Ratings based on 788 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Nice hotel, close to the Marina

Posted 8-Feb-2016
Pros: price
Cons: A little updating of rooms. (TV's etc.)
Location: Lots of places to eat and shop on the marina.
Very nice staff. Everyone helpful Nice pool and bar outside On the Marina, close to cruise ships
4 out of 5
Recommended
for Everyone
by A verified traveller from colo springs colo

Nice

Posted 18-Jan-2016
Walking on the marine enjoyed the restaurants and light house.
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Nice hotel close to the airport

Posted 16-Jan-2016
Pros: The staff in the restaurant were great. The staff in the hotel were good.
Cons: coffee maker
Location: close to the airport, only stayed for 1 day so it is hard to provide more feedback.
it was great for the price, the food wasn't not great but ok, the staff was great. Coffee was in time serve cold. Need to purchase better coffee makers. Don't blame the staff.
3 out of 5
by A verified traveller from Hernandez.

Bien ubicado

Posted 4-Jan-2016
Falta de bellboys. Habitaciones medio sucias.no se va el agua del baño facilmente.muebles maltratados. Elcosto es demasiado alto para el servicio en general. Lo mejor es la ubicacion.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice area on the Marina,

Posted 4-Jan-2016
Pros: the location
Cons: the staff learn to speak English, Better serve in the restaurant,
Not a lot of the staff spoke English, There was no fridge in room, had to pay for ice, the staff in the restaurant were not very friendly , they couldn't speak English well and only seem to take care of the people that spoke Spanish. The front desk staff on arrival which were 2 ladies were very nice and helpful and the staff threw out our visit on the front desk were hit and miss. Our housekeeping lady Rebecca was awesome. She went above and beyond to help us and keep our room clean. We tried to call for room service at 10:00pm and were told it was closed when the menu states its open until 10:30 pm which was a disappointment. We ate all our meals off the hotel site as we tried 4 times to get service for b'fast and lunch and the staff either didn't take our order or didn't under stand us. Over all the hotel is close to a lot of things and very easy for bus access to down town. Maybe they could do a little more in regards to Christmas . There New Years Eve celebration was awesome Good job on that, But again it was hard to relate when you don't speak Spanish.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Dec-2015
room lighting terrible. beds hard, gave us a room next to som noisy work area
Comment from Hotel Management
31-Dec-2015 by Aracely Castrejon , Hotel Management
Dear Sir, First at all, we appreciate to share your comments. Really we regret not having met your expectations and we will do our best to improve looking for the satisfaction of all our guests. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from sinaloa

Agradable

Posted 12-Nov-2015
el hotel se encuentra en una buena ubicacion, cerca de los centros comerciales y terminal maritima para tomar tus paseos.
Comment from Hotel Management
13-Dec-2015 by ECOMMERCE, Hotel Management
Estimado Sr. José Agradecemos mucho sus comentarios, ya que con los mismos, nos da la oportunidad de seguir mejorando las atenciones y servicios promovidos durante su estancia. Que tenga un excelente día. Carlos Alberto Garcia Lomeli
3 out of 5
Recommended
for Families
by A verified traveller

Posted 11-Nov-2015 on Hotels
Comment from Hotel Management
13-Dec-2015 by ecommerce, Hotel Management
Estimado Huesped Agradecemos mucho sus comentarios, ya que con los mismos, nos da la oportunidad de seguir mejorando las atenciones y servicios promovidos durante su estancia. Que tenga un excelente día. Carlos Alberto Garcia Lomel
5 out of 5
Recommended
for Getaway With Friends
by Marco from Guadalajara

Muy bien

Posted 10-Nov-2015 on Hotels
Es un hotel pequeñopero bastante comodo, el precio esta bien, la atencion del personal es buena, si volveria
Comment from Hotel Management
13-Dec-2015 by ecommerce, Hotel Management
Estimado Sr. Marco Agradecemos mucho su visita desde la ciudad de Guadalajara y de igual manera apreciamos sus comentarios, ya que con los mismos, nos da la oportunidad de seguir mejorando las atenciones y servicios promovidos durante su estancia. Me despido no sin antes desearle un excelente día. Carlos Alberto Garcia Lomel
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Comentario hospedaje

Posted 9-Nov-2015 on Hotels
muy bueno para llegar a dormir, pero las almohadas extremadamente incomodas
Comment from Hotel Management
13-Dec-2015 by ecommerce, Hotel Management
Estimado Huesped Agradecemos mucho su visita y de igual manera apreciamos sus comentarios, ya que con los mismos, nos da la oportunidad de seguir mejorando las atenciones y servicios promovidos durante su estancia. Verificaremos las almohadas para darle solución a la situación. Me despido no sin antes desearle un excelente día. Carlos Alberto Garcia Lomel