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Reviews of Hotel La Alhondiga

3 out of 5
Hotel La Alhondiga
Pasaje Central del Ayuntamiento de, Puebla. Colonia Centro, Puebla, PUE

Reviews

6.0
Rating 10 - Excellent. 14 out of 181 reviews" "
Rating 8 - Good. 52 out of 181 reviews" "
Rating 6 - Okay. 53 out of 181 reviews" "
Rating 4 - Poor. 36 out of 181 reviews" "
Rating 2 - Terrible. 26 out of 181 reviews" "

7.4/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Graciela

6/10 Okay

Isabel

Travelled with family
Liked: Cleanliness
El hotel alhóndiga es en una ubicación perfecta para todo turista o persona, es una construcción hermosa e histórica, el sólo estar en su interior obtenemos una cátedra de arquitectura e historia, está muy limpio, pero su desventaja es que las camas no son nada cómodas y está descuidado las anotaciones son algo pequeñas, pero si las camas fueran confortables serían perfectas, necesita atención en el interior
Stayed 1 night in Aug 2022

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower was some sort of pressure tube, but a shower head, window opens to the hallway where the public walks around, beds felt like ricks, staff was good, only thing place has going for it is the location! I moved to another hotel after a couple of days.
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Although great location, nothing else was great. Room was so small double bed was against a wall on one side. Bathroom was ridiculously small! Toilet was so close to wall had to take off pants, step one leg over toilet, then spread legs just to sit down. Hard to then get up in that position. Outrageously priced 100+ peso “continental” breakfast did not include any bread, only coffee, unripened fruit juice, and a few slices of fruit. They gave us menus to order breakfast.
Stayed 2 nights in Feb 2019

8/10 Good

Mez, NY

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location extremely central in Puebla
The hotel is situated very centrally. It has an elegant entrance and look very accommodating. The room wasn't, it seamed like the porcelain was stained and improperly kept. Shower was a pipe with a nozzle on it. But I was satisfied because of the location and it was only 48 dollars with taxes and everything.
Stayed 1 night in Sep 2017

4/10 Poor

Super traveler, LA

Liked: Cleanliness
Disliked: Staff & service
Could have been OK Maid stole my explorer hat
I checked out and forgot my hat hanging behind the door. Called three hours later because I never packed it and I knew exactly where it was. I loved that collapsible hat with breathing mesh. We Had to wait till the following day so that they could ask the maid staff of the morning shift. The hat was gone. Poor people and low morals at this hotel. I hope someone who needs it more has it now. Unfortunately it was probably sold for a dollar or two. It was a present and I cannot replace it exactly. Life. :(
Stayed 4 nights in Jun 2017

6/10 Okay

Yasmin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Tiny room hot no air conditioner the window view we got was to the little mall where u enter the hotel
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
We had to cancel
The room had no closet, a few hangers and no place to put them. I wanted to take a shower, but there was no hot water. We were told that we would have to wait about three hours for the problem to be fixed....and we really didn't have that time.... We requested our money back and they were gracious enough to cancel our reservation. We were visiting for one day and couldn't wait to get dressed up .

4/10 Poor

elgarc, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading
Miserly Hotel That misses on many fronts. It should have been good but it wasn't. The room shown in the photo when booking was not what we were given. It was a rat-hole. After complaint to desk staff, then office staff, the... etc in both Spanish and English we were reluctantly given the room shown on the photos. Even that was sub-standard, Could not sleep for the noice. We moved to adjacent Hotel. What a difference. It was almost impossible to find with the entrance inside an arcade

2/10 Terrible

Juan de Regules, Mexico City

Liked: Cleanliness
Disliked: Staff & service, room comfort
Don´t save some bucks, get a better hotel
While location is perfect, select a different place, really. The clerks at the front desk just need to fill the forms and you are off - not welcoming at all. Surprise was breakfast was included in the rate, but not quite: the waiter ran after me asking to pay "the balance" - because the restaurant and the hotel are nor the same business (what?). Room for 2 was 9x9 feet, small bed, old towels... Don´t book here. Try the next hotel and avoid the disappointment.

