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Reviews of Bel Air Collection Resort & Spa Vallarta

3.5 out of 5
Bel Air Collection Resort & Spa Vallarta
Blvd. Costero 800 Sur. Frac. Flamingos,, Nuevo Vall, 11, Nuevo Vallarta, NAY

Reviews

7.0

Good

Rating 10 - Excellent. 70 out of 304 reviews" "
Rating 8 - Good. 98 out of 304 reviews" "
Rating 6 - Okay. 67 out of 304 reviews" "
Rating 4 - Poor. 42 out of 304 reviews" "
Rating 2 - Terrible. 27 out of 304 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience. There was no hot water or Ac, the phone in the room was not working. Food and services was the worst. I would never recommend this place.
Stayed 3 nights in Dec 2017

4/10 Poor

JS, San Jose, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
They are in the middle of a building project and have let the rest of the facilities in poor condition. We did not get the room we booked. After changing room 3 times, we gave up.
Stayed 8 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality for the price !!!!
I went for a wedding and over all the people some of them very nice but the rules around make people uncomfortable! The room that I reserve according to the pictures of the website not even close, ugly and very old I have to complain to get something better. The room was dirty during my stay no broom or mop were inside my room !!!!!! The food the last day were horrendous!!! The bedding sheets and in general old and not clean. The wedding for me as a Guest's opinión need improvement from the wedding planner of the hotel because the bride and groom trust that person and her abilities and experience since they were far away to control all the aspects of the wedding! Very bad attention for the wedding guests before the reception. They mark people like who were allow to drink something before the party start.
Stayed 3 nights in Jun 2017
Response from Angel Zavala on Jun 18, 2017
Dear Guest, thanks for the time you have spent to write this review, all of your comments will be shared to the leaders of each department for inmediate correction. kind regards

4/10 Poor

Drew, Mexico City

Disliked: Cleanliness, property conditions & facilities, room comfort
Take a pass on this place!
Facility about to exchange ownership again in a short period of time. Disorganized, hygenically challenged, staff struggling. Don't waste your hard earned money here...too many other great options right next door.

4/10 Poor

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very small. Uncomfortable bed. Room needs a do over, looks pretty sad, and so dark. Wanted a better room or we would check out, they offered one at three times the price...........no thanks. Also t.v. had one Spanish station and no English channels. Asked for a bottle opener, & told there would be one in the room, but, no, there wasn't. At least a quarter mile walk to bar and back to the room with an opener, which had to be returned.

6/10 Okay

igor, las vegas nv

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Big construction going on
If you want to spend a night or two I might book this hotel but as a vacation not a good resort they doing some construction work the stuff not really friendly specially the tour guy.very small room.

4/10 Poor

Verified traveller

Liked: Staff & service
Awesome staff
The restaurant needs some help with the menu, the items to choose from were not what you look for going to mexico, nice Mexican dishes to choose from would be nice.

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good stay once they gave us a good room because of problems with the air conditioner. Food is okay gets boring quick would recommend eating out more. Good restaurants around and Puerto Vallarta only a cheap cab ride away. Resort was quite and easy to get to the pool and beach. Service was excellent for the most part. I would recommend getting ocean view it's the only way to go.

8/10 Good

Moe & Candace, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great pool
Great pool and staff. My only complaint would be our room was tiny with no balcony. We had a room that faced the Riu and was directly across from its air conditioning unit very noisy to say the least. We had a ground floor room with parking spots facing our window car headlights would shine in got pretty annoying. people loading up their vehicles milling about right outside our window very annoying. The we room we stayed in shouldn't be a room for guests it should be a utility room due to its poor location if you get room #3103 start complaining immediately. Don't get me wrong the resort is great. My wife and I don't spend much time in our room so I didn't say anything I also am not one to waste my time standing in line to see if we can get another room so I deal but after a week it got a little old. Our room wasvery clean and cozy when it was quiet. The beach is great here. lots of good restaurants fairly close to the the resort in Bucerias. This was my wife's and my 8th time to PV and we had a great time as always just wish our room had a better location. Thank you to Jose, Ricardo and all of the staff for making our stay fun, relaxing and all around great.

6/10 Okay

jim, denver

Liked: Staff & service, property conditions & facilities, room comfort
Building a new building.
The construction makes for a bit of noise. The pool area is very nice. The breakfast buffet is a nice start to the day. Dinner was a disappointment. Worst wines we have ever been served. A wine list and a new bottle are recommended.

