Dear Suzanne,Thank you for sharing this comment, we hope to see you again soon.Kind regards,Online Reputation ManagerIberostar Costa Dorada

Dear Zack,We sincerely appreciate your feedback and regret that your experience at our resort did not meet your expectations, especially after having enjoyed other Iberostar properties in the Caribbean and Latin America.We understand your disappointment regarding the beach and indoor facilities, and we want to assure you that we value your observations as an opportunity for improvement. Your feedback is crucial to us as we strive to consistently deliver exceptional experiences to our guests.However, we hope that despite this experience, you will continue to be a fan of Iberostar and give us the opportunity to welcome you again at one of our properties to demonstrate our commitment to your satisfaction.Thank you for your loyalty and for taking the time to share your comments with us. We look forward to welcoming you back in the future and providing an experience that exceeds all your expectations.Sincerely,Online Reputation ManagerIberostar Costa Dorada

Dear Guest,Thank you for taking the time to share your valuable feedback with us. We greatly appreciate your insights regarding our grounds and rooms. Your suggestions regarding room updates, improved lighting, and additional electrical outlets have been duly noted. We will ensure that your feedback reaches the management team for consideration as we continuously strive to enhance our services and facilities.Warm regards,Online Reputation ManagerIberostar Costa Dorada

Dear guest,Thank you very much for these kind words after your recent stay at our wonderful Iberostar Hotel and the review that you have shared. Please come back and see us again soon. Regards,Online Reputation Manager Iberostar Costa Dorada

Dear Viviane,Although we sincerely regret reading that our property was not to your liking, we are grateful that you have taken the time to send us your review. Please rest assured that we have taken your concerns seriously, and we hope that you will allow us another opportunity at one of our hotels in the future. Warm regards, Online Reputation Manager Iberostar Costa Dorada

Dear Ronita, Although, we sincerely regret reading that your holiday at our hotel was not to your liking, especially because there is not enough information for us to improve, we appreciate you for sharing this review.We apologize for the disturbances that have dismissed your experience with us, and we hope that you will allow us another opportunity to serve you better. Best regards, Online Reputation Manager Iberostar Costa Dorada

Dear Carlos, Thank you for choosing our establishment and for sharing this feedback.We hope to welcome you again on your next vacation.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Guest,Thank you very much for your review and rating.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Kimberly,Thank you for sharing your experience.We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at our hotel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Mateo,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Patricia,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear David,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations, particularly regarding the room allocation and the view from your room. We apologize if there was any misunderstanding regarding the room type and view during the reservation process.Please be advised that while we make every effort to accommodate specific requests such as bed preferences, views, and floor levels, these requests are subject to availability on the day of arrival. We understand the importance of such preferences to our guests and apologize for any inconvenience caused.We appreciate your positive feedback about the Japanese restaurant and are pleased to hear that you enjoyed your dining experience there. However, we acknowledge your disappointment with the overall stay and apologize for any shortcomings you encountered.We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Warm regards,Online Reputation ManagerIberostar Costa Dorada

Dear Latoya,First of all, we want to thank you for choosing to stay with us on your recent holiday and also for the time you have taken to write and share your experience. We have always taken every aspect of our profession into consideration to create the best environment possible for our guests. Therefore, we appreciate both your praise and your helpful ideas with gratitude.Most importantly we thank you for letting us know that you were comfortable in our hospitality and we hope to see you again soon.Best Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Janet,Thank you for your kind comments on our staff, facilities, buffet and pools. It will be a pleasure for us to welcome you once again in the near future.Warmly,Online Reputation Manager Iberostar Costa Dorada

Dear Diego,We are very happy to read that our hotel has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Troy,Thank you very much for these kind words after your recent stay at our wonderful Iberostar Hotel and the review that you have shared. Please come back and see us again soon.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Tony,It has been an absolute pleasure to read this great review of your recent stay at our hotel and we really appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfill all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.It is nice to know that you felt so comfortable with us and have chosen to share that fact with others and we hope to see you again soon.Best Regards,Online Reputation ManagerIberostar Costa Dorada

Dear David,Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed your stay at our establishment and we hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear Emma,Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed your stay at our establishment and we hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear Diane,First of all, we want you to know that the way you have described your stay with us is really helpful and we thank you for providing your rating. Although the majority of your comments show that in most areas we are performing well with our efforts and quality service, we have taken your feedback regarding the areas you raise seriously as we know that we can only improve by listening to our guests.Again, we want to thank you very much for sharing this review of our hotel and we would be happy to welcome you back to one of our hotels in the future.Best Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Dion,Dear guest, thank you for sharing your assessment regarding your holiday at our establishment. First and foremost, we truly regret reading your dissatisfaction concerning your room as we would like our guests to have a relaxing stay and that's why, once informed, our attentive staff do their utmost to provide a solution. Therefore, we encourage every guest to approach our staff with any concern they may have.Regardless, we take advantage of improvement opportunities that your comment offers us by sharing your words with our teams.Once again, thank you for sharing your experience. We hope you had a pleasant journey home.Kind regards, Online Reputation ManagerIberostar Costa Dorada

Dear Olga,We would like first of all to thank you for your excellent review of Iberostar. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon.Best Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Sara,Thank you for sharing your experience.We regret that you were not completely satisfied with the room that we accommodated you in during your stay with us, and that the bathroom had issues.  At our hotel we try to ensure that our guests have a wonderful stay in comfortable, spacious, and spotless rooms, as we know that it is paramount to a pleasant holiday. We are very sorry that we did not fulfill your expectations on this visit. We will share your words with the corresponding department in order to take improvement action, and we, once again, want to thank you for sharing these useful words.Your satisfaction is important to us, and we would be grateful for the opportunity to regain your trust on your next vacations.Best regards,Online Reputation ManagerIberostar Costa Dorada

Dear Lisbeth,It is always a pleasure to receive positive feedback like yours from our valued guests. We hope to see you again in the not too distant future.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear guest,We would like to express our appreciation on behalf of the whole team for sharing such a positive review of your stay with us.The fact that you enjoyed your holiday is for us the best confirmation that we are working in the right direction. Kind regards, Online Reputation Manager Iberostar Costa Dorada

Dear Victoria,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Zoe,It has been an absolute pleasure to read this great review of your recent stay at our hotel and we really appreciate that you took the time to write and share it with us.We would like to consider all aspects to create an environment for our guests that fulfill all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.It is nice to know that you felt so comfortable with us and have chosen to share that fact with others and we hope to see you again soon.Best Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Lynn,We would like to thank you for choosing us for your holiday and we are very honored to know that we have lived up to your expectations. We will be delighted to have the pleasure of your company again in the not too distant future.Regards,Online Reputation ManagerIberostar Costa Dorada

Dear Tomasz,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Costa Dorada