Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromQuébec, Canada

Bel hôtel, à deux pas du port

Posted 24-Aug-2016
Pros: L'emplacement et son confort
Location: 2 forts et forteresse, port, vieux san juan. à 30 min. de marche d'une belle plage.
Bel accueil, chambre confortable et propre, très bien situé et petit déjeuné continental du matin apprécié.
5out of 5
by A verified traveller from Little Rock, Ark

Location, location, location

Posted 27-Jul-2016
This hotel is perfect location for Old San Juan. Very clean, modern, comfortable. Breakfast is great add is the fresh coffee
4out of 5
by A verified traveller fromNew York

Nice hotel in Old San Juan.

Posted 17-Jul-2016
Pros: Friendly staff, clean, and what I expected from a hotel located in Old San Juan, charming.
Cons: Breakfast choices are slim: pastries, bagels, toast cold cereal and coffee and juice.
Location: Same block as restaurants and bars. The pro is that is very convenient and safer to walk back to the hotel at night. The con is that there is possibil
The hotel is located on the same block as restaurants and bars. The pro is that is very convenient and safer to walk back to the hotel at night. The con is that there is possibility of the extra noise at night (the hotel provides earplugs...). We stayed for one night (the night before leaving to a cruise) which made it a great choice. However, If I planned on staying more than two nights, I prefer a bigger hotel with bigger rooms, and a pool. About a $20 taxi ride from airport to hotel and a $16 taxi ride from hotel to the cruise port, making it very convenient.
3out of 5
by Donald fromNesbit

Certainly No Resort

Posted 29-Apr-2016 on Hotels
Disappointed as it was advertised as Resort. What a Joke. The hotel is similar to an old rooming house. The bathroom is the best thing in regard to the hotel. The closet is for Dwarfs or People less than four feet tall. The TV didn't work properly. The only positive things I can say about the hotel is the location is very good, But not recommended for Mir than a RON remain over night.
4out of 5
by Robert fromOrlando

Nice place to stay near Cruise Docks

Posted 27-Apr-2016 on Hotels
Very nice hotel and staff. Being in a downtown area, it can get a bit noisy outside, but that should be expected in a dense city area like Old San Juan. Easy to walk to/from doc to get on cruise ships. Great access to food, shopping and historical areas of Old San Juan.
1out of 5
by A verified traveller

smell

Posted 17-Apr-2016 on Hotels
The hotel was disgusting. It smelled so bad it made us sick. No window to open.
4out of 5
by A verified traveller

Very noisy in wee hours of morning.

Posted 11-Apr-2016
Pros: Close to restaraunts
Cons: 25 dollar resort fee is ridiculous
Location: Plenty of bars and restaurants nearby.
Ok overall but resort fee is ridiculous. One bottle of water in room and tiny breakfast offering doesn't warrant it.
3out of 5
by Carlos Alberto fromBuenos Aires, Argentina

Alojamiento con un par de sorpresas

Posted 28-Mar-2016 on Hotels
Como muestro en la calificación efectuada la ubicación del hotel es lo que la destaca, lamentablemente nos encontramos con una sorpresa desagradable por que la ropa de cama no estaba en condiciones, razón por la cual debimos pedir a la administración que la reemplazaran cosa que hicieron rápidamente. El otro gran inconveniente que destaco es la falta de conexión a internet aun en la zona del lobby, ya que nunca pudimos acceder al servicio y para alguien que recién llega de otro país es fundamental. Por lo demás el servicio de desayuno estuvo aceptable y la cordialidad del personal ayudo a soportar los inconvenientes
4out of 5
by A verified traveller fromOttawa, Canada

Nice hotel in itself, but way too noisy at night.

Posted 28-Mar-2016
Pros: Location, staff, continental breakfast.
Cons: Noise level at night from outside. Not sure how to improve this since the sound is from bars nearby. Perhaps even better windows might help.
Location: Good location close to many restaurants, the free trolley for sightseeing, short walk to waterfront and stores.
This hotel is in a good location, close to restaurants in old San Juan and short walk to other areas such as the waterfront. The staff is friendly and nice and the rooms were clean. They also provide a nice continental breakfast. The only problem is that it is (at least on a Saturday night) very noisy from the bars outside which made it unable for us to sleep much. This noise is the only reason we would not recommend it to others. If you don't care about the sleep (or are a heavy sleeper) then all other aspects of this hotel are great.
4out of 5
by Leandro

Acolhedor

Posted 22-Feb-2016 on Hotels
Valeu pelo atendimento da equipe da Tiffany que recebe a todos com o maior carinho