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Reviews of Aziza Paradise Hotel

3.5 out of 5
Aziza Paradise Hotel
BM Road, Brgy. San Manuel, Puerto Princesa, Mimaropa

Reviews

8.0

Very good

Rating 10 - Excellent. 97 out of 270 reviews" "
Rating 8 - Good. 96 out of 270 reviews" "
Rating 6 - Okay. 51 out of 270 reviews" "
Rating 4 - Poor. 14 out of 270 reviews" "
Rating 2 - Terrible. 12 out of 270 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Business traveller
Liked: Staff & service, amenities
Lovely pool side and lobby!! The breakfast variety was awesome.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daenielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything during our stay. The staff was very nice, we were treated with respect the whole time. The room was very clean and the food here was delicious! Would love to visit again in the future.
Stayed 3 nights in Apr 2024

8/10 Good

Lillibeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping, go around
Stayed 5 nights in Mar 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, big pool, lovely rooms and close to the airport
Stayed 1 night in Mar 2024
Response from Aziza Paradise Hotel on Mar 28, 2024
Dear Ms. Emma, Thank you for your wonderful feedback. Our staff are all happy that you enjoyed your stay with us.Best Regards,Aziza Paradise Hotel

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is beyond awesome. Even out AC quit working they had us in a new room in 30 minutes. 😊 I can’t say enough good things about the staff. Everyone was there to make your stay enjoyable and trouble free. There is no negatives in this stay. 😊
Stayed 2 nights in Mar 2024
Response from Aziza Paradise Hotel on Mar 13, 2024
Good Day, Warm Greetings from Aziza Paradise Hotel! Thank you for sharing your recent review we are glad that you enjoyed your stay with us and we will continue to maintain the standard of our product and services. We appreciate your kind words about our staff's friendliness and rest assured that we will share your positive feedback with our team. It’s our goal to provide each guest with a memorable and enjoyable stay. Hope to see you soon Thank you so much.

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
The place is nice roomy a d clean. Highly ecommended especially for families. Staff are courteous
Stayed 2 nights in Feb 2024
Response from Aziza Paradise Hotel on Mar 28, 2024
Dear Ms. Agnes,Thank you for your comment. We are glad that you had a great time here at Aziza Paradise Hotel. We will continue to ensure that you and other guests are satisfied at all times.Best regards

8/10 Good

Brian, White Rock

Liked: Cleanliness, staff & service, amenities
The problem with the hot water was annoying
Stayed 3 nights in Feb 2024
Response from Aziza Paradise Hotel on Mar 28, 2024
Dear Mr. Brian,Thank you for your comments. Rest assured that your comments have been discussed with our entire team and please be assured that we have taken the necessary steps to rectify them. We have contacted our suppliers to ensure that the status of our hot water is kept to the highest standards possible. Our renovations are ongoing and all these matters are part of the lists that we will address in the days to come. We look forward to serving you again in your future travels.Best regards

10/10 Excellent

Judith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and so accommodating! It is also a very kid friendly resort. The staff were so sweet to our kids. We definitely would recommend to all our friends and family and will be coming back! The breakfast buffet was delicious. The food we ordered for lunch and dinner was also really good! Overall the service was amazing!
Stayed 3 nights in Feb 2024
Response from Aziza Paradise Hotel on Mar 28, 2024
Dear Ms. Judith,We appreciate your feedback and are happy that you had a great time during your stay with us. We look forward to being of service again to you soon.Best regards

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and always professional. When you call for room service a waiter comes to your room to take your order.
Stayed 5 nights in Jan 2024
Response from Aziza Paradise Hotel on Mar 28, 2024
Dear Mr. Lance,Thank you for your feedback. We are glad that you experienced our "Unique Brand of Hospitality". Your comments will be shared with all our staff and will serve as a motivation for our team.Best regards

