Outdoor pool

Reviews of NH Puebla Centro Histórico

4 out of 5
NH Puebla Centro Histórico
Calle 5 Sur #105, Col. Centro, Puebla, PUE

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 102 out of 1002 reviews" "
Rating 4 - Poor. 53 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julio Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable and safe, very good service
Stayed 1 night in Apr 2024
Response from Josué Esteva Gallegos | Guest Relations on Apr 15, 2024
Dear Julio Cesar,It is a pleasure to greet you and thank you for taking the time to share your comments about your last stay with us. We are very happy to hear that you had a pleasant time and most importantly that we made you feel warm and comfortable during your stay. I assure you that we will continue working with the same commitment to offer you and all our guests, always, the best service. We hope to have the opportunity to welcome you again soon in your home in Puebla. Thank you for your visit, see you soon!

10/10 Excellent

Carlos A Munoz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opcion para hospedarte en el centro historico de Puebla.
Stayed 3 nights in Mar 2024
Response from Josué Esteva Gallegos | Guest Relations on Apr 10, 2024
Estimado Carlos, Es un gusto saludarlo desde NH Puebla Centro Histórico y agradecerle el tiempo que se ha tomado enviarnos su experiencia con motivo de su última estancia con nosotros.Nos alegra saber que ha pasado un momento agradable en Puebla y sobre todo que le hicimos sentir calidez durante su estancia. Sus palabras nos llenan de alegría y nos motivan a seguir trabajando para brindarles siempre el servicio que usted y todos nuestros huéspedes se merecen.Esperamos que en el futuro tengamos la oportunidad recibirlo nuevamente en esta su casa en Puebla.¡Gracias por su visita, hasta pronto!

2/10 Terrible

Silvana, Bogota

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel, it wasn’t clean and the conditions are not good. Breakfast was good
Stayed 2 nights in Mar 2024
Response from Josué Esteva Gallegos | Guest Relations on Apr 5, 2024
Dear Silvana,I would like to thank you for taking a few minutes of your time to review your experience during your last stay with us.I deeply regret that during your stay you experienced these inconveniences, I offer you my sincere apology for not being capable of meeting our standards during your visit. Be assured that I have carefully reviewed your comments and have shared them with the appropriate teams in order to prevent this from happening again in the future.We are committed to create memorable experiences, and I hope that in the future you can give us the opportunity to serve you again and we can restore your confidence in us.Thank you for your visit, see you soon!

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Mar 2024
Response from Josué Esteva Gallegos | Guest Relations on Apr 4, 2024
Dear Paul,It is a pleasure to greet you from NH Puebla Centro Historico. Thank you for taking the time to share your experience with us during your last visit. We are glad to know that you had a very pleasant experience and most importantly that we made you feel warm and comfortable during your visit. I assure you that we will continue to work hard to provide you and all our guests with the best service. I hope that in the future you can give us the opportunity to welcome you again here, your home in Puebla. A hug,

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, amenities
Sup r location
Stayed 3 nights in Mar 2024
Response from Josué Esteva Gallegos | Guest Relations on Mar 30, 2024
Dear Wayne, It is a pleasure to greet you and thank you for taking the time to share with us your comments about your last stay with us. We are very happy to know that you had a very pleasant time and especially that we made you feel warm during your stay. I assure you that we will continue working with the same dedication to offer you and all our guests, always, the best service. We hope to have the opportunity to serve you again soon in this, your home in Puebla. Thank you for your visit, see you soon!

