4/10 Poor
Tovia
Travelled with family
May 23, 2023
Disliked: Cleanliness, staff & service
Stayed in the family section and it was horrible! The restaurant the nest and buffet are closed at lunch times and only options to eat are cheeseburgers which were always rubbery overcooked or quesadillas no healthy food and not baby friendly or go to your room and wait for room service. I have a one year old who is a very good eater but I don’t feed him junk food he eats healthy not processed foods and these options just were not acceptable. You have to make reservations for restaurants for dinner the Mexican food at adalita was not good and the service was beyond terrible I asked for a plain tortilla for my baby to hold him over while he waited for dinner and they never brought him one nor did they check on us or bring us water- the waiter had an attitude like he didn’t enjoy his job or working and it showed.we are very friendly and no matter the circumstances we were never rude and we have never been treated this way in our entire lives! As for the room- It says on the description for the room on the website that you get robes and slippers in your room and we did not. Our room was supposed to be restocked daily with waters and snacks and beverages and it was only restocked once and we stayed 7 days!Our room flooded there was water leaking down from the ceiling and you can tell this wasn’t the first time. They didn’t do anything about it! A room change should have been offered but nope they did nothing.
Tovia
Stayed 6 nights in May 2023