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Overview of Hacienda Tres Lagos

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Private beach
Private beach
Terrace/Patio
Premium bedding, down comforters, laptop workspace, linens

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationChile Chico Plaza15 min drive
    Popular LocationPuerto Guadal Public Library16 min drive
    Popular LocationPuerto Guadal Beacon16 min drive
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  • Traditional Room (Family)

    Room amenities

    • Resort view
    • Sleeps 3
    • 1 King Bed OR 1 Twin Bed
    More detailsTraditional Room (Family)
  • Suite

    Room amenities

    • Lake view
    • Sleeps 3
    • 1 Double Bed
    More detailsSuite
  • Design Room

    Room amenities

    • Lake view
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsDesign Room
  • Floating Lake Room

    Room amenities

    • Lake view
    • Sleeps 2
    • 1 Double Bed
    More detailsFloating Lake Room
  • Cabana del Lago

    Room amenities

    • Lake view
    • Sleeps 5
    • 2 Double Beds and 2 Twin Beds
    More detailsCabana del Lago

About this area

Puerto Guadal

Located in Puerto Guadal, Hacienda Tres Lagos is in the suburbs and on a private beach. Chile Chico Plaza is a notable landmark, and the area's natural beauty can be seen at Lake General Carrera and Laguna San Rafael National Park.
Visit our Puerto Guadal travel guide
Popular Location

What's nearby

  • Chile Chico Plaza - 15 min drive
  • Puerto Guadal Public Library - 16 min drive
  • Puerto Guadal Beacon - 16 min drive
  • El Maqui Waterfall - 22 min drive
  • Capillas de Marmol - 29 min drive

Restaurants

  • La Ruta Panaderia — 19 min drive
  • El Gringo — 19 min drive
  • La Frontera — 19 min drive

About this property

Hacienda Tres Lagos

Delightful beach hotel with a sauna
At Hacienda Tres Lagos, hit the private beach, dine onsite at the restaurant, or spend the day at a marina. All 6 rooms offer premium bedding, down comforters, and hair dryers.
Hacienda Tres Lagos offers 6 accommodations. Beds feature down comforters and premium bedding. Bathrooms include shower/tub combinations and hair dryers. Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2015.
Recreational amenities at the hotel include a private beach, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Off-street parking

Food and drink

  • Free continental breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/café
  • 1 bar

Things to do

  • Billiards/pool table
  • Fitness center
  • Free bicycle rentals
  • Hiking/biking trails
  • Horse riding/rentals
  • Playground
  • Sauna
  • Ziplining

Family friendly

  • Playground

Conveniences

  • Front-desk safe
  • Library
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • BBQ grill(s)
  • Garden
  • Marina onsite
  • Private beachfront location
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • No elevator (single level property)
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Renovated guestrooms - October 2015
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Heating
  • Linens
  • Premium bedding

Bathroom

  • Hair dryer
  • Shower/tub combination
  • Towels

More

  • Laptop-friendly workspace

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Tres Lagos Hotel
Hacienda Tres Lagos Hotel Puerto Guadal
Hacienda Tres Lagos Puerto Guadal
Hacienda Tres gos Puerto Guad
Hacienda Tres Lagos Hotel
Hacienda Tres Lagos Puerto Guadal
Hacienda Tres Lagos Hotel Puerto Guadal

Frequently asked questions

Can I cancel my reservation for free at Hacienda Tres Lagos and receive a full refund?
Yes, Hacienda Tres Lagos offers free cancellation on select room rates, because flexibility matters! Please refer to Hacienda Tres Lagos cancellation policy on our site for more details about any exclusions or requirements.
Is Hacienda Tres Lagos pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hacienda Tres Lagos?
Self parking is free at this property.
What time is check-in at Hacienda Tres Lagos?
Check-in is from 3:00 PM - anytime.
What time is check-out at Hacienda Tres Lagos?
Check-out is at noon.
Where is Hacienda Tres Lagos located?
This Puerto Guadal hotel is on the beach, 0.1 mi (0.1 km) from Lake General Carrera, and within 6 mi (10 km) of Laguna San Rafael National Park and Chile Chico Plaza. Marble Caves is 27.7 mi (44.5 km) away.
4.4
Excellent
5 - Excellent
6
4 - Good
3
3 - Okay
2
2 - Poor
0
1 - Terrible
0

4.5/5

Cleanliness

4.3/5

Staff & service

0.0/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, room comfort
Hacienda Tres Lagos is in a beautiful location and had a pretty large estate with very many facilities. Unfortunately, the whole complex is a bit dated and they seem to struggle to maintain it all. Offering half as many things done really well would be much better. If you expect a luxurious hotel experience you'll be disappointed but if you come for the nature and want to stay in a comfortable place with pretty good food (for the region) you should be well served here. The staff seem to be changing with the season, with some staff members only in town for a few weeks so the food might vary in quality. We really liked the many animals roaming freely around the big estate but that does come with the odd pile of horse dung here and there :). Our room was very comfortable, spacious and had a good view of the lake. Although the staff was very friendly and helpful, we paid upfront a significant amount for a Christmas Gala dinner which was promised to be slow-roasted lamb on a fire (a speciality from Patagonia) which was then changed last minute for the salmon you can get everyday (at a much lower cost). They actually visibly prepared the lamb the whole day but actually the staff ate it instead in front of the guests! This was quite a surreal experience for Christmas Eve with no explanation or apology.
Stayed 3 nights in Dec 2018

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Amazing location. Clean and comfortable cabins with log stoves. Great staff - and staff dogs. Good food.
Stayed 1 night in Nov 2018

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
rustig gelegen aan het meer. De kamers hebben allemaal uitzicht op het meer.
Stayed 2 nights in Nov 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imperdible!
Lugar increíble, personal muy atento y amable
Stayed 2 nights in Feb 2019

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