4/10 Poor

Loida

Travelled with family and small children
when we got into our rooms . It smelled of wood not the forest kind but the wood that hasnt been used in a while . Same with the towels . Understandable that some rooms are not used all the time but atleast check of the smell and also some of the areas in the room looked unkept ie - chair was dirty , dust on the windows. Our other room's toilet flush wasnt working but since we were only staying for 1 night my realtives just asked if we can have a taboo since we didnt want to get seperate rooms but never got 1. communication with check in receptionist and breakfast staff made not only the rest of the stay bad but the fact that they wanted me to resolve the matter while i was still eating breakfast made me very upset . The assitant manager that i spoke to explained why & i definitely understood the reasoning BUT the fact that it wasnt explained to me upon check in & also updated our beakfast voucher as 3 each room .. it did not make sense to me that i was told after the fact we were eating breakfast the next day that i had to pay another extra . I am unsure i have communicated this enough to the assitant manager since she was repeating the same thing that she said twice and i was repeating the same thing BUT when she turned to the one of the breakfast staff that was standing next to me and talked to her as if i wasnt standing in front of them .. that really put it over the top .if it wasnt for the laing pizza and some staff were great it was be a 1 star for me and my group.
Stayed 1 night in Jan 2024
Response from Aziza Paradise Hotel on Mar 28, 2024
Dear Ms. Loida, Thank you for your comments. We take our comments seriously and rest assured that we are addressing all your concerns. We have spoken to our laundry suppliers and we have been assured that they will do everything to ensure that the linen is kept smelling clean at all times. We do apologize for any inconvenience this may have caused you. Thank you also for your great feedback on our Laing Pizza we have shared this with all our staff and rest assured that we will try to provide an even better service to you and all of our guests.Best regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très beau complexe, chambre confortable, nourriture très bonne et le personnel est serviable et sympathique. Le seul point négatif c est que l hôtel est un peu loin des restaurants et bars. Il faut y aller en tuk-tuk
Stayed 3 nights in Jan 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Pros Really friendly and super helpful staff 10-15 minutes from the airport Quiet neighborhood 15-20 minute walk to Robinsons Mall Great variety of food at the breakfast buffet. Hot items change daily. Great pool Live entertainment Cons The hotel has seen better days. Some areas need refreshing. General fit and finish issues. Biggest pet peeve was functional stuff like our bathroom faucet spraying too vigorously that it would splash onto our clothing Not enough pool loungers Live entertainment past 9 pm (quiet time doesn’t start until 10 pm) Walls are paper thin – I could hear the baby next door crying as well as someone snoring. Needed to wear ear plugs.
Stayed 3 nights in Jan 2024

8/10 Good

Lawna

Definitely recommend it
The staff were amazing. Quite enjoyed the stay. The pool needs a little attention such as a rail you can’t use but still love the place and would recommend it!
Stayed 1 night in Dec 2023

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Craig

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing, friendly, passionate and genuinely caring. We Can tell every single person is proud to work and serve at Aziza. We have stayed multiple times back in 2018 and 2019, and in 2023 its great to see they really have put a lot of effort to keep the property fresh. It still wowed us. One of the best lobbies ive been to (covered open air lobby and it is stunning - welcoming even as a daily rest area - its quite expansive, inciting and relaxing) Rooms are maintained and still quality, great beds. Great daily housekeeping service. Never had to call for any issues except a blocked toilet soon after we arrived but was immediately resolved and never reoccurred. We rented a car and parking was never an issue inside the property. Prior to arrival, enquires via email were promptly answered (usually within 20mins) They do have airport shuttle service available.
Stayed 5 nights in Aug 2023

8/10 Good

Ludivina, Gaithersburg

Stayed 3 nights in Jul 2023

10/10 Excellent

Alvean

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and welcoming. Original Deluxe room was very dim and had a little odor plus a bit crammed. We upgraded to a pool side room which was brighter, smelled a lot better and more roomy for 3 people. Pool was nice and clean. Breakfast buffet was delicious.
Stayed 2 nights in Jun 2023
Response from Aziza Paradise Hotel on Jul 20, 2023
Dear Mr. Alvean,We are glad that you enjoyed your stay with us. We wish you all the best and hope to see you here again at your best kept secret in Palawan, Aziza Paradise Hotel.Thank you so much.

10/10 Excellent

Listerpaul

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Place is nice and clean
Stayed 1 night in Jun 2023
Response from Aziza Paradise Hotel on Jul 20, 2023
Dear Mr. Listerpaul,Thank you for your positive review. We are happy that you experienced our brand of hospitality.Thank you. All the best!

4/10 Poor

Stephanie, Livermore

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We booked this hotel literally at the very last minute as our previously arranged accommodations did not work out. Found this site on Expedia and booked from there. The accommodations were better then other places but there is still a lot of improvement that could be done. Overall staff was friendly, few spoke English and because of the langue barrier I think some became timid in offering assistance. Yet some staff went above and beyond for us. The tours offered through the hotel was nice, affordable and friendly. The rooms were disappointing not very clean. Housekeeping did not come to our room to clean until around 430 every day (we stayed 2 nights). We had to call the front desk 3 different times to have our toilet unclogged even when all we did was pee. The restaurant was open early and did offer a good variety of food for buffet. But once the food was gone no more was made. So if you didn’t get to the breakfast early you choices were limited. I really dislike giving bad reviews and struggles with writing this one, but want other to be aware of what to expect when staying here. Really hoping that hotel management will read these reviews and find ways to improve the hotel and the service offered.
Stayed 4 nights in Jun 2023
Response from Aziza Paradise Hotel on Jul 20, 2023
Dear Ms. Stephanie,Thank you for your recent stay. We value all our guests comments and rest assured that we will address your concerns as a team and we are confident that this matters shall be addressed immediately.Hope to be of service again sometime in the future.All the best!

