Title: Hotel Santo Domingo - Latest Reviews, Deals & Photos 2026 - Expedia.ca

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# Hotel Santo Domingo

Historic center haven puts travelers in the perfect spot to explore Puebla's cultural treasures while enjoying private outdoor spaces for quiet moments

## Photo gallery for Hotel Santo Domingo

![Dining - Hotel Santo Domingo (Puebla)](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/b9c4e428.jpg?impolicy=resizecrop&rw=598&ra=fit)

![Family Room - Hotel Santo Domingo (Puebla)](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/3f7eada9.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Family Room - Hotel Santo Domingo (Puebla)](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/82db9f1a.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Bed in Shared Dormitory, Mixed Dorm - Hotel Santo Domingo (Puebla)](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/a21b0f4a.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Lobby sitting area - Hotel Santo Domingo (Puebla)](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/89a8670c.jpg?impolicy=resizecrop&rw=297&ra=fit)

- Overview
- Rooms
- Location
- Policies

Hotel Santo Domingo in Puebla's Historic Center offers private patios with outdoor furniture for relaxation after exploring nearby landmarks. The Zócalo de Puebla and Puebla Cathedral are steps away, and free WiFi keeps everyone connected throughout their stay.

## Reviews

7.6

Good

## Popular amenities

- Free WiFi
- Breakfast available
- Housekeeping

## Check prices for these days

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## Room options

All rooms

2 beds

1 bed

3+ beds

Showing 7 of 7 rooms

### View all photos for Standard Double Room

![Standard Double Room](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/0e3a8f6c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Double Room

8.0

Very good

2 reviews

### Highlights

Patio

Daily housekeeping

Living room

- 108 sq ft
- Sleeps 4
- 2 Double Beds

### View all photos for Bed in Shared Dormitory, Mixed Dorm

![Bed in Shared Dormitory, Mixed Dorm](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/a21b0f4a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Bed in Shared Dormitory, Mixed Dorm

### Highlights

Patio

2 bathrooms

Daily housekeeping

Living room

- Sleeps 1
- 1 Twin Bunk Bed

### View all photos for Standard Single Room, 1 Twin Bed

![Standard Single Room, 1 Single Bed](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/60f417b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Single Room, 1 Twin Bed

### Highlights

Patio

Separate bedroom

Daily housekeeping

Living room

- 260 sq ft
- 1 bedroom
- Sleeps 1
- 1 Twin Bed

### View all photos for Standard Room, 1 Double Bed

![Standard Room, 1 Double Bed](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/03dddc2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Room, 1 Double Bed

### Highlights

Patio

Daily housekeeping

Living room

- 88 sq ft
- Sleeps 2
- 1 Double Bed

### View all photos for Standard Double Room Single Use, 2 Twin Beds

![Standard Double Room Single Use, 2 Single Beds](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/8d09693b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Double Room Single Use, 2 Twin Beds

### Highlights

Patio

Separate bedroom

Daily housekeeping

Living room

- 70 sq ft
- 1 bedroom
- Sleeps 2
- 2 Twin Beds

### View all photos for Family Room

![Family Room](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/82db9f1a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Family Room

8.0

Very good

2 reviews

### Highlights

Patio

Separate bedroom

Daily housekeeping

Living room

- 121 sq ft
- 1 bedroom
- Sleeps 7
- 2 Double Beds and 3 Twin Beds

### View all photos for Standard Triple Room, 3 Twin Beds

![Standard Triple Room, 3 Single Beds](https://images.trvl-media.com/lodging/13000000/12750000/12745900/12745812/3dd39e3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Standard Triple Room, 3 Twin Beds

### Highlights

Patio

Daily housekeeping

Living room

- Sleeps 3
- 3 Twin Beds

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## About the area

Puebla Historic Center, a neighborhood in Puebla, is home to Hotel Santo Domingo. Teleferico de Puebla and SKY Bridge Puebla are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Africam Safari and National Museum of Mexican Railroads. Looking to enjoy an event or a game while in town? See what's happening at Cuauhtemoc Stadium or Estadio de Béisbol Hermanos Serdán. [Visit our Puebla travel guide](https://www.expedia.ca/Puebla.dx2738)