4/10 Poor

Annemarie

Liked: Cleanliness
We had a bad experience checking in and felt the staff member made no effort to accommodate our needs and it certainly was not a warm welcome to Puebla. This impacted our overall impression of the hotel but we still enjoyed our brief stay in this city.
Stayed 1 night in Mar 2024
Response from Josué Esteva Gallegos | Guest Relations on Mar 25, 2024
Dear Annemarie,It is a pleasure to greet you from NH Puebla Centro Historico. I regret to read that we did not meet your expectations on this occasion. I kindly ask you to accept our sincere apologies, for us it is very important to know the experience and comments of our guests, because thanks to them we take into account the areas of opportunity in which we can improve. I assure you that we will continue working to provide the quality service that you and each of our guests deserve. We hope to welcome you again to amend that negative point of your stay and provide you with an experience that lives up to your expectations.Thank you again for choosing to stay with us and for taking the time to share your comments that always help us to continue improving.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent location, the hotel is really close to downtown
Stayed 4 nights in Mar 2024
Response from Josué Esteva Gallegos - Guest Relations on Mar 18, 2024
Dear Olga,It is a pleasure to greet you from NH Puebla Centro Historico and to thank you for the time you have taken to share your important comments about your most recent stay with us.We are very happy to know that you had a very pleasant time and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication to offer you and all our guests, always, the best service.We hope to soon have the opportunity to serve you again in this, your home in Puebla.Thanks for your visit, see you soon!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in Mar 2024
Response from Josué Esteva Gallegos - Guest Relations on Mar 11, 2024
Dear Henry,It is a pleasure to greet you from NH Puebla Centro Historico and thank you for the time you have taken to send us your valuable comments regarding your most recent stay with us.We are very happy to know that you had a very pleasant experience and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication and enthusiasm to provide you and all our guests with the service you deserve.We hope to soon have the opportunity to serve you and welcome you again in this your home in Puebla.Thanks for your visit, see you soon!

8/10 Good

Blanca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We book in this hotel, because the pool the area and this hotel was really dirty the pool was closed Bad smell n the room
Response from Josué Esteva Gallegos - Guest Relations on Mar 13, 2024
Dear Blanca,It is a pleasure to greet you from NH Puebla Centro Historico and thank you for the time you have taken to write us your comments about your most recent stay with us.I am very sorry that these inconveniences occurred on this occasion, and that your stay did not fully meet our usual standards. Please be assured that I have shared these details with the relevant team in order to continue improving the service we provide. I ask you in the kindest way, please accept our sincere apologies, for us it is very important to know the experience and comments of our guests, because thanks to them we take into account the areas of opportunity in which we can improve.I assure you that we will continue working to provide the quality service that you and each of our guests deserve. We hope you can give us the opportunity to serve you again and show you that we can continue to improve.Thanks for your visit, see you soon!

10/10 Excellent

Baldemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant, front desk and room ceaning staff were better than good
Stayed 3 nights in Mar 2024
Response from Josué Esteva Gallegos - Guest Relations on Mar 11, 2024
Dear Baldemar, It is a pleasure to greet you from NH Puebla Centro Historico and thank you for the time you have taken to send us your valuable comments regarding your most recent stay with us.We are very happy to know that you had a very pleasant experience and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication and enthusiasm to provide you and all our guests with the service you deserve.We hope to soon have the opportunity to serve you and welcome you again in this your home in Puebla.Thanks for your visit, see you soon!

4/10 Poor

Leticia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff is very unfriendly and not very helpful. They act as if you are bothering them when you ask for anything. I arrived with many bags and nobody even bothered to offer help. The hotel smells bad when you enter and the hotel building and interior furniture is run down. It needs to be renovated. I will never come back to this hotel. It is not the usual quality or service of other NH hotels I have stayed before.
Stayed 1 night in Feb 2024
Response from Josue Esteva Gallegos - Guest Relations on Feb 28, 2024
Dear Leticia,It is a pleasure to greet you and thank you for the time you have taken to share with us your important comments on the occasion of your most recent stay with us. I am very sorry to hear that on this occasion you experienced these inconveniences, and that your stay fully met our usual standards. I have shared your comments with our Front Office Manager to prevent this from happening again. For the above, I kindly ask you to accept our sincere apologies. For us it is very important to know the experience and comments of our guests, because thanks to them we take into account the areas of opportunity in which we can improve. I reiterate my sincere apologies and we hope that in the future you can give us the opportunity to serve you again and show you that we can continue to improve.

