Title: Margaritaville Island Reserve Riviera Cancun - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Margaritaville Island Reserve Riviera Cancun All-inclusive hotel with 4 restaurants and 4 outdoor pools ![View from property](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/6a91936c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Beach](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/741224cb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![6 bars/lounges, swim-up bar, poolside bar](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/82bf4ce7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch, dinner served; international cuisine](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/w2047h1365x0y0-0ceaf4cb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/f1a28b7c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Arrecife de Puerto Morelos National Park, Margaritaville Island Reserve Riviera Cancun provides an airport shuttle, a swim-up bar, and a poolside bar. With a beachfront location, beach massages, and sun loungers, this hotel is the perfect place to soak up some sun. Indulge in a body scrub, a massage, and aromatherapy at St. Somewhere Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers fitness classes and yoga classes; other things to do include volleyball, snorkeling, and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities such as concerts and live shows and a terrace. 9.2 Wonderful ## Popular amenities - Bar - Pool - All-inclusive - Parking available - Gym - Room service ## Room options ### Check availability for these dates Tonight [Oct. 31 - Nov. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=11455032&PinnedHotelID=11455032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=11455032&PinnedHotelID=11455032&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=11455032&PinnedHotelID=11455032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=11455032&PinnedHotelID=11455032&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=11455032&PinnedHotelID=11455032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=11455032&PinnedHotelID=11455032&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11455032&PinnedHotelID=11455032&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=11455032&PinnedHotelID=11455032&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Premium bedding, free minibar, in-room safe, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/e18f0c77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### PARADISE ROOM - Adults Only Section. ### Highlights Balcony or patio Air conditioning Free minibar items Smart TV Pillow menu Premium bedding Hair dryer Private bathroom - 312 sq ft - Sleeps 2 - 1 King Bed ![Premium bedding, free minibar, in-room safe, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/43f07f46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### PARADISE JUNIOR SUITE ### Highlights Balcony or patio Air conditioning Free minibar items Smart TV Pillow menu Premium bedding Hair dryer Private bathroom - 463 sq ft - Sleeps 3 - 2 Queen Beds ![SWIM UP PARADISE JUNIOR SUITE](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/ec0f60c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### SWIM UP PARADISE JUNIOR SUITE ### Highlights Balcony or patio Air conditioning Free minibar items Smart TV Pillow menu Premium bedding Hair dryer Private bathroom - 463 sq ft - Sleeps 3 - 2 Queen Beds ![Premium bedding, free minibar, in-room safe, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/53ab4e1b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### PARADISE SUITE ### Highlights Balcony or patio Separate sitting area Air conditioning Free minibar items Smart TV Pillow menu Premium bedding Hair dryer - 538 sq ft - Sleeps 2 - 1 King Bed ![Premium bedding, free minibar, in-room safe, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/089ea0b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### ROYAL PARADISE SUITE ### Highlights Balcony or patio Air conditioning Free minibar items Smart TV Pillow menu Premium bedding Hair dryer Private bathroom - 517 sq ft - Sleeps 4 - 1 King Bed OR 2 Queen Beds ![Premium bedding, free minibar, in-room safe, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/53ab4e1b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### SWIM UP PARADISE SUITE ### Highlights Balcony or patio Air conditioning Free minibar items Smart TV Pillow menu Premium bedding Hair dryer Private bathroom - 624 sq ft - Sleeps 4 - 1 King Bed ![Premium bedding, free minibar, in-room safe, iron/ironing board](https://images.trvl-media.com/lodging/12000000/11460000/11455100/11455032/089ea0b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### ROYAL SWIM UP PARADISE SUITE ### Highlights Balcony or patio Separate sitting area Air conditioning Free minibar items Smart TV Pillow menu Premium bedding Hair dryer - 517 sq ft - Sleeps 4 - 1 King Bed OR 2 Queen Beds ## You may also like Ad ![Minibar, in-room safe, desk, laptop workspace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/61000000/60050000/60043200/60043197/9522311f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Riviera Cancún All Preferred - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Margaritaville-Island-Reserve-Riviera-Cancun.h11455032.