Title: Hotel Puerto Palace - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Puerto Palace Family-friendly hotel with 2 outdoor pools and 2 hot tubs ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/2d6d99bd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor dining](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/84a1b5c9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![TV](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/fcbaa488.jpg?impolicy=resizecrop&rw=297&ra=fit) ![TV](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1b86b86d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/ea01019d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Puerto Palace offers an upscale retreat near Plaza del Charco and Lago Martianez Swimming Pools. Guests start their day with a breakfast buffet, rejuvenate in the sauna or spa tubs, and fill afternoons with mini golf and volleyball matches. 8.4 Very good ## Popular amenities - - Bar - Hot tub - Spa - Gym - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1119585&PinnedHotelID=1119585&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 22 of 22 rooms ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.4 Very good 8 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Blackout drapes/curtains Down duvet - 344 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/d5ede4d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room 8.0 Very good 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Blackout drapes/curtains Down duvet - 215 sq ft - Sleeps 1 - 1 Twin Bed ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room 8.0 Very good 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet Blackout drapes/curtains 2 bedrooms - 344 sq ft - Sleeps 3 - 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use 9.0 Wonderful 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet Blackout drapes/curtains 2 bedrooms - 344 sq ft - Sleeps 1 - 1 King Bed OR 2 Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/952cb8e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use, Pool View 8.0 Very good 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet Blackout drapes/curtains 2 bedrooms - 344 sq ft - Sleeps 1 - 1 King Bed OR 2 Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/35049741.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use, Sea View ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet Blackout drapes/curtains 2 bedrooms - 344 sq ft - Sleeps 1 - 1 King Bed OR 2 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/952cb8e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Pool View 8.8 Excellent 5 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Blackout drapes/curtains Down duvet - 344 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/35049741.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Sea View 9.6 Exceptional 4 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Blackout drapes/curtains Down duvet - 344 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/35049741.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room, Sea View ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet Blackout drapes/curtains 2 bedrooms - 344 sq ft - Sleeps 3 - 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/952cb8e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room, Pool View 9.0 Wonderful 2 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet Blackout drapes/curtains 2 bedrooms - 344 sq ft - Sleeps 3 - 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/952cb8e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Pool View (2 adults and 1 child) 7.4 Good 3 reviews ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Blackout drapes/curtains Down duvet - 344 sq ft - Sleeps 3 - 1 King Bed OR 2 Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/35049741.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Sea View (2 adults and 1 child) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Blackout drapes/curtains Down duvet - 344 sq ft - Sea view - Sleeps 3 - 1 King Bed OR 2 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room (2 adults and 1 child) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Blackout drapes/curtains Down duvet - 344 sq ft - Sleeps 3 - 1 King Bed OR 2 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet Blackout drapes/curtains 2 bedrooms - Sleeps 2 - 1 King Bed ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Triple Room ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds TV Blackout drapes/curtains Down duvet - Sleeps 3 - 1 King Bed ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/2f01aa98.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (4 adults) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout drapes/curtains Down duvet 2 bedrooms - 2 bedrooms - Sleeps 4 - 1 Queen Bed and 2 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/c1dbb054.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (3 adults) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout drapes/curtains Down duvet 2 bedrooms - 2 bedrooms - Sleeps 3 - 1 King Bed and 2 Large Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/c1dbb054.