8/10 Good

Cindy, Vernon, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need. An affordable vacation on the beach
We were happy with the size of fridge, presence of a microwave, coffee maker, blender and hot plate. These things gave us so much more choice in our vacation, for example, whether or not we wanted to go out for breakfast or have a smoothie, or make a Pina Colada. Service is friendly and prompt. Food is good and affordable. The ponds around the building are full of beautiful fish and turtles and fountains. The pool is clean and a comfortable temperature--swim up bar. The only complaint I would have is that people throw towels on the chairs around the pool to "reserve" them. There are many, many chairs, very few occupied but none available. I wish they would post signs telling people not to leave towels unattended or they will be taken and, held at the towel booth, thus opening up chairs.

6/10 Okay

LV, chicago IL

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful hotel Need new Staff
Jacuzzi didn't work No towels in room took staff about 15 min to bring them Asked to speak to Manager and she was a meeting could attend

6/10 Okay

Charlotte, Illinois

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Relaxing resort
Property nice -- but room unexceptiable! Floors were dirty to the extent your feet were black. Standard room very small--no couch or lounge chair. We didn't have daily maid service even though should have had clean towels and linens. Came one night at 7:30 pm to clean room! Too late. Common areas well kept and clean. Pool area very nice and staff at restaurant very friendly. Bellmen also very friendly and efficient They were exceptional

6/10 Okay

Jim, California

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely hotel located right on the beach
I am kind of mixed about my experience. The hotel was very nice and the room was good. However when we booked I thought we upgraded to a room that would have some kind of an ocean view according to their website, they placed us in a room over looking a construction yard with lots of constriction noise included. I would have been better to give us a heads up. I would suggest if you want to book this hotel, make sure you know what you are getting.

8/10 Good

Deb, Vancouver BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach, nice pool
Nice location, great staff, infinity pool was awesome, valet staff excellent

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty. Bath tub was dirty
Room was dirty and stunk. I asked the clerk to clean the bath tub because it had dirt all over. Never came to clean it.
Response from Liaison on Jan 3, 2017
Dear Anonymous Thank you for your feedback, wish we could have more information to have a proper follow up

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Bottle of perfume stolen from my suitcase!!
This was the WORST experience ever!!! Hotel has MASSIVE construction. The room was a vacation nightmare. Way too small, dark, moldy smell, broken shutters with a view to another hotels air conditioner unit. We had to upgrade and the front desk services were not nice. No hello when we got there. Unwelcome feeling. I had my brand new bottle of perfume stolen out of my suitcase. The manager could care less. The pool was SO LOUD! Horrible music and overcrowded. We left to another beach because there was no place for us to sit and relax. Sitting by the beach on those filthy disgusting chairs was an absolute NO! I promise you, you can find much better. The kitchen table in the room was crawling with ants. Saw a cockroach crawling behind the TV in our bedroom. Clogged bathroom sink. No towels when we got to the room. The air vents were full of thick dust like it hadn't been cleaned in years. The ceiling fans were very noisy. They said partial view of the ocean and we had no view whatsoever. Please do yourselves a favor and find a different hotel.
Response from General Manager on Dec 25, 2016
Dear traveller: thank you for taking time to write this review. I sincerely apologize for the experience you have had at our hotel. We have consider all of your comments and proper actions have been taken. Sincerely

6/10 Okay

Mrs. Jen, AL

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
No peace
The lay out of the grounds was perfect, but due to building new additions at 5 in the morning, making repairs on everything, trying to clean your room at the crack of dawn, ants in our bed when we arrived, and playing really loud music by the pool was over all stressful and not how a resort should feel. Even with an upgraded room and incredible staff...Never again.
Response from Angel Zavala on Sep 16, 2016
Dear Mrs. Jen, Before all we want to thank you for taking the time to share you experience here at BelAir Resort & Spa. In addition we would like to mention that our remodeling and construction do not start until after 9:00 am. In the other hand there are some guest that even after been warn, they do not fallow pool rules, we are really sorry you had to deal with loud music in the pool area during your stay. Thank you again and we hope to see you soon. Sincerely, Angel Zavala General Manager.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horribly Rude Hotel Staff, Loud Construction
Our room was located in the construction part of the hotel. We asked for a new room and was told there were none. We finally got a new room but they charged us $400 extra and we still ended up sleeping 3 of us in a king size bed. Don't bother staying here, you're better off staying at Paradise Village.
Response from Angel Zavala on Sep 15, 2016
Dear Guest, Thank you very much for taking the time to post and share your vacation experience and your impressions of BelAir Resort & Spa. We are really sorry to know that the room did not fulfill your expectations, but we would like to mention that you only pay half the amount of what you have written in this comment to upgrade your room. In the other hand, the construction that is taking place at our resort is a full remodeling of our rooms and grounds to be able to offer a better service to our guest. We hope to welcome you back in order for you to see the new and remodel hotel and serve you as deserve. Sincerely, Angel Zavala General Manager.

