Reception

Reviews of Go Hotels Puerto Princesa

3 out of 5
Go Hotels Puerto Princesa
North Road, Brgy. San Manuel, Puerto Princesa, Palawan

Reviews

7.8

Good

Rating 10 - Excellent. 42 out of 165 reviews" "
Rating 8 - Good. 72 out of 165 reviews" "
Rating 6 - Okay. 38 out of 165 reviews" "
Rating 4 - Poor. 8 out of 165 reviews" "
Rating 2 - Terrible. 5 out of 165 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Victoria, Mount Arlington

Travelled with partner
Liked: Cleanliness
The best thing about the property is the location. It is minutes from Robinsons Mall, about a 3 minute walk. Aside from that it suits a purpose of a clean bed, cleanish bathroom, and affordable pricing. Everything worked ok in the room. The bed wasn’t the most comfortable. Some staff helped and some staff seemed indifferent. Maybe it was a language barrier. Overall this was ok for the value and if you’re not staying long and just need a place stay for a night or two then you’ll get value out of this place.
Stayed 2 nights in Jan 2024

6/10 Okay

MAGALETSKA

Stayed 1 night in Dec 2023

10/10 Excellent

Nathanael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our bungalow was very clean, we appreciated the diffuser as our room smelled so fresh when we checked in.
Stayed 1 night in May 2023
Response from Go Hotels Team on Jun 14, 2023
Dear Valued Guest,Thanks for staying with us. We appreciate your feedback!

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok, Just go out to eat.
The hotel was ok, the mall was close by. The restaurant, service was very slow and it seem like they cooked the dished we ordered one at a time because that's how we got our food, one dish we ordered they forgot tyo cook, as we asked about how much longer it will take to get it, just to find out they where out.
Stayed 2 nights in Mar 2023
Response from gohotels.ph on Apr 4, 2023
Dear Valued Guest, Mabuhay from Go Hotels! Thank you for your honest feedback, We’re sorry to hear about this issue. Unfortunately, things can sometimes happen that are out of our control. We work hard for the improvement of our hotel operations. But ultimately it is our tenant restaurant's responsibility. Rest assured that we have them heads up regarding this concern and make necessary actions.Thank you for choosing gohotels.ph

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service
Very close to the mall and airport
Stayed 1 night in Jan 2023
Response from go hotels puerto princesa on Feb 15, 2023
Dear Valued Guest,Thank you for sharing this positive review. We appreciate our location here just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 Excellent

Pastora

Travelled with family
Liked: Cleanliness, staff & service, amenities
The helpfulness of the staff
Stayed 1 night in Sep 2022
Response from goh pps team on Sep 29, 2022
Dear valued Guest,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Darryl

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location and friendly staff
The security guard was friendly and helpful. I requested for shuttle service but not available. There wasn’t anyone to assist me at the front desk when I arrived at 0600 feeling very tired and no sleep. It was 0820 when the front desk officer arrived and help me to check-in. I paid an extra 600 pesos to check in early. The front desk officer was very helpful and also help me to contact Philippine Airlines for my missing luggage. The room is nice and tidy. The phone wasn’t working. The shower area need cleaning. I bought extra cleaning product and clean the shower myself. Overall the staff are helpful, friendly and respectful. The WIFI was reasonable. The house keeping staff are willing to help when asked for help. The hotel location is closed to everything. Good experience, thank You
Stayed 5 nights in May 2022

6/10 Okay

Esperanza

Liked: Room comfort
Budget no frills hotel
Go is a budget hotel, so it’s actually quite good for what you pay, but I think I think I would rather just pay a little more and stay somewhere nicer. It needs renovation and a little more cleaning although it wasn’t dirty. The first night there were ants all over our bed, but when we told staff, they immediately gave us a new room and it was fine after that. The staff was alright, just not memorable. No breakfast included. A very no frills hotel. Okay to stay a couple of nights if you don’t want to spend much money.
Stayed 4 nights in Feb 2020
Response from Go Hotels Puerto Princesa on Mar 2, 2020
Dear Ms.Esperanza, Thank you for bringing this to our attention. We sincerely apologize for this inconvenience and we understand your disappointment. Our hotel has promising line up of going refresh in the near future.If you give us a chance, we are intent on making things right and we hope to have you in our much improved hotel. Thank you

