[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ojo de Agua On beach with outdoor pool, near Puerto Morelos Town Square ![Aerial view](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/af3f7a54.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/4e619b37.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/bb611d78.jpg?impolicy=resizecrop&rw=297&ra=fit) ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/710cca98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/55241d01.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Ojo de Agua sits oceanside with tranquil gardens and an outdoor pool. Guests can connect to WiFi from their rooms or visit nearby Puerto Morelos Town Square. Practical amenities include dry cleaning services, a helpful 24-hour front desk, and an area shuttle. 5.6 ## Popular amenities - Pool - Housekeeping - Laundry - 24/7 front desk - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=15997541&PinnedHotelID=15997541&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=15997541&PinnedHotelID=15997541&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=15997541&PinnedHotelID=15997541&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=15997541&PinnedHotelID=15997541&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=15997541&PinnedHotelID=15997541&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=15997541&PinnedHotelID=15997541&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=15997541&PinnedHotelID=15997541&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=15997541&PinnedHotelID=15997541&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/7e8310f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Partial Ocean View ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Blackout drapes/curtains Private bathroom Free bottled water - 129 sq ft - Partial ocean view - Sleeps 2 - 2 Double Beds OR 1 Queen Bed ![Deluxe Room, Oceanfront](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/898ecc59.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Oceanfront ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Blackout drapes/curtains Private bathroom Free bottled water - 129 sq ft - Sleeps 4 - 2 Double Beds OR 1 Queen Bed ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/a7d057d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Garden View ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Blackout drapes/curtains Private bathroom Free bottled water - 215 sq ft - Sleeps 4 - 2 Double Beds OR 1 Queen Bed ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/c2ffee55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Partial Ocean View ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Blackout drapes/curtains Private bathroom Free bottled water - 215 sq ft - Sleeps 4 - 2 Double Beds OR 1 Queen Bed ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/45ed9872.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Garden View ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Blackout drapes/curtains Sofa bed - 280 sq ft - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed ![In-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/ec672cca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Partial Ocean View ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Blackout drapes/curtains Separate bedroom - 280 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed ![Standard Room, Garden View (Non Refundable)](https://images.trvl-media.com/lodging/16000000/16000000/15997600/15997541/678c0308.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, Garden View (Non Refundable) ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Flat-screen TV Blackout drapes/curtains Private bathroom Free bottled water - 129 sq ft - Sleeps 2 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![Nightclub](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2950000/2941600/2941578/c91ac488_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Riviera Cancun Resort & Spa - All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 1,362 reviews CA $372 CA $372 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=c234d4a5-b0c6-41df-a937-699583c80abc&top_cur=CAD) Ad ![Minibar, in-room safe, desk, laptop workspace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/61000000/60050000/60043200/60043197/6fe99fce_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Riviera Cancún All Preferred - Adults Only - All inclusive Puerto Morelos - 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All Inclusive Puerto Morelos - Pool - Hot tub - Breakfast included - All-inclusive 7.8 Good 1,317 reviews CA $351 CA $351 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Puerto-Morelos-Hotels-Hyatt-Ziva-Riviera-Maya-All-Inclusive.h66929913.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=c234d4a5-b0c6-41df-a937-699583c80abc&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Ojo-De-Agua.h15997541.