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
m
Stayed 2 nights in Feb 2024
Response from Josue Esteva Gallegos - Guest Relations on Feb 10, 2024
Dear Mary Ann,First of all, I would like to thank you for taking the time to write your comments about your recent stay with us. At NH Puebla Centro Historico we are very happy to know that you had a pleasant experience and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication to keep improving day by day. Thank you for your visit, we hope to see you soon!

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
m
Stayed 2 nights in Jan 2024
Response from Josue Esteva Gallegos - Guest Relations on Feb 10, 2024
Dear Mary Ann,First of all, I would like to thank you for taking the time to write your comments about your recent stay with us. At NH Puebla Centro Historico we are very happy to know that you had a pleasant experience and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication to keep improving day by day. Thank you for your visit, we hope to see you soon!

8/10 Good

Terry

Liked: Cleanliness, staff & service
Disliked: Amenities
I live in the country so I found the traffic noise distracting. It’s very close to the central area of the city
Stayed 2 nights in Jan 2024
Response from Josue Esteva Gallegos - Guest Relations on Feb 6, 2024
Dear Terry,First of all, I would like to thank you for taking the time to write your comments about your recent stay with us. At NH Puebla Centro Historico we are very happy to know that you had a pleasant experience and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication to keep improving day by day. Thank you for your visit, we hope to see you soon!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Everytning very good
Stayed 1 night in Jan 2024
Response from Josue Esteva Gallegos - Guest Relations on Jan 31, 2024
Dear Henry,First of all, I would like to thank you for taking the time to write your comments about your recent stay with us.At NH Puebla Centro Historico we are very happy to know that you had a pleasant experience and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication to keep improving day by day.Thank you for your visit, we hope to see you soon!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is ok
Stayed 5 nights in Jan 2024
Response from Josue Esteva Gallegos - Guest Relations on Jan 31, 2024
Dear Henry,First of all, I would like to thank you for taking the time to write your comments about your recent stay with us.At NH Puebla Centro Historico we are very happy to know that you had a pleasant experience and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication to keep improving day by day.Thank you for your visit, we hope to see you soon!

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
El alojamiento bien solo un pequeño problema al hacer el check in porque soy socio de Expedia gold member
Stayed 1 night in Dec 2023
Response from Josue Esteva Gallegos - Guest Relations on Jan 31, 2024
Estimado Miguel, En primer lugar, me gustaría agradecerle por tomarse el tiempo de escribir sus comentarios sobre su reciente estancia con nosotros.En NH Puebla Centro Histórico estamos muy contentos de saber que tuvo una experiencia agradable y sobre todo que le hicimos sentir cálido durante su estancia. Les aseguro que seguiremos trabajando con la misma dedicación para seguir mejorando día a día.¡Gracias por tu visita, esperamos verte pronto!

4/10 Poor

Virginia

Travelled with family
Be prepared for the noise! The church bells ring loud all the time in middle of night. No washcloths. Only half a “door” on shower.
Stayed 1 night in Jan 2024
Response from Josue Esteva Gallegos - Guest Relations on Jan 25, 2024
Es un placer poder saludarle y agradecerle por tomarse el tiempo de compartirnos sus comentarios sobre su más reciente estancia con nosotros. Lamento mucho los inconvenientes que tuvo durante su estancia, gracias a sus comentarios podemos tomar acciones para detectar y corregir nuestras áreas de oportunidad. Esperamos que en el futuro tengamos la oportunidad de servirle nuevamente.

8/10 Good

Daniel

Stayed 2 nights in Jan 2024

8/10 Good

crystal, portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean and the staff are friendly and helpful. Good central location.
Stayed 5 nights in Jan 2024
Response from Josue Esteva Gallegos - Guest Relations on Jan 15, 2024
Dear CrystalFirst of all, I would like to thank you for taking the time to write your comments about your recent stay with us. At NH Puebla Centro Historico we are very happy to know that you had a pleasant experience and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication to keep improving day by day. Thank you for your visit, we hope to see you soon!