6/10 Okay

Crystal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel is a great place to stay if only staying for one or two nights. The location is fantastic. It is very convenient to Robinson’s. It is not an upscale hotel by any means. The staff is OK. The rooms are clean.
Stayed 7 nights in Jan 2020
Response from Go Hotels Puerto Princesa on Feb 1, 2020
Dear Ms. Crystal, We are happy to hear that you got exactly what you wanted out of your accommodations with us. We wish you safe travels and look forward to seeing you again soon! Best regards!

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020
Response from goh pps on Feb 1, 2020
Thank you for your feedback. We wish you safe travels!

10/10 Excellent

KENETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from go hotels puerto princesa on Jan 2, 2020
Dear Sir Keneth, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from gohotels.ph on Dec 9, 2019
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COVENIENTLY LOCATED- WALKING DISTANCE TO THE MALL!
Stayed 2 nights in Oct 2019
Response from Go Hotels Puerto Princesa on Nov 3, 2019
Thank you for staying with us! We appreciate your feedback. Have Safe and Enjoy Travels!

8/10 Good

k

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Goh PPS Team on Oct 28, 2019
Dear Valued Guest, It was a pleasure hosting you at Go Hotels Puerto Princesa. It really helps our hotel if our guests take out just a few minutes to drop a review about us here. We really appreciate the above. Looking forward to hosting you again in the near future. Warm Regards, Go Hotels Puerto Princesa 9988401637

6/10 Okay

Ed, Kansas City

Business traveller
Disliked: Amenities, property conditions & facilities
Bed and pillow was comfortable and A/C and internet was good, no hot water
Stayed 2 nights in Oct 2019
Response from Go Hotels Team on Oct 12, 2019
Dear Sir Ed, Greetings from Go Hotels Puerto Princesa! Thank you for taking time to share your good review. We apologize for the inconvenience you have encountered on our hot water. It is feedback like this we have learned to improve. We hope to see here again and witness our much improved hotel. Thank you and have safe travels!

6/10 Okay

Kay

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Location and parking are great. SOME Staff were mal mannered ,uncourteous ,unfriendly , unhelpful . Had seen Security office full of male staff most of the time laughing and having fun. Security officer need to learn to be discreet on guests privacy. Everyone needs more human resources training.
Stayed 1 night in Oct 2019
Response from Go Hotels Puerto Princesa Team on Oct 8, 2019
Dear Valued Guest, We’re sorry to hear of your less than satisfactory experience with Go Hotels and hope you will accept our sincerest apologies. Being known for our great customer service,it came as a surprise, and we would like to make things right. May we seek your contact number or e-mail address to discuss what occurred and how we might make it up to you. If you prefer, you may also contact us directly at our e-mail or contact number. We value our customer's opinions and would like to thank you for bringing this to our attention. Thank you and God Bless you!

8/10 Good

Jonah Arlen L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaction
Iam satisfied my stay because my request granted right away. That i want my room on the ground floor. The staff are polite and even the guard of the hotel helped Me to find a vehicle.
Stayed 2 nights in Sep 2019
Response from Go Hotels Puerto Princesa Team on Oct 3, 2019
Dear Ms. Jonah, Greetings from Go Hotels! Thank you for the great review! We delight ourselves in serving awesome guest like you. We will surely let our colleagues know about your positive feedback. We wish you safe Travels and See us again! Thank you

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2019
Response from Go Hotels Puerto Princesa on Sep 6, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
Location close to Robinson’s Mall and airport. Staff, especially the security guards on duty were extremely helpful. The room smelt and the window and curtains were uncleaned. Very limited amount of toilet roll for two persons for two days.
Stayed 2 nights in Aug 2019
Response from Go Hotels Puerto Princesa on Aug 28, 2019
Dear Valued Guest, We’re sorry to hear of your less than satisfactory experience in our hotel. It is feedback like this that we learn from and use to improve. Thank you

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019
Response from Go Hotels Puerto Princesa on Aug 10, 2019
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback!