4/10 Poor

tim, idaho

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best
Rooms are dirty, sheets never changed, used towels just rehung for your use. Food subpar at best and have to take a taxi anywhere
Response from Angel Zavala on Aug 12, 2016
Dear Tim, First of all we would like to thank you for choosing BelAir Resort & Spa to spend your well-deserved vacation, in the other hand, thank very much for the time you took to share with us your feedback. We apologize for the inconveniences you experienced during you visit, I will share this with the corresponding departments, especially with our maid service and F&B manager, for the immediate corrective actions to be taken, and avoid this situation to ever be repeated. We hope to welcome you once again to our hotel. Sincerely, Ángel Zavala. General Manager.

6/10 Okay

JJ, Hernandez

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool is very small and the jacuzzi is old fashion
It was okay, rooms where very small, the king bed was too big for the room, I rented two room and request a double room, but received to separate rooms far away from each other
Response from Angel Zavala. on Jul 27, 2016
Dear Guest, We want to thank you for giving us your opinion about your stay here with us the resort. We hope you give us the opportunity to welcome you soon to BelAir Resort & Spa. We will gladly serve you. Sincerely, Angel Zavala. General Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
It's ok if you're on a budget, you get what you pay for.
Response from Angel Zavala. on Jul 27, 2016
Dear Guest, It is so wonderful to know your wonderful experience at BelAir Resort & Spa Nuevo Vallarta, we always love to hear from guests their appraisals and recognition. We will be delighted to serve you soon! Sincerely, Angel Zavala. General Manager.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location
Great beach; room smelled very musty; great bathroom facilities; excellent staff; loved the family atmosphere even though it was just my wife and me
Dear Guest, When we receive our guests feedback we immediately take actions and share the information with key position in order to find out the reason of your feedback and currently this is what we do with the information provided by you. With any doubt we will verify our standards to keep providing the service you deserve. Thank you for highlight your principal inconvenience and hopefully look forward your visit very soon. Sincerely, Angel Zavala. General Manager.

6/10 Okay

Kristine L., Houston

Liked: Cleanliness, room comfort
to have the hotvwater In the shower
Give better service when asking for the hot watertight be repaired
Response from Angel Zavala on Jul 27, 2016
Dear Kristine, Thank you for giving us you comment about your stay at our hotel. I will make sure this inconvenience never occurs again. We will like to invite you back soon to BelAir Resort & Spa. Sincerely, Angel Zavala. General Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very nice
Friendly however thru away our returning tickets and zipline tickets so we had to scramble to see if we could replace them
Response from Angel Zavala on Apr 16, 2016
Dear Guest, When we receive our guests feedback we immediately take actions and share the information with key position in order to find out the reason of your feedback and currently this is what we do with the information provided by you. With any doubt we will verify our standards to keep providing the service you deserve. Thank you for highlight your principal inconvenience and hopefully look forward your visit very soon. Sincerely, Angel Zavala General Manager.

4/10 Poor

Jim, Alberta, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Close to the beach, 40 min from Bucerias
The room was small, backed onto a large hotel next to us. The A/C units from the other hotel where right across from our room and were nosy. The back access to the other hotel was right next to us and had garbage trucks and other vehicles constantly backing down with their back up alarms. The room was overpriced for the size, location and noise level.
Response from General Manager on Apr 12, 2016
Dear Jim, We would like to thank you for writing about your recent experience at BelAir Resort & Spa Nuevo Vallarta. It is also much appreciated to know your feedback about the room, rest assured to know our Manager Involved has been informed about your experience. It will be a pleasure to serve you soon, thank you for your positive review. Sincerely, Angel Zavala. General Manager

