Interior

Reviews of Hotel Puebla Plaza

2.5 out of 5
Hotel Puebla Plaza
5 Poniente No 111, Downtown, Puebla, PUE

Reviews

6.8
Rating 10 - Excellent. 44 out of 239 reviews" "
Rating 8 - Good. 72 out of 239 reviews" "
Rating 6 - Okay. 67 out of 239 reviews" "
Rating 4 - Poor. 27 out of 239 reviews" "
Rating 2 - Terrible. 29 out of 239 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Montserrat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doors Closed upon arrival.
We found the hotel Closed upon arrival. Had to booked another one in emergency. Reported immediately to Hotels.com. This case is pending resolution.
Stayed 2 nights in Jul 2023
Response from Nestor Reyes Reservaciones on Jul 9, 2023
por la inseguridad que si vive actualmente tenemos cerrado el acceso y solo se le da a los huéspedes plenamente identificados, lamentamos que no entienda el huésped tal situación. Sin embargo le dimos entrada a la huésped se le enseño la habitación y salio de las instalaciones sin decir absolutamente nada.Quedamos a sus ordenes para cualquier aclaración.

2/10 Terrible

Javier Antonio

Disliked: Cleanliness, staff & service
I showed up at 4pm to check in and nobody was there to open the door for me. So i went to lunch and came back half an hour later. Leaning lady opened the door and informed me that nobody was working and she didnt know when somebody would be at the desk to check me in. Pretty infuriating!
Stayed 2 nights in Jan 2023

2/10 Terrible

Hannali

Stayed 1 night in Oct 2022

2/10 Terrible

Carlos

Stayed 1 night in Oct 2022

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2021

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit Puebla!
My experience here was great. The gal in the front desk was amazing in providing detailed recommendations on getting around the city and provided sources for day trips.
Stayed 2 nights in Oct 2021

8/10 Good

David

Stayed 1 night in Sep 2021

10/10 Excellent

Elisa

Stayed 2 nights in Jun 2021
Response from Hotel Puebla Plaza on Jun 29, 2021
Buen Dia Sra. Elisa, Agradecemos Infinitamente, que haya elegido a Hotel Puebla Plaza, como el destino para su viaje de Placer, Le Esperamos en un futuro próximo y brindarle nuestros servicios, con Calidad y Profesionalismo, disfrutando del confort de nuestras Instalaciones y viva nuevamente de la Magia del Placer. en este Espacio Ideal Para su Comodidad. Reiteremos Nuestro Agradecimiento, Es un Placer atenderle como esta su Casa... Hotel Puebla Plaza. Atentamente Hotel Puebla Plaza

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
I stayed here twice and had a good experience both times. The reception and cleaning staff are wonderful and you can't beat the central location.
Stayed 2 nights in Nov 2019

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
The reception and cleaning staff here were really excellent, but speak limited English. The location can't be beat as it is less than a block from the cathedral and walkable to the historic center sites of interest. The only improvements I would make would be to include a bathmat with the daily linens, have a towel rod or hook in the bathroom, and to have a shelf near the bathroom sink for putting toiletries. I will definitely stay here the next time I'm in Puebla!
Stayed 1 night in Nov 2019

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puebla Plaza
Great location
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and central place to stay
We were lucky enough to get a room during a very busy weekend and stayed one night only. The room was big, comfortable, and clean. The water was hot, the hair products good and despite the crowded streets, it was very quiet for us to rest a while. For three friends traveling together, it was a good budget/comfort pick. No elevator, so be mindful of heavy luggage. Nevetheless, the concierge helped with the bags and getting taxis.
Stayed 1 night in Dec 2018

8/10 Good

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Poor assistance
The service it was nice but in the night I was in need of assistance and nobody respond to my call.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location in downtown Puebla, rooms and beds too small, no wi-fi
Stayed 1 night in Aug 2018

4/10 Poor

Juan Pablo

Over priced poor hotel
Small rooms without phone or facing outside windows. The whole hotel smells to chlorine. No extra sets of sheets, blankets. Reception won't pick up the phone if there is no more vacancy even if you are a guest already
Stayed 1 night in Dec 2017

2/10 Terrible

Adelle, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, we pay for junior suite with double bed and they give us a very small tittle room with only one bed. very small bathroom. we ask for a extra pillow and the answer NO we don't have extra pillows.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice colonial feel, very good location right where you want to be.

6/10 Okay

Friar Luis, Chicopee, MA

Liked: Staff & service, room comfort
Disliked: Cleanliness
Perfect hotel in downtown.
The price is perfect. I think we have what we pay. The place is kid of old, but is part of the architecture.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personal was always polite

8/10 Good

David, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
April 2016
Overall, very good. The exception was consistent poor WiFi reception.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dennis, Denver

Liked: Cleanliness, staff & service
Great location in Puebla
Great location, small room. Nice staff in a very old building with lots of history. Lots of stairs and easy to get lost in.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in Puebla
Great and affordable rooms, perfect location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

JJ, U.S.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, uncomfortable
They lost my reservation and made me deal with it. The room was a lot hotter than either the rest of the hotel and outside of it. Hair on the bathroom and on top of the TV. Several spider webs hanging from the ceiling. Free WiFi but extremely weak signal. The only window in the rooms opens to a hallway, with no curtain anyone can see you inside the room.