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Morelos-Hotels-Margaritaville-Island-Reserve-Riviera-Cancun.h11455032.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.90475%2C-86.84753&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1IZDyeRa0O5apBxG1e4YSDYBZwc=) Carr Chetuma Km 27 5, Puerto Morelos, ROO, 77580 #### What's nearby - Petempich Bay - 6 min drive - 2.5 km - Crococun Zoo - 11 min drive - 7.7 km - Puerto Morelos Beach - 13 min drive - 6.0 km - Puerto Morelos Town Square - 17 min drive - 9.2 km - Moon Palace Golf Club - 18 min drive - 15.8 km #### Getting around - Cancun Intl. Airport (CUN) - 22 min drive #### Restaurants - ‪Preferred Club Bar - ‬6 min drive - ‪Le Chique - ‬6 min drive - ‪Salted Rim - ‬5 min drive - ‪The Boathouse - ‬5 min drive - ‪Bar Latino - ‬6 min drive ## About this property ### Margaritaville Island Reserve Riviera Cancun Luxury all-inclusive hotel near Arrecife de Puerto Morelos National Park Located close to Puerto Morelos Town Square and Puerto Morelos Artists’ Cooperative, Margaritaville Island Reserve Riviera Cancun provides an airport shuttle, a swim-up bar, and a poolside bar. With a beachfront location, beach massages, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to a body scrub, a massage, or aromatherapy at St. Somewhere Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers fitness classes and yoga classes; other things to do include volleyball, snorkeling, and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities such as concerts and live shows and a terrace. You'll also enjoy perks such as: - 4 outdoor pools along with sun loungers, pool umbrellas, and a swim-up bar - Free valet parking - An area shuttle, supervised childcare (surcharge), and tour/ticket assistance - Multilingual staff, coffee/tea in the lobby, and concierge services Room features All guestrooms at Margaritaville Island Reserve Riviera Cancun boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes. More amenities include: - Bathrooms with showers and free toiletries - Smart TVs with premium channels - Balconies or patios, coffee/tea makers, and daily housekeeping ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) Number or type of beverages limited at one or more venues ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ### Water activities Kayaking Snorkeling ### Land activities Fitness facilities Soccer Volleyball Kids club ### Lessons/classes/games Aerobics Bartending Cooking Dancing Yoga ### Entertainment Onsite entertainment and activities Theme parties ## Similar properties ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/7000000/6310000/6302300/6302296/1df1fedc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Residences Riviera Cancún All Inclusive Puerto Morelos - 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Pool - All-inclusive - Spa - Pet-friendly 8.8 Excellent 1,717 reviews CA $691 CA $691 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=101124286&PinnedHotelID=101124286&HadPinnedHotel=true®ionId=-1&adults=2) ![Nightclub](https://images.trvl-media.com/lodging/3000000/2950000/2941600/2941578/47936660.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dreams Riviera Cancun Resort & Spa - All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 1,380 reviews CA $538 CA $538 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=2941578&PinnedHotelID=2941578&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2480000/2474100/2474091/9f1e1fda.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dreams Jade Resort & Spa - All Inclusive Puerto Morelos - On private beach - Pool - Hot tub - Breakfast included 8.6 Excellent 1,339 reviews CA $458 CA $458 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=2474091&PinnedHotelID=2474091&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/2000000/1830000/1823100/1823032/7341795c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Coral & Turquesa All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.4 Very good 2,647 reviews CA $353 CA $353 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1823032&PinnedHotelID=1823032&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/2000000/1130000/1120500/1120449/9f3becde.