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Ojo-De-Agua.h15997541.Hotel-Information) ## About the area Located in Puerto Morelos, Ojo de Agua is in the city center and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. [Visit our Puerto Morelos travel guide](https://www.expedia.ca/Puerto-Morelos.dx180137) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.84836%2C-86.87598&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mzUg1YHb9DoPnezUEkqAlcjQ_0Y=) Avenida Javier Rojo Gomez SM2, Lt16, Puerto Morelos, QROO, 77580 ### What's nearby - Ojo de Agua Beach - 2 min walk - 0.2 km - Puerto Morelos Town Square - 2 min walk - 0.2 km - Puerto Morelos Artists’ Cooperative - 2 min walk - 0.2 km - Puerto Morelos Beach - 5 min drive - 3.6 km - Crococun Zoo - 8 min drive - 6.4 km ### Getting around - Cancun Intl. Airport (CUN) - 25 min drive ### Restaurants - ‪La Sirena Restaurant, Lounge and Sports Bar - ‬1 min walk - ‪Punta Corcho - ‬2 min walk - ‪Merkadito Del Mar - ‬2 min walk - ‪CRAZY FISH TACOS PUERTO MORELOS - ‬2 min walk - ‪Peninsula - ‬1 min walk ## About this property ### Ojo de Agua Hotel near Puerto Morelos Town Square At Ojo de Agua, you can look forward to a garden, dry cleaning/laundry services, and a restaurant. Guests can connect to free in-room WiFi. You'll also find perks like: - An outdoor pool - Free self parking - An area shuttle, a 24-hour front desk, and tour/ticket assistance - Luggage storage, wedding services, and smoke-free premises Room features All guestrooms are individually furnished, and offer comforts such as air conditioning, as well as perks like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - Flat-screen TVs with cable channels ## Similar properties ![On the beach, snorkeling](https://images.trvl-media.com/lodging/38000000/37850000/37843900/37843879/438ece32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel & Beach Club Ojo de Agua Puerto Morelos - Pool - Kids pool - Free WiFi - Restaurant 7.4 Good 651 reviews CA $91 CA $115 total includes taxes & fees Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=37843879&PinnedHotelID=37843879&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach](https://images.trvl-media.com/lodging/19000000/18610000/18604400/18604381/5d3ce3b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ojo de Agua Puerto Morelos - Pool - Free WiFi - Restaurant - Air conditioning 7.6 Good 1,002 reviews CA $81 CA $103 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=18604381&PinnedHotelID=18604381&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/121000000/120270000/120264300/120264202/96ea5832.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MoonLight Condos Puerto Morelos Puerto Morelos - Ocean view - Pool - Kitchen - Free WiFi CA $209 CA $258 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=120264202&PinnedHotelID=120264202&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach/ocean view](https://images.trvl-media.com/lodging/7000000/6310000/6302700/6302626/79d2ab1a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Arrecifes Suites Puerto Morelos - Pool - Parking included - Free WiFi - Air conditioning 8.2 Very good 525 reviews CA $74 CA $94 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=6302626&PinnedHotelID=6302626&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/42000000/41530000/41526800/41526736/3c4f4042.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Velero Puerto Morelos Puerto Morelos - Pool - Kitchen - Parking included - Free WiFi 8.2 Very good 38 reviews CA $63 CA $81 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=41526736&PinnedHotelID=41526736&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/18000000/17120000/17119000/17118967/977bb509.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Morelos Beach Front Hotel Puerto Morelos - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 800 reviews CA $102 CA $128 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=17118967&PinnedHotelID=17118967&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Area shuttle (surcharge) - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - A restaurant ### Things to do - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Outdoors - Garden - On the beach - On the boardwalk/promenade - On the waterfront ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 2 buildings - 2 floors - Beaux Arts architecture - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Free bottled water ### More - Air conditioning (climate-controlled) - Connecting rooms available - Individual decor - Individual furnishings - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 11:30 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Cielo Hotel Beach Club Puerto Morelos Cielo Beach Club Puerto Morelos Cielo Beach Hotel Cielo Beach Puerto Morelos” Cielo Beach Hotel Cielo