6/10 Okay

Fritz, Southern Oregon

Liked: Cleanliness, staff & service
Disliked: Room comfort
crowded facilities
Good location, small pool, terrible food, overrun with people.
Response from General Manager on Apr 11, 2016
We would like to thank you for BelAir Resort & Spa as your final destination to spend your family vacations. We're glad to know you found our resort enjoyable, nevertheless based in your comments about the food, it is important to mention that our buffets are always carefully selected to give you always the best quality of food selection, we hope this situation didn't disapointed you. It will be a pleasure to keep serving you for many more times and share with us your feedback. Sincerely, Angel Zavala General Manager

8/10 Good

Rina, Chicago

Liked: Cleanliness, staff & service
Enjoyable
The staff was friendly and very helpful especially since a lot of things were not explained. One example of that was the meal options. You could have either chosen between the buffet or menu but we were unaware of this since no one mentioned those options until later.
Side view from Metsa building
View from the Dolce Mexican patio
Response from General Manager on Apr 11, 2016
Dear Rina, We would like to thank you for writing about your recent experience at BelAir Resort & Spa Nuevo Vallarta. It is also much appreciated to know your feedback about meal options, rest assured to know our manager involved has been informed about your experience. It will be a pleasure to serve you soon, thank you for your positive review. Sincerely, Angel Zavala. General Manager

8/10 Good

Gail, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small in size but Big in service and accomodations
I very much enjoyed staying at Belair Vallarta. Small charming hotel with all of the commodities one seeks on vacation. The staff were helpful and friendly. The restaurant was great, we enjoyed three wonderful meals while there. The variety of meals is not exceptional but what is served is good and correct portions. The pool was beautiful and the location of the hotel on beach was exceptional. Thank you for a wonderful stay, we only wish we had stayed longer.
Response from Angel Zavala on Jun 25, 2016
Dear Gail, It is so wonderful to know your wonderful experience at BelAir Resort & Spa Nuevo Vallarta, we always love to hear from guests their appraisals and recognition. We will be delighted to serve you soon! Sincerely, Angel Zavala General Manager.

10/10 Excellent

Jennifer, Chilliwack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to relax
Most friendly staff that were so wanting and willing to help. Extremely kind and easy to communicate with. We look forward to come back and see our new friends.
Response from Angel Zavala on Jun 25, 2016
Dear Jennifer, It is so wonderful to know your wonderful experience at BelAir Resort & Spa Nuevo Vallarta, we always love to hear from guests their appraisals and recognition. We will be delighted to serve you soon! Sincerely, Angel Zavala General Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd visit to this resort.
2nd visit to this resort. older, rooms need updating, but clean and comfortable. housekeeping always able to accommodate any requests. all staff is awesome, not a bad employee at the resort. priced right.
Response from General Manager on Apr 16, 2016
Dear Guest, Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that BelAir Resort & Spa, lived up to your expectations in every aspect of such a relaxing vacation. We are looking forward to have you back. Sincerely, General Manager. Angel Zavala

6/10 Okay

Melanie, Ottawa, Canada

Liked: Cleanliness, room comfort
Great vacation!
Wonderful stay! Close to all amenities. Beautiful grounds, pool and beach! We were missing a microwave foe a few days. Then got one. Overall great stay!
Response from Angel Zavala on Jun 25, 2016
Dear Melanie, It is so wonderful to know your wonderful experience at BelAir Resort & Spa Nuevo Vallarta, we always love to hear from guests their appraisals and recognition. We will be delighted to serve you soon! Sincerely, Angel Zavala General Manager.

8/10 Good

tz

Liked: Staff & service
For the beach.
Not a high class or party place. If you want average accommodations and food with a great pool and beach. Come here.
Response from General Manager on Mar 25, 2016
Dear Guest, We appreciate your time you have taken to give a feedback. It is a pleasure for to hear that we made your stay a memorable one. We hope to see you back here with us again. Sincerely, Angel Zavala General Manager.

8/10 Good

joyce, mpls mn.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the pool area was great...beach good also but the sand is coarse and hard to walk on ...hard on feet. We had a 2 bedroom unit next to the adjoining hotel and the music at night prevented us from using our deck or leaving our air conditioning off.but other than that it is a small and nice resort...
Response from General Manager on Mar 25, 2016
Dear Guest, We appreciate your time you have taken to give a feedback. It is a pleasure for to hear that we made your stay a memorable one. We hope to see you back here with us again. Sincerely, Angel Zavala General Manager.