6/10 Okay

Todd, NYC

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotels dot who?
When I walked through the door and introduced myself, the clerk at the front desk looked rather blankly at me and said that he had no record of my reservation., even as I was showing it to him on my telephone. Nothing. He tried to ask which agent had made the reservation, and I kept fumbling for another answer other than "Hotels-dot- com". Eventually, he decided to give me a discount rate and a room, but I realized that I might've been out of luck on this one due to Hotels.com not following through (or letting me follow through with the reservation details. Anyway the room was poorly lit, humid, and windowless except for the window which opened to the staircase inside the hotel. The service was basically friendly, but this was one of those rooms in which you realize that the lower price might not have been worth it, except for the proximity to the cathedral and Zocalo. The lobby art was lovely, however, with some striking art and covered sport cars replacing any kind of guest amenities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in the perfect surrounding
Located in the heart of Puebla, El Zocalo, this room will not disappoint. The room was as described, no surprises. No pressure from reception. We brought many friends from our course we attended to review and prepare for the next class day and at times had up to eight people at once in the room, reception didn't question us once! They minded their own, and we of course behaved. Also; great food stands right across the street as you exit the hotel. Can't go wrong with this place. Sure it's nothing fancy, but it served its purpose well! =)

6/10 Okay

Gama

Disliked: Property conditions & facilities

8/10 Good

Norita, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to the park
We enjoyed our stay, the staff as very friendly and very clean

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False representation
Staff denied being on hotels.com. There is no restaurant, the center courtyard is being used to store vehicles covered in tarps. When booking we were told only 2 rooms left but when we stayed there we were the only customers. Parking is 40p from 8pm to 9am and then 15p every hour. Some rooms have no windows at all. Horrible place.

6/10 Okay

cromwell, el paso

Liked: Cleanliness
Disliked: Property conditions & facilities
nice
Very nice hotel

8/10 Good

Trucia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for us
This is a 400 year old home converted into a hotel. The rooms are more than adequate, and very clean. You are close to the zocola and all the centro sights, with parking (at an additional cost across the street). When checking in ask to see the room before saying yes, as the front counter lady tried putting in a lesser room than requested. All staff very helpful and friendly.

8/10 Good

Laurie, Levittown, NY

Liked: Staff & service
Great Location
The staff were friendly and helpful. The location was great. However, the room was a little small and very basic. No breakfast incluyded with the price

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
My boyfriend and I were originally put in a dark fairly small room in the back with lots of construction noise. We asked (with some difficulty because of our limited Spanish and the desks limited English) and were moved to a larger room. The hotel was functional and centrally located with a charming interior. It was a little bit cold in the winter.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel Plaza Puebla
Small and quaint little place we went during independence day in México and thought we would get no sleep since we were a block from the Zocalo and right out side the hotel doors was the street fair that came with the festival, but surprisingly enough you could not hear anything going on outside. The down side is that they are adding new rooms and half of them were under construction as of Sep 2011 but other than that the hotel is great highly recommended. Note: The rooms are small but comfortable.

10/10 Excellent

Rick, Orlando, FL, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location and Lovely Building
The location (for that price) was fantastic!!! I could not have asked for a better place. As other reviews state, the rooms are VERY small. The building is over 400 years old, but well maintained (lovely)! If you are traveling with lots of luggage, these rooms will be a problem for you. But, if you travel light, the location of the hotel and the friendly staff make up for it. We asked for extra towels, not a problem, we asked for recommendations on places to visit, not a problem, we asked for WiFi code, not a problem!!! Alfredo was very helpful and friendly!

6/10 Okay

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Location great...
The hotel location is great, within a block of the main square. The room we were given when we checked in was cold, dark and very small. The sink had a leak and the faucet was very difficult to turn off. We complained the following morning and they gave us a better room without question. However, the room was still very cold. No heat and tile floors. The staff were O.K. Not overly helpful, but friendly.

6/10 Okay

Rocio

Travelled with family
Mejorar precio. Oferta
Stayed 2 nights in Mar 2024

4/10 Poor

David

Business traveller
Liked: Room comfort
Disliked: Staff & service
Terrible recepción
Hice la reservación por medio de la app y no me respetaron el precio me cobraron mas de la mitad de lo q habia pagadola persona q estaba en reservación no me ayudó a subir las maletas diciendo q eso lo le correspondía
Stayed 1 night in Nov 2023

4/10 Poor

Amado

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Gerencia. on Nov 3, 2023
Sr Armando, lamentamos su calificación trabajaremos en seguir mejorando. Así mismo quedamos desconcertados por su falta de respeto a nuestro personal femenino que amablemente lo atendieron y usted le ofendió con sus propuestas.

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gerencia. on Nov 3, 2023
Gracias por su calificación de parte de todos los que trabajamos en Hotel Puebla Plaza donde nuestro trabajo es ofrecer el mejor servicio posible.Esperando ser nuevamente sus anfitriones.saludos.

2/10 Terrible

Alejo

Disliked: Staff & service, amenities
A pesar de que tenía reservado no la respetaron
Stayed 2 nights in Sep 2023

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Luis

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
En las noches no tienen agua caliente ..el Wifi es muy lento..no tienen servicio de comedor
Stayed 1 night in Sep 2023

10/10 Excellent

Mayra

Stayed 1 night in Oct 2022

2/10 Terrible

Emanuel Martinez

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación que me toco tenia una bolsa de toalla femenina en el piso, cabellos sobre la cama, sabanas húmedas. Fui por un tema académico y no habia mas opciones cercanas disponibles. Fue una experiencia indeseable
Stayed 1 night in Sep 2022

8/10 Good

Luz Dary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022