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Excellence Riviera Cancun - Adults Only All Inclusive Puerto Morelos - On private beach - Pool - Hot tub - All-inclusive 9.4 Exceptional 1,894 reviews CA $604 CA $604 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=1120449&PinnedHotelID=1120449&HadPinnedHotel=true®ionId=-1&adults=2) ![9 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/16000000/15200000/15194600/15194504/8554923a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moon Palace The Grand Cancun - All-inclusive Cancun - On private beach - Pool - Breakfast included - All-inclusive 8.6 Excellent 1,778 reviews CA $729 CA $888 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=15194504&PinnedHotelID=15194504&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Airport shuttle available - Area shuttle - Free valet parking on site ### Food and drink - 4 restaurants - 6 bars/lounges - A coffee shop/cafe - A poolside bar - A swim-up bar - Coffee and tea in common areas - Couples/private dining ### Restaurants on site - FRANK & LOLA’S - - LATINO - COCINA DE FUSIÓN - RITA’S TACO HOUSE - THE BEACH HOUSE ### Things to do - 4 outdoor pools - Arcade/game room - Beach volleyball - Concerts/live shows - Fitness classes - Free children's club - Full-service spa - Games - Gym - Karaoke - Playground - Sauna - Shopping - Snorkeling - Steam room - Surfing/bodyboarding - Tennis lessons - Yoga classes ### Family friendly - 4 outdoor pools - Arcade/game room - Babysitting (surcharge) - Free children's club - Laundry facilities - Playground - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 2 meeting rooms - Business center - Conference center ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Hot tub - Hydrotherapy - Manicures/pedicures - Sauna - Spa open daily - Sports massages - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk ### More - Designated smoking areas ## Room amenities ### Bedroom - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Smart TV with premium satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free stocked minibar ### More - Air conditioning - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: noon Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 67.88 per accommodation, per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Azul Beach Hotel Karisma All Inclusive Puerto Morelos Azul Beach Resort Riviera Maya Hotel Karisma Todo Incluido Azul Beach Riviera Maya Karisma Todo Incluido Puerto Morelos Azul Beach Riviera Maya Karisma Todo Incluido Azul Beach Resort Riviera Maya Hotel by Karisma Azul Beach Hotel by Karisma All Inclusive Azul Beach Resort Riviera Maya Hotel by Karisma Todo Incluido Azul Riviera Maya By Karisma Azul Beach Resort Riviera Maya Hotel by Karisma Todo Incluido ## Frequently asked questions ### Does Margaritaville Island Reserve Riviera Cancun have a pool? > Yes, this property has 4 outdoor pools. ### Is Margaritaville Island Reserve Riviera Cancun pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Margaritaville Island Reserve Riviera Cancun? > Valet parking is free at this property. ### What time is check-in at Margaritaville Island Reserve Riviera Cancun? > Check-in start time: 3:00 PM; Check-in end time: noon. Late check-in is available during limited hours. ### What time is check-out at Margaritaville Island Reserve Riviera Cancun? > Check-out is at noon. ### Are there all-inclusive benefits at Margaritaville Island Reserve Riviera Cancun? > Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, soccer, and more. ### Where is Margaritaville Island Reserve Riviera Cancun located? > This Puerto Morelos hotel is on the beach, steps from Arrecife de Puerto Morelos National Park, and within 9 mi (15 km) of Puerto Morelos Town Square and Puerto Morelos Artists’ Cooperative. Moon Palace Golf Club and El Tinto Golf Course are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Margaritaville Island Reserve Riviera Cancun Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 33 8 - Good 5 6 - Okay 3 4 - Poor 1 2 - Terrible 1 ### 9.6/10 Cleanliness ### 9.8/10 Staff & service ### 8.4/10 Amenities ### 9.2/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Sarah Oct 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent stay in mid October-quiet, relaxing. Staff was impeccable. Housekeeping and grounds were amazing. Food was great. Check in and front desk were always available. Would definitely stay again. ##### Sarah Stayed 4 nights in Oct 2025 ### 6/10 Okay #### Brent Lee Sep 27, 2025 Liked: Staff & service Our stay was nice! I wouldn’t say great but sufficient! The staff was great and very helpful The beach and ocean was nothing but very STINKY sea weed and water looked like a lake ![](https://a.travel-assets.com/ugc/hotel-reviews/c314bebd-f872-46df-8676-8f38d76df4ea-1758980542957.