10/10 Excellent

Debbie, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the sunsets and daily walks on the beach.
Very enjoyable, will stay at the Bel Air again on our next visit.
Response from General Manger on Mar 25, 2016
Dear Guest, We appreciate your time you have taken to give a feedback. It is a pleasure for to hear that we made your stay a memorable one. We hope to see you back here with us again. Sincerely, Angel Zavala General Manager.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Response from Angel Zavala on Jun 18, 2016
Dear Guest, Thank you very much for your feedback. We hope to see you soon at our resort. Sincerely, Angel Zavala General Manager.

6/10 Okay

Allan, Edmonton, Alberta, Canada

Liked: Staff & service
Disliked: Room comfort
Small noisy room
We were meeting family for travel to Guadalajara, then back to Manzanillo. Staff service was very good. The room was small. The room faced the generators from the Riu Hotel next door, so there was a constant hum al night. Other reviewers complained about the room size and were moved. Since we were only spending one night, I didn't bother. However, I will not stay here again.
Response from Angel Zavala on Jun 25, 2016
Dear Allan, When we receive our guests feedback we immediately take actions and share the information with key position in order to find out the reason of your feedback and currently this is what we do with the information provided by you. With any doubt we will verify our standards to keep providing the service you deserve. Thank you for highlight your principal inconvenience and hopefully look forward your visit very soon. Sincerely, Angel Zavala General Manager

6/10 Okay

Gord, London, Ontario

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It's okay but.....
The staff are great but the rooms are small and dark. One can't open the semi fixed blinds for natural light because there's a walkway right outside the room. Our room faced a bank(31) of air conditioning compressors from the adjacent hotel, and needless to say the noise was constant. The place desperately need refurbishment and if the Belair group aren't going to do it then they should sell the place to someone who will. Until they do I'd recommend that you consider staying elsewhere.
Response from General Manager on Mar 25, 2016
Dear Guest, We appreciate your time you have taken to give a feedback. All comments are taken into consideration and we will work to improve. We hope to see you back here with us again. Sincerely, Angel Zavala General Manager.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Nice grounds bad service
Service was awful. Couldn't get the right order Waited over an hour for food Didn't get the food I ordered The rooms were not cleaned properly No clean towels Sand on the floors not swept
Response from General Manager on Mar 25, 2016
Dear Guest, We appreciate your time you have taken to give a feedback. All comments are taken into consideration and we will work to improve. We hope to see you back here with us again. Sincerely, Angel Zavala General Manager.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Angel Zavala on Jun 18, 2016
Dear Guest, Thank you very much for your feedback. We hope to see you soon at our resort. Sincerely, Angel Zavala General Manager

8/10 Good

k feher, surrey,bc,canada

Liked: Cleanliness, staff & service, room comfort
Everything was good
Our 2 weeks was great.The staff and location worked very well and I would go back to this resort
Response from General Manager on Feb 13, 2016
Dear Feher, Thank you for such a positive review of your recent stay at BelAir Resort & Spa, it is rewarding to read that your expectations were accomplished with the great staff we have here at the hotel. Thank you again and we all are looking forward to welcome you back to our resort. Sincerely, General Manager Angel Zavala

10/10 Excellent

Bill, Hagerstown, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family resort
Small room, but for the package rate we got through Expedia, a great deal.
Response from General Manager on Feb 11, 2016
Dear Bill, Thank you for taking the time to share your experience at the BelAir. We are glad that we have met your expectations, and that you had a great vacation here with us. Thank you once more and hope to see you back soon. Sincerely, General Manager. Angel Zavala

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dont go there!
Unfriendly staff & terribly made drinks & food. Air conditioning did not work & hotel had alot of cheap updates. Very falsely advertised. I will never come back here
Response from General Manager on Dec 29, 2015
Dear Guest: We thank you for your comment, and would have wanted to be able to address each of your comments , we will verify our advertisements. kind regards, General Manager

8/10 Good

Joann, Washington

Liked: Staff & service
refreshed
Staff was wonderful.
Response from Angel Zavala on Feb 13, 2016
Dear Joann: Thank you for your comment , rest assure we will share this comment with all our staff!! which we are sure they will truly appreciate hearing. We hope to see you soon again , for a some sunshine, beach , pool and fun! kind regards,

