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Reviews of Fairfield Inn by Marriott Provo

2.5 out of 5
Fairfield Inn by Marriott Provo
1515 S University Ave, Provo, UT

Reviews

8.0

Very good

Rating 10 - Excellent. 205 out of 586 reviews" "
Rating 8 - Good. 228 out of 586 reviews" "
Rating 6 - Okay. 80 out of 586 reviews" "
Rating 4 - Poor. 45 out of 586 reviews" "
Rating 2 - Terrible. 28 out of 586 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kyle

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing stands out that makes it different from a standard middle of the road motel. It as nice for what it is. If I needed to visit the area again, I would consider re booking there again.
Stayed 5 nights in Apr 2024

4/10 Poor

Mandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was dirty, dark and stuffy. Run down. Wouldnt stay again
Stayed 1 night in Apr 2024

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Not an exceptional experience. Dirty dining area. Cook hostess inattentive. On cellphone. Initial checkin unprofessional. Charges confusing. Room was nice and clean. Would never stay at this hotel again. Gary Sievert 505-670-6349
Stayed 1 night in Apr 2024

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
The carpet in 118 needs to be cleaned or replaced. The bathtub was horrible. The entrance to the property has a huge pothole that was there last year when we were there.
Stayed 1 night in Apr 2024

2/10 Terrible

Ariana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an incident that took place at the hotel in a different room that we did not partake in and we were charged a fine for “loss and damage” in our room that was untouched. Do not stay here they will charge $500 for no reason
Stayed 1 night in Apr 2024
Response from Lisa on Apr 8, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I do understand a fee was assessed due to damages to the hotel, such as a camera being ripped down. I am sorry you feel that this was for no reason. Again, thank you for your feedback.

8/10 Good

Sophie

Great
Stayed 1 night in Apr 2024
Response from Lisa on Apr 8, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my management team to ensure that this is an isolated incident. Again, thank you for your feedback.

10/10 Excellent

Darah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean and spacious! It was updated. Really nice desk and furnishings
Stayed 1 night in Apr 2024
Response from Lisa on Apr 8, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

4/10 Poor

Venkata Nagaraju

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa on Apr 8, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my management teams to ensure that this is an isolated incident. Again, thank you for your feedback.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa on Mar 4, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bathroom door was not closed all the way and so but other than that everything else was amazing!
Stayed 1 night in Feb 2024
Response from Lisa on Feb 23, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my maintenance manager to ensure that this is an isolated incident. Again, thank you for your feedback.

2/10 Terrible

David

Travelled with family
Disliked: Amenities, property conditions & facilities
Between the fan noise and the traffic noise someone’s dog would bark about every 15 minutes.
Stayed 1 night in Feb 2024
Response from Lisa on Feb 16, 2024
We are sorry to learn you did not enjoy your stay with us. We hope at the very least our staff went above and beyond to make you feel welcome and that you were able to get a great night's rest. Have a great day and stay safe.

6/10 Okay

Emily

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were all friendly. The breakfast was really nice with a nice variety of items. Waffles, muffins, bagels, yogurt, granola, oatmeal, milk and juice. The rooms were really outdated. Carpet kinda gross, stains on the carpet. Bed was comfortable.
Stayed 1 night in Jan 2024
Response from Lisa on Feb 7, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my breakfast manager to ensure that this is an isolated incident. Again, thank you for your feedback.

10/10 Excellent

Aaron, Rock Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet rooms. Staff was great. Will stay here again.
Stayed 1 night in Dec 2023
Response from Lisa on Jan 26, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

8/10 Good

frank

Stayed 1 night in Jan 2024
Response from Lisa on Jan 26, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my management to ensure that this is an isolated incident. Again, thank you for your feedback.

4/10 Poor

Dan

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lisa on Jan 18, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my management teams to ensure that this is an isolated incident. Again, thank you for your feedback.

