Ratings based on 630 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller from M

Posted 28-Apr-2016
Once we arrived at hotel, need change for taxi. Ask front desk girl name Anel for peso exchange, she right away lied and said she didn't have any. She ran out of change for the day, but ended up taking money from her desk to do the exchange for a lot less. She then checked us in and tell us we have welcome concierge name Jessica that was going to show us to our room. Jessica tried to set up a timeshare that took almost 2 hours before she will let us go to our room. Jessica kept calling our room at 8am to set up tour of property, swear was not a timeshare and will only be 1 hour to an hour and half at the most promising massage discount and taxi ride to anywhere in Puerto Vallarta. Tour actually took almost 4 hours and never received the taxi ride promised. Food expensive and not good at all. Horrible experience all the way
4 out of 5
by A verified traveller

Great small hotel with great food and service

Posted 24-Apr-2016
Loved! Highly recommend. Tip a little and your service will be blown out of the water. Quality food and amazing views! Will go back
Comment from Hotel Management
29-Apr-2016 by Eliezer Quiñones, Hotel Management
Dear Guest, Thank you for your kind words, I very much appreciate them. On the other hand, I'm happy to know you had a fabulous time. We hope to have the pleasure of welcoming you back to our Resort. Eliezer Quiñones GM
5 out of 5
by A verified traveller from San Francisco, CA

Beautiful hotel with a great staff

Posted 22-Apr-2016
Pros: The views and staff.
Location: Go a few miles south for a sunset dinner at Le Kliff.
My girlfriend and I stayed at Garza Blanca for a five day getaway and it well exceeded our expectations. Insanely clean, good food, nice people and beautiful views.
Comment from Hotel Management
29-Apr-2016 by Eliezer Quiñones, Hotel Management
Dear Max, Thank you for taking the time to share your comments. I sincerely hope to see you and your girlfriend back at the Resort very soon. Eliezer Quiñones
4 out of 5
by A verified traveller from Utah

Top notch Hotel right on the beach

Posted 20-Apr-2016
Location: Located right on the beach with close proximity to town via taxi or the local bus Also close to Los Arcos which had som phenomenal diving
This Hotel is very nice and is located right on the beach It is a little removed from the main part of town which for me wasn't a problem It is very quiet and quite romantic All of the staff are very friendly and helpful for tips and advise on what to do while you are there and what to see The food was very good and the settings for each of the restaurants is unique to it's location The rooms exceeded my expectations and the views were amazing The only down side if there is one is the hike up to the rooms There are a lot of stairs and it is steep but it helps you to work off some of that food The Gym and the Spa totally blow you away They are located on the tenth and eleventh floors with incredible views The service at the spa is very relaxing and professional I would go back and visit again without any hesitation
4 out of 5
by A verified traveller from NJ

More Staff than Guests

Posted 18-Apr-2016
Pros: The rooms was large with great views.
Cons: One of our party got food poisoning from their upscale Japanese Restaurant; therefore better food hygiene technique when dealing with raw fish.
Location: 8 peso quick, local bus into Old Puerto Vallarta offered local street wandering and good restaurants.
Lovely location with plenty of swimming and relaxing options.
3 out of 5
by A verified traveller

Doesn't quite cross the finish line.

Posted 18-Apr-2016
The resort itself is nice, but service has considerable room for improvement.
Comment from Hotel Management
30-Apr-2016 by Eliezer Quiñones, Hotel Management
Dear Guest, Please accept my most sincere apologies for any inconveniences experienced at our Resort. I sincerely hope you give us the opportunity to pamper you at a very near future. Eliezer Quiñones
4 out of 5
by A verified traveller from San Francisco CA

Quick getaway

Posted 17-Apr-2016
We booked our trip last minute and feel that we really lucked out on finding this resort. It's located perfectly between the ocean and the jungle with views from the entire resort. It was a very relaxing and enjoyable stay. The rooms was larger then expected and the balcony and views can not be beat. We loved the staff and felt very well taken care of throughout our stay. With that said there was one thing i did not like about this "hotel" when we checked in we were given a brief talk about the property from our personal concierge. She mentioned that there was a discount card you could get it you took a tour of the newest adult only building. We were interested in seeing the other rooms so we agreed to have a look and thought why not get some money off our food and beverage. We had no idea this was a timeshare type property and not a hotel. We were surprised when the "tour" was really a sales pitch for their vacation club. It wasted 2.5 hours of our 2 day stay and left me very confused and agitated. I would NOT say that the discount was worth it. The concierge was deceiving in her pitch and we did not even get to see the new building she promised!!
5 out of 5
by A verified traveller from orange county C A

Great service !!! Beach area to small

Posted 15-Apr-2016
Excellent food, beautiful views in all restaurants The spa just Amazing yoga class was good They need to have more classes .. They have only 3 days a week!
5 out of 5
by A verified traveller from Seattle, Wa

Excellent quiet location

Posted 11-Apr-2016
This was our first visit to Puerto Vallarta and we did not know what to expect. So glad we chose this hotel what a beautiful condo hotel. We originally received a room without a view so the next day I went down and asked for a view room which they did and wow what a difference. We were on the 6th floor panorama view with a hot tub on the deck and a huge master big kitchen and living room plus we had a room for our kids they each got their own queen size bed. We also did the all inclusive which gave us all our meal and alcohol. The food was pretty good the drinks were great. All in all we will be back as we had one of the best vacations ever.
5 out of 5
by A verified traveller from pennsylvania

Love the place

Posted 9-Apr-2016
Pros: Excellent grounds, great staff whose service was beyond extrodinary. Loved the people there. The rooftop pool and bar are not to be missed.
Location: No real beach but pools are excellent
Wonderful stay. Next time We would stay at Hotel Moussi which is even better. Best for couples.