6/10 Okay

Gabriel, LONDON

Travelled with partner
Liked: Staff & service
Great location. The room was quite noisy especially at night. Staff were very friendly and helpful. Breakfast was very good too.
Stayed 3 nights in Dec 2023
Response from Josue Esteva Gallegos - Guest Relations on Jan 5, 2024
Dear Gabriel,First of all, thank you for taking the time to write your comments about your recent stay with us.In NH Puebla Centro Historico we are very happy to know that you had a pleasant experience and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication.We hope to have the opportunity to serve you again soon in this your home in Puebla.

6/10 Okay

Yansi

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is very nice and helpful. The location is great. The infrastructure is quite poor. There was strong sewer odor in different areas of property including guest rooms. The water pressure in the shower was terrible— hardly had any water. The bathroom sink has terrible design—you always end up wet when you wash your hands because water splatters all over
Stayed 3 nights in Dec 2023
Response from Jacqueline Luna ( Front Office Manager ) on Dec 31, 2023
Dear Yansi!!!!Its a pleasure to greet you, and thank you for take your time and share your comments.I am so sorry that we did not meet your expectations, specially in the areas of maintenance.We will continue working on this details, to provide the service that you and our gust deserve.I reiterate our apologies, and we hope that you can give us a second opportunity to demonstrate that we can improve.

8/10 Good

JOSE, RANCHO CUCAMONGA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
IT IS CLOSED TO THE CITY CENTER BUT THAT'S IT.
Stayed 3 nights in Dec 2023
Response from Jacqueline Luna ( Front Office Manager ) on Dec 21, 2023
Dear Jose!!!!Its a pleasure to greet you, and thank you to take your time and share your comments about your recent stay with us.I am very happy to know that you had ann excellent experience and above all that we made you feel at home.We hope that we can receive you again at this your home in Puebla.

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very close to the Zócalo. A little corporate and uninteresting building, but very affordable
Response from Josue Esteva Gallegos - Guest Relations on Feb 6, 2024
Dear CliffFirst of all, I would like to thank you for taking the time to write your comments about your recent stay with us. At NH Puebla Centro Historico we are very happy to know that you had a pleasant experience and above all that we made you feel warm during your stay. I assure you that we will continue working with the same dedication to keep improving day by day. Best regards!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jacqueline Luna ( Front Office Manager ) on Dec 21, 2023
AApreciable David!!!!Es un gran placer poder saludarle y agradecerle amablemente nos haya compartido sus comentarios acerca de su reciente estancia con nosotros.Me alegra saber que pasó una grata experiencia y sobre todo que se sintió cálido durnate su estadíaEspero podamos seguirle recibiendo en ésta su casa en Puebla.

8/10 Good

Maria

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I booked through expedia and l was supposed to get breakfast buffet for $8.00 but they didn't honor it. Instead, they were trying to charge me almost $19.00. There aren't water or coffee stations anywere! l asked for coffee at the restaurant, and cause l didn't get the buffet, the cashier directed me to a little table and 10 minutes later, nobody showed up, so l left. The room was clean but the hallway's carpets are disgusting! Gym is so basic. Again, no water or paper towells to clean the machines.
Stayed 1 night in Nov 2023
Response from Jacqueline Luna ( Front Office Manager ) on Nov 16, 2023
Dear Maria!!!Its a pleasure to greet you, thank you for taking the time to share your comments about your recent stay with us.I am sorry that you had several issues regarding the service, we will work on the details shared to continue providing the best service possible.I reiterate my sincere apologies and we will put in progress strategies that will help us to improve in order to receive you as you deserve at this your home in Puebla.