Beach Puerto Morelos Cielo Beach Hotel Cielo Beach Hotel Puerto Morelos Puerto Morelos Puerto Morelos Cielo Beach Hotel Puerto Morelos Hotel Hotel Cielo Beach Hotel Puerto Morelos Cielo Beach Hotel Puerto Morelos Puerto Morelos Cielo Hotel Beach Club Cielo Beach Hotel Puerto Morelos” Ojo de Agua Hotel Ojo de Agua Puerto Morelos Ojo de Agua Hotel Puerto Morelos Cielo Beach Hotel Puerto Morelos ## Frequently asked questions ### Does Ojo de Agua have a pool? > Yes, this property has an outdoor pool. ### Is Ojo de Agua pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Ojo de Agua? > Self parking is free at this property; nearby parking is also free. ### What time is check-in at Ojo de Agua? > Check-in start time: 3 PM; Check-in end time: 11:30 PM. ### What time is check-out at Ojo de Agua? > Check-out is at noon. ### Where is Ojo de Agua located? > Located in Puerto Morelos, this beachfront hotel is in the city center, just steps from Puerto Morelos Town Square, Ojo de Agua Beach, and Arrecife de Puerto Morelos National Park. Puerto Morelos Artists’ Cooperative and Faro Inclinado are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Ojo de Agua Reviews 5.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 2 8 - Good 8 6 - Okay 5 4 - Poor 1 2 - Terrible 8 ### 6.4/10 Cleanliness ### 6.0/10 Staff & service ### 5.6/10 Property conditions & facilities ### 8/10 Good #### Sunshine, München Aug 25, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Schöne Zimmer und Lage, abends extrem laut Die Lage und Zimmer sind sehr gut aber der Name Cielo BH taucht absolut nirgends auf, man checkt ein im Hotel Ojo de Agua und das scheint dasselbe zu sein...sehr verwirrend. Zimmer wirken wie neu und sind schön mit kostenfreiem Wlan, Aircon, Safe, Kühlschrank und grossem Bad mit schöner Dusche. Ein kleiner unspektakulärer Pool ist vorhanden und am Strand stehen schöne Liegen zur Verfügung für die Gäste, die Nicht-Gäste aber leider auch mieten können.. Man kann auch gut schnorcheln am Strand. Direkt vorne neben dem Pool angrenzend an den Strand ist Dons Bar und Restaurant mit gutem Essen aber: wir waren an einem Sanstag im Hotel und es war so ein Höllenlärm ausgehend von der Bar mit Musik und Animateurtyp mit Mikrophone, dass an Schlaf nicht zu denken war...es war so laut im Zimmer als wenn nan in einer Disco steht. Das war neben der komischen Namensgeschichte der einzige Negativpunkt aber der war gravierend. Ich weiss nicht ob es wochentags auch so ist, möglicherweise ist es da ruhiger. Und das Hotel scheint eigentlich nur Ojo de Agua zu heissen. Was wir sehr dubios fanden nachdem wir das Cielo gebucht hatten was jnter diesem Namen vor Ort nicht zu existieren scheint offiziell. ##### Sunshine Stayed 1 night in Aug 2017 ### 2/10 Terrible #### Metlex, Europe Jul 9, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel exists no more!!! We arrived in the night at Puerto Morelos. We were very tired and discovered that this hotel didn't exist anymore! ##### Metlex Stayed 4 nights in Jun 2017 ### 8/10 Good #### Verified traveller Apr 20, 2017 Liked: Cleanliness, staff & service #### Hotel economico cerca de la playa Habitaciones limpios faltan solo lugares para poner las cosas especialmente en el baño ##### Verified traveller ### 4/10 Poor #### Catharine, Florida Apr 13, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sold not told This was the hotel I reserved but when I arrived found that it had been sold and changed its name. The previous owner had kept all the reservations and without any question or notice moved our reservation to a completely different hotel. So, I never actually stayed at this hotel but due to my experience would not reserve here again. ##### Catharine ### 10/10 Excellent #### SB, NYC Apr 4, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great for on a low budget. right on the beach! The rooms are simple, but we had an ocean view and the beach is fantastic. If you are used to 5 stars this is not for you, I would go back. ##### SB ### 2/10 Terrible #### Verified traveller Mar 12, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Avoid booking this The hotel is under new management. It does not recognize the booking in this website. Take it at your own risk. ##### Verified traveller ### 8/10 Good #### Jeff, St. Louis, MO Feb 24, 2017 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Right on the beach.....great location. I took a chance with this hotel since I read all the reviews. I have to say the reviews are not up to date. Our room was finished and very clean. Beds were comfortable, AC, and TV worked great.....spotty wifi. The hotel is right on the beach and very close to everything. The bad.....The doors and windows are not sound-proof. You can hear every sound from people walking, talking, swimming, etc. Also no hot water for 3 days even after I complained. During check-in the