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Reviews of La Concha Renaissance San Juan Resort

4 out of 5
La Concha Renaissance San Juan Resort
1077 Ashford Ave Condado, San Juan

Reviews

8.6

Excellent

Rating 10 - Excellent. 1055 out of 1744 reviews" "
Rating 8 - Good. 354 out of 1744 reviews" "
Rating 6 - Okay. 153 out of 1744 reviews" "
Rating 4 - Poor. 79 out of 1744 reviews" "
Rating 2 - Terrible. 103 out of 1744 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Gary Hall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Mar 2024

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Majority of staff was friendly. The room was out dated. Pools were overcrowded. I don’t understand the hype about this hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jonathan D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location. In heart of San Juan but any scooter ride to Old San Juan. All staff were very helpful and always happy and pleasant. Beautiful beach front, nice pools. We stayed in one of the suites and found it to be roomy and comfortable.
Stayed 6 nights in Mar 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was Amazing ! We would love to stay again in the future.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kevin J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury and beautiful beaches, everyone was wonderful. Second year in a row we have stayed here and we will be back again. 5 star
Stayed 5 nights in Mar 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All areas of the hotel were beautiful. So many outdoor spaces to sit and enjoy sun or shade.
Stayed 5 nights in Mar 2024

10/10 Excellent

Audra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool options/umbrellas and the beach was perfect. Food/drinks were pricey (ex $18 for a cocktail) but the food quality and portions were decent. Hotel staff was super friendly and had great recommendations for restaurants outside the hotel. Getting around was easy…either taxi or Uber right from outside the hotel . I’d definitely go back!
Stayed 4 nights in Mar 2024

10/10 Excellent

Magarita

Liked: Cleanliness, staff & service, property conditions & facilities
My family really enjoyed our trip! The hotel location was perfect! Pool and beach staff were amazing! Lorianne from pool and beach service saw a sweet heart! Rooms were cleaned everyday! Spaces! Great amenities! Construction going on but did not bother us or get in our way!
Stayed 4 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel We stayed four days Everything was perfect. The room the service location was great many restaurants to choose from nearby. Definitely would come back again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Concha was lovely! Pool, restaurants- everything was wonderful. They were so gracious, and the rooms and lounge areas were just beautiful. There was piped in music a fair amount of the time, so not quietly tranquil, but fun and lively!
Stayed 4 nights in Mar 2024

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I had such a great time here. We honestly can’t wait to come back!
Stayed 4 nights in Mar 2024

10/10 Excellent

Mertula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Heaven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely the spot to be at. Lobby is great, the bar, casino, and night club .
Stayed 3 nights in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Close to everything.
Stayed 4 nights in Feb 2024

10/10 Excellent

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was gorgeous! Only stayed one night due to a cancelled flight and lack of room availability near San Juan airport. But, we were very pleased when we checked in. Beautiful Ocean view room. We grabbed drinks in the lobby bar. Enjoyed a poolside seafood paella dinner. And, ended the night with a dip in the heated pool. It was a great night after a stressful day at the airport. Location was in the heart on Condado. Many restaurants within walking distance. We ate at hotel the night of our stay here, but had walked and had meals near the hotel other nights during our week there.
Stayed 1 night in Mar 2024

6/10 Okay

Brian

Property needs some upgrades and honestly there was a lot of dusty corners/vents in our room. A few broken tiles and furniture was worn. For the money we paid, this property should have been a lot nicer.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is gorgeous, food offerings delicious, location perfect, and the staff are all kind and professional. The Renaissance bed is extremely comfortable!
Stayed 3 nights in Mar 2024

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super professional, helpful and nice. Really nice hotel, top notch amenities good food fun time.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, will be back again. However there was fatalities with drownings in back of hotel off Condado beach, have to be extremely cautious with swimming due to waves, rip tides and under tow.
Stayed 5 nights in Mar 2024

8/10 Good

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location Very nice room Front desk and bellmen friendly Adult pool very nice Family pool water murky Pool service terrible Overall it was a good experience
Stayed 4 nights in Mar 2024

10/10 Excellent

Amy

Travelled with family
The resort was gorgeous, clean and the staff was very attentive and welcoming. 10/10 would stay here again.
Stayed 4 nights in Mar 2024