6/10 Okay

RAFAEL

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location was the best it had. It's an old property which has a lot of little issues. It is pet friendly so be ready to wake up in the middle of the night with a dog barking inside the room next door. The shower has no curtains or door, it just has a small glass wall that only covers half of it, so water spills all over the bathroom floor. They didn't have any facial tissues in the hotel and no shampoo in the shower bottle which they did refill after a call to the front desk. The only good thing about this hotel was its location, really close to the main square.
Response from Jacqueline Luna ( Front Office Manager ) on Nov 7, 2023
Dear Rafael!!!!It is a pleasure to greet you and thank you for kindly sharing your comments about your recent stay with us.I am very sorry that we have not completely met your expectations, we will work on the areas of opportunity that you have shared with us to continue providing the service that you and each of our guests deserve.I hope we can welcome you back and show you that we can improve.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Central to historic area
Stayed 1 night in Oct 2023
Response from Jacqueline Luna ( Front Office Manager ) on Oct 26, 2023
Apreciable John!!!!Es un placer poder saludarle y agradecerle amablemente nos haya compartido sus comentarios acerca de su reciente estancia con nosotros.Me alegra mucho saber que pasó una grata experiencia y sobre todo que le hicimos sentir cálido durante su estadía.Espero con gusto podamos seguir recibiendole en ésta su casa en Puebla.

6/10 Okay

Ruby

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jacqueline Luna ( Front Office Manager ) on Nov 6, 2023
Apreciable Ruby!!!!!Es unplacer poder saludarle y agradecerle amablemente nos haya comaprtido sus comentarios acerca de su reciente estancia con nosotros.De acuerdo a su puntuación lamento que no hayamos cumplido la 100% con sus expectativas sin embargo seguiremos esforzandonos para brindar el trato y servicio que usted y cada uno de nuestros huéspedes merece.Espero con gusto podamos seguirle recibiendo en ésta su casa en Puebla.

10/10 Excellent

Bernardino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jacqueline Luna ( Front Office Manager ) on Oct 13, 2023
Apreciable Bernardino!!!!Es un placer poder saludarle y agradecerle amablemente nos haya compartido sus comentarios acerca de su reciente estancia con nosotros.De acuerdo a su puntuación me alegra saber que pasó una grata experiencia y que se sintió calido durante su estadía.Espero con gusto podamos recibirle nuevamente en ésta su casa en Puebla

2/10 Terrible

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Jacqueline Luna ( Front Office Manager ) on Oct 20, 2023
Apreciable Marco!!!!!Es un placer poder saludarle y agradecerle amablemente nos haya compartido sus comentarios acerca de su reciente estancia con nosotros.Lamento que no hayamos podido cumplir por completo con sus expectativas de acuerdo a la puntuación otorgada, sin embargo seguiremos trabajando para brindar el servicio que usted y cada uno de nuestros huéspedes merece.Le esperamos con gusto en ésta su casa en Puebla.

6/10 Okay

David

Stayed 3 nights in Sep 2023
Response from Jacqueline Luna ( Front Office Manager ) on Oct 8, 2023
Apreciable David!!!!Es un placer poder saludarle, y agradecerle se haya tomado el tiempo para compartirnos sus comentarios acerca de su reciente estancia con nosotros.De acuerdo a su puntuación lamento mucho no hayamos cumplido por completo con sus expectativas, sin embargo seguiremos trabajando para brindar el servicio que ustede y cada uno de nuestros huéspedes merece.

6/10 Okay

Carmen

Liked: Cleanliness, staff & service
Very
Stayed 1 night in Sep 2023
Response from Jacqueline Luna ( Front Office Manager ) on Oct 3, 2023
Apreciable Carmen!!!!Es un placer poder saludarle y agradecerle amablemente nos haya compartido su puntuación acerca de su reciente estancia con nosotros.De acuerdo al puntaje lamento mucho que nos ha hecho llegar lamento que no hayamos cumplido por completo con sus expectativas, sin embargo seguiremos esforzandonos para brindar el trato y servicio que usted y cada uno de nuestros huéspedes merece.Espero nos pueda brindar una nueva oportunidad para demostrarle que podemos mejorar

2/10 Terrible

makoto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location but not many cafes around
Stayed 1 night in Sep 2023
Response from Jacqueline Luna ( Front Office Manager ) on Sep 30, 2023
Dear Makoto!!!!!Its a pleasure to greet you, i am so glad for sharing your comments during your stay with us.Regarding your comment, there are many cafes around the main street, also many restaurants.But we can give you some many recommendations i saw that you stay here in the Hotel.There are:* TARLETSCOFFE * STARBUCKS* ITALIAN COFFE* MURAL DE LOS POBLANOS* FONDA DE SANTA CLARAAnd on the main street there are many places that you can find for fast food or also typical food of Puebla.With pleasure

