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Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

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Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers
In-room safe, desk, iron/ironing board, free WiFi

Overview of Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

3.5 star property

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310

Explore the area

  • Popular LocationCruise Ship Terminal7 min walk
  • Popular LocationVallarta Casino4 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)12 min drive
  • Popular LocationBay of Banderas25 min drive

Choose dates to view prices

About this area

Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is located in South Hotel Zone, a neighborhood in Puerto Vallarta, and is in a shopping district and near the beach. Bay of Banderas and Cruise Ship Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Garza Blanca Beach. Traveling with kids? Consider Splash Water Park Vallarta and Los Arcos. Spend some time exploring the area's activities, including whale-watching and golfing.
Visit our Puerto Vallarta travel guideOpens in a new window
Map

What's nearby

  • Cruise Ship Terminal - 7 min walk
  • Marina Golf Club - 4 min drive
  • International Convention Center - 4 min drive
  • Vallarta Casino - 4 min drive
  • Bay of Banderas - 25 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • La Vaca Argentina - 9 min walk
  • El oasis Del holi - 10 min walk
  • Pizzeria La Dolce - 10 min walk
  • La Leche - 13 min walk
  • Cafestodo - 14 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Beach spa retreat walking distance from Cruise Ship Terminal
Jump on Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive's free shuttle and catch some rays a the beach, spend the day relaxing at the full-service spa, or enjoy a meal at one of the property's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

PIEDRA VIVA has massage/treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • 1 poolside bar and 1 bar

Restaurants on site

  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico
  • Cascada Bar
  • Beach Club Sanck Bar

Things to do

  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Gift shop/newsstand
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • 32-inch LED TV
  • Cable/satellite channels

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 357 out of 992 reviews
5 - Excellent 36%
Rating 4 - Good. 345 out of 992 reviews
4 - Good 35%
Rating 3 - Okay. 166 out of 992 reviews
3 - Okay 17%
Rating 2 - Poor. 84 out of 992 reviews
2 - Poor 8%
Rating 1 - Terrible. 40 out of 992 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.4/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

3.9/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was amazing. Can't wait to go back.
Stayed 14 nights in Jun 2022

1/5 Terrible

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place needs a lot of work, for starters they have one restaurant for hundreds of people. The wait line is horrible! The other restaurant (secret restaurant they don't advertise) you have to reserve ahead of time and it only has 5 tables (It is so inconvenient)! The beach area is 5-7 minute walk and has limited seating for this hotel therefore you need to purchase your own area. They also shut of the air conditioning so you are sweating all day long! The worse part was their horrible customer service, they act like they are doing you a favor by staying there.
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El servicio excelente, 7 días en el hotel y nos encanto !!!
Stayed 7 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were good but the staff were even better and attentive!
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Buenaventura far exceeded our expectations. We absolutely loved the all inclusive buffet and drink options and the hacienda like charm filled with beautiful plants surrounding a gorgeous, clean pool. The service of the staff was superb and they made us feeling so amazing and comfortable. Though your stay is all inclusive, it’s kind to tip the staff when you order drinks, every meal and if you get assistance with anything else. The staff had great recs for nearby activities and it also helped make our stay adventurous. You can get your covid test at the hotel also which was a plus. It doesn’t have direct beach access, rather it’s about 4 block walk away. Not the best area for swimming due to the currents but swimmable beaches are only 15 minutes away. It is very easy to get to anywhere around the city including ports that get you to remote beaches with ease. We took public transportation easily from the hotel also. Only downside was wasting half a day after accepting their offer to view their sister hotels, so avoid this if you can. The other downside was that the toilets didn’t flush all too well so beaware of that. Despite the draw backs we would definitely stay again. One of our favorite servers, Eric, was incredibly kind and also gave us great recs! We definitely want to come back!
Stayed 9 nights in May 2022