Hilton Puerto Vallarta Resort - All inclusive

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On the beach
2 outdoor pools
2 outdoor pools
2 outdoor pools

Overview of Hilton Puerto Vallarta Resort - All inclusive

Hilton Puerto Vallarta Resort - All inclusive

4.5 star property

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
Avenue De Las Garzas S/n Zona Norte, Puerto Vallarta, JAL, 48333

Explore the area

  • Popular LocationCruise Ship Terminal13 min walk
  • Popular LocationVallarta Casino13 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)16 min drive
  • Popular LocationBay of Banderas25 min drive

Choose dates to view prices

About this area

Puerto Vallarta

Hilton Puerto Vallarta Resort - All inclusive is located in South Hotel Zone, a neighborhood in Puerto Vallarta, and is near the airport and on the beach. Cruise Ship Terminal and Bay of Banderas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Nuevo Vallarta Beach. Traveling with kids? Consider Splash Water Park Vallarta and Los Arcos.

What's nearby

  • Cruise Ship Terminal - 13 min walk
  • Vallarta Casino - 13 min drive
  • International Convention Center - 18 min drive
  • Playa Las Glorias - 21 min drive
  • Bay of Banderas - 25 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive

Restaurants

  • La Vaca Argentina - 11 min walk
  • Pizzeria La Dolce - 11 min walk
  • El oasis Del holi - 12 min walk
  • La Leche - 14 min walk
  • Cafestodo - 18 min walk

About this property

Hilton Puerto Vallarta Resort - All inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hilton Puerto Vallarta Resort - All inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hilton Puerto Vallarta Resort - All inclusive offers 451 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Puerto Vallarta property provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, KI Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 200 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 55 per night)
  • Valet parking on site (MXN 62 per night)

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Sea Fire
  • La Bonita
  • Le Delice

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Playground

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 40-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Meals are included for children 5 and younger. Additional fees apply to children 6-12 years old.
Please note: All guests staying in the "Hacienda" section of the resort must be 18 years or older and present identification at check-in.
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for in-room wireless Internet: MXN 200 per night (rates may vary)
  • Fee for in-room wired Internet: MXN 9.99 (rates may vary)
  • Self parking fee: MXN 55 per night
  • Valet parking fee: MXN 62 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

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Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 269 out of 800 reviews
5 - Excellent 34%
Rating 4 - Good. 252 out of 800 reviews
4 - Good 32%
Rating 3 - Okay. 153 out of 800 reviews
3 - Okay 19%
Rating 2 - Poor. 71 out of 800 reviews
2 - Poor 9%
Rating 1 - Terrible. 55 out of 800 reviews
1 - Terrible 7%

4.0/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

3.8/5

Property conditions & facilities

3.8/5

Eco-friendliness

3/5 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Does not keep up to the Hilton quality and reputation. Its small and old. Staff is nice. Food was good at some eating locations like the buffet. Other food locations are mediocre at best. Had to ask for soap and towels. Air Conditioning is also mediocre. Certainly not worth what we paid.
Stayed 4 nights in Aug 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is under construction so the first room we received smelled like paint. However, we were given a new room and everything from there was great. Most staff was kind. The staff in charge of Buffet should make an effort to open on time and not get upset when people ask, why it’s not open 20 minutes after the fact. We were there three days and they opened late all three days.
Stayed 3 nights in Aug 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathroom’s toilet had problems to flush.
Stayed 4 nights in Jul 2022

4/5 Good

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I would definitely come back to this resort our Room was incredible ! Our concierge Ivan Decorated my room for my birthday along with cake and champagne, the buffet food was pretty delicious throughout the day although the restaurant food was okay overall our stay was great !
Stayed 4 nights in Jul 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Amenities are nice, staff is friendly and professional but there are few exceptions. Bad: 1. We arived after 6pm and had to wait for 1h for our room to be ready, despite the fack that check in time was 4pm. We were not offered a place to change clothes and fresh up. The room we were given was not the one in description, was facing road and balcony was taken by a palm branch. After complaining on expedia we were given a replacement room but: it had a number of maintenance issues, like toilet door is not closing and we couldn't get into tge room due to the lock being malfunction... 2. Overall we were locked out from our room 3 times due to tge lock malfunction, the longest for 1 hour, despite the fact that maintenance people come and assure that they fixed the lock. 3. Moskitos are serious problem and every guest is bitten by them badly. Expected a proper moskitos fumigation from a 4* property. 4. Cleaning the room was not thorough, as the debris from maintenance folks stayed there for the entire stay. If not the lock malfunction and maintenance issues this property would have a solid 4 out 5 rating, but due to the problems above and lack of any effort to compensate major inconveniences it is only 2 out 5.
Stayed 6 nights in Jul 2022

1/5 Terrible

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The quality of the food on all the restaurants was terrible, no taste no presentation even the so call specialty restaurants. The service of the people on the pool area was also very bad , not enough personal therefore was taking for ever to bribing drinks or snacks, sometimes more than 40 minutes for one hamburger or around 20 minutes for a drink
Stayed 3 nights in Jul 2022

2/5 Poor

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Jamás regresaré a este hotel. Hilton debería estar muy preocupado por esta franquicia. Cobros ocultos sobre internet en la habitación, limitaciones en la entrega de bebidas, prohibición de entrada de niños a restaurantes (todo esto sin haber sido mencionado de previo, sino jamás hubiera ido). el estado del hotel es indeseable (cielo raso caído, ascensores descompuestos a cada rato, calidad de la limpieza inadecuada). Lo único bueno, Alejandro en el buffet de desayuno y Alcatraz y Eduardo del equipo de animación. la comida es si acaso regular.
Stayed 6 nights in Jul 2022

4/5 Good

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was mostly friendly and helpful. Want aware we could only get into restaurants with reservations that filled quickly. The French place had a dress code and two restaurants we couldn't bring kids. They closed the Italian place one night due to lack of site conditioning. We had 3 rooms total. One of them didn't have reliable air conditioning. Loved or private pool but bring bug spray. Got eaten alive by mosquitos. Food at buffet was good but not outstanding. Drinks were weak but plentiful
Stayed 4 nights in Jul 2022

3/5 Okay

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The junior suite could have been cleaner. It looked like it was falling apart
Stayed 3 nights in Jul 2022

4/5 Good

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was a great experience the Hacienda has a nice vibe and definitely great staff. The food isn’t the greatest but the tequila will change your mind.
Stayed 3 nights in Jul 2022