8/10 Good

RG

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The bathroom floor is flooding and shower is leaking from the ceiling.
Stayed 1 night in Jun 2019
Response from Go Hotels Puerto Princesa on Jul 30, 2019
Dear Sir RG, We value our guests' feedback and we'd like to thank you for bringing this to our attention. Rest assured will check into this and come up for immediate action. Thank you

8/10 Good

Ric

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Very close to Robinsons Mall in Puerto Princessa. Some bathroom shower may have leak and takes few days to get a transfer to another room. Airconditioned is so so and wifi is not reliable. Bring your own pocket wifi. Nice location and has a reasonable breakfast resto at the lobby at a low price. Over all it is a nice budget hotel to stay is you don't need a lot of fancy stuff in your hotel stay.
Stayed 4 nights in Jun 2019
Response from Go Hotels Puerto Princesa on Jul 30, 2019
Dear Sir Ric, We’re sorry to hear of your less than satisfactory experience in our hotel. It is feedback like this that we learn from and use to improve. We value our guests' feedback and we'd like to thank you for bringing this to our attention. Rest assured will check into this. Thank you and Have Safe Travels!

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Go Hotels Puerto Princesa on Jul 6, 2019
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not the first time I stayed in Go Hotels Puerto Princesa. As usual, the hotel staff were very accommodating and helpful. The room was cleaned daily. Towels changed daily. Regular supply of bottled water daily . I am very happy with Go Hotels Puerto Princesa and when In Puerto Princesa I will always choose Go Hotels.
Stayed 3 nights in May 2019
Response from Go Hotels Puerto Princesa Team on Jun 2, 2019
Dear Ms. Susan, Greetings from Go Hotels! Thank you for the great review! We’re so happy you loved your stay at Go Hotels Puerto Princesa and can’t wait to have you back at our hotel. We look forward to welcoming you again soon! Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the services of the staff. But they forgot to bring some of our other request.
Stayed 3 nights in Apr 2019
Response from Go Hotels Puerto Princesa on May 8, 2019
Dear Valued Guest, Thank you for the great review! We’re so happy you loved your stay at Go Hotels Puerto Princesa. We value our guests' feedback and we'd like to thank you for bringing this to our attention. We hope that you'd be willing to give us a chance to turn your experience around. Thank you

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Go Hotels Puerto Princesa on Apr 26, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Someone is banging the door.
Stayed 1 night in Apr 2019
Response from Go Hotel Puerto Princesa on Apr 26, 2019
Dear Valued Guest, We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies Thank you

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Go Hotels Puerto Princesa on Apr 6, 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

the wifi not so good
Stayed 3 nights in Feb 2019
Response from Go Hotels Puerto Princesa on Apr 5, 2019
Dear ValuedGuest, We’re sorry to hear of your less than satisfactory experience in our hotel. It is feedback like this that we learn from and use to improve. Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms & beddings are very clean.
Stayed 2 nights in Mar 2019
Response from Go Hotels Puerto Princesa on Mar 31, 2019
Dear Valued Guest, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you

8/10 Good

NARCISO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from go hotels puerto princesa on Feb 26, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at a Go Hotel
Just two nights here but found everything needed. Room was comfortable. Everything worked. Very near Robinson’s. Just a few minute walk. Very strict about food or alcohol in your room. For the price it was good value.
Stayed 2 nights in Feb 2019
Response from Go Hotels Puerto Princesa Team on Feb 23, 2019
Dear Valued Guest, Greetings from Go Hotels Puerto Princesa! We’re so happy your stay at our hotel went so smoothly. We’d love to continue providing great service to awesome guests like you. We wish you safe travels and look forward to seeing you again soon! Thank you

8/10 Good

sarah

Liked: Cleanliness
good location. Breakfast choice not good. friendly staff
Stayed 2 nights in Feb 2019
Response from Go Hotels Puerto princesa on Feb 17, 2019
Dear Ms. Sarah, Greetings from Go Hotels! Thank you for the great review! We’re so happy you loved your stay with us and We value our guests' feedback and we'd like to thank you for bringing this to our attention. We look forward to welcoming you again soon!