10/10 Excellent

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 6 nights in Sep 2023
Response from Jacqueline Luna ( Front Office Manager ) on Sep 22, 2023
Apreciable Ramiro!!!!Es un placer poder saludarle y agradecerle nos haya compartido sus comentarios acerca de su reciente estancia con nosotros.De acuerdo a su puntuación me alegra saber que pasó una grata experiencia.Espero podamos recibirle nuevamente en ésta su casa en Puebla.

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jacqueline Luna ( Front Office Manager ) on Sep 22, 2023
Apreciable Manuel!!!!!Es un gutso poder saludarle y agradecerle nos haya compartido sus comentarios acerca de su reciente estancia con nosotros.Me alegra de verdad saber que pasó una grata experiencia y sobre todo que le hicimos sentir cálido durante su estadía.Espero que podamos recibirle pronto en ésta su casa en Puebla.

10/10 Excellent

Bon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
We love NH for the cleanliness and friendliness and the close proximity to the zocalo with restaurants upon restaurants of yummy eats
Stayed 3 nights in Aug 2023
Response from Jacqueline Luna ( Front Office Manager ) on Sep 6, 2023
Dear Bon!!!!Its a pleasure to greet you, than you for taking the time to share your comments about you recent stay with us.I am so glad to know that your experience was amazing, we hope we can receive you so soon at this your home in Puebla

10/10 Excellent

Mario

Stayed 1 night in Aug 2023
Response from Jacqueline Luna ( Front Office Manager ) on Sep 4, 2023
Apreciable Mario!!!!Es un placer poder saludarle y agradecerle amablemente nos haya hecho llegar sus comentarios acerca de su reciente estancia con nosotros.De acuerdo a su puntuación me alegra saber que pasó una grata experiencia y que lo hicimos sentír cálido durante su estadía.Espero le podamos recibir nuevamente en ésta su casa en Puebla.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for foreign travelers
I am very grateful to their staff. We had an urgent medical emergency on the trip in a foreign country. The staff exactly knew how to handle and prepared to deal with the urgent issue in a very immediate and professional manner. We highly recommend
Stayed 1 night in Aug 2023
Response from Jacqueline Luna ( Front Office Manager ) on Sep 22, 2023
Dear Mrario!!!!!Its a pleasure to greet you, and thanks to take your time and share your comments about your stay.I am so glad to know that you enjoyed your stay with us.We hope that we can receive you again a this your home in Puebla.

10/10 Excellent

Mario

Stayed 1 night in Aug 2023
Response from Jacqueline Luna ( Front Office Manager ) on Sep 4, 2023
Apreciable Mario!!!!Es un placer poder saludarle y agradecerle amablemente nos haya hecho llegar sus comentarios acerca de su reciente estancia con nosotros.De acuerdo a su puntuación me alegra saber que pasó una grata experiencia y que lo hicimos sentír cálido durante su estadía.Espero le podamos recibir nuevamente en ésta su casa en Puebla.

10/10 Excellent

Francisco

Stayed 1 night in Aug 2023
Response from Jacqueline Luna ( Front Office Manager ) on Sep 4, 2023
Apreciable Francisco!!!!Es un placer poder saludarle y agradecerle amablemente nos haya hecho llegar sus comentarios acerca de su reciente estancia con nosotros.De acuerdo a su puntuación me alegra saber que pasó una grata experiencia y que lo hicimos sentír cálido durante su estadía.Espero le podamos recibir nuevamente en ésta su casa en Puebla.

10/10 Excellent

Rosalinda, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Comfortable beds. I did not like the locked in-room fridge that was not cold or accessible.
Stayed 2 nights in Aug 2023
Response from Jacqueline Luna ( Front Office Manager ) on Aug 21, 2023
Dear Rosalinda.We're glad to hear from you.Thank you for your feedback, we'll make sure to improve our in-room fridges.We're happy you enjoyed the location and our beds though.