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (2 adults, 2 children) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout drapes/curtains Down duvet 2 bedrooms - 2 bedrooms - Sleeps 4 - 1 King Bed and 2 Large Twin Beds ![Standard Single Room, Pool View](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/36bf1f7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, Pool View ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet Blackout drapes/curtains 2 bedrooms - Sleeps 1 - 1 Twin Bed ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/d5ede4d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, Sea View ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet Blackout drapes/curtains 2 bedrooms - Sea view - Sleeps 1 - 1 Twin Bed ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/c1dbb054.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room (3 adults and 1 child) 8.0 Very good 1 review ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Blackout drapes/curtains Down duvet 2 bedrooms - 2 bedrooms - Sleeps 4 - 1 Queen Bed and 2 Twin Beds ![2 bedrooms, down comforters, minibar, desk](https://images.trvl-media.com/lodging/2000000/1120000/1119600/1119585/1eb2d2c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room (2 adults + 1 child) ### Highlights Balcony or patio Soundproofed Air conditioning Connecting rooms available TV Down duvet Blackout drapes/curtains 2 bedrooms - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-De-La-Cruz-Hotels-Puerto-Palace.h1119585.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-De-La-Cruz-Hotels-Puerto-Palace.h1119585.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.40830%2C-16.55076&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5tpqTYSVCGxaLyHuwfCnNPf4-xU=) c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400 #### What's nearby - Taoro Park - 6 min walk - 0.5 km - Plaza del Charco - 14 min walk - 1.2 km - Loro Park - 18 min walk - 1.5 km - La Paz Lookout - 19 min walk - 1.6 km - Lago Martianez Swimming Pools - 10 min drive - 2.3 km #### Getting around - Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive #### Restaurants - ‪Bar Cafetería Central - ‬10 min walk - ‪Bar Reilupeli - ‬11 min walk - ‪Cafeteria Puerto Alto - ‬3 min walk - ‪Cafe Mocay - ‬6 min walk - ‪Amos Boulevard Café - ‬3 min walk ## About this property ### Hotel Puerto Palace Upscale family-friendly hotel Consider a stay at Hotel Puerto Palace and take advantage of a poolside bar, a terrace, and mini golf. For some rest and relaxation, visit the sauna or 2 hot tubs, and indulge in a manicure/pedicure or a massage. Fitness classes and Pilates classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with a garden and a playground. Other perks include: - 2 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a lifeguard on site - Free self parking - An outdoor tennis court, babysitting (surcharge), and multilingual staff - An elevator, a banquet hall, and a porter/bellhop - Guest reviews say great things about the helpful staff Room features All 314 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes. Extra conveniences in all rooms include: - Rainfall showers, bidets, and shower/tub combinations - Balconies or patios, daily housekeeping, and desks ## Similar properties ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/920000/912700/912631/0e4fbd06.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Sunlight San Felipe Puerto de la Cruz - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 288 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=912631&PinnedHotelID=912631&HadPinnedHotel=true®ionId=-1&adults=2) ![Ocean views ](https://images.trvl-media.com/lodging/1000000/920000/912800/912768/450ea876.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Precise Resort Tenerife Puerto de la Cruz - Pool - Kids pool - Free WiFi - Restaurant 8.0 Very good 348 reviews CA $202 CA $216 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=912768&PinnedHotelID=912768&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2340000/2335300/2335300/3b3f4946.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Best Semiramis Puerto de la Cruz - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 685 reviews CA $158 CA $170 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=2335300&PinnedHotelID=2335300&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property - evening/night](https://images.trvl-media.com/lodging/3000000/2240000/2231000/2230926/3d7e7a86.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meliá Costa Atlantis Tenerife Puerto de la Cruz - Pool - Spa - Kids pool - Free WiFi 10 Exceptional 2 reviews CA $242 CA $259 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=2230926&PinnedHotelID=2230926&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1210000/1202500/1202430/c1b14e13.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Las Aguilas Tenerife, Affiliated by Melia Puerto de la Cruz - Pool - Breakfast included - All-inclusive - Kids pool 8.8 Excellent 167 reviews CA $258 CA $277 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=1202430&PinnedHotelID=1202430&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception hall](https://images.trvl-media.com/lodging/10000000/9280000/9277000/9276915/da0ae799.