4/10 Poor

Serena, Oaxaca, Mexico

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely to look at, not fun to stay at
Great location, clean accommodations, but the front desk staff is either overworked or under-trained or both. Our room key stopped working multiple times a day, requiring return trips to the desk (we were only permitted one key, despite asking for another). Nearly an hour wait for the valet, making us miss part of our tour. Shorted towels on the first day (family of 4 with two towels to share) and had to beg to get more than one small bottle of water for our room (we finally got two bottles...sigh). We live in Mexico and have traveled throughout it, and these were some pretty dour offerings compared to our usual stays, and at a higher price that we typically pay. Overall, not terrible, but I wouldn't stay there again.

4/10 Poor

H. Meza, Texas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
GREAT location! Below average hotel room
Bad start set the tone for our stay! We got there early and were told that our room would not be ready until 3:00 pm. We left our luggage and came back at three like we were told. The receptionist called the room cleaning service to see if it was ready and it wasn't, so we had to wait an extra 30 mins. When we finally got to our room we noticed it had no closet, a tiny bathroom and bad TV reception. The only plus was that it was clean! The last straw was that the shower took 10 mins. to get warm water and that was by only opening the hot water faucet. We complained to the receptionist that checked us in and she had the gull to argue about the matter when she hadn't experienced the tepid water. The last day of our stay, we spoke to the general manager about our concerns and she apologized about the whole situation. She even asked why the receptionist hadn't changed our room. Well who knows but at this point it doesn't matter since we will never go back! To bad about the location because it is in the heart of downtown.

6/10 Okay

rod mace, houston, texas

Liked: Cleanliness, staff & service, property conditions & facilities
they were very accomadating. it was veryclose to where I wanted to be

2/10 Terrible

Lourdes, Nogales

Disliked: Staff & service, property conditions & facilities, room comfort
Excellent location, butnot the confort of the room
Hotel Location only,,,

6/10 Okay

Tiffany, from Los Angeles, CA

Location Location Location!
This hotel is not great, but the location sure is! Town square restaurants and shopping are just a few steps away. I slept terribly every night due to street noise, police sirens and street performers singing under my window, but the price was right and the location is great. The staff was nice and my room was clean, but the mattress was rock hard and I only had hot water for a shower one of the four days I was there.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Great location; otherwise disappointing.
This hotel is in a fantastic location. However, the rooms are very small and really quite inadequate. The gentleman at the front desk was extremely helpful. He was a delight. The hotel was not. After I saw the room, even know I had paid in advance, I checked out. For some travel is, the low price and the great location might override the tiny dreadful room.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in very good location
The hotel is in very good location I will not recoment this hotel for nobody the bath room to small and smell the bed very old the restaurant very bad service you guys before put this hotel in your list go and check this hotel

6/10 Okay

Aseret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
The rooms are clean but the bathrooms are incredibly small.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice, only slightly annoyed with check in when a simple confirmation number was not enough and they demanded to see my hotels.com confirmation e-mail which I didn't have. After waiting a while and scrambling to find it on my phone the front desk worker finally realized they didn't actually need it.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Good deal for the price, you get what you pay for!
Overall as said above title. When I paid the rate I knew what to expect. Staff was polite & courteus, my special thanks to the front desk lady who seemed to practically live in, she was nice and prompt to resolve our demands. The hotel is an old but beautiful building, never had issues with the noise as others claimed. Certainly the rooms deserve great deal of maintenance, yet this is the owner(s) responsibility. Addressee or closets would make a big difference in the comfort, and is a cost efficient investment. Bottom line, I would come back no doubts, and recommend for the ones looking for a bargain.

6/10 Okay

Puebla First timer

Liked: Cleanliness
Good Location
Staff was friendly and helpful. Room was average and hot water was hard to come by, but location near the old city center was great. Never any concern for personal safety in this part of town.

6/10 Okay

Tete, Monterrey MX

Liked: Cleanliness
Room too small
The comfort of the room wasn't the expected and it was a very small room, we'd change but they assign us a cheaper room...Sorry, but i wont recommend it.

4/10 Poor

KLRRU

Liked: Room comfort
Disliked: Staff & service
Questionable Service
We reserved two rooms which turned out to be very small and nowhere near as nice as the information on the website. When we complained they offered one large room which would comfortably accommodate all of us. I was not really happy with that arrangement but then the hotel said that they would give us a partcial rebate for the second room. That seemed like an acceptable arrangement but then when it was time to check out the hotel refused to provide the promised rebate. To my mind that is very questionable serivice. The hotel was not really bad for the price but I could not honestly recommend it to other if there were any other options.

