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Reviews of Lifestyle Crown Residence Suites - All Inclusive

3.5 out of 5
Lifestyle Crown Residence Suites - All Inclusive
Playa Cofresi #1, Puerto Plata, Puerto Plata

Reviews

7.6

Good

Rating 10 - Excellent. 319 out of 845 reviews" "
Rating 8 - Good. 236 out of 845 reviews" "
Rating 6 - Okay. 123 out of 845 reviews" "
Rating 4 - Poor. 65 out of 845 reviews" "
Rating 2 - Terrible. 102 out of 845 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

DeShawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Roy

first time in DR and staying here makes me want to go back ASAP!
Stayed 3 nights in Apr 2024
Response from Ecommerce on Apr 16, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Angel, New York

Stayed 2 nights in Apr 2024
Response from Ecommerce on Apr 6, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ecommerce on Apr 6, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Jannerys

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worse resort experience ever. Don’t go there do not recommend it. They treat people without the VIP really bad. Can’t even get an expresso there. Spend a little more money and go to a better normal place.
Stayed 5 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having access to numerous locations within the property for food, drinks, annd restrooms was great. The friendliness of the staff, I will always remember. One thing that i believe can be improved in the temperature of the meals at the buffets during breakfast, lunch, and dinner. I found the food to be borderline cold by the time i sat down. Other than that the resort was great.
Stayed 4 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Okay

Rassielle A

Travelled with family and small children
Liked: Staff & service
Extremely big, you have to shuttle everywhere, the shuttle system is really good very consistent. Food was amazing a lot of variety. Staff is really nice place is clean well kept the shows were amazing! The place is very kid friendly there’s always activities going on.
Stayed 3 nights in Mar 2024
Response from Ecommerce on Mar 22, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

jannibel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ecommerce on Mar 28, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Isary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ecommerce on Mar 19, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Delaney Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I (2 college age girls) stayed here for 6 days/5 nights and had so much fun!! Place was very clean, staff were super friendly. The pools were super nice and had lots activities. The resort is huge so we walked a lot but they do have shuttles, although the walks weren’t more than 15ish minutes. We only ate at the buffets and they were great!! Pool bars were fun! Definitely not a party hot spot, so if you’re looking for that I wouldn’t recommend, but if you’re looking for a relaxing vacation I’d definitely recommend. There weren’t places to sit on the actual beach and a lot of the beach huts were for vacation members or VIP, but we still went down to the beach simply to swim. Great place, would definitely recommend!!
Stayed 5 nights in Mar 2024
Response from Ecommerce on Mar 11, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy. Good beach. Good variet of fiid
Stayed 6 nights in Feb 2024
Response from Ecommerce on Mar 7, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Evelyn, Bronx

Stayed 4 nights in Feb 2024
Response from Ecommerce on Mar 5, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Domingo

Travelled with family
Cleanliness and profesionalism.
Stayed 1 night in Feb 2024
Response from Ecommerce on Mar 5, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Tadeusz

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Ecommerce on Mar 5, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Overall, had a nice time. Staff were excellent.
Stayed 2 nights in Feb 2024
Response from Ecommerce on Feb 26, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

MARIA

Liked: Property conditions & facilities
Disliked: Amenities
Clean
Stayed 3 nights in Feb 2024
Response from Ecommerce on Feb 26, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Jose

Travelled with family
Liked: Staff & service, amenities
Place is to old
Stayed 2 nights in Dec 2023
Response from Ecommerce on Feb 5, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Julia Ann

Travelled with family
Liked: Cleanliness, staff & service
Resort was very large & required a shuttle bus to get around. Extreme amount of steps. No place to sit ON beach, just bed huts to lay on. Even though they say there are a lot of restaurants, pools & beaches you’re only allowed at a few of them. The absolute worst part is high pressure sales to buy a membership-ended up being downright rude to make them leave us alone! Staff are absolutely wonderful! Friendly and very helpful. Food is delicious and plentiful.
Stayed 9 nights in Jan 2024
Response from Ecommerce on Jan 20, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

chad

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food is amazing for an all inclusive. The resort is very large and you have to walk or take the shuttle bus around. The beach is ok. The beds by the sea are nice. If you want to eat anything other than buffets make your reservation when you arrive. The staff is great other than the ones trying to sell you time shares or houses. Also if you're not buying one you can't use all of the resort. The rooms were decent but they are remodeling them and should be better soon. All in all decent but not great.
Stayed 4 nights in Jan 2024
Response from Ecommerce on Jan 17, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Jose

Stayed 2 nights in Jan 2024
Response from Ecommerce on Jan 17, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
After reading some reviews I had low expectations of the resort. The experience I had was quite the opposite. Food was great. Staff was great. Our room was comfortable and clean. Only downside for me was navigating the overall resort. It is a huge compound with a decent shuttle bus which did help. I would have preferred to walk had there been better directions throughout the compound.
Stayed 3 nights in Jan 2024
Response from Ecommerce on Jan 16, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

LORISMEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jan 2024
Response from Ecommerce on Jan 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Betzaida

