Ratings based on 745 Verified Reviews

4.6 out of 5
94% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveller from Kansas City, MO

Great property, but issues

Posted 27-Apr-2017
Let me start off by saying how gorgeous Garza Blanca truly is! Everything is just as aesthetically pleasing him in real life as it is in the pictures. And we really enjoyed our stay but we did have a few hiccups. The first hiccup was immediately after checking into our room, and heading to the pool, I was flagged down by Hotel staff. They apparently had put us in the wrong room and needed us to move right away to accommodate another guest. These things happen and they threw in a free dinner at the Japanese restaurant on property to make things right. Annoying, but not a huge deal. The second hiccup: as an Expedia gold plus member, we were supposed to be given a complimentary bottle of wine and appetizer upon arrival. The bottle and appetizer wasn't in the original room they put us in, so when they moved us I made a note to our concierge that it probably would need to be deliver to our new room. Our concierge and assured us that it would be there. We stayed for four days, and I reminded our concierge every day that we still have not received it. As of this writing (two weeks later), nothing has been done to rectify the fact that we never got the wine and appetizer. Once again, not a huge deal but very annoying. The final hiccup: we checked out and settled up with the hotel using a different card then the one we placed for incidentals. The hold is still on my credit card two weeks later and no one answers when I call. Frustrating!
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Amazing Trip to Garza Blanca

Posted 26-Apr-2017
Pros: Great beach for our 9,9,and 10 year old kids. Very calm protected beach, we loved the room and how clean and well trained the employees are.
Cons: The only thing that could be improved is their room service. One time I called and placed an order and the person did not process the order.
Location: Make sure to go have dinner at Le Cliff restaurant.
Just returned with our 3 kids at Garza Blanca. We were told about this resort from a friend who has stayed several times and raved about this place. Flew non stop flight with Alaska Air and stayed 5 days. We usually go to Cabo to relax but decided to try Puerto Vallarta Garza Blanca. The grounds and maintenance of the property was amazing, we like clean and only stay at 5 star resorts. The check in was easy and read many reviews about being hounded with timeshare sales and never was pressured or felt bothered. The security at the resort was great and the bell service was great. The lobby was open to the beautiful ocean view, the pools were amazing and kept very clean. We were shuttled to our room in Building 4 room 5051A which was an amazing Family Suite with full kitchen, dining, master and separate room for kids, 3 full bathrooms and had vanishing sliding glass walls to open up to enjoy the view of the jungle and ocean. This was even better than the suites at Holi'e resort in Maui. We had a large wrap around balcony with dining table and a beautiful spa. Maid service was excellent during our stay. We chose no to do the all inclusive package because we didn't feel we would drink and eat that much. Make sure to go have dinner at Le Cliff just 10 minutes away and also we did book a Panga Boat for the kids to go fishing out of the Miss Maloya Beach with Sami on "The Night of Iguana 1" and caught so many fish were we done in 3 hours and came back. Love this place.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Family spring break trip.

Posted 26-Apr-2017
Pros: See experience...everything!
Cons: Perhaps an offering of a show or entertainment at night. Maybe a tennis lesson or clinic for kids, there is a beautiful tennis court.
Location: Downtown Puerto Vallarta is about 30 minutes away. We always enjoy the Riverwalk and a meal at the Blue Shrimp. The hotel has kayaks, paddle boards.
We have gone to Puerto Vallarta every year for the past 10 years and sometimes twice a year. (kids 16 yrs, 12 yrs, 7yrs old) We have stayed at a variety of 5 star resorts all positive experiences. This experience by far has set the bar for excellence on all fronts. The service and staff are friendly, anticipatory, caring and quick. The grounds are absolutely stunning with views at every turn. The restaurants have a wonderful set of offerings all fresh and delicious. Our 2 bedroom panoramic suite was spacious, bright, well appointed and very clean. We opted for the gourmet all inclusive and would so it again in a heart beat. The only negative is that the beach is not walk-able. The beach is pretty and clean, but enclosed. Other than that the facilities, physical location, staff and food would be hard to repeat without going back. There is also live music (violin, sax, trumpet & flute) provided in their restaurants and pools, very classy and beautiful. Thanks for the great experience we are looking forward to a return trip!
Comment from Hotel Management
27-Apr-2017 by Gerencia Garza Blanca, Hotel Management
Dear Stephanie, I would like to take this opportunity to express my appreciation for such a nice and positive review. I am thrilled to know that you had a great time with us and that we created a memorable experience for you. It is with great pleasure to know we are able to offer exceptional experiences, as evident by your feedback. I truly look forward to the opportunity to assist you again in the near future. Sincerely, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Palo Alto, California

