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Smy Puerto de la Cruz

Star Rating
4 out of 5
Photo gallery

Reviews

3.8 / 5Good
267 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • All-inclusive

Map

What's nearby

  • Popular Location
    La Paz Lookout
    3 min walk
  • Popular Location
    Martianez Shopping Centre
    5 min walk
  • Restaurant
    La Luna
    1 min walk
  • Restaurant
    El Toro Negro
    1 min walk
  • Airport
    Santa Cruz de Tenerife (TFN-Tenerife North)
    22 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
Reserve without credit card
Some room options won't require your credit card details to book. You'll pay during your stay.
  • Double or Twin Room

    Room Amenities

    • Sleeps 2
    More details
  • Economy Twin Room

    Room Amenities

    • Sleeps 2
    More details
  • Double or Twin Room, Ocean View

    Room Amenities

    • Ocean view
    • Sleeps 2
    More details
  • Superior Double or Twin Room

    Room Amenities

    • Mountain view
    • Sleeps 2
    More details
  • Superior Double or Twin Room, Sea View (high floor)

    Room Amenities

    • Sea view
    • Sleeps 2
    More details
  • Double or Twin Room (extra bed child up to 11 years old)

    Room Amenities

    • Sleeps 3
    More details
  • Double or Twin Room (with extra bed adult)

    Room Amenities

    • Sleeps 3
    More details
  • Family Room

    Room Amenities

    • Sleeps 3
    More details
  • Double or Twin Room (3 adults)

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Family Room, Sea View

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Suite

    Room Amenities

    • Sleeps 4
    More details
  • Single Room

    Room Amenities

    • Sleeps 1
    More details
  • Single Room, Sea View

    Room Amenities

    • Sea view
    • Sleeps 1
    More details

About this area

Puerto de la Cruz

Located in Puerto de la Cruz, Smy Puerto de la Cruz is near theme parks and near the boardwalk. Loro Park is a popular attraction and the area's natural beauty can be seen at Lago Martianez Swimming Pools and Garden Beach. Our guests love the hotel's quiet location.

What's nearby

  • Popular Location
    La Paz Lookout - 3 min walk
  • Popular Location
    Martianez Shopping Centre - 5 min walk
  • Popular Location
    Sitio Litre Garden - 5 min walk
  • Popular Location
    Botanical Garden of La Orotava - 8 min walk
  • Popular Location
    Botanical Gardens - 9 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 22 min drive

Restaurants

  • La Palma — 1 min walk
  • La Luna — 1 min walk
  • El Toro Negro — 1 min walk
  • Lava — 1 min walk
  • Barrossa — 2 min walk

About this property

Smy Puerto de la Cruz

4-star, family-friendly hotel near Lago Martianez Swimming Pools
2 outdoor pools, a restaurant and 2 bars/lounges are available at this hotel. Free WiFi in public areas and a free shopping centre shuttle are also provided. Additionally, a poolside bar, a coffee shop/café and an outdoor tennis court are on-site. All 300 rooms offer free WiFi, balconies and TVs with cable channels. Other amenities available to guests include hairdryers, laptop-compatible safes and phones.
Smy Puerto de la Cruz offers 300 forms of air-conditioned accommodation with laptop-compatible safes and a hairdryer. Rooms open to balconies. Cable televisions are provided. Bathrooms include a bath, a bidet and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

All-inclusive details

All-inclusive room rates at Smy Puerto de la Cruz are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet meals, snacks and local beverages included
Entertainment
On-site live performances

Policies

Check-in

Check-in available 24 hours

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.

Pets

  • Pets not allowed

Payment types at the property

Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: EUR 8 per day
  • An in-room refrigerator is available for an additional fee
  • In-room safe fee: EUR 2.20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Cash transactions at this property cannot exceed EUR 2500 due to national regulations. For further details, please contact the property using the information in the booking confirmation. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.

Property is also known as

  • Hotel Puerto Cruz Puerto de la Cruz
  • Hotel Puerto Cruz
  • Puerto Cruz Puerto de la Cruz
  • Puerto Cruz Puerto la Cruz

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free nearby parking
  • Self parking: EUR 8 per day
  • Limited parking spaces
  • Free shopping centre shuttle

Food and drink

  • Free breakfast available
  • All buffet meals, snacks and local beverages included
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar

Things to do

  • 2 outdoor pools
  • Children's pool
  • Outdoor tennis court
  • Playground

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dry-cleaning service
  • Laundry facilities
  • Playground

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hairdryer

Entertainment

  • 32-inch TV
  • TV channels

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone

Nearby things to do

Activities

Where to eat

5 - Excellent
60
4 - Good
125
3 - Okay
56
2 - Mediocre
24
1 - Poor
2
4.1
Cleanliness
4.1
Service and Staff
3.9
Amenities
3.7
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best part for me was it had a car park. Very rare over here.

Stayed 2 nights in Sep. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staffs are very helpful and friendly, food is also good. Did not like trying for long time to open my door.

Stayed 3 nights in Jul. 2019

4/5 Good

  • Liked: Amenities
  • Disliked: Property conditions & facilities

Few staff really helpful and nice, some not and not easy to communicate too, swimming pool area clean, rooms were nice but a bit dusty and had a broken storage unit, food was decent but had a wide choice of variety to pick which was excellent, inside looks lovely but outside of hotel building needs some colour, some love to it, looks like a run down secondary school, enjoyed my stay tho beds were comfy, shower room really nice

Stayed 8 nights in Jul. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We thourely enjoyed our stay here. We had new year at the hotel and they went all out. We loved it here

Stayed 7 nights in Dec. 2018

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely views

I booked with half-board, and while the food was generally quite good, I was a little surprised to have to pay for any beverages at dinner, including water. The hotel itself was lovely with two pools, and the room was comfortable. It is on a large hill, do returning from the main downtown area is a big climb. WiFi was a bit spotty on the 7th floor, and TV had limited English channels. All in all, I would stay again.

Stayed 6 nights in Mar. 2019

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