8/10 Good

Pauline

Stayed 1 night in Jun 2023
Response from Aziza Paradise Hotel on Jul 20, 2023
Dear Ms. Pauline,Thank you for your positive review. We are happy that you experienced our brand of hospitality. Thank you. All the best!

10/10 Excellent

ROWENA F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service and overall the hotel is really nice. The staff are really helpful and nice.
Stayed 2 nights in May 2023
Response from Aziza Paradise Hotel on Jul 20, 2023
Dear Ms. Rowena,We are glad that you enjoyed your stay with us. We wish you all the best and hope to see you here again at your best kept secret in Palawan, Aziza Paradise Hotel.Thank you so much.All the best!

8/10 Good

Eduviges

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jose

Stayed 1 night in Apr 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. The restaurant has a lot of variety and great food. The pool is wonderful. It’s quiet and so easy to go on tours or into town on a trike . The rooms are currently being updated, but they are spotless and comfortable. I would stay here again. It was a great find.
Stayed 4 nights in Apr 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique about the Aziza was it’s staff. All the staff were so friendly. Ivan and Julietta were the best, they made my stay that much better. Thank you to all
Stayed 1 night in Apr 2023

8/10 Good

Consuelo

Travelled with family
Liked: Staff & service, room comfort
Upgrade
The room is big but lacking in amenities like wash towel and dresser. The shower has lots of mildew and lime deposits. The mirror needs an upgrade.
Stayed 3 nights in Nov 2022

10/10 Excellent

Michael Angelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably as good as it gets in the Philippines. The staff was extremely helpful which is rare in the Philippines. The food was great. Nice pool.Clean facilities. I would definitely go back.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 5 nights in Jan 2020
Response from Marc Montesa General Manager on Feb 5, 2020
Thank you for your recent review. We are glad that you had a memorable stay with us here at your best kept secret in Palawan, Aziza Paradise Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
This is in a great location in Puerto Princesa and the staff is amazing. They are very pleasant, helpful and quick to be of help
Stayed 3 nights in Jan 2020
Response from Marc Montesa - General Manager on Feb 6, 2020
Dear Anonymous, Thank you very much. We are glad that you enjoyed your stay with us and experienced our unique brand of hospitality. Hope to see you here again soon.

4/10 Poor

Verified traveller

Stayed 4 nights in Jan 2020
Response from Marc Montesa General Manager on Feb 5, 2020
Dear Anonymous, Thank you for your recent review. I am not sure why you gave us a low rating and without any comments or concerns so we will not be able to validate if you did actually stay with us since we ensure that all our guests have a memorable and wonderful stay here at your best kept secret in Palawan, the Aziza Paradise Hotel. We wish you all the best in 2020.

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020
Response from Marc Montesa - General Manager on Jan 22, 2020
Dear Anonymous, Thank you for your recent review. I am not sure why you gave us a low rating and without any comments or concerns so we will not be able to validate if you did actually stay with us since we ensure that all our guests have a memorable and wonderful stay here at your best kept secret in Palawan, the Aziza Paradise Hotel. We wish you all the best in 2020.

6/10 Okay

John, MPLS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High Priced if rated on a US standard. But, better than others.
Stayed 5 nights in Dec 2019
Response from Marc Montesa - General Manager on Jan 17, 2020
Hi john on, Thank you for your recent review. We are glad that you enjoyed your stay with us. Yes, Aziza Paradise Hotel is the biggest Hotel/Resort here in Palawan with 129 rooms and 4 villas with 2 rooms each, own private pool, Living room and an area where groupds can grill or hangout. Spacious poolside and Lobby and a garden like feel with all the greens and trees around. Very private and safe. We hope to see you again in your future visit here at your best kept secret in Palawan

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
The hotel restaurant food and service was terrible. I could barely get into my room because the door handle was faulty and it was the same for a friend's room. The beer they were selling at the hotel had rusted caps and was visible on the bottle tops when delivered to me. Very limited seating located around the pool.
Stayed 4 nights in Jan 2020
Response from Marc Montesa on Jan 10, 2020
Thank you for your recent review. We value your comments as this will assist us in improving our product and services. Too bad that you did not indicate your date of stay and which rooms you stayed in so we can validate your concern about the door handles and rectify the problem. Rest assured that we shall address your other concerns and ensure that this areas of concern are addressed immediately.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, breakfast buffet was excellent, good location, staff great
Stayed 3 nights in Dec 2019
Response from Marc Montesa - GM on Dec 30, 2019
Dear guest, Thank you for your recent review of Aziza Paradise Hotel. We are pleased that you had a great time and hoping to share with our Brand of Hospitality again sometime in the future.

