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Reviews of Hotel las Palomas Nuevo Vallarta

2.5 out of 5
Hotel las Palomas Nuevo Vallarta
Avenida Tepic, 60, Colonia El Tondoroque, Nuevo Vallarta, NAY

Reviews

8.0

Very good

Rating 10 - Excellent. 165 out of 477 reviews" "
Rating 8 - Good. 178 out of 477 reviews" "
Rating 6 - Okay. 80 out of 477 reviews" "
Rating 4 - Poor. 31 out of 477 reviews" "
Rating 2 - Terrible. 23 out of 477 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Rosaura

Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
Food very poor no breads no tortillas only eggs and beans every day
Stayed 3 nights in Mar 2024

10/10 Excellent

Ines Pena, Arleta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reservaciones Hotel Las Palomas on Mar 26, 2024
¡Hola Ines Pena! Es estupendo saber que has tenido una experiencia positiva en nuestro Hotel Las Palomas. Nuestro equipo se alegrará de saber que su trabajo ha dado resultados. Si hay algo más que podamos hacer para servirle, no dude en contactarnos.

2/10 Terrible

Iblya

Internet not working I. Your room at all,,,,
Stayed 1 night in Mar 2024
Response from Reservations Hotel Las Palomas on Mar 13, 2024
Hello Iblya ! We just want to let you know how much your comment means to us. We do our best to provide our customers with the best service, we hope that your next visit will be more pleasant, we are committed to continuous improvement of our service. If there is anything else we can do to serve you, please do not hesitate to contact us. Have a nice day!

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities
Primer lugar quiero compartir que es un lugar muy limpio tienen un agente de seguridad afuera cuidando todo y está las 24 hrs. El cual da mucha confianza el personal muy amable LAS OERSONAS QUE LIMPIAN muy profesionales Ina persona que atendió mi cuarto SE LLAMA ANA muy profesional REALISANDO SU trabajo quede muy contento con todo el servicio la comida en el desayuno muy buena FELISITASIONES A TODOS POR HACER SUBTRABAJO CON AMOR
Stayed 11 nights in Feb 2024
Response from Reservaciones Hotel Las Palomas on Mar 6, 2024
¡Hola Alejandro! Gracias por sus amables palabras, le agradecemos sus comentarios. Es un placer para nosotros ofrecer el mejor servicio posible a nuestros huéspedes, y nos alegra que este compromiso se haya visto reflejado en su visita. Esperamos verlo pronto para ofrecerle nuevamente nuestros servicios. Si hay algo más que podamos hacer para servirle, no dude en contactarnos.¡Que tenga un buen día!

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service
Stayed a week and enjoyed hotel and pool , 10 min taxi ride everywhere , no restaurant or bar on grounds
Stayed 7 nights in Feb 2024
Response from Reservations Hotel Las Palomas on Mar 6, 2024
Hello Douglas! It is great to know that you have had a positive experience at our Hotel Las Palomas. Our team will be happy to know that their work has paid off. If there is anything else we can do to serve you, please do not hesitate to contact us.

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly, I would stay there again. Need to gain a little more Spanish, but got by with google translate.
Stayed 7 nights in Feb 2024
Response from Reservaciones Hotel Las Palomas on Feb 26, 2024
Hello Darryl! Thank you for your kind words, we appreciate your comments. It is a pleasure for us to offer the best possible service to our guests, and we are glad that this commitment was reflected in your visit. We hope to see you soon to offer you our services again. If there is anything else we can do to serve you, please do not hesitate to contact us.Have a nice day!

4/10 Poor

Magnolia Ines

Stayed 4 nights in Jan 2024
Response from Reservaciones Hotel Las Palomas on Feb 16, 2024
¡Hola Magnolia Ines ! Hacemos todo lo posible para proporcionar a nuestros clientes el mejor servicio, esperamos que su próxima visita sea más agradable, estamos comprometidos con la mejora continua de nuestro servicio. Si hay algo más que podamos hacer para servirle, no dude en contactarnos. ¡Que tenga un buen día!

