Needs to step it up for 5 star
I went here for my birthday and For the most part i enjoyed my time. Do beware, as soon as you get your luggage at the airport they will try to convince you to take this tour for them to sell you a time share. It's not worth it.
Check in was pretty quick, however once again the concierge did try to convince me to go on this timeshare tour with incentives, which I declined once again after explaining i was given the same opportunity in the airport prior to her trying to convince me.
Food and drinks are really good here. All top shelf liquor. Goose, makers, etc. one thing you need to know is that even though they have the all inclusive option grey goose orange flavor and absolute vanilla are not included. ( which does not makes sense) i was only told this once i've had a few grey goose orange drinks. The sushi place was okay, the steakhouse was pretty good. Room service does shut down at 11pm so make sure you have eaten before then. ( drunk munchies anyone?)
The staff here was really friendly and accommodating. Even though this resort does not have swim up bars, the staff will go out of their way to serve you drinks while your swimming in the pool. There is a little bit of a language barrier here. I've asked the staff a few simple questions in english in which they did not understand fully but they were always very polite.
The room is beautiful. We stayed in the junior panoramic suite in tower 5. It was really spacious. We had a great view of the ocean and the mountains.
Comment from Hotel Management
19-May-2016 by GM, Hotel Management
We apologize that your experience was not to your entire satisfaction and we do hope that we will have an opportunity to see you again in our Resort.