Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromNew York

Nice hotel in Old San Juan.

Posted 17-Jul-2016
Pros: Friendly staff, clean, and what I expected from a hotel located in Old San Juan, charming.
Cons: Breakfast choices are slim: pastries, bagels, toast cold cereal and coffee and juice.
Location: Same block as restaurants and bars. The pro is that is very convenient and safer to walk back to the hotel at night. The con is that there is possibil
The hotel is located on the same block as restaurants and bars. The pro is that is very convenient and safer to walk back to the hotel at night. The con is that there is possibility of the extra noise at night (the hotel provides earplugs...). We stayed for one night (the night before leaving to a cruise) which made it a great choice. However, If I planned on staying more than two nights, I prefer a bigger hotel with bigger rooms, and a pool. About a $20 taxi ride from airport to hotel and a $16 taxi ride from hotel to the cruise port, making it very convenient.
1out of 5
by A verified traveller

smell

Posted 17-Apr-2016 on Hotels
The hotel was disgusting. It smelled so bad it made us sick. No window to open.
4out of 5
by A verified traveller

Very noisy in wee hours of morning.

Posted 11-Apr-2016
Pros: Close to restaraunts
Cons: 25 dollar resort fee is ridiculous
Location: Plenty of bars and restaurants nearby.
Ok overall but resort fee is ridiculous. One bottle of water in room and tiny breakfast offering doesn't warrant it.
3out of 5
by Carlos Alberto fromBuenos Aires, Argentina

Alojamiento con un par de sorpresas

Posted 28-Mar-2016 on Hotels
Como muestro en la calificación efectuada la ubicación del hotel es lo que la destaca, lamentablemente nos encontramos con una sorpresa desagradable por que la ropa de cama no estaba en condiciones, razón por la cual debimos pedir a la administración que la reemplazaran cosa que hicieron rápidamente. El otro gran inconveniente que destaco es la falta de conexión a internet aun en la zona del lobby, ya que nunca pudimos acceder al servicio y para alguien que recién llega de otro país es fundamental. Por lo demás el servicio de desayuno estuvo aceptable y la cordialidad del personal ayudo a soportar los inconvenientes
4out of 5
by A verified traveller fromOttawa, Canada

Nice hotel in itself, but way too noisy at night.

Posted 28-Mar-2016
Pros: Location, staff, continental breakfast.
Cons: Noise level at night from outside. Not sure how to improve this since the sound is from bars nearby. Perhaps even better windows might help.
Location: Good location close to many restaurants, the free trolley for sightseeing, short walk to waterfront and stores.
This hotel is in a good location, close to restaurants in old San Juan and short walk to other areas such as the waterfront. The staff is friendly and nice and the rooms were clean. They also provide a nice continental breakfast. The only problem is that it is (at least on a Saturday night) very noisy from the bars outside which made it unable for us to sleep much. This noise is the only reason we would not recommend it to others. If you don't care about the sleep (or are a heavy sleeper) then all other aspects of this hotel are great.
4out of 5
by Leandro

Acolhedor

Posted 22-Feb-2016 on Hotels
Valeu pelo atendimento da equipe da Tiffany que recebe a todos com o maior carinho
5out of 5
by Pamela fromMorris,IL

Awesome Stay

Posted 21-Feb-2016 on Hotels
We stayed here before our cruise. It was very conveniently located. Loved staying in Old San Juan and only blocks from the pier. The people working the desk were very helpful in finding restaurants and points of interest. Will definitely stay here again.
1out of 5
by jesus fromSantander

Posted 16-Feb-2016 on Hotels
Una mala y cara experiencia
5out of 5
by A verified traveller fromColumbus, Oh

Very nice hotel, closed to restaurants.

Posted 10-Feb-2016
Pros: Friendly, helpful staff. Large rooms. Surprised that our room had 2 baths and private bedroom.
Cons: Insulated Windows to block out the street noise.
Location: Great location. 5 minute walk to cruise terminal. Walk to restaurants, gardens, and all sights in Old San Jaun.
Staff was extremely helpful. Breakfast was good and they made awesome coffee. Gave everyone free bottle waters. Large rooms. If room is in the front ask for ear plugs due to street noise, but a great place to stay. Clean.
4out of 5
by A verified traveller

Posted 1-Feb-2016
Pros: The staff was very friendly and helpful and the room was great.
Cons: We arrived a bit late for the breakfast and they were out of most everything.
Location: It has lots of restaurants on the same street however it was a very noisy area. They offered earplugs in the room which was a clue to the noisiness.
Very nice small hotel in a good location in Old San Juan. The room we were given was very large and very nice and modern and clean. The bathroom was wonderful.