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Krystal Vallarta

Photo gallery for Krystal Vallarta

Primary image
On the beach, sun loungers, beach umbrellas, beach towels
4 outdoor pools
4 outdoor pools
Deluxe Room, Mountain View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Overview of Krystal Vallarta

Krystal Vallarta

3.5 star property

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
Avenida Las Garzas, Puerto Vallarta, JAL, 48300

Explore the area

  • Popular LocationCruise Ship Terminal9 min walk
  • Popular LocationVallarta Casino5 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)12 min drive
  • Popular LocationBay of Banderas15 min drive

Room options

About this area

Puerto Vallarta

Located on the beach, Krystal Vallarta is in South Hotel Zone, a neighborhood in Puerto Vallarta with good airport proximity and shopping. Teatro Vallarta and Los Arcos Amphitheater are cultural highlights, and travelers looking to shop may want to visit La Isla and Puerto Mágico. Consider Act ll Entertainment Stages for a night out or Splash Water Park Vallarta if you're traveling with kids. Spend some time exploring the area's activities, including golfing.
Visit our Puerto Vallarta travel guideOpens in a new window
Map

What's nearby

  • Cruise Ship Terminal - 9 min walk
  • Playa Las Glorias - 2 min drive
  • Marina Vallarta Golf Club - 3 min drive
  • Vallarta Casino - 5 min drive
  • Bay of Banderas - 15 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • La Vaca Argentina - 7 min walk
  • El oasis Del holi - 7 min walk
  • Pizzeria La Dolce - 7 min walk
  • La Pancha - 8 min walk
  • La Leche - 11 min walk

About this property

Krystal Vallarta

3.5-star family-friendly hotel in the heart of South Hotel Zone
Cruise Ship Terminal is located near Krystal Vallarta, which provides a beach bar, a grocery/convenience store, and a terrace. With a beachfront location, sun loungers, and beach umbrellas, this hotel is the perfect place to soak up some sun. Enjoy the gym, as well as activities like beach yoga. Free in-room WiFi is available to all guests, along with shopping on site and a garden.
Additional perks include:
  • 4 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), self parking (surcharge), and tour/ticket assistance
  • Multilingual staff, ATM/banking services, and 5 meeting rooms
  • A gift shop, a porter/bellhop, and a 24-hour front desk
  • Guest reviews say great things about the proximity to the airport
Room features
All guestrooms at Krystal Vallarta have comforts such as air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with free toiletries
  • Mini fridges, childcare services, and cable channels

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: MXN 180-300 per person
  • 1 restaurant
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • 4 outdoor pools
  • Beach yoga
  • Children's pool
  • Fitness center
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (3600 square feet)
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Iron/ironing board (on request)
  • Safe

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Policies

Check-in

68% of travellers were happy with check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between MXN 180 and MXN 300 per person (approximately)
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Frequently asked questions

Does Krystal Vallarta have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Krystal Vallarta?

As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Krystal Vallarta on Oct 18, 2022 start from CA $110.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Vallarta?

Self parking is available for MXN 50 per day.

What time is check-in at Krystal Vallarta?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Vallarta?

Check-out is at 11:30 AM.

Where is Krystal Vallarta located?

Nestled on the beach, this South Hotel Zone hotel is within a 10-minute walk of La Isla and Cruise Ship Terminal. Bay of Banderas and Malecon are also within 3 mi (5 km).

Can I cancel my reservation for free at Krystal Vallarta and receive a full refund?

Yes, Krystal Vallarta offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Vallarta cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.4
Rating 5 - Excellent. 237 out of 1004 reviews
5 - Excellent 24%
Rating 4 - Good. 294 out of 1004 reviews
4 - Good 29%
Rating 3 - Okay. 200 out of 1004 reviews
3 - Okay 20%
Rating 2 - Poor. 141 out of 1004 reviews
2 - Poor 14%
Rating 1 - Terrible. 132 out of 1004 reviews
1 - Terrible 13%

3.8/5

Cleanliness

3.6/5

Staff & service

3.2/5

Amenities

3.4/5

Property conditions & facilities

3.7/5

Eco-friendliness
Write a review

4/5 Good

Rubin Alejandro Rios
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good but disliked lunch .
Stayed 5 nights in Jul 2022

2/5 Poor

Miguel
Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
WE WERE THERE FOR 4 NIGTHS BUT THE Y SAID YOU ONLY GET A BOTTLE OF WATER ONLY FOR YOUR FIRST DAY. WHEN WE ARRIVED IT WAS PORING RAIN AND NOBODY HELPD US WE GOT SOAKING WET TRYING TO FIND OUR ROOMS BECAUSE THE BUILDING WAS OUT SIDE THE LOBY
Stayed 4 nights in Jul 2022

2/5 Poor

Nikhailia
Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very outdated! Looks to be the original set up from the 90s. The first room we were placed in was near the beach, but there were stains in the bathtub & the room felt more like a motel than a resort. Nothing like the online photos show. After complaining to the front desk, we got a room in their updated tower, which was better. Overall the property needs many updates to the restaurant & rooms. Only the lobby & one of the towers is renovated. I would not stay again.
Stayed 1 night in Jul 2022

2/5 Poor

Francisco
Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool water has a hazy dirty look. Pool chairs were old and many not in working condition, and only very few were put around the pool area. They need to triple the amount of chairs. The aquamarina restaurant opens late daily. The main Air conditioning units located on the exterior of the tower building are EXTREMELY LOUD/NOISY which don’t let you sleep. They blindside you with an extra charge for parking even if you’re a guest (not a visitor). Overall, this place is a bit too expensive for what you receive in return. The location is ok. I will not be returning to this place; I had high expectations when compared to Krystal Cancun but there is just nothing worthwhile in this property to entice me to come back
Stayed 3 nights in Jul 2022

5/5 Excellent

Meredith
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, en excelente ubicación. Disfrutamos la estadía
Stayed 3 nights in Jul 2022

1/5 Terrible

Rodolfo Cesar
Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalation muy descuidadas Reportamos 2 veces que la regadera no había toallas de baño incluso en la regadera del primer dia habia cabellos de las personas anteriorres que indicaba que no lavaron las paredes de la regaderas y reportamos y nada muy desagusto. Incluso solo saliamos con 2 tarjetas de toallas y las otra s 2 las dejamos en el cuarto y por obra del espirito desaparecieron y ya el ultimo dia para entregar nos cobraron las 2 tarjetas de las toallas. Lo que llegamos en conclusion que el servicio de cuarto las tomaron. Tengan cuidado para que no les pase igual que nosotros.
Stayed 3 nights in Jul 2022

1/5 Terrible

Cecilia
Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk doesn’t care of guest concerns. Housekeeper doesn’t clean rooms daily and when they do, sheets are not changed. Wifi doesn’t work. Not recommend
Stayed 5 nights in Jun 2022

3/5 Okay

Raul
Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Falta de limpieza en las albercas, las recamaras con muchos detalles por arreglar, almohadas muy feas.
Stayed 3 nights in Jun 2022

4/5 Good

Adriana Biridiana
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff
Stayed 5 nights in Jun 2022

3/5 Okay

ricardo, whittier
Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
property was good but front desk staff was under staffed. had to wait an hour and a half to register in
Stayed 4 nights in May 2022