8/10 Good

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
great place liked it
Stayed 1 night in Oct 2019
Response from Marc Montesa - Genral Manager on Dec 4, 2019
Dear Lawrence, Thank you for your recent review here. We are happy to have share with you our brand of hospitality. We hop-e to see you again here at your "best kept secret in Palawan", Aziza Paradise Hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Overall property is nice. Bathroom was a bit dirty. Staff are friendly and always willing to help.
Stayed 2 nights in Oct 2019
Response from Marc Montesa - General Manager on Dec 4, 2019
Dear guest, Thank you for your recent review. We value your concerns and rest assured that we will exert every effort to improve all our products and services. Hope to be able to provide you our brand of hospitality again in the near future.

6/10 Okay

PMJ345, Cayman Islands

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property and room is very basic. They only provide towels but no hand towels and they do not smell fresh. The hotel could do with some refurbishing and upgrades. The best part was the staff and food which are both excellent. Unfortunately we experienced some power outages during our stay, however electricity was quickly restored.
Stayed 3 nights in Sep 2019
Response from JL on Sep 20, 2019
We appreciate you for candid feedback, your comment about the towels has been relayed to the department concerned. Thank for commending our staffs and the food. The power outage is typical here in Palawan, standby gensets are always ready to take action.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the place is ok, although i hope they have a
Stayed 1 night in Aug 2019
Response from JL on Aug 26, 2019
Thank you for rating us.

6/10 Okay

Verified traveller

Travelled with family
slow internet and unpolished room door and sprinklers
Stayed 2 nights in Aug 2019
Response from JL on Aug 21, 2019
Thank you leaving a comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious staff, efficient operations, I felt valued
Stayed 1 night in Jul 2019
Response from JL on Jul 31, 2019
Thank you for leaving a very nice feedback. We hope to see you again on your next visit

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from JL on Jul 31, 2019
Thank you for rating us here.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, excellent service, excellent food. Facilities were comfortable but middle of the road. I should not have to pay 10.00 USD to turn on pool jets. Staff was top notch.
Stayed 2 nights in Jul 2019
Response from JL on Jul 31, 2019
Your feedback is very much appreciated. The staffs are glad to be mentioned on your review as well. The pool jets though comes with a very minimum fee to serve you better. Please see us again on your next visit.

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
Stayed 1 night in Jul 2019
Response from JL on Jul 18, 2019
Thank you for sharing your review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here; quiet, clean and had a great breakfast in the mornings. The pool is beautiful and the rooms are nice and spacious. Only complaint would be that the towels were rough but other than that there's not a better place to stay for the pricepoint.
Stayed 3 nights in Jun 2019
Response from JL on Jul 4, 2019
Thank you for leaving a very nice review. We are delighted to read that you enjoyed your stay. We'll look into the concern about the towels. Please visit us again soon.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay. The room was clean and classy. Lobby is beautiful. We had a family room with pool view and it was perfect for hanging out on our patio while still keeping an eye out on the kids at the pool. Staff was friendly and accommodating. Breakfast buffet was the best i had out of the other hotels I've stayed at in the area. Would definitely book here again.
Stayed 1 night in May 2019
Response from JL on Jun 25, 2019
Thank you for your shared feedback. We hope to see you again on your next visit in Puerto Princesa City Palawan.

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019
Response from JL. on Jun 19, 2019
Thank you for rating us. Your further details pertaining would really help us improve our services in general.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from JL on Jun 8, 2019
Thank you for taking time rate us, we hope to see you again soon.

8/10 Good

Silvia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in May 2019
Response from JL on Jun 8, 2019
Your rating is very much appreciated. See us again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were 4 adults who stayed in a family suite (2 double beds). The beds were comfy but the room is small -I dont not recommend bringing large suitcases - and the bathroom could do with an uplift. Staff were helpful and courteous. The pool is clean and quite large - good for people who want to do laps! Breakfast buffet options were limited but food was tasty. Overall a good experience.
Stayed 3 nights in May 2019
Response from JL on Jun 8, 2019
Hi! We are pleased to read your feedback posted here. We'll take note on the constructive side which can help us improve more. Thank you