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.04713%2C-98.19993&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qZjET-sihD72HgMt94p_detOkpo=)

4 Poniente 312, Puebla, PUE, 72000

### What's nearby

- ![Zocalo Square featuring a garden and night scenes](https://images.trvl-media.com/place/6171841/f5f6c596-bf85-4288-852a-edf04dedcdcc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Zócalo de Puebla  
3 min walk \- 0.3 km
- ![Santo Domingo Church featuring interior views, heritage elements and a church or cathedral](https://images.trvl-media.com/place/6302143/eec26f8f-3553-436e-9344-fa9295dd24f9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Santo Domingo Church  
3 min walk \- 0.3 km
- ![Puebla Cathedral featuring night scenes, heritage architecture and a church or cathedral](https://images.trvl-media.com/place/6113676/c5c18e97-bf52-488e-82ce-67db6e1de41f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Puebla Cathedral  
7 min walk \- 0.6 km
- ![Los Sapos Bazaar as well as a small group of people](https://images.trvl-media.com/place/6302169/f027f39e-680e-45b4-a62c-ac876c62c911.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high)  
Los Sapos Bazaar  
10 min walk \- 0.9 km
- Puebla Convention Center  
13 min walk \- 1.2 km

### Getting around

- Puebla–Cholula Tourist Train Terminal  
16 min walk
- Puebla Intl. Airport (PBC)  
42 min drive

### Restaurants

- Ostionería Gloria  
4 min walk
- Tacos Árabes Bagdad  
3 min walk
- El Corona  
4 min walk
- The Italian Coffee Company  
5 min walk
- La California  
4 min walk

## About this property

### Hotel Santo Domingo

Hotel near Zócalo de Puebla

Near Cuauhtemoc Stadium, Hotel Santo Domingo provides everything you need. Stay connected with free WiFi in public areas. 

You'll also find perks like:

- Luggage storage, tour/ticket assistance, and a water dispenser
- Outdoor furniture

More conveniences in all rooms include: 

- Showers and free toiletries
- Patios and daily housekeeping

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## Property amenities

### Internet

- Available in some public areas: Free WiFi

### Parking and transportation

- No onsite parking available

### Family friendly

- Living room

### Conveniences

- Limited-hour front desk
- Luggage storage
- Shared microwave
- Shared refrigerator
- Water dispenser

### Guest services

- Housekeeping (daily)
- Tour and ticket assistance

### Outdoors

- Outdoor furniture

### Accessibility

- No elevator

### More

- 1 floor
- Colonial architecture

## Room amenities

### Bedroom

- Bedsheets provided

### Bathroom

- Free toiletries
- Private or shared bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided

### More

- Living room

## Policies

### Check-in

Check-in start time: 1:00 PM; Check-in end time: 8:00 PM

Minimum check-in age: 18 

### Check-out

Check-out before noon

### Special check-in instructions

The front desk is open daily from 9:00 AM - 8:00 PM

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

### Access methods

Front desk (limited hours)

### Pets

No pets or service animals allowed

### Children and extra beds

Children are welcome

1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

### Property payment types

## Important information

### Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

- Breakage deposit: MXN 200 per stay

We have included all charges provided to us by the property. 

### You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Parties and events are allowed on site

Safety features at this property include a fire extinguisher and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

### We should mention

This property does not have elevators

No pets and no service animals are allowed at this property

Alcohol is not served or permitted at this property

### Property is also known as

Hostal Santo Domingo Hostel Puebla

Hostal Santo Domingo Hostel

Hostal Santo Domingo Puebla

Hostal Santo Domingo

OYO Hotel Santo Domingo

Hotel Santo Domingo Hotel

Hotel Santo Domingo Puebla

Hostal Santo Domingo Hostel

Hotel Santo Domingo Hotel Puebla

## Frequently asked questions

### Is Hotel Santo Domingo pet-friendly?

### How much does it cost to stay at Hotel Santo Domingo?

### How much is parking?

### What time is check-in at Hotel Santo Domingo?

### What time is check-out at Hotel Santo Domingo?

### Where is Hotel Santo Domingo located?

## Have a question?

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## Reviews

## Hotel Santo Domingo Reviews

7.6

### Good

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines)

### 7.6

Cleanliness

### 8.6

Location

### 8.0

Staff & service

### 7.2

Property conditions & facilities

10 - Excellent

52

8 - Good

46

6 - Okay

21

4 - Poor

11

2 - Terrible

17

## Reviews

### 10/10 Excellent

#### Martha

Jun 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Wonderful staff, very kind and helpful. They made our stay nice! Good location to the plaza.