6/10 Okay

Stacy

This property has truly lovely staff, especially the front desk gal who greeted us warmly and offered lots of helpful advice. The hotel was clean and well-kept… but the stay was uncomfortable for a few reasons. First, our room was really hot, and turning off the heat AND opening the window didn’t suffice to cool it down. Second, there is terrible noise on the main floor from the rooms above- some guests entering their room and walking around at 4am sounded like a full-on invasion from our suite right below, and it definitely disturbed our rest. :( Seems like it’s an old building, and not much to be done about it. Small tv, very basic furnishings. I didn’t feel like the value for money was there, and I’d choose a different spot in future.
Stayed 1 night in Jan 2024
Response from Lisa on Jan 18, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my maintenance manager to ensure that this is an isolated incident. Again, thank you for your feedback.

10/10 Excellent

Blake

Liked: Cleanliness, property conditions & facilities
Rrt
Stayed 1 night in Jan 2024
Response from Lisa on Jan 18, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lisa on Jan 12, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback

10/10 Excellent

TERI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy friendly check-in after a long 12 hour drive..room clean, food close. Nice experience so far
Stayed 1 night in Jan 2024
Response from Lisa on Jan 9, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Could use a refreah
Not bad for the price. It is definitely dated and could use a make over. The breakfast was a bit pathetic. 😞 we were sad the hottub was closed and noted that the guest laundry was also down. I guess u get what u pay for. I don't think i would stay longer than a night
Stayed 1 night in Jan 2024
Response from Lisa on Jan 8, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my maintenance manager to ensure that this is an isolated incident. Again, thank you for your feedback.

10/10 Excellent

Joe

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lisa on Jan 9, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Lisa on Jan 3, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my housekeeping manager to ensure that this is an isolated incident. Again, thank you for your feedback.

8/10 Good

jordan

Stayed 1 night in Dec 2023
Response from Lisa on Jan 3, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my housekeeping manager to ensure that this is an isolated incident. Again, thank you for your feedback.

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023
Response from Lisa on Jan 3, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quick and easy to check in. The king suite was nice and comfortable.
Stayed 1 night in Nov 2023
Response from Lisa on Jan 3, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff was amazing!
Stayed 2 nights in Nov 2023
Response from Lisa on Jan 3, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

10/10 Excellent

kathleen d

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 1 night in Nov 2023
Response from Lisa on Jan 3, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It’s like 98% pet friendly but they were very kind and found me a room that didn’t have a dog in it for a couple stays.
Stayed 1 night in Oct 2023
Response from Lisa on Jan 3, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my housekeeping manager to ensure that this is an isolated incident. Again, thank you for your feedback.

8/10 Good

Jacie

Stayed 1 night in Oct 2023
Response from Lisa on Jan 3, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my housekeeping manager to ensure that this is an isolated incident. Again, thank you for your feedback.

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Oct 2023
Response from Lisa on Oct 25, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my housekeeping manager to ensure that this is an isolated incident. Again, thank you for your feedback.

2/10 Terrible

Heather

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Lisa on Oct 25, 2023
We are sorry to learn you did not enjoy your stay with us. We hope at the very least our staff went above and beyond to make you feel welcome and that you were able to get a great night's rest. Have a great day and stay safe.

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff was very cordial
Stayed 1 night in Oct 2023
Response from Lisa on Jan 3, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

6/10 Okay

Sylvia

Travelled with partner
We had a good stay. Our complaint was the carpet in our room was filthy. Besides that all good.
Stayed 1 night in Oct 2023
Response from Lisa on Oct 25, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my housekeeping manager to ensure that this is an isolated incident. Again, thank you for your feedback.

8/10 Good

Stacey

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Lisa on Oct 25, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my housekeeping manager to ensure that this is an isolated incident. Again, thank you for your feedback.