8/10 Good

Dawn

Travelled with family
Liked: Staff & service
This property is good for a budget hotel. Breakfast was very good every day. The pool needs a new liner, the outdoor bathroom sink is full of dust/dirt. The rooms are sparse but ok. No dtesser, no headboards, only hanging space in the bathroom, so you’re living out of a suitcase. The shower tacks are not clean. But…if you’re ok going in knowing these things you’ll be ok. You need to Uber/Taxi everywhere from here.
Stayed 7 nights in Jan 2024
Response from Reservations Hotel Las Palomas on Feb 16, 2024
Hello Dawn, we deeply appreciate that you have taken the time to share with us your experience at our Hotel Las Palomas. On behalf of the entire team, thank you for letting us serve you. If there is anything else we can do to serve you, please do not hesitate to contact us.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the workers were very helpful and nice, beds were clean and showers were the best
Stayed 5 nights in Jan 2024
Response from Reservations Hotel Las Palomas on Feb 16, 2024
Hello Pablo, we deeply appreciate that you have taken the time to share with us your experience at our Hotel Las Palomas. On behalf of the entire team, thank you for letting us serve you. If there is anything else we can do to serve you, please do not hesitate to contact us.

6/10 Okay

Doris, San Antonio

Travelled with family
Stayed 1 night in Dec 2023
Response from Reservaciones Hotel Las Palomas on Jan 9, 2024
¡Hola Doris! Solo queremos hacerle saber lo mucho que significa su opinión para nosotros. Hacemos todo lo posible para proporcionar a nuestros clientes el mejor servicio, esperamos que su próxima visita sea más agradable, estamos comprometidos con la mejora continua de nuestro servicio. Si hay algo más que podamos hacer para servirle, no dude en contactarnos. ¡Que tenga un buen día!

6/10 Okay

Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Reservaciones Hotel Las Palomas on Jan 9, 2024
¡Hola Alberto! Solo queremos hacerle saber lo mucho que significa su opinión para nosotros. Hacemos todo lo posible para proporcionar a nuestros clientes el mejor servicio, esperamos que su próxima visita sea más agradable, estamos comprometidos con la mejora continua de nuestro servicio. Si hay algo más que podamos hacer para servirle, no dude en contactarnos. ¡Que tenga un buen día!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservaciones Hotel Las Palomas on Jan 9, 2024
¡Hola Jared! Es estupendo saber que has tenido una experiencia positiva en nuestro Hotel Las Palomas. Nuestro equipo se alegrará de saber que su trabajo ha dado resultados. Si hay algo más que podamos hacer para servirle, no dude en contactarnos.

4/10 Poor

Kristi

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No refrigerator in room. No ice on property. Pool was very small. Staff was not very friendly.
Stayed 4 nights in Dec 2023
Response from Reservaciones Hotel Las Palomas on Dec 26, 2023
Hi Kristi! We just want to let you know how much his comment means to us. We do our best to provide our customers with the best service, we hope that your next visit will be more pleasant, we are committed to continuous improvement of our service. If there is anything else we can do to serve you, please do not hesitate to contact us. Have a nice day!

4/10 Poor

Tanya

Disliked: Amenities, property conditions & facilities
Clean rooms. Breakfast only, major construction did not make for a pleasant environment or atmosphere, was never mentioned in the booking, nor discount offered. Checked out a day earlier than expected as did not like the hotel and lack of things to do.
Stayed 3 nights in Nov 2023
Response from Reservaciones Hotel Las Palomas on Dec 19, 2023
¡Hola Tanya! Solo queremos hacerle saber lo mucho que significa su comentario para nosotros. Hacemos todo lo posible para proporcionar a nuestros clientes el mejor servicio, esperamos que su próxima visita sea más agradable, estamos comprometidos con la mejora continua de nuestro servicio. Si hay algo más que podamos hacer para servirle, no dude en contactarnos. ¡Que tenga un buen día!

8/10 Good

Jose Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservaciones Hotel Las Palomas on Dec 19, 2023
Hola Jose Luis, apreciamos profundamente que te hayas tomado en tiempo de compartir con nosotros tu experiencia en nuestro Hotel Las Palomas. En nombre de todo el equipo, gracias por dejarnos servirte. Si hay algo más que podamos hacer para servirle, no dude en contactarnos.

2/10 Terrible

Amauri

Stayed 1 night in Nov 2023
Response from Reservaciones Hotel Las Palomas on Dec 19, 2023
¡Hola Amauri! Solo queremos hacerle saber lo mucho que significa su comentario para nosotros. Hacemos todo lo posible para proporcionar a nuestros clientes el mejor servicio, esperamos que su próxima visita sea más agradable, estamos comprometidos con la mejora continua de nuestro servicio. Si hay algo más que podamos hacer para servirle, no dude en contactarnos. ¡Que tenga un buen día!

8/10 Good

Jose Luis

Stayed 1 night in Nov 2023
Response from Reservaciones Hotel Las Palomas on Nov 15, 2023
Hola Jose Luis, apreciamos profundamente que te hayas tomado en tiempo de compartir con nosotros tu experiencia en nuestro Hotel Las Palomas. En nombre de todo el equipo, gracias por dejarnos servirte. Si hay algo más que podamos hacer para servirle, no dude en contactarnos.

