Save

Choose dates to view prices

Krystal Vallarta

Photo gallery for Krystal Vallarta

4 outdoor pools
On the beach, sun loungers, beach umbrellas, beach towels
4 outdoor pools
4 outdoor pools
Deluxe Room, Mountain View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Overview of Krystal Vallarta

Krystal Vallarta

3.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
Avenida Las Garzas, Puerto Vallarta, JAL, 48300

Explore the area

  • Popular LocationCruise Ship Pier8 min walk
  • Popular LocationCruise Ship Terminal9 min walk
  • Popular LocationVallarta Casino2 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)14 min drive

Room options

About this area

Puerto Vallarta

Located on the beach, Krystal Vallarta is in Hotel Zone, a neighborhood in Puerto Vallarta with good airport proximity and shopping. Galeria Vallarta and Galeria Flores are cultural highlights, and travelers looking to shop may want to visit La Isla and Puerto Mágico. Consider Act ll Entertainment Stages for a night out or Cotton House if you're traveling with kids. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Cruise Ship Pier - 8 min walk
  • Cruise Ship Terminal - 9 min walk
  • Vallarta Casino - 2 min drive
  • Playa Las Glorias - 2 min drive
  • Bay of Banderas - 14 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive

Restaurants

  • La Vaca Argentina - 7 min walk
  • El oasis Del holi - 7 min walk
  • Pizzeria La Dolce - 7 min walk
  • La Pancha - 8 min walk
  • La Leche - 11 min walk

About this property

Krystal Vallarta

3.5-star family-friendly hotel near Cruise Ship Terminal
A beach bar, a grocery/convenience store, and a terrace are just a few of the amenities provided at Krystal Vallarta. With a beachfront location, sun loungers, and beach umbrellas, this hotel is the perfect place to soak up some sun. Enjoy the gym, as well as activities like beach yoga. Free in-room WiFi is available to all guests, along with shopping on site and a garden.
Additional perks include:
  • 4 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), self parking (surcharge), and luggage storage
  • Tour/ticket assistance, 5 meeting rooms, and a porter/bellhop
  • A front desk safe, a 24-hour front desk, and concierge services
  • Guest reviews say great things about the proximity to the airport
Room features
All 388 rooms have comforts such as air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Bathrooms with free toiletries
  • Mini fridges, childcare services, and cable channels

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: MXN 180-300 per person
  • 1 restaurant
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Fitness center
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (3600 square feet)
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Iron/ironing board (on request)
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between MXN 180 and MXN 300 per person (approximately)
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Frequently asked questions

Does Krystal Vallarta have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Krystal Vallarta?

As of Feb 4, 2023, prices found for a 1-night stay for 2 adults at Krystal Vallarta on Mar 5, 2023 start from CA $167.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Vallarta?

Self parking is available for MXN 50 per day.

What time is check-in at Krystal Vallarta?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Vallarta?

Check-out is at 11:30 AM.

Where is Krystal Vallarta located?

Nestled on the beach, this Hotel Zone hotel is within a 10-minute walk of La Isla and Cruise Ship Terminal. Malecon is 2.7 mi (4.3 km) away.

Can I cancel my reservation for free at Krystal Vallarta and receive a full refund?

Yes, Krystal Vallarta offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Vallarta cancellation policy on our site for more details about any exclusions or requirements.

Reviews

6.6
Rating 10 - Excellent. 235 out of 1019 reviews" "
" "10 - Excellent 23%
Rating 8 - Good. 295 out of 1019 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 203 out of 1019 reviews" "
" "6 - Okay 20%
Rating 4 - Poor. 147 out of 1019 reviews" "
" "4 - Poor 14%
Rating 2 - Terrible. 139 out of 1019 reviews" "
" "2 - Terrible 14%

7.6/10

Cleanliness

7.2/10

Staff & service

6.3/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated very much it was fairly quiet most of the time. Beautiful layout with smaller buildings amongst the bigger one. Felt like living in a garden. Beach was very nice. Dining: As I do not want INCLUSIVE I found it difficult that there was not a cafe to get a sandwich or a cup of coffee without going out. Lots of nice spots to dine in the area which are close. Overall liked it.
Stayed 3 nights in Jan 2023

4/10 Poor

Judy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Did not like getting two double beds when I booked a king. Inconvenient. When I asked about this I was not treated nicely
Stayed 2 nights in Jan 2023

8/10 Good

patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food could be better, and they have a problem with birds in outdoor area..saw one helping self to the cereal!
Stayed 19 nights in Jan 2023

6/10 Okay

Michelle

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It’s rundown inside & out. The rooms feel dirty. The walls are paper thin. The pool is freezing, everything shuts down by 10pm & there are no activity’s or entertainment. If you want an extreme basic hotel this is for you.

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy Buen Servicio.

2/10 Terrible

Heather

Travelled with family
Disliked: Staff & service
We booked this place for 2 weeks and it was awful. The food is horrible and the rooms.. well, we ended up having 3 different rooms. The walls are paper thin, you can hear the person snoring next door. We booked based on the photos on Expedia. After arriving at the resort, we tried switching to another resort but Expedia would not help us. It was a super disappointing resort. I would never recommend it.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly

4/10 Poor

randy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beach was very nice. Rooms and amenities such as the water slide pool washrooms need work, need more restaurants. Beach Hotel rooms need upgrading!!!

2/10 Terrible

Diego

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THERE WAS A ROACH IN OUR ROOM!! This was the most disappointing hotel I’ve ever experienced. There’s only ever 1, MAYBE 2 staff @ the front desk @ any given time, so prepare that check in and out will take 30 mins MINIMUM. We had the misfortune of having Liliana Lopez check us in, she didn’t provide us our key for the parking area, she gave us inaccurate directions to our room&we spent 20 minutes wandering around the resort looking for our room. when we called for towels she answered the call&we never received towels&had to hunt down the cleaning ladies to get towels . Our room had mold spots on the bathroom ceiling∂ of the ceiling was falling off. On our 1st night at Krystal we hadn’t eaten since 5am, the Aquamarina restaurant in the resort was open until 10:40pm; earlier we asked Liliana what type of payment the restaurant accepted and she assured us they would take USD or card. Around 9:45pm we headed to the restaurant after having not eaten for 16 hours and tried to order food. The waiter Ceaser, the only saving grace of this trash heap, helped us order but when we tried to pay the restaurant sent us to the front desk to pay. The front desk told us that we had to pay & the restaurant, Ceaser had to walk us over to Liliana&they argued amongst themselves what kind of payment&who could accept the payment! It was ridiculous and senseless, horrible customer service (to no fault of Caesar) save yourself the heartache and splurge on a hotel that’s clean, quite & enjoyable
Stayed 3 nights in Nov 2022

4/10 Poor

YADIR, SAN YSIDRO

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I will definitely never come back this property is old and dirty the room is dirty no hot water they just don’t take care this property in the beach are all the furniture is super dirty and and broken can’t use them overall this place is disappointing I stay one night and I will leave to another clean hotel
Stayed 1 night in Nov 2022