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Hotel Puebla Plaza

2.5 star property
Colonial hotel in Puebla with a 24-hour front desk

Choose dates to view prices

Photo gallery for Hotel Puebla Plaza

Courtyard
Triple Room
Courtyard
Reception
Interior

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Yard
TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout drapes/curtains
Private bathroom
Digital channels
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room, 2 Double Beds

Classic Quadruple Room, 2 Double Beds

Classic Quadruple Room, 2 Double Beds

Highlights

Yard
Balcony or patio
TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 2 Double Beds

Luxury Double Room, 2 Double Beds

Luxury Double Room, 2 Double Beds

Highlights

Yard
Balcony or patio
TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed

Double Room, 1 Double Bed

Highlights

Yard
TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout drapes/curtains
Private bathroom
Digital channels
  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Yard
TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout drapes/curtains
Private bathroom
Digital channels
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

Highlights

Yard
TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout drapes/curtains
Private bathroom
Digital channels
  • 205 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Standard

1 bedroom, premium bedding, desk, laptop workspace

Quadruple Room Standard

  • 322 sq ft
  • Sleeps 4

View all photos for Double Room Deluxe with View

1 bedroom, premium bedding, desk, laptop workspace

Double Room Deluxe with View

  • 215 sq ft
  • Sleeps 4

View all photos for Suite Deluxe with Street View

1 bedroom, premium bedding, desk, laptop workspace

Suite Deluxe with Street View

  • 269 sq ft
  • Sleeps 2

View all photos for Double Room Standard

1 bedroom, premium bedding, desk, laptop workspace

Double Room Standard

  • 269 sq ft
  • Sleeps 2

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About the area

Located in Puebla Historic Center, a neighborhood in Puebla, Hotel Puebla Plaza is in the entertainment district and near the airport. Puebla Cathedral and Great Pyramid of Cholula are notable landmarks, and travelers looking to shop may want to visit Angelopolis Commercial Center. Check out an event or a game at Cuauhtemoc Stadium, and consider making time for Africam Safari, a top attraction not to be missed. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails and ecotours.
Visit our Puebla travel guideOpens in a new window
Map
5 Poniente No 111, Downtown, Puebla, PUE, 72000

What's nearby

  • Puebla Cathedral - 3 min walk - 0.3 km
  • Zócalo de Puebla - 3 min walk - 0.3 km
  • Puebla Convention Center - 12 min walk - 1.0 km
  • Centro Expositor - 6 min drive - 3.0 km
  • Angelopolis Commercial Center - 6 min drive - 5.3 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Miel de Agave - ‬3 min walk

About this property

Hotel Puebla Plaza

Hotel near Zócalo de Puebla
Near Puebla Cathedral, Hotel Puebla Plaza provides everything you need. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Express check-out, express check-in, and smoke-free premises
  • Multilingual staff, tour/ticket assistance, and a 24-hour front desk
  • Luggage storage
Room features
All guestrooms at Hotel Puebla Plaza offer perks such as 24-hour room service and premium bedding, in addition to amenities like free WiFi and laptop-friendly workspaces.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with digital channels
  • Private yards, wardrobes/closets, and ceiling fans

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Puebla Plaza
Puebla Plaza
Hotel Puebla Plaza Hotel
Plaza Hotel Puebla
Hotel Puebla Plaza Puebla
Hotel Puebla Plaza Hotel Puebla

Frequently asked questions

Is Hotel Puebla Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puebla Plaza?

Hotel Puebla Plaza doesn't offer parking.

What time is check-in at Hotel Puebla Plaza?

Check-in start time: 2 PM; Check-in end time: 7:00 PM.

What time is check-out at Hotel Puebla Plaza?

Check-out is at 11:30 AM.

Where is Hotel Puebla Plaza located?

Located in Puebla Historic Center, this hotel is steps from Palafoxiana Library, Zócalo de Puebla, and Puebla Cathedral. Bello Museum and Amparo Museum are also within 5 minutes. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

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Hotel Puebla Plaza Reviews

Reviews

6.8
Rating 10 - Excellent. 50 out of 252 reviews
Rating 8 - Good. 74 out of 252 reviews
Rating 6 - Okay. 70 out of 252 reviews
Rating 4 - Poor. 28 out of 252 reviews
Rating 2 - Terrible. 30 out of 252 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Edgar

Close to the zocalo , nice area.
Stayed 2 nights in Dec 2024

2/10 Terrible

Montserrat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Doors Closed upon arrival.

We found the hotel Closed upon arrival. Had to booked another one in emergency. Reported immediately to Hotels.com. This case is pending resolution.
Stayed 2 nights in Jul 2023

2/10 Terrible

Javier Antonio

Disliked: Cleanliness, staff & service
I showed up at 4pm to check in and nobody was there to open the door for me. So i went to lunch and came back half an hour later. Leaning lady opened the door and informed me that nobody was working and she didnt know when somebody would be at the desk to check me in. Pretty infuriating!
Stayed 2 nights in Jan 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Oscar

Liked: Cleanliness
Disliked: Staff & service, room comfort

Muy mal servicio

De entrada no aceptaban pago con tarjeta, quedaron de enviar el control de la TV. cosa que no pasó hasta que bajé por él, no funcionaba la extensión o no contestaban en la recepción, no había agua caliente y la instrucción que daban era deja tirar toda el agua fría, Se imaginan cuánto desperdicio de agua!!
Stayed 1 night in Oct 2024

6/10 Okay

Mariana

Liked: Cleanliness
Un hotel con muchisimas escaleras, nl hubo disponibilidad de cambiarnos de habitación a pesar de que viajabamos con niños y personas de la 3ra edad. No hay estacionamiento y aunq tienen convenio con un estacionamiento enfrete, esta muy caro. No hay agua caliente en el baño....te piden abrir la llave del lavabo para q salga agua caliente de la regadera....el hotel tiene buena ubicación
Stayed 2 nights in Oct 2024

10/10 Excellent

Francisco

Stayed 1 night in Sep 2024

10/10 Excellent

Giovanna

Stayed 1 night in Aug 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Buena Atención y excelente lugar
Stayed 2 nights in Jul 2024

8/10 Good

jesus ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

STEPHANIE ARIADDNA

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
1.-Habitaciones demasiado pequeñas. 2.- no cuentan con aire acondicionado. 3.- no cuentan con posibilidad de comer en las instalaciones.
Stayed 2 nights in May 2024

6/10 Okay

Carlos

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cheap hotel to stay in downtown…

6/10 Okay

Hector

Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Stayed 1 night in Mar 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Rocio

Mejorar precio. Oferta
Stayed 2 nights in Mar 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

David

Liked: Room comfort
Disliked: Staff & service

Terrible recepción

Hice la reservación por medio de la app y no me respetaron el precio me cobraron mas de la mitad de lo q habia pagadola persona q estaba en reservación no me ayudó a subir las maletas diciendo q eso lo le correspondía
Stayed 1 night in Nov 2023

4/10 Poor

Amado

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Alejo

Disliked: Staff & service, amenities
A pesar de que tenía reservado no la respetaron
Stayed 2 nights in Sep 2023

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Luis

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
En las noches no tienen agua caliente ..el Wifi es muy lento..no tienen servicio de comedor
Stayed 1 night in Sep 2023

10/10 Excellent

Mayra

Stayed 1 night in Oct 2022