4/10 Poor

Janet

Travelled with partner
Disliked: Amenities
Poolside dining personnel was not as friendly and unorganized when it comes to taking multiple orders at once.
Stayed 1 night in Mar 2024

6/10 Okay

Janet

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The Hotels location is quite convenient and accessible but I must say it’s extremely expensive. I had a king size ocean suite and it was NOT what I would imagine. The king size bed felt like a queen size bed (which was too soft and NOT comfortable at all). My husband and I are average size and could not get comfortable when moving within the bed. The room AC kept cutting off so often, making the room warm instead of cool. Bathroom knobs a poor choice and confusing on how to use. Lastly, the curtain in room had holes in them which is annoying since light pass through while resting
Stayed 2 nights in Mar 2024

10/10 Excellent

VANNY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful resort, very cleanliness, and easy access to the beach.
Stayed 4 nights in Mar 2024

10/10 Excellent

kyle l

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice very busy with the casino
Stayed 6 nights in Mar 2024

10/10 Excellent

Amanda Dionne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was as expected based on photos and other reviews. The bed and linens were very comfortable. The staff were helpful and responsive. Would recommend and stay again.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anyone staying here should listen to the staff and lifeguards and DO NOT SWIM at the resort beach. Our last day we watched a recovery effirt after 2 adults drowned. There are lifeguards and signs that say "dangerous conditions do not swim" LISTEN TO THE STAFF and use the pools instead. This is a beautiful resort and area my family and I were able to have a great time hanging at the pool walking around town and swimming at playita which is a much safer ocean swimming spot.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, pools, staff and fantastic beach. Highly recommend
Stayed 3 nights in Mar 2024

10/10 Excellent

Tory

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful, well maintained gardens, plenty of lounge chairs and several pools spread out around the resort. The beach was very nice too but dangerous to swim because of rip current. But you can walk just a little way down the beach and its better. Every staff member was friendly and helpful (and there are a lot of staff around to help!) Food at the restaurants was good, especially the sushi bar. Drinks are expensive though! But there are liquor stores in walking distance as well as Walgreens. We had a nice king room with a big balcony overlooking the main pool. 10 minute Uber to Old San Jaun and airport. Can't wait to go back!
Stayed 5 nights in Mar 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 5 nights in Mar 2024

10/10 Excellent

Mark Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Feb 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Cynthia Y.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this Hotel this is our 4th time to the area will be returning for our 3rd stay at LaConcha!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Faviola

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Great vibes
Stayed 3 nights in Mar 2024

8/10 Good

Sherman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Katy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and I went for our anniversary. Staff and hotel were nice. No issues with anything. Overall great time. Will go back.
Stayed 3 nights in Feb 2024

6/10 Okay

Lisa

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
It was beautiful inside and the view was amazing, but maybe not worth the cost. The pools were awesome and a great temp. However, the beach was totally crowded and slightly uncomfortable when we got there. There was no beach service for drinks or food, or pool service. It was good but I guess, I would expect more for what we paid,
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly Iris, LENOX

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Jacqui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property right on the ocean. Great views. Lots of restaurants and shopping in walking distance.
Stayed 5 nights in Feb 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

2/10 Terrible

George J

Disliked: Cleanliness, staff & service, property conditions & facilities
They were not friendly and did not care about customer service
Stayed 10 nights in Feb 2024

10/10 Excellent

CONRAD

Travelled with partner
Liked: Amenities
We had a nice balcony overlooking the street . The staff was very accommodating
Stayed 7 nights in Feb 2024

6/10 Okay

Selena

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The resort was very nice and access to multiple pools/ being beachfront was a plus. However, we reserved a king-size bed and it was much smaller than a standard king. We were told it was based on Marriot standards by several staff members. If the bed is not king sized, it should have been listed on the website at the time of booking. We were disappointed in the size of the bed/ room. Other than the room and overpriced food at Tekka (a restaurant in-house) , the resort was lovely and we enjoyed our stay
Stayed 5 nights in Feb 2024

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach access , pools , restaurants and bars
Stayed 6 nights in Feb 2024

2/10 Terrible

Sherina

Stayed 3 nights in Feb 2024