staff member tried to down grade my room to a standard even though I pre-paid for a suite. They fixed that after I went back down and complained after looking at the room. I would stay here again just because it's close to everything and large clean rooms. ##### Jeff ### 8/10 Good #### Verified traveller Feb 17, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Neu erstelltes Hotel. Noch nicht alle Zimmer sind komplett eingerichtet. ##### Verified traveller ### 6/10 Okay #### Verified traveller Feb 14, 2017 Liked: Cleanliness, staff & service #### Right on the beach If you want a place right on the beach, this is for you. Price is high for what is on offer though. Very basic rooms, no fridge, do have Netflix. But...my room smelled strongly like a sewer, till trying to get the smell out of my clothes a few days later! Staff were very helpful and kind. ##### Verified traveller ### 2/10 Terrible #### Verified traveller Feb 11, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dirty and unacceptable This hotel does not resemble the website. It is under new management and is not complete. ##### Verified traveller ### 10/10 Excellent #### Verified traveller Feb 4, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great holel on the beach!!! 🐚🐠🐬 The beds were so comfortable and the hotel itself is newly renovated. It is a short walk to the beautiful little town of Puerto Morelos. We'll be back. 👍 ##### Verified traveller ### 2/10 Terrible #### Doug Feb 1, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Complete scam!! This is a bait and switch. I am familiar with Puerto Morelos and was looking forward to Carlo Beach Hotel. The hotel in the photos! When we arrived they told us that we were booked into Ojo De Agua that is now Cielo Beach and they have a new name. When I called Hotels.cpm they said "what do you want us to do?" They did nothing!! Ojo De Agua is under construction!! Room with a bed!! No towel bars, no chairs, just white paint and a pile of towels!! No bell man to take bags up three floors!! When we went back to the old Carlo Beach they said the old owners are doing this to divert customers to their new property!! Total scam!! Once again Hotels.com did nothing except talk to the hotel and said nothing they could do!!! ##### Doug ### 8/10 Good #### Sarah Jan 27, 2017 Liked: Staff & service, property conditions & facilities, room comfort #### Perfect location Notice, when we arrived the hotel had changed it's name to Ojo de Agua. It was a bit confusing but luckily the photos on hotels.com were good and I recognized the building. We were greeted by a man who I think was the owner and he was very nice. Our room was on the top floor and there were no elevators, a woman who worked there was kind enough to offer to carry my bag but I felt bad. If you can't handle the stairs request a ground floor room, I didn't see an elevator. The location was perfect! Right on the beach and a short stroll (either by beach or on the streets) to the main square. They had a small pool that looked quite clean and a restaurant/bar right on the beach. Drinks were cheap and we got them to go so we could sip our margaritas while we walked to town. The room was sufficient, had what we needed but nothing more and the bed was fine not super comfortable. The biggest issue for us was an odor that was coming probably from the drains, it is mexico so it was to be expected but it definitely smelled the whole room up and the window had no screen on it. We left the window open and probably because it was super ##### Sarah ### 2/10 Terrible #### robert Jan 27, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don't bother. Okay- this was not a pleasant experience at all. First of all, the hotel goes by Hotel Ojo De Agua. NOT cIello Beach Hotel- so that was a problem since the hotel like 3 doors down goes by the same name. Anyway- I tried to get out of this reservation twice- and they evoked the no cancellation policy. The room we booked online was NOTHING like what we got upon arrival. The room stunk terribly, like just old musty dirty. The bathroom window opened out into a hallway- no screen, no glass nothing. No toilet paper holders.. NO HOT WATER. We had to shower in a completely different room while we were there. They offered to move us, to a room with two double beds we booked a queen. We didn't want to move after lugging our suitcases up three flights of stairs since there are no elevators. Also, they are obviously in the middle of remodeling because it was loud starting very early, dusty and just distracting. They were also painting the stairwells, I know this NOT because of warning signs put up but because my bags had white wet paint on them after we drug them down the stairs. Also, the beach seating they have is very nice. But don't expect prompt service from the bar area, we were informed that they wouldn't serve