Wonderful and relax vacation!

Posted 26-Apr-2017
Pros: The view, the beach, restaurants, and the sevices of the staff
Cons: The check in and concierge staff. We hear a lot of footsteps on the Room's celing .Very annoy when they wake you up at 7:00 a.m and late nite at 11:00
Location: We stayed at the hotel and did not go to the town. I need to relax and this hotel had done perfect job. 45 minutes from the airport.
Our first time in Puerto Vallarta, and Garza Blanca had done a perfect job that we want to go back next year for our Spring break. The only drawback is check in experience. The check in staff should know that most of the guests arrived are very tired and hungry, especially with the small kids so they better offer the guests go to the pool restuarant to grab something to eat while they are waiting for the room. We arrived at 5:00 p.m, our room was not ready and we had to wait 45 minutes, and end up eating at the pool restaurant while waiting for our room. The room was clean with spectacular view of the ocean. The building is so close to the ocean that you can hear the waves even you close the door. The food was ok for dinner at Blanca Blue, and took so long for our dinner first day (1 and 1/2 hour) so i was so disappointed because I think this is 5 star resort so i expect more from it. The next day dinner was at Boca Dos steak house and it was phenomenal. The food was excellent and the staff treated you like a king. The waiter Esteban also brought us a special dish from the chef: tuna sashimi, and it was so good and I think it is better than the Japanese restaurant in Mousai hotel. The staff at the pool had done excellent job to treat you like a king or queen with every little details. The beach is small and lot of rocks but we are fine. The view at sunset is spectacular. Except the dislike we had on first day, the rest of our vacation was so wonderful
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Gem off Puerto Vallarta

Posted 21-Apr-2017
Beautiful resort and location, stunning views of Pacific Ocean and bay. Hotel and Staff second to none. Couldn't do enough for guests! Very attentive and welcoming! Pleasure to stay and look forward to going back.
Comment from Hotel Management
24-Apr-2017 by Gerencia Garza Blanca, Hotel Management
Dear Hodgie Clan, I cannot thank you enough for posting your truly positive review about our resort and wonderful words about our valued team, your feedback is greatly appreciated. I am looking forward to host you back in the near future. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from santa monica, ca

Comfortable and relaxing

Posted 21-Apr-2017
It was one of our best vacation, our room is overlooking the beach and we can watch the sunset. The pool is beautiful! When the kids were done with the pool, we all go down the beach to do some snorkeling and it was fun! We had a good time!
Comment from Hotel Management
24-Apr-2017 by Gerencia Garza Blanca, Hotel Management
Dear mslytblu1, It was an honor to host you at Garza Blanca Resort & Spa and we very much appreciate you sharing your truly positive review with us. I am delighted you and your family had a comfortable and relaxing experience at the resort. We hope to have the pleasure of indulging you once again. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Denver, CO

