Indoor pool, sun loungers

Reviews of Holiday Inn Express Brockton - Boston, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 398 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 115 out of 1001 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Aaliyah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty, others were extremely loud all hours of the night. Very displeased.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Brockton Team on Apr 14, 2024
Thank you for choosing Holiday Inn Express Brockton for your travel needs. We aim to ensure every guest has a positive and memorable experience when they stay with us. Although we make every attempt to enforce quiet hours we unfortunately cannot be everywhere all the time. Rest assured, we will make every effort to improve these shortcomings for future travelers like yourself. We appreciate your feedback.

10/10 Excellent

Lissette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean.
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Brockton Team on Apr 14, 2024
Thank you for choosing Holiday Inn Express Brockton! We strive to not only meet but exceed guest expectations and it is a pleasure to know that our goals were reached. We look forward to welcoming you back in the future.

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 1 night in Apr 2024
Response from Holiday Inn Express Brockton Team on Apr 14, 2024
Thank you for choosing Holiday Inn Express Brockton! We appreciate your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Brockton Team on Apr 4, 2024
Hi Maria,Thank you for choosing Holiday Inn Express Brockton! We are thrilled to see that you enjoyed your recent stay with us. We look forward to welcoming you back in the future!

6/10 Okay

Phalba

Travelled with group
Liked: Cleanliness, staff & service, amenities
Needs updating
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Brockton Team on Mar 30, 2024
Hi Phalba,Thank you for choosing Holiday Inn Express Brockton. We appreciate your feedback and look forward to making your next stay a 5 out of 5 experience!

10/10 Excellent

Iran

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff! Lovely room and accommodating staff!
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Brockton Team on Mar 11, 2024
Hello Iran, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Brockton Team on Mar 9, 2024
We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is what we strive for every day, and we're delighted to know that we achieved that during your visit. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future!

10/10 Excellent

Jeanwisnel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Brockton Team on Mar 9, 2024
We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is what we strive for every day, and we're delighted to know that we achieved that during your visit. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 1 night in Mar 2024
Response from Holiday Inn Express Brockton Team on Mar 9, 2024
Thank you for your kind words! We're thrilled to hear that our team's professionalism contributed to your positive experience. Providing exceptional service is at the heart of everything we do, and it's wonderful to know that our team's dedication was evident during your stay. We'll be sure to pass along your compliments to the team, —they'll be happy to hear that their efforts were appreciated. We look forward to welcoming you back for another enjoyable stay in the future!

6/10 Okay

Lydia

Stayed 2 nights in Mar 2024
Response from Holiday Inn Express Brockton Team on Mar 9, 2024
Thank you for providing feedback on your recent stay. We appreciate your input, as it helps us to continually improve our services. We strive to exceed our guests' expectations. Your satisfaction is important to us, and we hope to have the chance to welcome you back in the future for a better experience.

8/10 Good

Amos

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I love the service
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Brockton Team on Mar 19, 2024
Hi Amos,Thank you for choosing to stay with us here at the Holiday Inn Express Brockton!It is our goal to not only meet but exceed guest expectations and we are pleased that we were able to provide you with an enjoyable stay.

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on Mar 19, 2024
Hello Patrick,Thank you for choosing to stay with us here at the Holiday Inn Express Brockton!It is always a pleasure to have you and look forward to seeing you again in the future.

2/10 Terrible

Twidy, Brighton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Brockton Team on Mar 19, 2024
Hi Twidy,Thank you for choosing to stay with us here at the Holiday Inn Express Brockton.We are sorry that your expectations were not met during your recent stay. It is our goal to make every visit for every guest an enjoyable one and we hope to have the opportunity to do better in the future.

10/10 Excellent

Nixon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Express Brockton Team on Mar 11, 2024
Hello Nixon, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Pauline

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on Mar 11, 2024
Hello Pauline, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Adesoji

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on Mar 24, 2024
Hello Adesoji,Thank you for choosing the Holiday Inn Express Brockton.It is our goal to not only meet but exceed our guest expectations and we appreciate your kind words. We look forward to welcoming you again.