10/10 Excellent

Greg

Stayed 1 night in Oct 2023
Response from Lisa on Jan 3, 2024
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

10/10 Excellent

Randal

Stayed 1 night in Oct 2023
Response from Lisa on Oct 25, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

10/10 Excellent

Andy

Stayed 1 night in Sep 2023
Response from Lisa on Oct 25, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Sep 2023
Response from Lisa on Sep 29, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

8/10 Good

CALLIE, Parowan

Travelled with family
Liked: Cleanliness, staff & service
I did not appreciate housekeeping knocking on the door at 9:00 a.m. while simultaneously using their key to open the door to come in. My husband and I were still in bed as we had come in late the night before. Within 10 minutes they tried to come into the room again. I finally got up and put the do not disturb sign on the door. With a check out time of 12:00 p.m., I did not expect to be disturbed so early, or I would have put the sign on the night before.
Stayed 1 night in Sep 2023
Response from Lisa Beachum on Sep 5, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I will speak with my housekeeping manager to ensure that this is an isolated incident. Again, thank you for your feedback.

8/10 Good

Inaki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel will definitely stay again if I go to that area. Comfy, clean room and Breakfast was good. They had some issues with Pool area but the Hotel next to us let us use there pool and hot tub it was nice
Stayed 1 night in Aug 2023
Response from Lisa on Aug 14, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I hope you will give us another opportunity to show you how our service can be if your travels bring you back to this direction. Again, thank you for your feedback.

10/10 Excellent

Lamuel

Stayed 1 night in Jul 2023
Response from Lisa on Jul 31, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

4/10 Poor

Jun

Business traveller
Bad breakfast, spoiled milk.
Stayed 2 nights in Jul 2023
Response from Lisa Beachum on Jul 18, 2023
We are sorry to learn you did not enjoy your stay with us. We hope at the very least our staff went above and beyond to make you feel welcome and that you were able to get a great night's rest. Have a great day and stay safe.

8/10 Good

JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Jun 2023
Response from Lisa Beachum on Jul 12, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I hope you will give us another opportunity to show you how our service can be if your travels bring you back to this direction. Again, thank you for your feedback.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No working laundry and we were here for a 5 day baseball tournament.
Stayed 4 nights in Jul 2023
Response from Lisa Beachum on Jul 12, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. It seems we fell short on this goal with you, I hope you will give us another opportunity to show you how our service can be if your travels bring you back to this direction. Again, thank you for your feedback.

6/10 Okay

Stephen

Travelled with partner
We stayed over the Fourth of July weekend and chose this hotel because there were limited options that weekend. There are usually many better for the price. This is an older property on the not-so-nice side of town. It was adequate. I would not avoid it but neither would I choose it if I had other options.
Stayed 4 nights in Jun 2023
Response from Lisa on Jul 10, 2023
Thank you for taking the time to give us your feedback. I apologize for the issues you encountered while staying with us.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lisa Beachum on Jul 10, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

8/10 Good

Kyle

Travelled with partner
Liked: Property conditions & facilities
The staff was very good at being present and courteous. I thought this may be one of the best continental breakfasts I have had offered at a hotel in a very long time. I was very impressed about that.
Stayed 3 nights in Jun 2023
Response from Lisa on Jun 29, 2023
Thank you for taking the time to give us your feedback. We strive to ensure each guest has a comfortable and enjoyable experience and we are thrilled that we achieved that goal with you. Again, thank you for taking the time to give us your feedback and we hope if your travels bring you this direction again you will choose to stay with us.

10/10 Excellent

Mary

Stayed 1 night in Jun 2023
Response from Lisa Beachum on Jul 18, 2023
Thank you for taking the time to give us your feedback. We strive to give everyone a comfortable and enjoyable experience. I am thrilled that we achieved that goal with you. Again, thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Sufficient
Building is a bit run down, pool area was dingy and minimal towels to use in there. Door to pool patio would not let us back in. The shower was still dirty from last guest who must have washed a dog in the tub because there was a ton of dog hair on the shower curtain. Room felt musty and needed to be aired out. Beds were comfortable and breakfast was nice. Overall it did the trick but I wouldn’t choose to come back if I came to Provo again.
Stayed 1 night in Jun 2023
Response from Lisa Beachum on Jun 26, 2023
Thank you for taking the time to give us your feedback. We strive to give each guest a comfortable and enjoyable experience and we are thrilled to have achieved this goal with you. We look forward to having you come back with us if you travels bring you to this area again.