us unless we had an order of $100 pesos per person- which we did but the server was pretty rude about it. There were no screens on the window to the outside,so no opening it. I was disappointed and I WILL NEVER BOOK HERE AGAIN. ##### robert ### 2/10 Terrible #### Verified traveller Jan 14, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel does not exist as such The hotel has changed its name to Arena and administration apparently it splited one month ago. An employee called Ulises was aggressive and rude, said that he would not take any complains and threatened to kick me out of private property If I kept complaining. Expedia should know about these changes, hotel administration should know this is not the way for treating guests. ##### Verified traveller ### 6/10 Okay #### Frida Dec 29, 2016 Liked: Property conditions & facilities #### Enkelt och rent på stranden Rent och fräscht hotell med bra läge på stranden. Enkel standard, något överprisat (i allafall under högsäsong). Bra restaurang på stranden nedanför. Solstolar och parasoll ingår för hotellets gäster. ##### Frida ### 2/10 Terrible #### Carissa, Portland, OR Dec 20, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel wasn't open and was trashed when we arrived! We thought we had the wrong place because it was a little hard to find. Once we found it everything was busted, there was trash everywhere and no one was there. The pictures online weren't even the actual rooms. We even had some helpful police officers confirm it was the correct hotel. We had to find another hotel. ##### Carissa ### 6/10 Okay #### Amy, cuernavaca Nov 19, 2016 Liked: Cleanliness, staff & service, room comfort #### No es lo que muestran las fotos El hotel esta en remodelación, por lo que le faltan algunos detalles, como la alberca, espejos en los baños y en el cuarto, tuvimos que pedir uno para poder arreglarnos, nos lo pusieron en seguida. El personal muy amable, el hotel limpio y recién remodelado. Su ubicación es lo mejor. ##### Amy ### 8/10 Good #### nancy, US Oct 31, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Awe some hotel stay!! Cielo beach club is operated by Ojo de Aqua. Very nice location. Staff was great, on top of things at all times. We didn't have TV (bummer for down time) but we had a beautiful veiw. Hotel offered beach chairs, tables, hammits, and bartenders that even serve you along beach. Room was next to the bar and grill which was very convienant for us. Housekeeping daily which was awesome. . ##### nancy ### 8/10 Good #### Donna, Canada Oct 21, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beachfront location is excellent! Beachfront location is excellent! Staff is friendly and helpful. Maria @ Reception is exceptional! ##### Donna ### 6/10 Okay #### Marco antonio Sep 26, 2016 Liked: Cleanliness, room comfort Disliked: Staff & service Muy mala experiencia, reserve una habitación y me cambiaron a otra lejos de la alberca, lejos del restaurant, la habitación muy bonita y limpia pero no tenía agua caliente ##### Marco antonio ### 8/10 Good #### Verified traveller Sep 13, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy bien Restaurante muy rico Don Diego atiende muy bien ##### Verified traveller ### 6/10 Okay #### anette Sep 10, 2016 Disliked: Property conditions & facilities, room comfort #### promocionan lo que no hay llegue y para reguustrarme una cuadra caminando , porque ahi no se dan de alta , me fui a la playa a consumir y cuando subimos las cosas habian tv que no prendian y habia la caja del sky en el piso y no habia enchufe para conectarlas y no servia tampoco , quisimos hablar por telefono a la recepcion y este no tenia cable y tampoco servia , nose como pueden promocionar un hotel a base de mentiras ya que no habia nada de esto , el balcon era para enanos porque si salia y me decsuidaba corria el peligro de perder la vida, el gerente federico nada del otro el mundo en cuestion servicio , el servicio de diego y miguel el mesero es otra cosa , yo podria volver pero con mi tv propia por la taencion de los muchachos que se desvivieron , pero uds como pagina deberian poner una sancion a los hoteles que vendan lo que no es , ubicacion buena , servicio faltaria ampliar mas el menu , calidad del servico d emiguel y diego excelente ##### anette ### 2/10 Terrible #### jose muñoz Aug 29, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel en rehabilitación Hotel en rehabilitación , con habitación sin terminar , alberca en malas condiciones , acceso sin calle para pavimentar , sin teléfono , instalaciones eléctricas inseguras , acabados en baños sin terminar y peligrosos para andar descalzo , tv sin señal , ventanas sucias , y olor en general dentro de la habitación desagradable ##### jose muñoz ## Expedia's Latest Trends ### Hotels > [Fairmont Mayakoba Riviera Maya - 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