10/10 Excellent

Robert

Liked: Amenities
Great service
Stayed 2 nights in Feb 2024
Response from Holiday Inn Express Brockton Team on Mar 11, 2024
Hello Robert, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Jesus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Jan 2024
Response from Holiday Inn Express Brockton Team on Mar 11, 2024
Hello Jesus, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

4/10 Poor

Jigar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Brockton Team on Mar 20, 2024
Hello Jigar,Thank you for choosing to stay with us here at the Holiday Inn Express Brockton.We hope to provide you with a better experience during your next visit as it is our goal to ensure a pleasant and relaxing stay.

6/10 Okay

Jean Romelus

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express Brockton Team on Mar 20, 2024
Hi Jean,Thank you for choosing to stay with us at the Holiday Inn Express Brockton.We hope to see you again in the future!

8/10 Good

Marie

Stayed 1 night in Jan 2024
Response from Holiday Inn Express Brockton Team on Mar 24, 2024
Hi Marie,Thank you for choosing Holiday Inn Express Brockton. What a pleasure to know you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
it good
Stayed 4 nights in Jan 2024
Response from Holiday Inn Express Brockton Team on Mar 11, 2024
Hello Shannon, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

2/10 Terrible

Hervens

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Old tv , no water
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Brockton Team on Mar 20, 2024
Hello Hervens,Thank you for choosing to stay with us at the Holiday Inn Express Brockton.We apologize that your expectations were not met as it is our goal to make your stay an enjoyable and memorable one. We look forward to making your next stay a better one.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful experience
Stayed 1 night in Jan 2024
Response from Holiday Inn Express Brockton Team on Mar 11, 2024
Hello Evelyn, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

2/10 Terrible

Nathaliee

Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Holiday Inn Express Brockton Team on Mar 11, 2024
Hello Scott, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

4/10 Poor

Sabrina

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel Staff are wonderful. I arrived and was given a room on the first floor. Upon entering the room ot was unclean with the toilet filled with prior guest remains. This hotel is way overdue for a complete renovation especially in the hotel rooms. I want to commend the staff for patiently serving customers knowing that the hotel offers subpar accommodations.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

JAMA

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect
Stayed 2 nights in Dec 2023

4/10 Poor

Trey

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Somewhat rough area and poorly painted. Breakfast food was very bad and all the tables and floors were really dirty. Not a place I will return to.
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Bernadin

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The toilet did not throw. The sink clogged. The worst shower I’ve ever used in our travel. The bathroom counter was dirty. The heather gave off cool hair. No thermostat to control it. If there was one, we could not find it. Wifi wasn’t working properly. We left the hotel to spend our second night in the bench @ the airport instead. @ least, there are clean bathroom. The worst experience ever and it was our first time with Expedia!
Stayed 2 nights in Dec 2023

10/10 Excellent

Milko

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Holiday Inn Express Brockton Team on Mar 11, 2024
Hello Milko, Thank you for choosing to stay with us for your visit to Brockton, we appreciate you taking the time to let us know about your experience,We're thrilled to see that you had such a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

XAVIER, Brockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

2/10 Terrible

Angel

Stayed 2 nights in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

6/10 Okay

Alcioneide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like shrimp. Pool wasn’t heated like it says in the website.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Stayed 2 nights in Nov 2023

10/10 Excellent

Evelyn

Stayed 1 night in Nov 2023

2/10 Terrible

Julien

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel had ticks and my brother got bitten and I have pictures
Stayed 2 nights in Nov 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect service
The areas and stranding are amazing
Stayed 2 nights in Nov 2023

8/10 Good

Clifton

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

2/10 Terrible

Aneta

Stayed 5 nights in Nov 2023

2/10 Terrible

Jean

Stayed 2 nights in Nov 2023

10/10 Excellent

Frantz

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 2 nights in Nov 2023

10/10 Excellent

Gale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay!! Friendly staff and very clean room!!
Stayed 2 nights in Nov 2023

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, smelled good and peaceful
Stayed 1 night in Nov 2023

10/10 Excellent

Olga L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean rooms, nice staff.
Stayed 2 nights in Oct 2023