8/10 Good

Ricardo, Springfield IL

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything downtown
We had a good stay and the location was excellent a few steps from the zocalo, so if that is important to you then this is the place to stay. However do not expect a new building since this one is over 200 years old and there are retrofitting inconveniences associated with this. Some rooms have no windows so if this is important ask to be changed but be warned: a window to the outside means a lot of noice since this is an old building, and a window in the courtyard means less privacy. Many rooms are small so ask to see your room before accepting. Breakfast is not great other than coffee and bread, but if this is important to you for 3-5 USD you can cross the zocalo to taqueria Angeles and have more food than you can imagine! So if you get a good price for the room then you will have the extra cash for a great meal.

6/10 Okay

Rose, Las Vegas, NM

Liked: Cleanliness, staff & service, property conditions & facilities
Puebla
Hotel La Alhondiga is beautiful and conveniently located at the zocalo. Only problem we encountered there was no hot water or heat during the cold snap. Some rooms are small with no windows. We enjoyed ours over looking the walkway to the plaza.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Hotel Alhondiga-Go elsewhere
My stay here has turned into a very negative situation. I booked through Hotels.com and then the staff at reception charged me again for my room. To this day, the problem is still not resolved despite promises to the contrary. The hotel is in a convenient location, but very noisy at night due to being so close to the zocalo, or public square and the fact that music is played throughout the hotel during the day...no way to take a nap. I would never, ever recommend this place because of the experience I had with them. You'll be better off elsewhere.

8/10 Good

Sadie Jazz

Liked: Cleanliness, staff & service, room comfort
Great charm and location
Located right on the Zocalo, so you can enjoy great food and entertainment within easy walking distance. The staff is very friendly and accomodating. The hotel itself is a gem with it´s history and charm. The rooms are clean and well appointed although a bit small. I loved it.

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Disliked: Room comfort
Feel like in an airplane bathroom
This is a nice hotel in a convenient central location. Rooms are very clean with lots of ventilation. When using the small bathroom you feel like in an airplane! There is no closets to hang your cloths! There is no air conditioned rooms. There is no help to carry tour luggage from the sidewalk to the reception located in a upper level floor. Price is acceptable and sometimes breakfast is included...

8/10 Good

Roberta, Palm Beach County, Florida

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is in walking distance to many of the downtown attractions .
Staff was nice. The breakfast included with the room was a waste of time--eat in any of the near by cafes and get a better start to the day.

10/10 Excellent

Jane, Monterey County, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Lovely, immaculate, remodeled hotel smack in the middle of the historical district of Puebla-and yet quiet. Staff was helpful and flexible.

4/10 Poor

Mario, Mexico City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel
We stayed here because other hotels that we like in the city center were sold out or too pricey during our weekend visit. It was a mistake to choose this hotel. The toilet got plugged up twice (making the bathroom, even the shower, essentially unusable), the bathroom is tiny and does not easily accommodate an average-sized person, and the breakfast area was so filthy (the staff was overwhelmed and could not bus the tables quickly enough) that we got up and left our free breakfast in favor of buying breakfast at a nearby restaurant. We couldn't wait to get home to take a shower in our own home in Mexico City. The next time we go to Puebla, we'll pay a little more and stay in a more reputable hotel. Puebla is a great city, but our weekend was compromised by the poor quality of this hotel.

10/10 Excellent

Wanda, Calgary, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay
I booked this hotel for my 21 year old son before he arrived back from 7 weeks studying in Mexico. He wanted to see Puebla and his flight was booked out of there. The location was in the centre of everything and the glorious cathedrals. He has stayed in many good hotels on family vacation in both Canada and the US and he was so impressed with this hotel. He enjoyed the restaurant and food. Also the hotel staff was very friendly and helpful. His wake up call was prompt for an extremely early wake up call for the airport. The security gaurd even waited with him outside the hotel at 4:45 while waiting for his taxi to take him to the airport.

6/10 Okay

Alfonso, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
OK for a last minute reservation, next to Zocalo
I like this hotel because it was very close to the downtown historic building. surrounding are beautiful, as a Metternich of fact, the hotel itself is an old building modified with the standard modernities. Decoration is nice with paintings and sculptures of the area. I didn't like it doesn't have Internet, wired or wireless, in the rooms. You have to go to the lobby for that. I missed air conditioning though the room had a ceilng fan which sometimes was not enough with these hot afternoons. Puebla's weather is benign, that's why a/c is not a standard issue in some hotels here.