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Monopol Puerto de la Cruz - Pool - Hot tub - Breakfast included - Spa 8.4 Very good 260 reviews CA $135 CA $144 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=9276915&PinnedHotelID=9276915&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/13000000/12230000/12225700/12225645/ca13ccdb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Silken Saaj Maar- Adults Only Puerto de la Cruz - Pool - Spa - Free WiFi - Restaurant 9.2 Wonderful 60 reviews CA $158 CA $169 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=12225645&PinnedHotelID=12225645&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/120000/112400/112363/fb4320c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### FERGUS Puerto de la Cruz Puerto de la Cruz - Pool - Breakfast included - All-inclusive - Kids pool 8.4 Very good 68 reviews CA $106 CA $114 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=112363&PinnedHotelID=112363&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/870000/866300/866283/ea0f137e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Atlantic El Tope Puerto de la Cruz - Pool - All-inclusive - Free WiFi - Restaurant 8.2 Very good 469 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=866283&PinnedHotelID=866283&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, 2 outdoor pools](https://images.trvl-media.com/lodging/2000000/1120000/1111800/1111746/c2717055.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BLUESEA Puerto Resort Puerto de la Cruz - Pool - Hot tub - All-inclusive - Spa 7.0 Good 306 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=1111746&PinnedHotelID=1111746&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite parking ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - 2 hot tubs - 2 outdoor pools - Arcade/game room - Basketball - Children's pool - Fitness classes - Gym - Library - Mini golf - Outdoor tennis court - Pilates classes - Playground - Sauna - TV in common areas - Volleyball ### Family friendly - 2 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's pool - Laundry facilities - Lifeguards on site - Mini golf - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 6,458 square feet of conference space - Business center - Computer station - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace ### Spa - Manicures/pedicures - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) ### More - 1 building - 4 floors - Ballroom - Banquet hall - Lifeguards - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Bidet - Free toiletries - Hair dryer - Rainfall showerhead - Shower/bathtub combination - Towels provided ### Entertainment - TV ### Food and drink - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: midnight Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 30.0 per day ### Property payment types ## Important information ### Optional extras - In-room safe fee: EUR 2.50 per day - Rollaway bed fee: EUR 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Please note that this property has a dress code that requires long pants in the restaurant during dinner hours. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Palace Hotel Puerto Puerto Palace Hotel Puerto Palace Tenerife/Puerto De La Cruz Puerto Palace De La Cruz Puerto Palace Hotel Puerto de la Cruz Puerto Palace Hotel Puerto Palace Hotel Puerto de la Cruz Puerto Palace Hotel Puerto Palace Puerto de la Cruz Hotel Puerto Palace Puerto de la Cruz Puerto de la Cruz Puerto Palace Hotel Hotel Puerto Palace Puerto Puerto De La Cruz Puerto Palace Hotel Puerto Palace Hotel Hotel Puerto Palace Puerto de la Cruz Hotel Puerto Palace Hotel Puerto de la Cruz ## Frequently asked questions ### Does Hotel Puerto Palace have a pool? > Yes, this property has 2 outdoor pools and a children's pool. ### How much does it cost to stay at Hotel Puerto Palace? > As of Oct 3, 2025, prices found for a 1-night stay for 2 adults at Hotel Puerto Palace on Oct 29, 2025 start from CA $164.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Puerto-De-La-Cruz-Hotels-Puerto-Palace.h1119585.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Puerto Palace pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Puerto Palace? > Self parking is free at this property. ### What time is check-in at Hotel Puerto Palace? > Check-in start time: 4:00 PM; Check-in end time: midnight. ### What time is check-out at Hotel Puerto Palace? > Check-out is at noon. ### Where is Hotel Puerto Palace located? > This family-friendly Puerto de la Cruz hotel is located near the beach, within a 10-minute walk of Taoro Park and Parque canino Taoro Can. La Vola and Garden Beach are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Puerto Palace Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.8 Location ### 8.8 Staff & service ### 8.4 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 204 8 - Good 201 6 - Okay 54 4 - Poor 19 2 - Terrible 7 ### 8/10 Good #### Jean