Not a 5 star hotel
We booked a panoramic suite with oceanview and, when we first checked in, everything seemed great. That was, however, after we returned from dinner and the room reeked of paint. The room next door was undergoing construction and they were painting the next three days. It was so strong, it was headache-inducing. It took over an hour and multiple calls to get another room, and when we got into the new room, it wasn't clean with debris and small droppings on the floor. The front desk said it was gecko poop, but it looked more like mouse droppings. We ended up going back to the first room and spent a now very late and humid first night with the patio door open. We were promptly woken up by construction and the strong scent of paint again. After dropping by reception, we were moved to another tower, with not as nice view but had no further problems. The pools are nice, the food is ok, and the service personnel are all nice, yet they do not offer true 5-star service. Some notes: we were not approached for timeshares, however, we asked to just be shown to our room instead of sitting down with the concierge. We also did not do the savings card, since it was absolutely of no value to us.
Comment from Hotel Management
7-Jun-2017 by Gerencia Garza Blanca, Hotel Management
Thank you for sharing your feedback. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I have sat down with our Front Desk Manager to go over this, in order to avoid such incidents in the future and make the necessary corrections. Once again thank you for your feedback. I very much appreciate your words and hope that you return to our Paradise very soon.