8/10 Good

Patrick, Ok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Excellent Staff
The room was small, but adequate since we didn't spend much time in the room. We thought the bed was very comfortable. The bath/shower was a little difficult to climb into and out of. The room was kept clean by the staff. The staff was very nice to us...not sure if it was because we tipped generously or if it was because my wife is Mexican and would often have discussions with the staff (probably both). The pool bar is good, but they will balk at preparing mixed drinks when they are very busy. The restaurants were clean and the food was pretty good. The staff treated us very well regardless of where we were in the resort. The vegetation around the facility makes the resort a very nice place to be. Volleyball and pool aerobics every day. Went to the gym one day, didn't go back...not much there. Overall, this was a nice place to be. We enjoyed our vacation at this resort and would go back again.
Response from General Manager on Dec 11, 2015
Dear Patrick: We truly appreciate the time taken to send your comment regarding your recent stay with us. Comments are important and useful to work where is needed. Our staff is gladly committed to provide excellent service to our entire guest, our goal always being that they feel very taken care of and we make sure that they enjoy their vacation time. We wait for your return for another vacation time filled with sun, beach, sand and a pleasant weather. Kind regards,

6/10 Okay

Scott, Parksville

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The facilities need basic maintenance and the cleanliness of the rooms was not acceptable. The staff and grounds were nice, and the location has a nice beach.
Response from General Manager on Feb 12, 2016
Dear Scott, Thank you for your comment; we are glad that you found our staff and grounds nice and that you surely loved our beautiful sand beach, guest enjoy their early morning walk every day. We appreciate your comment regarding our facilities and lack of clean room , for certain we will verify this, we want all our members to have a comfortable stay with us, your comment will help us improve. hope to have you back soon, for a enjoyable vacation. regards,

8/10 Good

Walter, Penticton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Original room was small and did not match Hotels.com description but after free upgrade, I was very pleased. Hotel was further away from town and amenities like Starbucks than I had anticipated.
Response from Angel Zavala on Jan 30, 2016
Dear Mr. Walter, We truly appreciate your comments, they are very important for us to conitnue to grow and improve where needed. Rest assure we will verify the descriotion provided in the page of your reservations , to avoid any possible inconvinience, I am glad that front desk was able to offer to you a free upgrade. Over the yerars Starbucks has opened several locations, we have one about 10 mins away which is the closest one. we hope to have you once again at our resort , regards,

6/10 Okay

Angelique

Liked: Cleanliness, staff & service
Response from Angel Zavala on Jun 18, 2016
Dear Angelique, Thank you very much for your feedback. We hope to see you soon at our resort. Sincerely, Angel Zavala General Manager.

6/10 Okay

Christy , Texas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Right on the beach
The location of the hotel is great! Right on the beach you can easily go from the ocean into the pool with just a few steps. Beautiful pool area and resort. The only thing was that you can tell that the don't do well with maintenance. Like if something was broken it was never fixed ex. Jacuzzis. Also for the price we expected at least a clean room. The room lacked cleanness. The coffee cups where dirty not washed.. Also the curtains of the room where white and they had either a chocolate or a blood stain on them. It was pretty gross. Other than that we had a good time. Also there is no store walking distance from the hotel. It's pretty secluded from all touristic areas.
Response from Angel Zavala on Oct 5, 2015
Dear miss Christy: Thank you for sharing us your comments. Your opinion is very important for us. Be sure we will share it with the correct areas to make sure we fix whatever is necessary. It will be faster thanks to your review. This will be your home away home. Hope to see you soon.

2/10 Terrible

A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
Our first clue should of been when there were no towels in the room. The hotel needs serious remodeling and updates. Do not eat at Dolce Mexico! We made the wrong choice of choosing the buffet. Good thing we started with the salad because that gave us a clue as to what the food was like. The lettuce was wilted and brown and the bread basket was full of flies. We brought this to the attention of our waiter (Rodolfo),who at first seemed concerned. He then informed the captain (Luis), who looked veey concerned as well. He said he would take our order personally. Did they remove the salad? Of course not. Considering it was the only restaurant open and you can not eat at another hotel. We were stuck. We ordered off the menu. We ordered two pizzas..that took an hour to make. First we were told by our waiter (who by now was very rude) and the caprain Luis ( who avoided us because he knew we were upset) that the chef made the pizzas the wrong size and would be done in 5 minutes. After over an hour the pizzas were brought to our table. Fearing they did something to our pizzas because at this time they were singling us out to other waiters, we asked fir the bill and take out boxes. Also, floor was slippery that a pregnant woman slipped.
Response from Angel Zavala on Oct 5, 2015
Dear Mr. or Mrs. A: Thank you for sharing your comments with us. For sure we will share them with our F&B staff to work harder and prevent this issues. Hotel next door allows people to use their restaurants. Actually we share many clients.Also is Bucerías town 10 min away which has many choices.