6/10 Okay

Carlos

Travelled with family, Travelled with pets
Liked: Staff & service, property conditions & facilities
Very close to the historic center in Puebla. The breakfast buffet was excellent. They charge too much for pet fees, and the pet can’t be left alone in the room. The property is in average condition. No ice maker machines on each floor, you have to call the kitchen every time you need ice.
Stayed 2 nights in Jul 2023
Response from Jacqueline Luna ( Front Office Manager ) on Aug 8, 2023
Dear Carlos!We're glad to hear about you.Thank you for your comments and sorry for the inconveniences, we'll take them into consideration for our improvement and we hope you can give us a second chance.We'll be sure to receive you with open arms again here in Puebla.

10/10 Excellent

Noe I

Liked: Cleanliness, staff & service, property conditions & facilities
excellent service.
Stayed 3 nights in Jul 2023
Response from Jacqueline Luna ( Front Office Manager ) on Jul 27, 2023
Apreciable Noé!!!!Es un placer poder saludarle y agradecerle amablemente se haya tomado el tiempo para compartirnos sus comentarios aceca de su reciente estancia con nosotros.De acuerdo a su puntuacion me alegra saber que pasó una grata experiencia y que le hicimos sentir cálido durante su estadía Espero podamos recibirle nuevamente en ésta su casa en Puebla

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Jacqueline Luna ( Front Office Manager ) on Jul 24, 2023
Apreciable Gabriela!!!Es para mi un gran placer poder saludarle y agradecerle amablemente nos haya compartido su evaluación acerca de su reciente estancia con nosotros.Me da gusto saber que de acuerdo a su calificación pasó una grata experiencia, espero podamos recibirle pronto en ésta su casa en Puebla.

8/10 Good

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent.
Stayed 6 nights in Jul 2023
Response from Jacqueline Luna ( Front Office Manager ) on Jul 24, 2023
Apreciable George!!!!Es un placer poder saludarle y agradecerle amablemente nos haya compartido su evaluación acerca de su reciente estancia con nosotros, de acuerdo a su calificación me da gusto saber que paso una agradable estadía.Espero con gusto podamos recibirle nuevamente en ésta su casa en Puebla .

2/10 Terrible

Olaf

Stayed 1 night in Jul 2023
Response from Marco Antonio Cabrera-Guest Relations- Nh Puebla C on Jul 13, 2023
Apreciable Ana Es un gusto poder saludarle, quisiera agradecer se haya tomado el tiempo de hacernos saber sus comentarios ya que nos motivan a mejorar día con día, lamento muchísimo los inconvenientes durante su estancia, trabajaremos en los puntos que nos menciona y esperemos nos dé la oportunidad de demostrarle un cambio y darle el servicio que merece.

10/10 Excellent

Pedro, EL Paso

Liked: Cleanliness, staff & service, property conditions & facilities
It is placed in a nice location forcwalking around . Historic downtown👌😀
Stayed 3 nights in Jun 2023
Response from Marco Antonio Cabrera-Guest Relations- Nh Puebla C on Jul 8, 2023
Dear Pedro, First of all, we would like to take this opportunity to thank him for the trust he has placed in our NH Hotel Group chain and for having informed us of his experience at the NH Puebla Centro Histórico hotel as well as his kind comments. It is gratifying to know that his stay with us was pleasant and the service we provided made him feel at home. We hope to welcome him again soon.

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice place to stay!
Stayed 1 night in Jun 2023
Response from Marco Antonio Cabrera-Guest Relations- Nh Puebla C on Jul 5, 2023
Dear Tomas, First of all, we would like to take this opportunity to thank him for the trust he has placed in our NH Hotel Group chain and for having informed us of his experience at the NH Puebla Centro Histórico hotel as well as his kind comments. It is gratifying to know that his stay with us was pleasant and the service we provided made him feel at home. We hope to welcome him again soon.