Find luxury hotels in Puerto Aventuras

"Everything was great. Maybe except for the room service. Tried to order room service for breakfast and they told us that the buffet is open. So they only delivered fruits and coffee. Phone in the room didn’t worked for a couple days. We were so disappointed, so we didn’t used the room service as much as we wanted too. But overall everything is great!"

"I loved everything about this resort. The staff were very personable and cared for you. I was treated very well. The drinks and food were amazing. It was a stunning resort with lots to do. I would say it could have used more events and the club is kinda far make sure to shuttle and not walk. Dianna/diane I forgot she was so helpful getting us reservations. Highly recommend this resort!"

"great spot close to everything making it walkable and convenient "

"Great staff lots of options for dining and entertainment. Loved our stay. "

"Great for family. "

"We have stayed in larger resorts, which may offer more amenities, but none surpass the customer service offered by Dreams. The quality of customer service we received from the very beginning, which was before we even arrived, was simply outstanding. We have never once in all of our travels been asked what our needs might be in advance of our arrival, those needs were met as well! Yanin Rodrguez, Christiane, and Paulina were simply outstanding in their customer service through our entire stay. We were given a full explanation of the facility upon arrival, another remarkable feature.One negative was closures of 3 restaurants for private functions while we were there. Another is not enough lounge chairs on the beach, which is characteristic of every resort we’ve stayed in regardless of the Island or resort. Overall, we loved our ocean view room, housekeeping was superb; the warmth and charm of a smaller hotel was very much appreciated. We look forward to a return in the future, and would highly recommend this resort."

"everything was easy. Adult section was great. quiet"

"Staff are very friendly "

"The people have excellent customer service"