Ratings based on 160 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Texas

Hotel in a good location

Posted 24-May-2017
This Hotel is located in a good location for exploring Old San Juan. Free Tram and Bus Stop mere steps from front door. Rooms are clean and comfortable although street noise is a bit annoying. Staff is very helpful and friendly. Air Conditioning in our room would freeze you out and the only adjustment was to turn it off and back on when it began to warm up again. Restaurants within short walking distance, with several to choose from.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2017
Great room and loved the location. Breakfast was very poor. Out of many items both mornings, EXTREMELY slow service and some of the servers were not very pleasant. Young lady that checked us is was very friendly and helpful. They called the day after but left no message. I called back thinking it was about my medication I left behind was on hold for some time and then they hung up. Never got a call back. Hummmm
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-May-2017
We had a wonderful time there with our 2 young children, The staff is very helpful and kind. We'll be back!
4 out of 5
Recommended
for Everyone
by A verified traveller from LI, NY

I liked this place

Posted 24-Apr-2017
Pros: Character, convenient and lively location, easy and affordable parking, friendly staff.
Cons: More breakfast options.
Booked two rooms for family stay on first and last night of trip to the island. The character of the hotel, its friendly, helpful staff and convenient location made it a great base for exploring Old San Juan. An upgrade on one of the rooms on the second stay was a bonus.
5 out of 5
Recommended
for Everyone
by A verified traveller from Brighton MI

Nice hotel to visit old San Juan from.

Posted 11-Apr-2017
Location: Nice hotel to visit old San Juan from.
We stayed for just one night to visit Old San Juan on the end of a cruise.
3 out of 5
by A verified traveller

better in photos than in person.

Posted 13-Mar-2017
The room smelled damp. The windows were not sound proof. The breakfast was pitiful. Under the carpet in our room there were holes in the floor. The lighting in the room was dingy. The staff was very pleasant. It was disappointing. The price did not equate with a he room.
2 out of 5
by A verified traveller

A mediocre hotel in the middle of Old San Juan.

Posted 9-Feb-2017
Position wise the hotel is good and close to a number of restaurants and bars in the Old San Juan and is also close to the Cruise terminal. The hotel could do with a lot of work on its interior. Most of the time the lights in the bar and restaurant area were off making the place look unwelcoming. Staff were few and far between and spent most of their time chatting behind the front desk.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location.

Posted 25-Jan-2017
The hotel is in walking distance to everything, and you're very close to the harbor. The hotel staff were extremely helpful with places to go and helping us with parking. I would definitely recommend it!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great central location

Posted 18-Jan-2017
The staff was very accommodating and pleasant. The room was clean and neat, and our ice bucket was always full.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Great location in heart of Old San Juan

Posted 11-Jan-2017
Pros: The hotel has a vintage facade but the room decor is sleek and contemporary. Our bathroom was very chic. It was only a few blocks to the cruise pier
Cons: It would be nice if a restaurant can be started again in the lobby.
Location: The location is perfect for touring Old San Juan and if you are embarking on a cruise at one of the piers.
Hotel is small (only 12 rooms) but with a very helpful staff. Staff waited up for our very late arrival at midnight. They also provided a great restaurant recommendation and gave us tips on touring Old San Juan. After our cruise, they let us stash our bags in the lobby during the time between our ship debarkation and our airplane flight.