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Reviews of Catalonia Riviera Maya Resort and Spa All Inclusive

4 out of 5
Catalonia Riviera Maya Resort and Spa All Inclusive
Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 575 out of 1400 reviews" "
Rating 8 - Good. 343 out of 1400 reviews" "
Rating 6 - Okay. 239 out of 1400 reviews" "
Rating 4 - Poor. 127 out of 1400 reviews" "
Rating 2 - Terrible. 116 out of 1400 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing, super friendly and helpful. I was a solo traveler and they remembered me at the restaurants, remembered my allergy too! They staff keep the place clean and well run. The pool staff work hard getting everyone playing games, the bar staff never stop. Management should look into getting more bar staff working, one person for 15 people at a swim up bar is hard. Wait time is toooo long. Foood was good - definitely book ahead of time the restaurants you want. Enough pools and activities. The seaweed took over the beach but they had people out there everyday, working hard. Too bad about the seaweed. I felt safe and secure in my room and walking around. This hotel doesn’t do shutttle so I worked with “eTransfers” shuttle and it was great. I did private transportation and the staff communication was superb. They WhatsApp you e writhing you need to know and where to go in the airport.
Stayed 4 nights in May 2024

6/10 Okay

Dilip Jaysing

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I bought the privilege package and to be honest the regular people had better views than I did we were stuck in building 10 near road for apartments. The food was good Teppanyaki just served us food no skill show a couple that were local said this place has gone downhill. The beach is hit and miss due to the weather not their fault but you do have the lagoon as a safety net. The desserts was very lacking and they offered only fruit during the day at the regular buffet and the private buffet which is ridiculous. It's an OK place but I will not go here again I preferred the occidental Xcaret for the same price and they know what privilege means.
Stayed 7 nights in May 2024
Response from Catalonia Riviera Maya on May 21, 2024
Thank you for sharing your experience at Catalonia Riviera Maya. We are sorry to hear that your stay did not meet your expectations, especially after purchasing the Privilege category.We understand how important a good view is to fully enjoy your stay. We appreciate your feedback on the Teppanyaki show and the desserts, and we will take it into consideration to improve these aspects.Regarding the fruit and dessert offerings, we value your input and will review our options to provide a more satisfying culinary experience. We are glad to hear that you appreciated the access to the lagoon, even when the weather did not allow for full enjoyment of the beach.We regret that we did not meet your expectations compared to other experiences. We hope you give us another chance in the future to show you the improvements we will make based on your feedback.

8/10 Good

Mohamad, Kirkland

Travelled with group
Good.
Stayed 7 nights in May 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hands down one of the best resorts I have ever stayed at and I will always return to. The staff was very friendly and easy to talk to. They were always cleaning or upgrading. Top notch resort.
Stayed 10 nights in Feb 2024

8/10 Good

Jeffrey, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We come to scuba dive so this place is perfect for that. Dive shop right on site and quick 10 min walk to the marina. Otherwise the place is perfect for what we need: clean, enough places to eat with quality food and friendly staff. Incredibly affordable price as well.
Stayed 5 nights in May 2024

8/10 Good

Rudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trying to set-up day for dinner was very difficult, using the QR CODE WAS HARD TO set a reservation
Stayed 1 night in May 2024

8/10 Good

Desa, Friendswood

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We have stayed here several times, first time after covid. They have made several changes that are not user friendly. Lots of people complained. They have dinner reservations online that is not user friendly and system was down alot. Some customer service agents could help and some could not. Our room upgrade took time and we were out of a room for over 5 hours then had 2 technicians come to fix A/C and still was not fixed. They took away several fun activities like bikes, tennis and archery. Food options were reduced. One buffet is under remodeling and closed for over a week. The Japanese restaurant used to be fun and interactive, it no longer has either. Grill used to have several appetizers options that was removed. Privilege restaurant is top of the stairs far away. Privilege pool was over populated, some are not privileged guest. Staff are friendly! Cleaning service is amazing and the spa was fantastic!
Stayed 8 nights in May 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at Catalonia. The restaurants and entertainment were great and the hotel was very clean. They were always cleaning the property and upkeeping every day. The only reason I gave a 4 star was because the beach had a lot of rocks and seaweed and mostly because they did not honor my mothers Exclusive Travel Gold membership. They said I had to book through the website and not Expedia. I even showed them my moms contract number and I’m a beneficiary. That was really annoying but overall the trip was nice.
Stayed 6 nights in May 2024