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a little of the beaten path, but truly lovely. The staff were all so gracious and welcoming even as we stumbled through our basic spanish. Breakfast was excellent. The rooms were clean and well air conditioned, with soaps and shampoos provided. Definitly an easy way to start a trip in mexico!
Stayed 1 night in Nov 2023
Response from Reservaciones Hotel Las Palomas on Nov 8, 2023
¡Hola Gillian! Gracias por sus amables palabras, le agradecemos sus comentarios. Es un placer para nosotros ofrecer el mejor servicio posible a nuestros huéspedes, y nos alegra que este compromiso se haya visto reflejado en su visita. Esperamos verlo pronto para ofrecerle nuevamente nuestros servicios. Si hay algo más que podamos hacer para servirle, no dude en contactarnos. ¡Que tenga un buen día!

2/10 Terrible

Eduardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Todo el equipo de Hotel Las Palomas on Oct 30, 2023
¡Hola Eduardo! Solo queremos hacerle saber que siempre hacemos todo lo posible para proporcionar a nuestros clientes el mejor servicio, esperamos que su próxima visita sea más agradable. ¡Que tenga un buen día!

10/10 Excellent

Dilery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great, it is very clean.
Stayed 1 night in Aug 2023
Response from Todo el equipo de Hotel Las Palomas on Sep 30, 2023
Hello Dilery! Thank you for your kind words, we appreciate your comments. It is a pleasure for us to offer the best possible service to our guests, and we are glad that this commitment was reflected in your visit. We hope to see you next time so we can offer you our services again for your convenience send a message to 800 713 8500 have a nice day!The entire team at Hotel Las Palomas!

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
Ni siquiera nos recibieron ni por la reservación
Stayed 1 night in Jul 2023
Response from Todo el equipo de Hotel Las Palomas on Sep 30, 2023
¡Hola Pamela! Solo queremos hacerle saber lo mucho que significa su comentario para nosotros. Hacemos todo lo posible para proporcionar a nuestros clientes el mejor servicio, esperamos que su próxima visita sea más agradable. ¡que tenga un buen día! Todo el equipo de ¡Hotel Las Palomas!

6/10 Okay

Macario

Stayed 2 nights in Jun 2023

10/10 Excellent

Clara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like it. Room is spacious but the shower needs a little repair. The employees are nice and courteous.
Stayed 6 nights in Apr 2023

8/10 Good

Victor, White plains

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable rates, but close to industrial areas and 2 car dealerships.
Stayed 1 night in Apr 2023

10/10 Excellent

Dean

Stayed 1 night in Apr 2023

10/10 Excellent

Rene

Stayed 1 night in Mar 2023

2/10 Terrible

Nandeo

Stayed 4 nights in Mar 2023

10/10 Excellent

Elsa

Stayed 6 nights in Feb 2023

8/10 Good

maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable el personal

8/10 Good

Socorro

Stayed 1 night in Dec 2022

8/10 Good

Shaye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel with friendly staff. It was difficult to find a place to eat, as there is nothing walking distance for food or snacks.
Stayed 1 night in Aug 2022
Response from Hotel Las Palomas on Nov 24, 2022
Thanks for staying here, your opinion is very important for us. Likewise, we will take action on the matter in order to improve our service. We look forward to your next visit.

6/10 Okay

Guadalupe

Stayed 3 nights in Jul 2022
Response from Hotel Las Palomas on Nov 24, 2022
Una disculpa por lo sucedido, tomaremos cartas en el asunto a fin de mejorar nuestro servicio. Gracias por sus comentarios, estaremos al pendiente de cualquier situación.

8/10 Good

Jaime

Travelled with family
Liked: Staff & service
It was a pleasant stay. Breakfast was served but service a little too slow. Coffee was out.
Stayed 1 night in Dec 2021
Response from Hotel Las Palomas on Nov 25, 2022
Thanks for satying here. Likewise, we will take action on the matter to improve our service. Thanks for your opinion.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gusto mucho,es un hotel callado pero el personal te invita a regrsar la persona que cosina extremadamente amigable y buen savor limpio buen servicio en todo el hotel. SI REGRESARIA
Stayed 2 nights in Dec 2021
Response from Hotel Las Palomas on Nov 25, 2022
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Esperamos su próxima visita.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Hotel Las Palomas on Nov 25, 2022
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros. Esperamos su próxima visita.

