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Caracol Plaza

3.5 star property
Beach fun in outdoor pool, near Commercial Walkway

Choose dates to view prices

Photo gallery for Caracol Plaza

Living area
Breakfast, lunch, dinner served; international cuisine
Point of interest
Standard Room, 2 Double Beds, Ocean View | Beach/ocean view
Living area
Steps from Principal Beach, Caracol Plaza offers a vibrant retreat with LA CAVA restaurant serving international cuisine for breakfast, lunch and dinner. Relax by the outdoor pool or unwind at the swim-up bar while enjoying free WiFi in public areas.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Pool
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.2 out of 10
Good
(39 reviews)

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Hair dryer
Private bathroom
Free bottled water
In-room safe
Wardrobe or closet
  • 236 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
Hypo-allergenic bedding
Hair dryer
Private bathroom
Free bottled water
In-room safe
Wardrobe or closet
  • 236 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard with Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 4

View all photos for Double Room Standard with Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Street View

  • Sleeps 4
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About the area

Located near the beach, Caracol Plaza is in Reforma, a neighborhood in Puerto Escondido. Shoppers can check out Commercial Walkway, while everyone can enjoy the natural beauty of Principal Beach and Zicatela Beach. Marinero Beach and Puerto Angelito Beach are two other places to visit that come recommended.
Visit our Puerto Escondido travel guideOpens in a new window
Map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980

What's nearby

  • Commercial Walkway - 2 min walk - 0.2 km
  • Zicatela Beach - 3 min walk - 0.3 km
  • Marinero Beach - 10 min walk - 0.9 km
  • Puerto Angelito Beach - 18 min walk - 1.4 km
  • Carrizalillo Beach - 2 min drive - 1.9 km

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 9 min drive

Restaurants

  • ‪La Galeria - ‬8 min walk
  • ‪La Mariinera - ‬18 min walk
  • ‪Restaurant Junto al mar - ‬9 min walk
  • ‪Tlayudas "El Azador - ‬9 min walk
  • ‪Tacos Y Tacos - ‬7 min walk

About this property

Caracol Plaza

Hotel near Commercial Walkway
Located close to Principal Beach and Marinero Beach, Caracol Plaza provides a swim-up bar, a poolside bar, and a terrace. The on-site international cuisine restaurant, LA CAVA, offers breakfast, lunch, and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and a bar.
Other perks include:
  • An outdoor pool and a children's pool, with sun loungers and a swim-up bar
  • Free self parking
  • Continental breakfast (surcharge), tour/ticket assistance, and a banquet hall
  • A 24-hour front desk, 2 meeting rooms, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 192 rooms feature comforts such as air conditioning, as well as perks like safes and free bottled water.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Balconies, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference center (3,767 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults, and MXN 150.00 to 250.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8 AM to 9 PM
No pets and no service animals are allowed at this property

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Frequently asked questions

Does Caracol Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM–9 PM.

How much does it cost to stay at Caracol Plaza?

As of Aug 24, 2025, prices found for a 1-night stay for 2 adults at Caracol Plaza on Aug 26, 2025 start from CA $102.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Caracol Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Caracol Plaza?

Self parking is free at this property.

What time is check-in at Caracol Plaza?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Caracol Plaza?

Check-out is at noon.

Where is Caracol Plaza located?

Located in Reforma, this beach hotel is within a 10-minute walk of Commercial Walkway, Principal Beach, and Zicatela Beach. Marinero Beach and Puerto Angelito Beach are also within 1 mi (2 km).

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Caracol Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 168 out of 494 reviews
Rating 8 - Good. 150 out of 494 reviews
Rating 6 - Okay. 101 out of 494 reviews
Rating 4 - Poor. 42 out of 494 reviews
Rating 2 - Terrible. 33 out of 494 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Fabiola

Liked: Cleanliness, amenities
Service was good. Rooms were decent. Really nice place to stay at close to the beach.
Stayed 2 nights in May 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and in the middle of town
Stayed 3 nights in Mar 2025

10/10 Excellent

Francisco Jesús Gordo

I love this place
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria A.