8/10 Good

kathryn

Travelled with partner
Liked: Cleanliness, amenities
We really enjoyed our stay. There were several things that we didn’t care for. The pools were very warm and not refreshing. The pools were also dirty and caused our suits to turn green from a film floating on top of the water. Our room was very nice and updated. However, our bed was extremely hard and caused my husband to have back pain throughout our stay. While most staff were friendly, there were some that seemed bothered when we would ask for something.
Stayed 7 nights in May 2024

10/10 Excellent

Stepan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was reserving restaurants if you don’t do it by 8 o’clock by 815 and everything is reserved and you have to eat the same food every day
Stayed 7 nights in Apr 2024

10/10 Excellent

Alondra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and fantastic restaurant
Stayed 5 nights in Apr 2024

2/10 Terrible

Ismelys

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Las instalaciones son muy calurosas, muy mal servicio, mala comida y mal lugar para pasar tus vacaciones. No lo recomiendo, invierte tu tiempo en otro hotel con mejores condiciones. Desde el primer día tuvimos muchas frustraciones. La verdad no lo disfruté.
Stayed 5 nights in May 2024
Response from Catalonia Riviera Maya on May 21, 2024
Lamento escuchar que tu experiencia en el hotel no fue positiva. Parece que las instalaciones carecían de comodidades adecuadas, el servicio no cumplió con tus expectativas, la comida no fue satisfactoria y en general, no encontraste el lugar adecuado para disfrutar tus vacaciones. Entiendo tu recomendación de buscar otro hotel con mejores condiciones. Espero que en tu próximo viaje encuentres el destino perfecto que te proporcione una experiencia mucho más agradable y satisfactoria.

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. We are already planning our next trip!!
Stayed 8 nights in Apr 2024

10/10 Excellent

Chantal Simonne

Travelled with family
Liked: Property conditions & facilities
Loved the property and ability to engage in local cuisine and excursions off the resort
Stayed 7 nights in Apr 2024

6/10 Okay

Mary E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My boyfriend and I stayed here for 7 nights to celebrate our 50th birthdays. This was his first trip to Mexico my 4th it started out great, loved the snorkeling (recommend taking your own gear), buffet was good esp. for breakfast then he got sick. The staff was wonderful during this time checking on him, bringing him soup, fruit and we finally visited the dr. he was awesome. He rallied and we were able to enjoy the final days and the restaurant Beloved was our overall favorite the staff, romantic setting, the food was great the steak was far better then the Grill. The resort overall is just the right size and a lot of activities the entertainment staff was fun and got everyone moving. Didn't care for the bars opening at 11 but, made sense to help control people over drinking. One thing I do wish was available was the option to have snacks and drinks brought to the beach. Liked we could rent a golf cart (not through the hotel) and drive to shopping, restaurants and the Dolphin Discovery. Overall we would return to this resort and bring our kids. But, wish they had bigger family suites.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We enjoyed the resort itself, lots of activities, nice beaches and plenty of pools and seating. The restaurants and buffet were mostly nice, we were disappointed with the quality of food at the grill. Our air conditioner was leaking, it got fixed and then the ceiling by the door began leaking, that got fixed and then our bathroom ceiling started leaking, and the room itself is in need of renovation
Stayed 7 nights in Apr 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay. The staff was so friendly and helpful. There are many pools to swim and hang out. Also a very nice beach area. The beds were comfortable and we loved our balcony in our room. We were there for a family wedding and it couldn’t have been any better. My only negative was that we couldn’t make a dinner reservation until 8:00 am that day online. But by 8:05 it was fully booked unless we wanted to eat at 9:00 pm. Luckily there are several restaurants and even the buffet had decent food. We never did get into the Italian restaurant the entire week. I was disappointed. That being said, I still gave this 5 stars. I have been to several all inclusive resort’s and I found this one outstanding.
Stayed 7 nights in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Rooms were made up every day. Steak house, Beloved and the buffet had excellent food Definitely worth the upgrade to Privileged. Front desk helped emencely in setting up a family visit
Stayed 5 nights in Apr 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

John Patrick Garo de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Privileged Family Suite. The room was very dark and smelled moldy. We didn't like it at all. The small pool on the terrace was very outdated. The food in the buffet was fine but nothing really amazing. We preferred the restaurants for dinner (especially the Bloved and Grill) and didn't have any problems to make a reservation. Drinks were often made with the fake alcohol brands. I guess you need to tip a lot to get the true brand. The beach for Privileged guests was nice and quiet; very shallow and good for small kids. I was a little disappointed with the kids club - the inside area was ugly and animators seemed that they didn't like their job at all.
Stayed 11 nights in Apr 2024