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brent Lee Stayed 5 nights in Sep 2025 ### 8/10 Good #### Marek Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities D ##### Marek Stayed 6 nights in Sep 2025 ### 6/10 Okay #### Christa Jul 11, 2025 Liked: Amenities, property conditions & facilities We stayed here on a quick 5-day trip and were disappointed with a few things. First, the food options are simply not good. The Beach House, beside breakfast, was terrible. The other two restaurants were nearly impossible to get reservations for and the food was sub-par. The only place we enjoyed was the Taco Bar, but it closed at 5 every day. The seaweed overtook the beach, so we were unable to enjoy the water. The smell was absolutely rancid - sewage and when the wind blew, it consumed you. The resort is small with small pools and not much to do. Every day we were tracked down to do excursions, which we weren't interested in on this trip. We loved the spa experience. We also loved our morning smoothies from Blended. And for the most part, the staff was friendly and attentive. I would definitely choose a larger resort next time with more options. ##### Christa Stayed 4 nights in Jul 2025 ### 4/10 Poor #### Monique Sep 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities There is no minibar and they give you a credit to get something out of their shop, but the only thing you can get with the credit is sodas and beer. You cannot get liquor or wine with the credit you have to pay cash for that. You cannot order room service for an alcoholic beverage. you must leave your room and go to the bar in order to get an alcoholic beverage. I felt as though this was very inconvenient and if I am paying for an all-inclusive resort with an all-inclusive mini bar, I should be able to get alcohol in my room. I got a room with a swim pool and in order for me to enjoy a drink while swimming, I would have to go to one of the On Site bars and get as many drinks as I could hold or make multiple trips and store them by the pool or get out of the pool to walk to a bar to get a drink. I know that there is a swim up bar, but in order for us to access the swim bar we would have to swim to the other end of the pool get out of the pool walk over the bridge to get down in the pool again to get access to the swim bar and repeat that process with our drinks and swim with the drinks in our hand back to our room. The menu options were very limited and often times we ended up eating the same things because a lot of items were out that were on the menu. We did a romantic dinner on the beach and the menu that we ordered was not what was provide provided and we had to eat what they provided us, which was exactly what we had ordered the night before. See comments for more review. ##### Monique Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Sanobar Apr 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had a great time. Staff was amazing. All of them were very nice and helpful. Restaurants were also great. We loved ”Latino” restaurant. ##### Sanobar Stayed 4 nights in Apr 2025 ### 2/10 Terrible #### LAURA L. Feb 16, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Gran fraude, prometen mucho y no lo ofrecen desde nuestra llegada, la atención al cliente fue de indiferencia y grosera, no nos ofrecieron ninguna ayuda ante la problemática que enfrentamos al llegar aquí de que sólo se agendo Hugo, cuando éramos dos. en las instalaciones de la Playa no te permitían usar áreas especiales en la playa y querían cobrártelas o condicionarte a comprar un tiempo compartido para poderlas usar, cuando nosotros separamos un all inclusive, nos hicieron un doble cargo, y al final se negaron a hacerme la factura, la limpieza y el orden de las habitaciones estuvo muy bien, sin embargo, el trato de todas las personas que trabajan aquí de gran indiferencia hacia las personas de habla hispana, se enfocan en atender a los extranjeros. La comida está simple y de baja calidad para el costo de el lugar. ##### LAURA L. Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Enrique Antonio Magermans Feb 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio, definitivamente regresaremos ##### Enrique Antonio Magermans Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Carlos Jan 13, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel excelente Es un hotel muy bueno, con variedad de lugares para divertirse. ##### Carlos Stayed 3 nights in Dec 2020 ### 10/10 Excellent #### Juan Antonio Dec 27, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Espectacular Si quisiéramos mencionar los nombres de cada persona que hizo que nuestra estancia fuera de lo mejor, tendríamos que tomar el abecedario completo, nadie queda fuera de elogio, desde la gerente hasta el personal de intendencia, todos confabulados en hacer de nuestra estancia la mejor de las experiencias. Instalaciones, servicios, atenciones, alimentos y bebidas. Excelente ![](https://a.travel-assets.com/ugc/hotel-reviews/D6AFF1B0E324860CD7EC65A4EC5B78ECC727A6901609082516526.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/99C9EF6A73CB8C4358CBB2A41D8EE69EDCDD267A1609082517398.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/92119BCEF93AFA8D82665845DD6E10CEAA8B2CF81609082509514.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EF8C210BF268E6DCAACAB474950A436649DDAF221609082514736.