Liked: Amenities, property conditions & facilities
Good and nice
Stayed 1 night in Apr 2025

6/10 Okay

Juan

Liked: Staff & service
Had a nice pool , rooms are old , no phone on the rooms for customer service front desk, overall for a quick stay is ok.
Stayed 1 night in Jun 2025

6/10 Okay

Victoria

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super basic. Expensive. Need updating. Nickel and dimed for everything. Def won’t ever return.
Stayed 7 nights in Aug 2025

6/10 Okay

Eduardo

Disliked: Property conditions & facilities
I really was disappointed with this property. Pictures looks great on the expedia website but it's something way different when you there. Pool looks unkept and dirty, same as all the tables and chairs, seems that they have a lot deffer maintenance. Not recommend to anyone at all.
Stayed 2 nights in Aug 2025

8/10 Good

juan pablo

Liked: Cleanliness, amenities
V
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful. The rooms are very spacious. AC blows nice and cold. Wonderful pool with a bar.
Stayed 2 nights in Aug 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2024

8/10 Good

Carlos

Liked: Cleanliness
This property was in rebulding process
Stayed 3 nights in Oct 2024

4/10 Poor

Ruth

Disliked: Staff & service, amenities, property conditions & facilities
The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.
Stayed 2 nights in Mar 2025

6/10 Okay

Wenceslao

Disliked: Staff & service
the second elevator was not working. Staff, not friendly.
Stayed 2 nights in Feb 2025

2/10 Terrible

Lizeth

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Worse hotel I’ve stayed in. Terrible customer service. Only got two towels, for three of us. We needed more toilet paper on our third day, I asked the receptionist if they could give us more, he was very rude and said we could only get one in a day. Which they didn’t refill. Terrible place.
Stayed 1 night in Feb 2025

8/10 Good

RAMON

Liked: Cleanliness, staff & service
There was no refrigerator in the room. There was also bad conditioning.. didn’t work. Food service should be 24/7 not 8am-10pm
Stayed 5 nights in Dec 2024

6/10 Okay

William Edward

Liked: Staff & service
I didn’t like that the food service would take a long time and sometimes they would forget. Also, the internet was really slow. But other than that, everything was good!
Stayed 5 nights in Jul 2024

8/10 Good

Rosa

Liked: Cleanliness, property conditions & facilities
Esta bien el lugar en el comedor te atienden super bien solo que cuando llegas hay una srita que no te atiende bien te responde de malas y al final te dice de mi parte es todo y te quedas como de watts y te las arreglas para buscar tu habitación te lo dice como si conocieras el lugar.
Stayed 2 nights in Aug 2025

6/10 Okay

Mario Alberto

Liked: Property conditions & facilities
Cuando llegué no estaba limpias nuestras habitaciones y tardaron en darme una nueva o limpiar la que tenía y eso que llegué después de la hora de check in
Stayed 2 nights in Jul 2025

4/10 Poor

Nike

Liked: Cleanliness
Disliked: Staff & service
Me asignaron habitación, en donde la cocina del restaurante quedaba arriba en mi techo. Desde las 6:30am ya me fue imposible dormir😡😡
Stayed 1 night in Aug 2025

6/10 Okay

Maria fernanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Las instalaciones bien, aunque el personal que estaba a nuestra llegada nos dio un trado despota. La alberca se encontraba sucia y era por la mañana
Stayed 2 nights in Aug 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 3 nights in Aug 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
La vista. Pero son muy rígidos con los horarios
Stayed 2 nights in Jul 2025

6/10 Okay

keizi

Disliked: Property conditions & facilities
Las instalaciones están descuidadas sin tapa en las cajas de luz y sucias, sin contar que hasta te da miedo usar los blancos ya que te ponen una tarifa por cada cosa que se ensucie o manche
Stayed 1 night in Jul 2025

8/10 Good

Frida María Castillo

Liked: Cleanliness
Estuvo muy padre la estancia solo que no esta a pie de playa y los equipos de gym son algo viejos por lo demas todo bien buen lugar para relax
Stayed 3 nights in Jul 2025

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025