Pierre Jul 24, 2025 Liked: Cleanliness, staff & service, amenities The hotel is located a bit to far from the city center ##### Jean Pierre Stayed 8 nights in Jul 2025 ### 8/10 Good #### Shahrooz Sep 14, 2025 Liked: Cleanliness, staff & service The hotel and rooms were clean, and staff (especially in the restaurants) were very friendly and helpful. Breakfast was nice, but the coffee machines were very slow and the menu could be more versatile. Dinner had more variety, though I missed red meat. Parking was a real issue – spaces inside are very limited, and while you can park nearby, it often takes a long time to find a spot. Wi-Fi was weak in our building and frequently cut out. Also, the in-room safes are only available for rent, and the gym listed on the website isn’t part of the hotel but a paid external facility. Overall, okay stay but definitely room for improvement. ##### Shahrooz Stayed 7 nights in Sep 2025 ### 8/10 Good #### Andrea May 1, 2025 Liked: Cleanliness, staff & service, room comfort #### Nice stay Nice garden and swimming pool complex. Room are hold but big and great views ##### Andrea Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Richard Mar 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year. ##### Richard Stayed 2 nights in Jan 2025 ### 8/10 Good #### Brian Apr 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great staff, nice big property beautiful property in a good location. check in was fantastic b/c of the staff. i wish i wrote down her name. she was so nice and fun. also a fantastic breakfast buffet and lively evening entertainment. i would stay here again for sure. ##### Brian Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Alberte Mar 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Chill pool area Great room with balcony, big bed and bathroom. The pool area was nice and a bar where they served food and drinks. Close to the city center and nice view of mountains and the sea ![](https://a.travel-assets.com/ugc/hotel-reviews/20DC82A36E4D15066E5FD434AE4E14B74BF3FE151742560548483.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/06D7DBC51BB9EA44B2CFFD32352AF555B17B4DB21742560553295.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B5F2E4B78AC3BA5C863E8F8EA6BD7E92FEA237021742560553130.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C640C30A29E553DEA8AEF725E3000DD584B350EA1742560553231.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alberte Stayed 4 nights in Mar 2025 ### 8/10 Good #### Matthew James Edward Feb 17, 2025 Liked: Cleanliness, staff & service, amenities Nice hotel, but absolutely nothing to do locally ##### Matthew James Edward Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Martina Jul 22, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great hotel ##### Martina Stayed 14 nights in Jul 2023 ### 10/10 Excellent #### Allison jane Sep 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back ##### Allison jane Stayed 10 nights in Sep 2024 ### 10/10 Excellent #### Xiaoyi Aug 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel, kids friendly ##### Xiaoyi Stayed 12 nights in Aug 2023 ### 10/10 Excellent #### Mihai Nov 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities All is beautiful! ##### Mihai Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Jim Oct 15, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place ##### Jim Stayed 1 night in Oct 2022 ### 10/10 Excellent #### Emmanuel Dec 21, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m! ##### Emmanuel Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Sigrún Jun 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Loved it! ##### Sigrún Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Augustina Jun 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment ##### Augustina Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Jenny Jul 20, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Solo traveller Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend. ##### Jenny Stayed 3 nights in Jun 2022 ### 8/10 Good #### Tomas Dec 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great pool area. WIFI not really up to par in the room. Scetchy. ##### Tomas Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### jesus Nov 8, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The ac control button is limited to four settings and the top setting is just ok. ##### jesus ### 6/10 Okay #### Jane Nov 8, 2024 Liked: Cleanliness, room comfort Disliked: Staff & service #### Dated hotel on outskirts of town. The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual. ##### Jane Stayed 2 nights in Nov 2024 ### 8/10 Good #### Jonas Dec 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No so bad at all. Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools. ##### Jonas Stayed 9 nights in Dec 2023 ### 10/10 Excellent #### Jacqueline Aug 2, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay, wonderful staff. Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat. ##### Jacqueline Stayed 16 nights in Jul 2022 ### 10/10 Excellent #### Verified traveller Jan 15, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel with a wonderful area inside! Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel. ##### Verified traveller Stayed 9 nights in Jan 2024 ### 8/10 Good #### Lilian Aug 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hôtel agréable, buffet du matin varié, activités et piscine faciles d'accès. Un peu vieillissant par rapport aux hôtels plus moderne mais toujours avec des commodités de bonne facture ##### Lilian Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### bruno Aug 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Magifique hôtel sur les hauteur de Puerto de la Cruz.Bel espace piscine.Chambre propre et belle avec balcon.Restaurant avec un buffet varié et produits frais.Petit defeuner copieux.le personnel est sympathique.L'hotel est 15-20mn du centre et proche de la gare routière pour visiter la Orotavaet autes sites.Le + mini golf. ##### bruno Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### María Gema Aug 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Personal muy amable y atento. Instalaciones muy limpias. ##### María Gema Stayed 6 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Occidental Torremolinos Playa](https://www.expedia.ca/Torremolinos-Hotels-Occidental-Torremolinos-Playa.h1909874.Hotel-Information) > > [Hotel Marqués de Riscal, a Luxury Collection Hotel, Elciego](https://www.expedia.ca/Elciego-Hotels-Hotel-Marques-De-Riscal.h1523319.Hotel-Information) > > [Hotel Apartamentos Bajondillo](https://www.expedia.ca/Torremolinos-Hotels-Hotel-Apartamentos-Bajondillo.h1475566.Hotel-Information) > > [Marriott's Marbella Beach Resort](https://www.expedia.ca/Marbella-Hotels-Marriotts-Marbella-Beach-Resort.h903183.Hotel-Information) > > [Hotel Santa Marta](https://www.expedia.ca/Lloret-De-Mar-Hotels-Hotel-Santa-Marta.h428543.Hotel-Information) > > [Grand Palladium White Island Resort & Spa - All Inclusive](https://www.expedia.ca/Sant-Josep-De-Sa-Talaia-Hotels-Grand-Palladium-White-Island-Resort-Spa-All-Inclusive.h9778941.Hotel-Information) > > [The Ritz-Carlton Tenerife, Abama](https://www.expedia.ca/Guia-De-Isora-Hotels-The-Ritz-Carlton.h1338023.Hotel-Information) > > [Hotels in Montreal](https://www.expedia.ca/Montreal-Hotels.d178288.Travel-Guide-Hotels) > > [Apartamentos Sal Rossa](https://www.expedia.ca/Sant-Josep-De-Sa-Talaia-Hotels-Apartamentos-Sal-Rossa.h16434480.Hotel-Information) > > [Iberostar Selection Playa de Muro Village](https://www.expedia.ca/Muro-Hotels-Iberostar-Selection-Playa-De-Muro-Village.h1734031.Hotel-Information) > > [Gran Hotel Sóller](https://www.expedia.ca/Soller-Hotels-Gran-Hotel-Soller.h1129700.Hotel-Information) > > [Sol Torremolinos - Don Pablo](https://www.expedia.ca/Torremolinos-Hotels-Sol-Torremolinos-Don-Pablo.h73385.Hotel-Information) > > [Hard Rock Hotel Ibiza](https://www.expedia.ca/Sant-Josep-De-Sa-Talaia-Hotels-The-Site-Hotel-Ibiza-New-Opening-2026.h7065553.Hotel-Information) > > [Le Meridien Ra Beach Hotel & Spa](https://www.expedia.ca/El-Vendrell-Hotels-Le-Meridien-Ra-Beach-Hotel-Spa.h1175187.Hotel-Information) > > [Grand Palladium Select Palace Ibiza - All Inclusive](https://www.expedia.ca/Sant-Josep-De-Sa-Talaia-Hotels-Grand-Palladium-Palace-Ibiza-Resort-Spa.h1439711.Hotel-Information) > > [Melia Costa Del Sol](https://www.expedia.ca/Torremolinos-Hotels-Melia-Costa-Del-Sol.h525750.Hotel-Information) > > [Bahia Principe Fantasia Tenerife - All Inclusive](https://www.expedia.ca/San-Miguel-De-Abona-Hotels-Bahia-Principe-Fantasia-Tenerife-All-Inclusive.h21628653.Hotel-Information) > > [Hotel Riu Monica - Adults Only](https://www.expedia.ca/Nerja-Hotels-Hotel-Riu-Monica-Adults-Only.h1096993.Hotel-Information) > > [Iberostar Waves Royal Andalus](https://www.expedia.ca/Chiclana-De-La-Frontera-Hotels-Iberostar-Royal-Andalus.h2858301.Hotel-Information) > > [NYX Hotel Ibiza - Adults Only](https://www.expedia.ca/Sant-Antoni-De-Portmany-Hotels-Alua-Hawaii-Ibiza.h1134236.Hotel-Information) > > [Sol Principe](https://www.expedia.ca/Torremolinos-Hotels-Sol-Principe.h902884.Hotel-Information) > > [Club La Santa - all sports inclusive](https://www.expedia.ca/Tinajo-Hotels-Club-La-Santa-All-Sports-Inclusive.h10481064.Hotel-Information) > > [Boutique Hotel Villa Gala](https://www.expedia.ca/Cadaques-Hotels-Boutique-Hotel-Villa-Gala.h20608263.Hotel-Information) > > [Hotel Vibra Mare Nostrum](https://www.expedia.ca/Ibiza-Town-Hotels-Hotel-Playasol-Mare-Nostrum.h1200270.Hotel-Information) > > [Iberostar Heritage Grand Mencey](https://www.expedia.ca/Santa-Cruz-De-Tenerife-Hotels-Iberostar-Heritage-Grand-Mencey.h17496.Hotel-Information) > > [The Unexpected Ibiza Hotel - Ushuaïa Club entrance included](https://www.expedia.ca/Sant-Josep-De-Sa-Talaia-Hotels-Ushuaia-Ibiza-Beach-Hotel.h910196.Hotel-Information) > > [Nobu Hotel Ibiza Bay](https://www.expedia.ca/Ibiza-Town-Hotels-Nobu-Hotel-Ibiza-Bay.h17675282.Hotel-Information) > > [Ocean House Costa del Sol, Affiliated by Meliá](https://www.expedia.ca/Torremolinos-Hotels-Ocean-House-Costa-Del-Sol.h72084.Hotel-Information) > > [xxxxxxxxxx](https://www.expedia.ca/Chiclana-De-La-Frontera-Hotels-Xxxxxxxxxx.h38262598.Hotel-Information)