##### Martha

Stayed 27 nights in May 2025

### 10/10 Excellent

#### lucas

Jan 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved our stay. Room was huge. Beautiful historical building. Nice hot shower. The best thing was the staff. Such nice, helpful, wonderful people. 

##### lucas

Stayed 1 night in Jan 2024

### 2/10 Terrible

#### Mariano

Jul 6, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

This was by far my Word experiencia. Very nasty and horrible hotel

##### Mariano

Stayed 2 nights in Jul 2025

### 10/10 Excellent

#### Alan josue

Jul 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Genial

##### Alan josue

Stayed 2 nights in Jul 2024

### 10/10 Excellent

#### Shelby

Jun 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was good

##### Shelby

Stayed 1 night in May 2024

### 8/10 Good

#### Man

Jul 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

No hot water sometimes

##### Man

Stayed 1 night in Jul 2025

### 10/10 Excellent

#### Elizabeth

Dec 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

.

##### Elizabeth

Stayed 1 night in Dec 2024

### 2/10 Terrible

#### Roberto

Nov 25, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

One night had to sleep with door unlocked because was hard to open it from inside 

##### Roberto

Stayed 4 nights in Oct 2024

### 10/10 Excellent

#### Monserrat

Dec 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Buena para sus precios 

##### Monserrat

Stayed 1 night in Sep 2025

### 8/10 Good

#### Salvador

Dec 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El baño no estaba en mas mejores condiciones, el sistema de entretenimiento no servía muy bien.

##### Salvador

Stayed 1 night in Dec 2025

### 6/10 Okay

#### Yoshie

Nov 26, 2025

Disliked: Cleanliness, property conditions & facilities

Ventajas: Esta bien ubicado, es barato, el personal es atento Desventajas: El piso estaba muy sucio (no trapearon o hicieron limpieza), había hongos en la regadera, no hay privacidad y se escucha todo a través de las paredes. Unos muchachos que llegaron e fiesta a las 4 am e hicieron ruido no nos dejaron dormir, se escucha todo. Intenté buscar algún número de lobby pero no tuve éxito recibiendo respuesta. El hostal no es como las fotos, son muy engañosas, la verdad se ve muy viejo. Conclusión, es un Hostal de 2-3 estrellas, es barato y recibes lo que pagas

##### Yoshie

Stayed 1 night in Nov 2025

### 4/10 Poor

#### Karolina

Nov 26, 2025

Liked: Cleanliness, staff & service, amenities

As other reviewers have said about this room (2 double beds with balcony), avoid it - it is extremely loud and you're basically sleeping outside. The entire "wall" of the room is made of misshapen wooden shutters to board it up, and the slats of wood don't actually fit together, so there's large gaps that just allow bugs & the busy street exhaust fumes & noise to get in. This includes the pounding dance music that comes from the shop downstairs, which starts first thing in the morning & goes until late at night; trucks rumbling down the street all night, honking & playing music. Then the 6am sunlight blasting through the holes of the wooden slats. We didn't sleep at all because of all this, also the room often stank like car gases coming up from the street into the holes, it can make you light-headed. There was also only one key to the room/gate, & you always needed to lock your bedroom & front gate, which was difficult when you are 2 people. For example, my friend wanted to go out, while I wanted to stay in. This wasn't possible, unless I wanted to be locked inside the room until he got home. The staff was pretty fussy about the gate being double-locked at all times too, which was a bit excessive during the daytime. Surely one lock is enough. The good part is the convenient location, & shower was great, strong, a lot of hot water. But otherwise just avoid the balcony room

