects contributed positively to your stay. We take note of your comments regarding the buffet food quality and would like to mention that we constantly strive to deliver innovative gastronomic experiences, including a la carte options that showcase local flavors and fresh ingredients. Rest assured, we are committed to continuous improvement and your feedback is invaluable in this regard.We look forward to welcoming you back in the future. All the best.Guest Service Center Management

Dear Ms. Marion,We thank you for taking the time to provide us with your feedback.We're delighted to hear that our staff's hospitality, refreshing pool, and diverse gastronomic experiences met your expectations and contributed positively to your stay. It's also wonderful to know that the talent of our entertainers impressed you. However, we have noted your comments regarding the beach cleanliness and the desire for more musical variety and settings during our entertainment offerings. While we strive to maintain impeccable standards throughout our resort, we appreciate your insights on areas where we can enhance our guest experience.We do hope to welcome you back in the future.Best wishes,Guest Service Center Management

Dear Elen,Thank you for taking the time to provide us with your feedback.We are thrilled to hear that our customer service and the quality of our food met your expectations. Our team prides itself on creating memorable room experiences, and we are glad that you appreciated the room cleanliness and hotel condition. Regarding the gastronomic experiences, while our Fish House and Mosaico restaurants aim to delight with a variety of flavors, we understand your desire for more authentic Mexican cuisine. We take pride in offering a diverse range of dining options, and your feedback is invaluable in enhancing our menu offerings.We hope to welcome you back.Best wishes,Guest Service Center Management