Ratings based on 153 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

A mediocre hotel in the middle of Old San Juan.

Posted 9-Feb-2017
Position wise the hotel is good and close to a number of restaurants and bars in the Old San Juan and is also close to the Cruise terminal. The hotel could do with a lot of work on its interior. Most of the time the lights in the bar and restaurant area were off making the place look unwelcoming. Staff were few and far between and spent most of their time chatting behind the front desk.
5out of 5
Recommended
for Everyone
by A verified traveller

Great location.

Posted 25-Jan-2017
The hotel is in walking distance to everything, and you're very close to the harbor. The hotel staff were extremely helpful with places to go and helping us with parking. I would definitely recommend it!!
4out of 5
Recommended
for Everyone
by A verified traveller

Great central location

Posted 18-Jan-2017
The staff was very accommodating and pleasant. The room was clean and neat, and our ice bucket was always full.
5out of 5
Recommended
for Everyone
by A verified traveller fromSan Francisco

Great location in heart of Old San Juan

Posted 11-Jan-2017
Pros: The hotel has a vintage facade but the room decor is sleek and contemporary. Our bathroom was very chic. It was only a few blocks to the cruise pier
Cons: It would be nice if a restaurant can be started again in the lobby.
Location: The location is perfect for touring Old San Juan and if you are embarking on a cruise at one of the piers.
Hotel is small (only 12 rooms) but with a very helpful staff. Staff waited up for our very late arrival at midnight. They also provided a great restaurant recommendation and gave us tips on touring Old San Juan. After our cruise, they let us stash our bags in the lobby during the time between our ship debarkation and our airplane flight.
2out of 5
by A verified traveller fromQuebec, Canada

Déception

Posted 2-Jan-2017
Pros: Sa proximité au vieux Porto Rico
Cons: Retirer le tapis des chambres et mettre un revêtement en céramique ou autre, plus facile d'entretien. Éliminant ainsi les odeurs désagréables.
Location: À proximité du vieux San Juan, vous pouvez donc accéder à une multitude d'attraits et de restaurants.
Malgré un très bel accueil du personnel, je suis déçu de mon court séjour dans cet hôtel. Tout d'abord nous entrons dans une chambre où le taux d'humidité est important et lorsqu'il y a, au surplus, un tapis rendant l'odeur des plus désagréable. Le petit déjeuner du lendemain est des plus ordinaire avec les tranches de fromage jaune enveloppées. Il s'agit d'une nuit à oublier, malgré le bel accueil de la part du personnel.
4out of 5
Recommended
for Everyone
by A verified traveller fromUS

Nice hotel in the heart of Old San Juan

Posted 26-Nov-2016
Pros: Location, location, location and hotel staff.
Cons: The floor of our room had some divots under the carpet. But everything was clean and well-appointed and our balcony was beautiful.
Location: The hotel was in the heart of Old San Juan, just steps from many restaurants and coffee shops, the free trolley stopped right outside!
The best thing about this hotel is the staff! They are just lovely and so helpful. The hotel was in a great area of Old San Juan, easily walkable for anywhere we wanted to go in that area. There were plenty of restaurants and coffee shops in the area, tons of shops nearby, and the free trolley that went around the city stopped outside our hotel. Very easy to get around.
4out of 5
by A verified traveller

Convenient Location

Posted 21-Nov-2016 on Hotels
We enjoyed our stay here mostly because of the lovely, helpful staff. The room was ok. A comfy bed, , but very clammy with a/c running. Also great location for walking everywhere, , but very noisy at night. Nice breakfasts each morning.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Nov-2016 on Hotels
3out of 5
by A verified traveller fromUS

Very difficult to find, continental breakfast menu

Posted 17-Nov-2016
People were really nice though. Room freezing cold unable to adjust temperature.
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful!

Posted 28-Oct-2016 on Orbitz
Location: We walked to everything. No car needed.
From the staff to the accommodations this hotel exceeded all of my expectations! Beautiful!