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Overview of Krystal Vallarta

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Featured Image
On the beach, beach towels
On the beach, beach towels
Outdoor pool
Outdoor pool

Krystal Vallarta

3.5 out of 5
Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationCruise Ship Terminal9 min walk
    Popular LocationVallarta Casino3 min drive
    AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)17 min drive
    Popular LocationBay of Banderas21 min drive

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About this area

Puerto Vallarta

Located on the beach, Krystal Vallarta is in Puerto Vallarta's South Hotel Zone neighborhood, an area with good airport proximity and shopping. Cruise Ship Terminal and Bay of Banderas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Nuevo Vallarta Beach. Los Arcos and Aquaventuras Park Vallarta are also worth visiting. With scuba diving, snorkeling, and sailing nearby, you'll find plenty of adventures in the water.
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Popular Location

What's nearby

  • Cruise Ship Terminal - 9 min walk
  • Playa Las Glorias - 2 min drive
  • Vallarta Casino - 3 min drive
  • Marina Golf Club - 5 min drive
  • Bay of Banderas - 21 min drive

Getting around

  • Central Camionera Station - 12 min drive
  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive

Restaurants

  • La Vaca Argentina — 7 min walk
  • El oasis Del holi — 7 min walk
  • Pizzeria La Dolce — 7 min walk
  • La Leche — 11 min walk
  • La Madalena — 15 min walk

About this property

Krystal Vallarta

Beachfront, with full-service spa
Catch some rays at the beach or spend the day relaxing at Krystal Vallarta's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 388 rooms provide free WiFi, room service, and cable TV. Other amenities available to guests include free bottled water, safes, and free toiletries.
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. Televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

All-inclusive details

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and local beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily: MXN 180-300 per person
  • All buffet and à la carte meals, snacks, and local beverages included
  • 3 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Shopping
  • Spa tub

Family friendly

  • Babysitting/childcare (surcharge)
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Mini-fridge

More

  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in from 3:00 PM - noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 180 and MXN 300 per person (approximately)
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Resort
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Resort Puerto Vallarta

Frequently asked questions

3.4
Rating 5 - Excellent. 235 out of 994 reviews
5 - Excellent 24%
Rating 4 - Good. 297 out of 994 reviews
4 - Good 30%
Rating 3 - Okay. 214 out of 994 reviews
3 - Okay 22%
Rating 2 - Poor. 130 out of 994 reviews
2 - Poor 13%
Rating 1 - Terrible. 118 out of 994 reviews
1 - Terrible 12%

3.9/5

Cleanliness

3.7/5

Staff & service

3.3/5

Amenities

3.5/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 7 nights in May 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the old vallarta vibe. Feel like food is sub par however. Raise prices and get rid of the low cost food service
Stayed 3 nights in Apr 2021

3/5 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 10 nights in Jan 2021

2/5 Poor

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Covid times are in deed difficult times. But I will say this m. The staff is not the most adapted to provide good customer service and honestly after to their general manager I see the issue is leadership. They are not trained to be there for customer service. On arrivals expect up sells. Paid parking. Rooms renovation poorly done = one plug two outlet makes you have a choice of lamp and one outlet for the whole rooms except at the bathroom. Limited pools. Their food service is really really really bad. $ expensive for the quality and the selection. Drinks are overpriced. Guests for pool access require a hefty payment for day pass - twice the price from more prestigious properties. The brand Krystal has good properties in other Mexican cities and none is close to this in quality. I stayed in others and they rival 5 stars. Limited towels on pool area. Limited towels in your room as well.
Stayed 5 nights in Jan 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice and pleasant
It’s not the best Hotel I stayed in but it’s not the worst I would stay there again it’s a good location
Stayed 7 nights in Jan 2021