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan Antonio Stayed 10 nights in Nov 2020 ### 10/10 Excellent #### Ricardo Sep 30, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy agradable estancia la gente muy atenta y agradecida de regresar a su trabajo ,se nota las ganas de hacerte pasar bien el día El hotel muy bueno solo tuvimos problema con la regadera no se desguaba se hacía un lago ##### Ricardo Stayed 1 night in Sep 2020 ### 10/10 Excellent #### Erika Fabiola Jul 20, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort La limpieza del sitio fue excelente, con todas las medidas por la contingencia. Cama muy cómoda, los alimentos buenos y el servicio excelente, siempre pendientes del huésped ##### Erika Fabiola Stayed 2 nights in Jul 2020 ### 10/10 Excellent #### FabyVilla, Monterrey Sep 2, 2019 Liked: Cleanliness, staff & service, property conditions & facilities El servicio es una maravilla. Te hacen sentir como en casa, trato VIP 100% todo el tiempo, desde los chicos de Concierge, Meseros, bartenders, todos son excelentes personas dispuestas a hacer que pases tus días como una verdadera vacación, disfrutando. Los restaurantes son delis, la comida de lo mejor, bebidas del bar de lo mejor, todo un lujo. Gracias Gregorio, Noel, Armando, Carolina, Shirley, Juan Carlos, Elizabeth, Mauricio, estuvimos felices, encantados. GRACIAS!!!! ##### FabyVilla Stayed 4 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller Jul 1, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen servicio. Apestar de ser un hotel pequeño tienen muy buen servicio. Lo único malo es que tardan un poco en el momento de servir los alimentos ##### Verified traveller Stayed 5 nights in Jun 2019 ### 10/10 Excellent #### Verified traveller May 3, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo me gustó mucho, especialmente el servicio y la comida ##### Verified traveller Stayed 4 nights in Apr 2019 ### 10/10 Excellent #### Verified traveller Mar 15, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Todo excelente, buenos restaurant y amenidades en playa ##### Verified traveller Stayed 5 nights in Mar 2019 ### 8/10 Good #### Karla Nov 23, 2018 excelente servicio ##### Karla Stayed 4 nights in Nov 2018 ### 10/10 Excellent #### Maru, Cancún Nov 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Un excelente hotel, el personal súper atento, todos con una sonrisa y dispuestos a ayudarte. Los jardines super cuidados, con flores hermosas. Las habitaciones muy limpias y te reciben con una botella de champagne y frutas. Pero definitivamente lo que nos conquistó fué la atención que nos dieron. A todos nos trataron como VIP ##### Maru Stayed 1 night in Nov 2018 ### 10/10 Excellent #### Russell, Mérida ,Yucatán ,México Nov 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Una estancia inmejorable comida,habitación,trato amable Altamente recomendado ##### Russell Stayed 2 nights in Nov 2018 ### 10/10 Excellent #### Verified traveller Nov 6, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was our first time in this resort and we loved it. We traveled with our two kids which can be challenging but during our stay at Azul Beach Resort we were able to really enjoy every moment, the personnel is great, the food is excellent and they have kids menu in every restaurant. We loved the latin restaurant for dinner (thanks to Antonio our ##### Verified traveller Stayed 4 nights in Oct 2018 ### 10/10 Excellent #### Angeles, CDMX Nov 5, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Habitación: nos hicieron upgrade, estupenda. El servicio muy amable. Quizás mejorar algo la oferta y calidad de comida a mediodía. ##### Angeles Stayed 3 nights in Nov 2018 ### 10/10 Excellent #### Manolo, Veracruz Jun 28, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente hotel familiar Excelente staff, comida, comodidad y playa. Todo bien! Una agradable sorpresa descubrir este hotel. ##### Manolo Stayed 6 nights in Jun 2018 ### 10/10 Excellent #### Verified traveller Jun 14, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente experiencia. Muy buena comida y bebidas, excelente servicio, ambiente tranquilo. Higiene impecable y mantenimiento al día... la playa limpia y muy tranquila (sin olas). Muy recomendado para familias. Hotel chico ideal para el que no quiere estar caminando largas distancias. ##### Verified traveller Stayed 7 nights in Jun 2018 ### 10/10 Excellent #### Cecilia Feb 26, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Atención y Servicio inmejorable Es increíble la atención.... saben en todo momento quién eres y tus intereses y todos hacen lo imposible por hacerte sentir bien. ##### Cecilia ### 10/10 Excellent #### David Dec 9, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente hotel para vacaciones familiares El hotel está increíble! El staff es muy amable y servicial, la comida está buenísima. Nuestros únicos comentarios son que tuvieran al menos una alberca con calefacción y más opciones de restaurantes para el lunch. ##### David Stayed 5 nights in Dec 2017 ## Expedia's Latest Trends ### Hotels > [Fairmont Mayakoba Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Fairmont-Mayakoba-All-Inclusive.h10364193.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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