This hotel has great potential, however there are a couple of issues, mostly staff related, that prevent them from improving the overall experience:
PROS:
The hotel itself looks rather new or renovated. The rooms are comfortable and with good amenities. The rooms also have great noise isolation. The pool area is very nice and clean. The location is great, it is close to a mall and there are several restaurants and shopping areas nearby for all budgets. The front desk staff was very polite and the bell boy was very kind and privided some real good recommendations.
CONS:
- Not very clean: we found some stains in the chairs and dust on the floors.
- staff: we asked for one extra towel as well as shampoo and conditioner (there was none at the room washroom) and even when the receptionist asked their staff for it several times for it, it never got to us.
- pool bar: it is managed by a separate company and we found the prices to be a bit high for a very insipid pina colada. And their card machine was broken, so cash only.
- Complementary breakfast: you have to arrive very early to get some of the food, other than toast, fruit and cereals.
- Security: there was a security guard later in the evening, but he was visibly intoxicated.
In summary, it is an unexpensive hotel, but with the right management it could do way better. I don't think I would be staying there again, unless I see some good reviews in the future, letting me know that the situation has changed.