Ratings based on 588 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Portland, Oregon

Excellent hotel, not a lot of beach left...

Posted 26-Jan-2016
Pros: Huge rooms superbly appointed; service is outstanding and everybody is extremely helpful and nice.The view is probably one of the best on PV.
Cons: I wasn't impressed with the restaurants; OK, but not 5 stars in my opinion. A wedding and a couple of parties made noise until 11pm.
Location: 10-15 minutes from PV center by bus (very cheap) or taxi (cheap); lots to explore in PV restaurants/art galleries/Malecon
Second year in Garza Blanca, we were there for a week in 2015 and loved it and returned this year for another two weeks. Too bad that there isn't much of beach left, and whatever is left has lots of stones. But, with several infinity pools there is plenty of water to soak in. The new Mousai tower opened in October 2015 is stunning. The gym in Mousai is excellent and my wife spent every day two hours up there; equipment is new and first class and the view is amazing.
Comment from Hotel Management
27-Jan-2016 by Eliezer Quiñones, Hotel Management
Dear Alex, Many thanks for your review. I very much appreciate your words and feedback regarding the beach. As you may know we have been working really hard to bring it back since the last tropical storm here. I hope to see you very soon at our Resort. Sincerely, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Normal, IL

Jr Panoramic All Inclusive

Posted 24-Jan-2016
Pros: The staff, room size, food, location, and the amazing Expedia package deal all made it the best experience. Our room was even bigger than the pics.
Cons: There was nothing we could find as lacking & requiring improvement.
Location: The location is perfect. Not real busy like in town but can easily get to town on the bus for 8 pesos. On Site Kayaking, snorkeling, hiking, tennis
Ignore bad reviews for Garza Blanca. This resort exceeded any expectations and went above & beyond. Staff, Rooms, Gourmet Food, Views, Pools - all top notch. Time Share - it was mentioned to us one time. We said we would see, but they NEVER pushed it what so ever - even when we had our concierge set up reservations for activities they discounted with a tour. We will definitely be back & recommend this place to anyone looking to visit Puerto Vallarta. Many guests we encountered that had stayed at other resorts labeled as 4-5 Star, said Garza Blanca was by far the absolute best. Most said it wasn't even a close comparison.
Comment from Hotel Management
27-Jan-2016 by Eliezer Quiñones, Hotel Management
Dear Jen, Thank you very much for your review. I appreciate your words. I´m very pleased to know you had a wonderful time at our Resort. and we do hope to see you back. Sincerely Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Wonderful, peaceful location!

Posted 20-Jan-2016
Pros: Room condition, views, staff, food and the way they made you feel at home.
Location: Jump on the local bus for pennies and head right into town very easily.
Just a great stay. Had all of the amenities of a Four Season at much less of a cost and even better service. I highly recommend this place to anyone who is traveling to PV for the first time or if it's the 10th time. Very hard to duplicate this kind of hospitality and friendliness.
Comment from Hotel Management
29-Jan-2016 by Eliezer Quiñones , Hotel Management
Dear Marc, Thank you for very much for your kind words. I will share this with the team! Until Next time. Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta

Mexican Riviera

Posted 20-Jan-2016
Cons: Breakfast buffet was very good with a focus on Mexican dishes. Otherwise, while well prepared and presented, meals were somewhat pedestrian.
Location: Location is excellent as the property includes large expanses of green space accessible by guests either in groups or alone. Beautiful property!
Garza Blanca represents the best of vacation destinations. It is readily apparent that resort management spends a great deal of time and effort on selection of staff. This, in my estimation is the greatest attribute of the resort. The staff were so welcoming, friendly and gracious. Virtually all were a delight. The accommodations were top notch and the view is remarkable. Needless to say, we will visit again
Comment from Hotel Management
31-Jan-2016 by Eliezer Quiñones, Hotel Management
Dear Steve, I very much appreciate the time taken to post your review. Needles to say, we will be waiting for you ! Sincerely Eliezer Quiñones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

excellent views

Posted 19-Jan-2016
Pros: All inclusive is very good, quality of food and drinks is outstanding.
The views here are amazing. Right on the beach, views of Los Arcos and PV
Comment from Hotel Management
28-Jan-2016 by Eliezer Quiñones, Hotel Management
Dear Anonymous, Thank you for posting your review, I very much appreciate your words. We hope to have another opportunity to pamper you one more time. Sincerely Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Fort McMurray, AB

Beautiful views

Posted 17-Jan-2016
Beautiful property. Views, pools, restaurants. Everything was wonderful. Quick bus ride to downtown. The only thing not perfect was the beach, only 1 day you were allowed to swim. I would definitely recommend this resort!
Comment from Hotel Management
29-Jan-2016 by Eliezer Quiñones, Hotel Management
Dear Barb, Thanks a million for your note. Rest assure we will work on the improvement of the beach. Until next time! Warmest Regards, Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from phoenix

Beach room amazing

Posted 14-Jan-2016
Could not be any better food amazing the room amazing do the all inclusive the only weak point they have is room service
Comment from Hotel Management
27-Jan-2016 by Eliezer Quiñones, Hotel Management
Dear chuck, I appreciate your kind words. Rest assure I will take action with our Room Service staff in order to make those changes and make better. Come back soon! Sincerely, Eliezer Quiñones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Mexico

Amazing

Posted 10-Jan-2016
I would recommend it to enyone especially with kids. We enjoy our time there. Thank you
Comment from Hotel Management
29-Jan-2016 by Eliezer Quinones, Hotel Management
Dear Mrs. Ubias, I´m so happy to know you and your family had a great time! Come back soon! With sincere regards Eliezer Quiñones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from san diego

Luxury hotel of excellence

Posted 28-Dec-2015
This is a luxury hotel which has an all inclusive option. Not any activities of note but staff are exceptionally well trained. Food and finishes fantastic
Comment from Hotel Management
3-Feb-2016 by Eliezer Quinones, Hotel Management
Dear mike A, Thanks a million for your review. We hope to see you very soon at our Resort for another amazing stay. Sincerely Eliezer Quiñones General Manager
3 out of 5
by A verified traveller from Los Angeles

Posted 24-Dec-2015
Cons: See above.
Location: Location is not great--need to take a taxi to go anywhere.
A beautiful hotel, with some serious design issues: It sometimes rains in PV, and the walk from the main reception/restaurant area to the rooms, outdoors, is very slippery and dangerous in wet weather--the outdoor tile should have a rough surface to prevent slipping. The bathtub is beautiful, but not easy to get in and out of. We were on the oceanside of the highwy--to have breakfast one has to either have the buffet, or take a 5 to 10 minute trolley ride to the mountainside restaurant; Also the gym is a trolley ride away--they could have left a small gym area on the oceanside of the hotel. Not our best hotel experience.