10/10 Excellent

Paul, Louisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. It helps to speak maybe 100 words of Spanish. Great staff and always helpful. Probably not for the party crowd. We used taxis or Uber. Always convenient to go to Puerto Vallarta or Bucerias. Bucerias is a $5 ride. No lunch or dinner service. No microwave or fridge. For a nice place at a great price can't be better.
Stayed 7 nights in Nov 2021
Response from Hotel Las Palomas on Nov 25, 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

10/10 Excellent

Ani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom walls and floor, were the only place dirty that I didn't like. Had to shower with sandal because of the title had stain. Beside that.. really good place to come back.
Stayed 6 nights in Nov 2021
Response from Hotel Las Palomas on Nov 25, 2022
Thanks for staying here, your opinion is very important for us. Likewise, we will take action on the matter to improve our service. We look forward to your next visit.

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
included breakfast could be better
Stayed 3 nights in Aug 2021
Response from Hotel Las Palomas on Nov 25, 2022
Thanks for staying here, your opinion is very important for us. Likewise, we will take action on the matter to improve our service. We look forward to your next visit.

6/10 Okay

Lilian Maria

Travelled with family
Disliked: Staff & service
Just ok
I had stayed in this hotel a few years ago and I was impressed by its cleanliness, unfortunately bad repairs and old rooms did not make my stay enjoyable. Also the front desk girl was not very pleasant and I virtually had to beg for ice. Also they offered a free breakfast, but I passed. There were five tables pushed almost together, I guess they haven’t heard of Covid, and a huge line. I was ok for one night, but I wouldn’t stay longer.
Stayed 1 night in Aug 2021
Response from Hotel Las Palomas on Nov 25, 2022
Sorry for what happened, we will take action on the matter to improve our service. Thanks for your opinion.

8/10 Good

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and clean hotel With good full Breakfast included Service was great and smiling
Stayed 6 nights in Jul 2021
Response from Hotel Las Palomas on Nov 25, 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

8/10 Good

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and confort place
Stayed 5 nights in Jul 2021
Response from Hotel Las Palomas on Nov 25, 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

8/10 Good

Lois

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Jody, Newman, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was comfortable and clean, we have stayed here before, it’s our place to stay the night the day before we fly back to the USA, for the fact it’s only 15 minutes more or less to the airport.
Stayed 1 night in Jun 2020
Response from Hotel Las Palomas on Nov 25, 2022
Thanks for staying here, your opinion is very important for us. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Hotel Las Palomas Nuevo Vallarta on Mar 4, 2020
Muchas gracias por calificarnos, ¡Excelente tarde!

4/10 Poor

Alejandro, Ajijic

Travelled with group
Disliked: Amenities, property conditions & facilities
The room had mould on the ceiling. The building was tired & run down. We had to walk to the OXXO for ice. Although the hotel advertises casual dining there is no restaurant, but they offered a reasonable breakfast from $80-130 which we declined. We would not recommend this hotel for the $$ paid. Go somewhere else!
Stayed 1 night in Feb 2020
Response from Hotel Las Palomas Nuevo Vallarta on Feb 25, 2020
Thanks a lot for your comments, we offer you an apoligize for te bad experience with us. Have a nice day!

4/10 Poor

Verified traveller

Stayed 3 nights in Feb 2020
Response from Hotel Las Palomas Nuevo Vallarta on Feb 17, 2020
Agradecemos su sincera calificación, lamentamos que haya tenido una mala experiencia con nosotros. ¡Excelente tarde!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area sucked not what I expected I dont speak the language my bad Staff dont speak english there bad
Stayed 13 nights in Feb 2020
Response from Hotel Las Palomas Nuevo Vallarta on Feb 17, 2020
We so sorry for your bad experience, every single opinion is very important to continue improving our services. Have a great day!

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hotel Las Palomas Nuevo Vallarta on Feb 15, 2020
Muchas gracias por calificarnos, cada opinión es muy importante para nosotros. ¡Que tenga un excelente día!

6/10 Okay

Lori, Sk

Liked: Cleanliness, staff & service
Disliked: Amenities
Lobby area was A high open sided thatched roof. Would have to taxi everywhere as it’s only neighbours were 2 car dealerships.
Stayed 1 night in Jan 2020
Response from Hotel Las Palomas Nuevo Vallarta on Feb 4, 2020
Thanks a lot for your comments, every single opinion is very important for us. Have a nice day!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
in the room very dirty mirror room, the brush had not been passed, 90% of the workers in this hotel are workers. expensive lunch for little and not well installed. I would not recommend this establishment to anyone
Stayed 1 night in Jan 2020
Response from Hotel Las Palomas Nuevo Vallarta on Jan 24, 2020
So sorry for your bad experience, we will pass your comments to the corresponding area. Have a nice day!