4/10 Poor

Nora Luz

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Este hotel se ubica dentro de un pasaje y un edificio emblemático colonial con mucha historia. El vestíbulo, recepción y apariencia del restaurante son buenas y agradables, pero las habitaciones y en general el mantenimiento del inmueble es deficiente y deplorable. Este tipo de inmuebles debería de ser cuidado y apreciado mejor. La habitación que me asignaron da a la calle, pero la puerta del balcón no cierra bien, se abre y es un ruido tremendo aparte que la encontré muy sucia y descuidada por lo que pedí un cambio de habitación al interior, la cual si mejoro en cuanto al ruido, pero estaba muy descuidada también. Encontré pequeñas cucarachas en todo el cuarto. El baño con fuga de agua en el lavabo percudido. No tenía espejo, no había regadera y ni siquiera me atreví a probar si había agua caliente porque me dió asco entrar al área de la ducha. Todo muy descuidado. Nada que ver con lo que Expedia ofrece en el anuncio. No vuelvo y no recomiendo este hotel para nada, ni siquiera que Expedia lo anuncie.
Stayed 1 night in Oct 2023

4/10 Poor

Nely Andrés Molina

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Habitaciones sucias
La primera habitación que me tocó estaba llena de cucarachas, me cambiaron a una más grande sin pagar la diferencia pero en esa también había por lo menos 5 cucarachas.
Stayed 2 nights in Sep 2023

8/10 Good

josue

Stayed 1 night in Sep 2023

8/10 Good

Luis Oziel

Liked: Cleanliness, staff & service
Buena ubicación
Stayed 2 nights in Sep 2023

6/10 Okay

MARINANN

No me agrado que había cucarachas
Stayed 2 nights in Sep 2023

8/10 Good

Ricardo

Stayed 4 nights in Dec 2022

10/10 Excellent

OSCAR HERNANDEZ LOPEZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Hotel muy bonito y con una excelente ubicación
Me encanto la ubicación del hotel, su precio es excelente y el trato del personal es muy amable.
Stayed 2 nights in Jul 2022

10/10 Excellent

Othon

Stayed 1 night in Jul 2022

6/10 Okay

Juan

Travelled with family
Disliked: Property conditions & facilities, room comfort
No vuelvo a hospedarme ahi
Se batallo para hacer el check in ya que la perosna encargada mientras hacia el papeleo se le olvido y ya habiendonos dicho que habitacion era ,llegaron otras personas y le asignaron mi habitacion, las habitaciones son demaciado pequeñas no hay espacio para nada
Stayed 2 nights in Jun 2022

6/10 Okay

Maria de lourdes

Travelled with family
Me gusto el Hotel, solo dar mantenimiento a pisos
Stayed 1 night in May 2022

8/10 Good

MARIA DEL CARMEN LUNA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY BIEN
Stayed 2 nights in Apr 2022

2/10 Terrible

José Luis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El día 22 de abril de 2022 ingresamos mi esposa y yo a las 15 horas, previa reservación, a las 20: 30 salimos a cenar, para lo cual dejé la tarjeta (llave) en la recepción. al regresar a las 22 30 había una persona diferente, tez morena, unos 55 años, con lentes, a la cual le solicité la llave y después de buscar nos dijo que no se la habían dejado y que debíamos de dormir en una banca de las que están afuera, al referirle que no se me hacía gracioso me dijo que era una broma, entonces volvió a buscar y me dió la llave. Cabe señalar que somos de Jalapa, con marcado acento de la región; por lo que, percibí que fuimos discriminados.
Stayed 1 night in Apr 2022

2/10 Terrible

Alan, San Dionisio Ocotlán

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
No cumplen con lo que ofrecen, el espacio es demaciado reducido y no se puede caminar en la habitación, cuando caminaba en la habitación contigua, se siente en la otra. Pésimo establecimiento.
Stayed 3 nights in Mar 2022

6/10 Okay

Adrián

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2022

4/10 Poor

Josue

Travelled with family
Liked: Staff & service
Pésimo hotel
Llegué a hospedarme al hotel , al ingresar la habitación no fue de mi agrado descuidada la luz del baño no prendía después al prender los arbotantes se prendía el foco del baño no pude prender la TV. No había jabón en el dispensador. , Solo nos dejaron un jaboncito para dos personas abandone el hotel y me hospede en uno que se llama hotel Gilfer
Stayed 1 night in Mar 2022

6/10 Okay

Luis Daniel

Liked: Cleanliness
Stayed 3 nights in Sep 2021