8/10 Good

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the catalonia. Only downfall was the food. The buffet was average slightly different every day but definitely not bad . The sit down dinners you need to book at 8am its an absolutely ridiculous system and the sit down food honestly isnt good enough to deal with the process. Overall great stay and friendly staff
Stayed 5 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Caitlin, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Shandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Tevin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They did not treat me and girlfriend with no VIP treatment. And the Hotel double charged be for 2 of my payment that I paid on arrival. And didn’t nothing for the inconvenience for the double charges. For the say of 995.14 and my check out fee for 141.41 that paid for. Blamed all the charges on you guys “Expedia”
Stayed 4 nights in Apr 2024
Response from Catalonia Riviera Maya on Apr 30, 2024
Hi Tevin, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Riviera Maya was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Once again, we apologize for any inconvenience, and we hope to have the opportunity to restore your faith in Catalonia Hotels & Resorts and provide you with the excellent service and hospitality you deserve.

10/10 Excellent

Shraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Marie Emma Jessika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Emma, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 Okay

Chantel

Stayed 7 nights in Apr 2024

10/10 Excellent

John

Stayed 4 nights in Apr 2024

2/10 Terrible

Yogin Himanshubhai

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Once you order the food it’s takes one and half to 2 hours to get on the table
Stayed 4 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Yogin, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. We appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

4/10 Poor

William

Travelled with group
We’ll all four people in our group Got sick and no notification that the main Buffett restaurant was closed for repairs very loud to try and hide the noise they played music very loud not good for relaxing.
Stayed 10 nights in Apr 2024
Response from Catalonia Riviera Maya on Apr 30, 2024
Thank you for taking the time to share your recent experience at Catalonia Riviera Maya. We sincerely apologize for the inconvenience you encountered during your stay, especially regarding the closure of the main buffet restaurant for repairs and the loud music played to mask the noise.Your feedback regarding the illness experienced by members of your group is concerning, and we take such matters very seriously. We assure you that the health and well-being of our guests are of the utmost importance to us, and we will investigate this issue promptly to ensure that appropriate measures are taken to prevent such incidents in the future.Regarding the closure of the buffet restaurant and the noise from the repairs, we regret any disturbance this may have caused to your relaxation and overall experience. Please accept our apologies for any inconvenience.We appreciate your valuable feedback, as it helps us identify areas for improvement and deliver better service to our guests. If there is anything else you would like to share or if you require further assistance, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay.

6/10 Okay

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Bridget

Travelled with family
Disliked: Staff & service, amenities
The staff were very unhelpful when any issues arose and most were not super polite in normal interactions. It was extremely disappointing. Food options were minimal and low quality, especially with one buffet closed due to renovations, they did not plan properly and seemed like there wasn’t enough staff or seating for those at the 2 resorts. The bartenders were personable and welcoming but that was it. Won’t return to a Catalonia resort due to this stay and wouldn’t recommend to anyone.
Stayed 9 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Bridget, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 Good

Shelby Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice that the ocean in front of the property was closed off by rocks so you could swim safely. Great for snorkeling. Lots of entertainment throughout the day. Cute sereque on the property which make you smile whenever you see them
Stayed 7 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hello Shelby, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 Excellent

Douglas James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and excellent Food
Stayed 8 nights in Apr 2024
Response from Social Media Team on Apr 29, 2024
Hi Douglas!Thank you for sharing your review. We're glad to hear you enjoyed your stay and the food at the property. We hope to see you again soon.Best regards

8/10 Good

Shanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t receive a good room upgrade more like a downgrade
Stayed 3 nights in Apr 2024
Response from Social Media Team on Apr 29, 2024
Hi Shanee,I'm sorry to hear that your experience with the room was not what you expected. Sometimes room changes can fall short of our expectations. We look forward to serving you again in the future to improve your perception.Best regards

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from this resort and loved it. The dining options were awesome and the staff was AWESOME!! The beach was beautiful and lots of snorkeling The entertainment staff was wonderful and the shows were worth watching!! We would return for sure.
Stayed 7 nights in Apr 2024
Response from Social Media Team on Apr 29, 2024
Hi Stephanie,I'm so glad to hear you had such a positive experience at the resort! It sounds like you enjoyed a wide variety of activities and amenities, from the food to the entertainment to the beauty of the beach. Best regards

10/10 Excellent

Isha

Travelled with group
Liked: Amenities
Great place!!
Stayed 4 nights in Apr 2024
Response from Social Media team on Apr 12, 2024
Dear IshaWe're glad you enjoyed your time with us!We're here to help make your experience even better!