##### Karolina

Stayed 3 nights in Nov 2025

### 10/10 Excellent

#### Amaury Emmanuel

Nov 18, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Buena ubicación 

##### Amaury Emmanuel

Stayed 2 nights in Nov 2025

### 10/10 Excellent

#### Marco Antonio

Nov 17, 2025

Liked: Cleanliness, staff & service

Todo muy bien, talvez el tema de los colchones pero de ahí en fuera todo bien 

##### Marco Antonio

Stayed 2 nights in Nov 2025

### 2/10 Terrible

#### Daniel

Nov 10, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

La habitación 1 no funciona la tv, no funcionan los contactos de electricidad, el agua caliente tarda mucho en salir (10 minutos o más aprox) no funciona el internet, las instalaciones estan muy mal, hace falta mucho mantenimiento. No hay amenidades. El colchon es lo único bueno de la habitación. 

##### Daniel

Stayed 1 night in Nov 2025

### 2/10 Terrible

#### Yezz!

Oct 28, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No me gustó, no lo recomiendo 

##### Yezz!

Stayed 1 night in Oct 2025

### 10/10 Excellent

#### Pedro

Oct 19, 2025

Muy agradable lugar, recomendable.

##### Pedro

Stayed 1 night in Oct 2025

### 2/10 Terrible

#### Kevin Eduardo

Sep 13, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Fue una muy mala experiencia. El lugar es sucio, tanto que tuve que matar 4 cucarachas y de tamaño pequeño-mediano. No había personal en la noche con quien reportar los inconvenientes como que no había papel de baño, la limpieza del lugar, regadera rota o televisión que no funcionaba. Ha sido el peor lugar que he pisado. Por cierto, se llama Hotel pero es Hostel.

##### Kevin Eduardo

Stayed 1 night in Sep 2025

### 4/10 Poor

#### Sandrina

Sep 7, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

La habitación estaba llena de cucarachas, mucha luz que nos despertaba muy temprano. El lugar es bastante cerca de todo en el centro pero por la noche hay prostitución al rededor del hostal. Teníamos siempre que abrir y cerrar los portales de las entradas con las llaves. Lo + : no hay ruido, es calmo

##### Sandrina

Stayed 3 nights in Aug 2025

### 10/10 Excellent

#### Isa

Sep 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Espacioso, excelente atención, servicios completos, en mi caso no servian las pilas del control y no me las quisieron cambiar ☹️ de ahí en fuera todo bien 

##### Isa

Stayed 1 night in Aug 2025

### 6/10 Okay

#### mayraret

Aug 11, 2025

Liked: Cleanliness

Disliked: Staff & service

estan amplias las instalaciones, lo malo es que no hay elevador, no hacen servicio de limpieza en el cuarto, nos quedamos 2 dias y no se realizó aseo ni fueron por la basura del baño.

##### mayraret

Stayed 2 nights in Aug 2025

### 2/10 Terrible

#### Soojin

Aug 5, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Furchtbar. Die Angestellte war unkomunikativ und das Benehmen ist beleidigend und sehr unangenehm. Es gab Kakerlaken im Zimmer, und die Unterkunft hat den Koffer in der Küche gelassen nicht hygienisch. Und Check-In ist bis 20: 30\. Das heisst , dass die Angestellte bis dahin den Koffer halten kann und bei der Information stand die Möglichleit zum Kofferbewahren aber sie hält nicht die Regelung bei Homepage von Hotels.com. 

##### Soojin

Stayed 2 nights in Aug 2025

### 8/10 Good

#### JOSE

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Cama aceptable y comoda

##### JOSE

Stayed 3 nights in Jul 2025

### 8/10 Good

#### Carmen soraya

Jul 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Bien! 

##### Carmen soraya

Stayed 1 night in Jul 2025

### 10/10 Excellent

#### José Manuel

Jun 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### En mi experiencia estuvo bien 

La estancia estuvo bien solo que las puertas deberían de ser un poco más seguras para mayor seguridad de ahí en fuera todo lo demás está súper y cómodo y la tranquilidad para descansar está bien.

##### José Manuel

Stayed 1 night in Jun 2025