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Reviews of Holiday Inn Express & Suites Pueblo North, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Pueblo North, an IHG Hotel
4530 Dillon Drive, Pueblo, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 321 out of 622 reviews" "
Rating 8 - Good. 158 out of 622 reviews" "
Rating 6 - Okay. 71 out of 622 reviews" "
Rating 4 - Poor. 41 out of 622 reviews" "
Rating 2 - Terrible. 31 out of 622 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Leilanie

Stayed 1 night in Mar 2024

10/10 Excellent

Jordan

Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was great. The only thing is I was told we would have a late check out being an IHG member and then it was not noted. I called today and the staff told me it was not noted. They did allow us to check out at noon.
Stayed 2 nights in Mar 2024

10/10 Excellent

krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Bryan

Disliked: Cleanliness, property conditions & facilities
There is a putrid odor in the hallway and guests above us were quite boisterous throughout the night. Other than that, sleep was good and the room was clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Graciela

Liked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Jose

Stayed 2 nights in Jan 2024

10/10 Excellent

Facundo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jeffrey, Salt Lake City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was recently renovated and is in great shape. It is well maintained and the staff are professional and courteous. The breakfast buffet is especially well managed.
Stayed 2 nights in Dec 2023

2/10 Terrible

Susie

Stayed 1 night in Dec 2023

10/10 Excellent

Chantelle

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Jason, Lakewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and the lady in the breakfast room was fantastic and very helpful
Stayed 1 night in Nov 2023

8/10 Good

Sonja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Moriah, DENVER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good, the breakfast was great. The staff was very friendly and attentive, the rooms were clean. It was a little noisy with the traffic but overall it was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through
We're looking for a clean and comfortable place for the night as we continued our trip. It was perfect, beds extremely comfortable, just what we needed!
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again!
Really good. Very friendly staff. Great breakfast!
Stayed 1 night in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Sadie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blessed
Stay although short was very comfortable. Staff wife very courteous and friendly. Breakfast was amazing. Will definitely stay there again
Stayed 1 night in Sep 2023

10/10 Excellent

Erica

Stayed 1 night in Aug 2023

2/10 Terrible

Russ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falsely charged for no show
Made reservation by hotels.com 5 minutes prior to arrival. When we got there the night clerk told us they we completely full except for one room that had a no functioning toilet. He told us that he could not refund our money as it was made via third party. Hotels.com attempted to contact hotel by phone but got no answer(both that night at 11:30PM and the next day). Hotel has refused to refund our payment. As these are franchises I am not sure that when I contact IHG I can get any help. I recommend avoiding this hotel!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Super comfortable room. Surprisingly nice breakfast with really friendly staff.
Stayed 1 night in Sep 2023

2/10 Terrible

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room wasnt ready waited 2 hours plus wasnt clean enough bathrooms was little dirty tub dirty and toilet too.
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

2/10 Terrible

Jacob

Stayed 1 night in Jul 2023

10/10 Excellent

John R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've ever stayed at
The staff from room cleaners to maintenence man to front desk, we're EXTREMITY polite and greeted everyone. Made us feel welcomed. The one person that shined the most and I feel is the hotels gold nugget is the morning breakfast lady named Helen. She reminds you of grandma. Started your morning with a smile and VERY FRESH food. She took her job to heart and went over and above to see that EVERYONE that came in to eat had what they needed, helped immediately with how to work equipment. If you book at this hotel, i encourage you to, say hi to Helen from all of us the Gholsons
Stayed 4 nights in Aug 2023

10/10 Excellent

BARBIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location in the best part of town - safe-we enjoyed it
Stayed 1 night in Aug 2023

10/10 Excellent

Anna

Stayed 1 night in Aug 2023

2/10 Terrible

Barbara

Travelled with family
Disliked: Cleanliness, staff & service
Checking process was terrible Room was not clean bathroom dirty and bed smell used We arrive late at night and take aver 40 for checking they make a big deal on this reservation because of the third party reservation. Breakfast was good and morning staff very good .
Stayed 1 night in Aug 2023

2/10 Terrible

Maria

Stayed 1 night in Aug 2023

8/10 Good

Jodi

Stayed 1 night in Aug 2023

8/10 Good

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Raymond A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 2 nights in Jul 2023

10/10 Excellent

Babette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Cleanliness.
Stayed 1 night in Jul 2023

8/10 Good

M. Cory, Ruidoso

Liked: Cleanliness, staff & service, property conditions & facilities
Good selection of restaurants around the area. Hotel was as expected. Staff was pleasant and friendly. Rooms were nice and good size.
Stayed 3 nights in Jul 2023

6/10 Okay

Natasha

Travelled with pets, Travelled with partner
Liked: Staff & service
The location is close to a lot of shopping and restaurants, and the breakfast and attendants were FANTASTIC! It was great to see security at night outside at the property as well.
Stayed 3 nights in Jul 2023

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Absolutely wonderful hotel and staff! Very clean, roomy, comfy!
Stayed 1 night in Jul 2023

10/10 Excellent

Peter, Garden City

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Very nice clean property. The HVAC system was good, not loud so as to interrupt my sleep. The thermostat was accurate. I was in Pueblo for a classic car show and I was outside in 90+ temperature so the need for cool in the room was important. The person responsible for the Breakfast service was exceptionally nice and efficient and I appreciated her very much !! The food was good and she kept it stocked and perfect. She also kept the tables and eating area clean.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Singh

Stayed 1 night in Jun 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, seeing security guard was concerning until realizing hotel is being proactive due to homeless.in area. Terrific lady in breakfast room!! She made our morning bright.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome breakfast and friendly staff.
Stayed 1 night in Jun 2023

8/10 Good

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check the room before you settle in
No power for the coffee maker, microwave or refrigerator. Bed is fine.
Stayed 1 night in Jun 2023