Great stay

Posted 20-Apr-2017
Pros: The staff. We were constantly created by them day and night with their hands to the heart.
Location: The location is approximately 15 minutes south of downtown and approximately 35 minutes south of the airport.
4 nights and 5 days just did not seem like enough. From the moment we arrived to the moment we left the staff was highly attentive. Our plan included breakfast every morning which was a huge plus. We took the bus in to town ($8 pesos per person) for lunches and dinners which only enhanced the experience. Falling asleep and waking up to the sound of the water and waves was awesome. Food at the hotel was pretty good. We opted not to do the all-inclusive and were so glad that we did because the options outside of the hotel are plentiful and so much more economical.
Comment from Hotel Management
24-Apr-2017 by Gerencia Garza Blanca, Hotel Management
Dear DavidM, I would like to take this opportunity to express my appreciation for such a nice and positive review. I am thrilled to know that you had a great time with us and that we created a memorable experience for you. I am looking forward to host you once at your home away from home. Best regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Centerburg, OH

Outstanding Resort Right on the Beach

Posted 19-Apr-2017
Pros: Everything.
Cons: Like most Resorts, the timeshare pitch is a little pushy. We just have come to expect it. Still worth the discounts to sit through it.
Location: The Dolphin Adventure is great. We highly recommend experiencing it.
This was by far the best All Inclusive Resort that we have ever stayed at. The Staff was wonderful, the room was very large and comfortable, and the food was outstanding. Everything from checking in to checking out was easy. There were plenty of chairs available and both the beach and pool and the staff around both provided awesome service. Even though there are not a lot of restaurant options, what options they do have is very good with daily surprises. They were always grilling something new poolside for lunch every day. We also really enjoyed the balcony that our room provided. It came with a hammock and multiple chairs to view the epic sunsets every day. We cannot wait to come back next spring.
Comment from Hotel Management
24-Apr-2017 by Gerencia Garza Blanca, Hotel Management
Dear Brad, On behalf of the staff at Garza Blanca I want to thank you for for the fantastic review! It's great to know you had a great experience with us and particularly enjoyed the food, the attentive service of the team and the epic sunsets. We'll continue working hard to provide a first class service; we will be more than happy to have the honor to welcome you again very soon. Kind regards, Eliezer Quiñones General Manager Sincerely, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from san Francisco

Stunning property! Amazing staff!!!

Posted 12-Apr-2017
We loved our stay at Garza Blanca and will stay there on our next visit to PV.
Comment from Hotel Management
24-Apr-2017 by Gerencia Garza Blanca, Hotel Management
Dear Rochelle, Thank you for the positive feedback and great comment about the team. We are very much looking forward to have you come back to your home away from home. Kind regards, Eliezer Quiñones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from California

My stay at Garza Blanca

Posted 10-Apr-2017
I did not appreciate the sales pitch to join the time share. Otherwise, the people working at Garza Blanca were very kind, helpful, and thorough whether it was maintaining the grounds, supplying towels to patrons, serving meals and snacks or answering questions, every employee was professional and caring. The room we stayed in was lovely and the greetings by staff were always friendly. Breakfasts were very plentiful and healthy and I appreciated how the breakfasts were extended till noon. The restaurants were also impressive, especially the Steak House but the wine selection choices, by the glass, could be more extensive. What I didn't like was the fact that I could only go to the Adult pool after six o'clock. The hike to the falls was a good one but the pipes surrounding the falls made the experience less visually impressive. With all the hotel's attention to detail, it would be nicer if the area at the falls was more natural and the wires or pipes were relocated elsewhere. I realize it's public property but you bring guests there so you might want to clean that area up. I really loved the kayak trip to the rocks but the yoga program was less than sufficient, even for a beginner. It was not memorable. Patrons are not taking this class to chant for over four minutes, they are there to do a yoga class that includes stretching, doing poses, instead of being subjected to repetitive recorded chanting music. We had an opportunity to relax, feel, pampered and we achieved that.
Comment from Hotel Management
24-Apr-2017 by Gerencia Garza Blanca, Hotel Management
Dear Misha, Thank you for taking the time to share the experience of your recent stay with us. We are glad that you had a fantastic stay with us and we thank you for posting your observations. Another amazing stay awaits you here on your next visit. Best regards, Eliezer Quiñones General Manager