10/10 Excellent

Tanner James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hello Tanner, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

4/10 Poor

michael

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Mar 2024
Response from Catalonia Riviera Maya on Apr 30, 2024
Hello Michael, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Kelvin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run ... great for all ages!
Stayed 7 nights in Mar 2024
Response from Social Media Team on Apr 12, 2024
We're glad to hear you had a positive experience, Kelvin! We look forward to welcoming you back again soon!

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a privilege family suite. The decor was simple but nice and the patio was a nice size with a table and chairs in addition to sun chairs. There were lots of restaurants but we weren't able to get a reservation at any of them and instead chose to eat at restaurants set aside for our level of room. The food was just ok, nothing exceptional. The drinks were delicious and strong for an all inclusive. Our suite also came with access to a private beach in addition to the regular beach on site. We visited the spa and had amazing treatments including one of the best massages of my life! Overall, I'd return to this property.
Stayed 3 nights in Mar 2024
Response from Social Media Team on Apr 12, 2024
Thank you for sharing your experience, Sabrina! We're glad to hear that you enjoyed your stay in the privilege family suite and found the decor simple yet nice. It's great that you appreciated the size of the patio and the amenities it offered. We're sorry to hear that you had difficulty securing reservations at the restaurants, but we're glad you found alternatives that suited your needs. We're delighted that you enjoyed the delicious and strong drinks, as well as the access to the private beach. It's fantastic to hear that you had amazing treatments at the spa, including one of the best massages of your life! We're thrilled that you would consider returning to our property. We look forward to welcoming you back!

10/10 Excellent

Morgan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The staff was great, helpful and friendly. We can’t wait to go back!
Stayed 3 nights in Apr 2024
Response from Social Media Team on Apr 29, 2024
Dear MorganIt sounds like you had an amazing time at the resort, Morgan! It's wonderful to hear that the staff made your experience enjoyable and that you're already looking forward to returning.

10/10 Excellent

Katherine

Stayed 7 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Katherine, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool
Stayed 4 nights in Mar 2024
Response from Social Media Team on Apr 29, 2024
Thank you for your review.Regards

10/10 Excellent

Maylin, West Bridgewater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Maylin, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort provides a good experience with its cleanliness (I saw staff cleaning pools, windows, washrooms throughout the day), its various meal options, and helpful staff. One thing to note is that this resort is VERY kid friendly. For families with little ones, the resort not only provides daily kid oriented activities, but they also have a dedicated space for kids arts and crafts, as well as toys. Think of it as a playgroup area. One thing I will note is that the beach is nothing too special. When it is not covered by seaweed, it is decent. Overall, this is a very good experience for families to enjoy.
Stayed 5 nights in Mar 2024
Response from Social Media Team on Apr 29, 2024
Dear DanielIt sounds like you had a positive experience overall at the resort, Daniel! The emphasis on cleanliness and the variety of meal options are definitely important factors for a pleasant stay. It's great to hear that they cater well to families with children, providing activities and dedicated spaces for them to enjoy. Thank you for sharing your insights about the beach as well. Overall, it seems like a great option for families looking to have a fun and comfortable vacation.

10/10 Excellent

Jessica Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hello Jessica, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Katharina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all amazing and this property is so well managed that everything ran smoothly and is clean and well-functioning! The reviews on here were griping about the reservation process for the special restaurants, and granted, that can be frustrating, but the buffets are great! We got in to all the restaurants as well and the Mexican and Tuscana are by far the best. Pepe and Gabi were fun animators and Miguel knows how to give the best massages! We got a free hydrotherapy appointment at the Spa with the Expedia VIP perk and that was great as well. We booked a day-excursion with the Concierge to Tulum, Cenotes and Snorkeling through Mayan Adventures and it was fantastic. The medic helped out injured kid, room service for the kids on date night, helpful and fun bartenders... it was all a big "recommend"!
Stayed 7 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hello Katharina, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the layout of the property. I felt there could have been slightly more dining options but other than that they were very accommodating. There was a lot to do there and I'm definitely going to stay there very soon again.
Stayed 3 nights in Mar 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Kelly, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

6/10 Okay

Navreet Kaur

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Catalonia Grand Costa Mujeres on Apr 30, 2024
Hi Navreet, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!