Stayed 2 nights in Jan 2024
Response from Ecommerce on Jan 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ecommerce on Jan 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

laura

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel staff and services overall are very deficient. The hotel had changed our reservation and gave us accomodation in another area of the resort that was way more noisy and common, compared to what we paid for that was more of a private and quiet experience. The experience was not good enough and the hotel staff did not know how to properly resolve the situation. I used to love this resort but after the last stay, I would NOT reccpommended to anybody.
Stayed 2 nights in Dec 2023
Response from Ecommerce on Jan 13, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ecommerce on Jan 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ecommerce on Jan 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

ANTHONY, Jamaica

Disliked: Cleanliness, staff & service, property conditions & facilities
Just wasnt good this time
Stayed 2 nights in Dec 2023
Response from Ecommerce on Jan 13, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ecommerce on Feb 15, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

8/10 Good

louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ecommerce on Feb 8, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Man sze

Response from Ecommerce on Feb 5, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

6/10 Okay

Becky

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
Response from Ecommerce on Feb 5, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Ling wai

Travelled with family
Response from Ecommerce on Feb 5, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

XinMei

Travelled with partner
Response from Ecommerce on Feb 5, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Man sze

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ecommerce on Feb 5, 2024
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Moises

Stayed 2 nights in Nov 2023
Response from Ecommerce on Jan 13, 2024
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is showing its age front office staff is less then helpful. We would not comeback we had two bookings the front desk would not let us check into our room unless we gave up the nicer room that was paid for and then would not refund
Stayed 1 night in Nov 2023
Response from Ecommerce on Dec 1, 2023
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Yadaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Ecommerce on Dec 1, 2023
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

2/10 Terrible

Apolinar

Travelled with family, Business traveller
The room has bedbugs in the mattresses
Stayed 2 nights in Nov 2023
Response from Ecommerce on Nov 21, 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

2/10 Terrible

ruslan, moscow

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was given a tool on a building A when a full scale renovation in progress, next day changed to another one. Food has downgraded if compared with 3-5 years ago, low-cost drinks in bars.
Stayed 3 nights in Nov 2023
Response from Ecommerce on Nov 10, 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Johnny

Stayed 2 nights in Nov 2023
Response from Ecommerce on Dec 1, 2023
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

10/10 Excellent

Yselsa

Liked: Property conditions & facilities
Everything is good
Stayed 2 nights in Oct 2023
Response from Ecommerce on Nov 3, 2023
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ecommerce on Nov 3, 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

6/10 Okay

Man sze, Brooklyn

Travelled with family
Liked: Cleanliness
Don’t Paid for Internet and Mexican restaurants have a lot lice
Stayed 7 nights in Oct 2023
Response from Ecommerce on Oct 30, 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

10/10 Excellent

Rus

Stayed 2 nights in Oct 2023
Response from Ecommerce on Nov 14, 2023
Dear guest, Thank you for your positive review! The nice notes like the one you kindly posted are very appreciated by us. We are grateful for you taking some time to express your impressions during your stay, your comments encourage us to continue improving our services.Thank you for staying with us and we look forward to be able to welcome you back.Warmest Regards

4/10 Poor

Adairis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff waa great. However my brother in law got food poison with something he ate at dinner. We called the operator and we were transferred to a doctor. On the phone she told us the visit was going to costs us $250 but then she ended up charging almost $500. We also had to pay for the ambulance and the cost of the clinic were he had to stay for the rest of the night and the entire morning.
Stayed 1 night in Oct 2023
Response from Ecommerce on Oct 21, 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Torin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is "HUGE" it would take 10 days to visit all the places to swim and dine. Great quality for the Expedia bundle package coming out of Atlanta. Would highly recommend to friends and family.
Stayed 3 nights in Oct 2023
Response from Ecommerce on Oct 19, 2023
Dear guest, Thank you for your kind review about Lifestyle Holidays Hotels and Resorts, its facilities and services. We are very glad to read that everything corresponded to your expectations and that we were even able to exceed them when it comes to customer orientation and service, which is in fact the greatest compliment a Resort can get. Thank you so much for your enthusiastic and motivating comments and we assure you that we will try our utmost to make your next visit as enjoyable as the first one. Warm Regards,

2/10 Terrible

Karen

Stayed 2 nights in Oct 2023
Response from Ecommerce on Oct 17, 2023
Estimado huésped,Gracias por compartir sus comentarios con nosotros y tomarse el tiempo de hacernos llegar sus observaciones. Le aseguramos que las opiniones de nuestros clientes son tomadas en alta estima y estaremos revisando con los Departamentos involucrados para ver cómo es posible mejorar nuestra operación.Esperamos tener la oportunidad de recibirle nuevamente y cambiar su percepción.Respetuosamente,

6/10 Okay

Sonia J

Travelled with family
There was no one to guide you where to go!
Stayed 4 nights in Oct 2023
Response from Ecommerce on Oct 9, 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine for adults, but no activities for kids.
Stayed 3 nights in Sep 2023
Response from Ecommerce on Oct 9, 2023
Dear guest, We appreciate your feedback, as this is the best way to address and find solutions to discrepancies. We would like to apologize for any inconvenience you may have experienced, we will be checking with the Departments involved to see how we can improve our operation. We sincerely regret that on this occasion we have not been able to fully meet your expectations. With best regards,