8/10 Good

Warren Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puerto Must stay place
Very Accessible place. The hotel room was clean and staff friendly.
Stayed 2 nights in Jan 2019
Response from GOH PPS on Feb 8, 2019
Hi Sir Warren Jeremy, Thank you for the great review! We’re so happy you loved your stay at Go Hotels Puerto Princesa and can’t wait to have you back at our hotel. We look forward to welcoming you again soon!

8/10 Good

Cely, Cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, very helpful staff, close to Robinson mall and main road. No lift though. Restaurant doesn’t have much to offer.
Stayed 4 nights in Jan 2019
Response from goh pps team on Feb 8, 2019
Hi Ms Cely, We’re so happy your stay at our hotel went smoothly. We shall continue to improve our restaurant to meet your expectations. We wish you safe travels and look forward to seeing you again soon!

6/10 Okay

Janos

Liked: Staff & service
Stayed 4 nights in Dec 2018
Response from goh pps team on Feb 8, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kevin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2018
Response from goh pps team on Feb 8, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018

8/10 Good

Brandon, Cypress, CA

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the better budget hotels you can find. Staff is friendly and they have 24/7 Security. There is no swimming pool but you are in Palawan, so go to the beach. Basic set up is a bed, tv and restroom. They do have hot water and the shower is rain fall style which you only find in high end hotels. The location is the best part, it is right next door to Robinson mall. All the eateries and shops are at your finger tips. Booking with Expedia was easy and the price is very reasonable...i will stay there again.
Stayed 3 nights in Oct 2018

10/10 Excellent

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Darkshark

Liked: Cleanliness, staff & service, room comfort
Aircon was not working properly...too warm after first day of use and shower head had a leak that caused much water on the floor. The bed was comfortable and the mall is right next to the hotel. Easy access to tricycles also. I would stay here again. Addressing any concerns with them, I am sure they could have moved me to another room. I just didn't want the hassle.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Ramon, San Diego ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

10/10 Excellent

Gianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Basic and does the job. Amenities are charged (hairdryer use, extra toiletries, etc). Door did not work after reporting to front desk, good thing the housekeeping lead was nearby.
Stayed 1 night in Jul 2018
Response from Go Hotels Puerto Princesa on Aug 14, 2018
Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It’s a nice facility but is getting a bit older. They could keep it up better.
Stayed 3 nights in Jul 2018
Response from Go Hotels Puerto Princesa on Aug 14, 2018
Thank you for staying with us. We appreciate your feedback!

8/10 Good

raphael, hallandale, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD PRICING, GOOD LOCATION, NICE STAFF.
Had a nice stay at the GoHotel. Only one minor thing....the TV remote control is not working the channels UP...only down. Remote control in Room 105 needs to be replaced.....otherwise I rate it a 5 star.
Stayed 16 nights in Jun 2018
Response from Go Hotels Puerto Princesa on Aug 14, 2018
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Jojo, Makati

Liked: Cleanliness, staff & service
Nice quiet hotel in the city
Very clean and spacious rooms and toilet. Toiletries need improvement but for its price and location, it is value for money specially for those who are just looking for a place to sleep and are out most of the day. Perfect for travelers and people who are always on the go.
Stayed 3 nights in Jun 2018
Response from Go Hotels Puerto Princesa on Aug 14, 2018
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Sam, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was nice and helpful
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location next to a mall/supermarket, friendly and helpful staff, clean and comfortable rooms, but DO NOT count on WiFi. We had to reconnect every 5 minutes. The hotel was great but if you need/want WiFi, this is not the place for you!!
Stayed 3 nights in May 2018