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Fantastic hotel. I would come back in a minute if I were coming back to Puerto Varas. Views of lake and volcanos unparalleled. Service perfect. Pleasant friendly knowledgable staff. Best hotel breakfast I have EVER seen, Well located. Well situated. Two minor quibbles. This is an older hotel so it's understandable, but there are no plugs or USBs by the bed side tables. Also the door key mechanisms are VERY finicky and we got stuck out a couple times and had to go to the front desk to get another key.
All good as always. Very good hotel in all aspects, but specially the staff (very nice).
Mauricio
Stayed 2 nights in Dec 2023
6/10 Okay
Jeffrey
Travelled with partner
Nov 23, 2023
Liked: Cleanliness
Disliked: Staff & service
This property has been described as five stars but it’s three at best. The views from the hotel are amazing but the property is extremely dated and that Lowe’s the place to three stars. The furniture must be 20 years old in the room and technology has passed this place do plugs are not convenient. The breakfast is lackluster. The coffeee machines kept breaking down so there were always lines. The lounge with the fireplace is awesome but they don’t have enough waiters most evenings. The front desk was not helpful at all. When we asked to get local information about activities they told us to scan a QR code. Water pressure was very low under the premise of being eco friendly. The place is ok but don’t expect anything more than an average stay in a stunning location.
I had a great time at Hotel Cumbres. My room had a nice view of the lake, and no sooner had I arrived then some sparkling wine and chocolates were brought to my room. On another day in my stay a couple of chocolates were left in my room. The hotel has a very comfortable sitting area with a big fire where I could read. I also went to the swimming pool and sauna. The breakfasts were brilliant and I also enjoyed a very nice lunch in the hotel restaurant. Reception also let me check in early. My room was spotlessly clean.
This is not a 5 or 4 star property but a good 3 star. The rooms are pretty old and need painting and new carpet. Needs new bathroom too. Very average experience. The views are excellent. Great service in bar area.
Spacious, clean, and comfortable room. The staff were all friendly and attentive. Beautiful views of the lake and volcanos and easy to walk to restaurants and shops.
Lennea
Stayed 3 nights in Mar 2022
10/10 Excellent
Agner
Business traveller
Mar 9, 2022
Liked: Property conditions & facilities
Stayed for a night on a business trip.
Recommendable.
Only downside is that its not that close to city center, so expect to walk a bit or take cab when going out.
Agner
Stayed 1 night in Mar 2022
8/10 Good
Arthur, Miami
Travelled with partner
Feb 12, 2022
Liked: Staff & service, amenities
Great place to stay in Puerto Varas. I would easily recommend it to family or friends. The staff members were all outstanding. The only recommendation is that the hotel is overdue for a renovation.
This hotel was amazing. Beautiful views, clean and great rooms, the front desk was top notch. They helped us get a taxi to the airport and set it up so we could leave early the next morning. They boxed us up a breakfast because we didn’t have time to eat it before we had to go. They went above and beyond everything. I live it here and am only staying here when I come back.
This hotel is awesome! Ruth at the front desk is very pleasant, professional, and very helpful around the hotel and things to do in town. I will definitely stay here again and recommend it to anyone travel through Puerto Varas.
Ryan
Stayed 1 night in Apr 2021
10/10 Excellent
Elaine, Toronto
Mar 16, 2020
Liked: Staff & service
Beautiful view, extremely comfortable hotel. Lovely large fireplace in the lobby with comfy overstuffed furniture perfect for relaxing if the weather is not cooperative. Very good meals at jotel
Stayed five nights here. Great hotel great location. Amazing breakfast buffet. Very friendly staff. Happy to recommend even if it is more 4 than 5 star in my opinion