- Liked: Cleanliness
- Disliked: Amenities, property conditions & facilities
The WIFI was awful. While the view was spectacular, the noise from the Malecon was so bad we had to get ear plugs. The pool was uninspiring. The restaurant, while only open for dinner, was nice. The staff was friendly but I had the sense that they had not been properly trained. They tried their best, but it took a lot of work to ensure they understood what was needed. Support from the back office was deplorable. Since leaving, I have written twice asking for a scan of the registration documents, and no one has responded. Very disappointing.