Reception

Reviews of Hampton Inn & Suites Providence/Warwick-Airport

3.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 286 out of 1005 reviews" "
Rating 8 - Good. 183 out of 1005 reviews" "
Rating 6 - Okay. 154 out of 1005 reviews" "
Rating 4 - Poor. 153 out of 1005 reviews" "
Rating 2 - Terrible. 229 out of 1005 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Yazan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kristin

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Joselyne

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!!
Stayed 1 night in Feb 2024
Response from Joseph on Mar 18, 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your positive comment.I am pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton inn and Suites PVD, we appreciate and value you as our guest and look forward to serve you again.Best Regards

6/10 Okay

Danny

Travelled with family
The door i had to struggle jus to opened , the sofa u can feel the spring on it.. beside that everything was ok
Stayed 2 nights in Mar 2024
Response from Joseph on Mar 18, 2024
Dear Value guestI appreciate that you took the time to review our hotel. I apologize for problems that you experiencedduring your stay. Please know I will be following up on all concerns expressed and make sure ourmaintenance & housekeeping managers correct the problems. Input such as yours helps us improve ourproperty and service on a daily bases. We would appreciate another opportunity to serve you, and willgo above and beyond in order to retain your valuable business.Best Regards

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool does not open until 3:00 pm
Stayed 1 night in Mar 2024
Response from Joseph on Mar 18, 2024
Dear Value guestI appreciate that you took the time to review our hotel. I apologize for problems that you experiencedregarding the pool hours. We would appreciate another opportunity to serve you, and willgo above and beyond in order to retain your valuable business.Best Regards

8/10 Good

James

Liked: Staff & service, amenities, property conditions & facilities
Need better cleaning or updating
Stayed 1 night in Mar 2024
Response from Joseph Mahop on Mar 9, 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your comment. Thank you for choosing the Hampton Inn and Suites, we appreciate and value you as ourguest look forward to serve you again.Best Regards

2/10 Terrible

Alfred

Travelled with partner
Disliked: Staff & service
My reservation was not allowed and I was still charged due to some random stranger following me around and I had nothing to do with that guy!
Stayed 1 night in Feb 2024
Response from Joseph on Mar 9, 2024
Dear Value guest Hampton inn and suites takes the security of our guest very serious, we try our best to make sure every member feels valued and respected. We will continue to provide exceptional services to all our valued guest.Best regards

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joseph on Mar 9, 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your comment. We are pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton Inn and Suites, we appreciate and value you as our guest look forward to serve you again.Best Regards

6/10 Okay

Kimberly

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff friendly, but the room desperately needed updating.
Stayed 2 nights in Feb 2024
Response from Joseph on Mar 9, 2024
Dear value guestThank you for your comments and your review of our property. We have been continuing to work hardto improve our hotel. Hotel is currently been renovated we are very aware that travelers are looking for the best valueand we are confident that, once renovations are completed for the most part we will deliver an excellent product and service. We appreciate your business and hope to have another opportunity to serve you.Best Regards

10/10 Excellent

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Nice place but expedia jipped me of $119. Not cool hetter to just go in the hotel and do it tried cabceling wouldnt do it.
Stayed 1 night in Feb 2024
Response from Joseph on Mar 9, 2024
Dear value guestThank you for your recent review of our property and letting us know we are on the right track, in termsof continuously providing a positive guest experience. We appreciate your feedback, and your businessand we look forward to having you back with again soon.Best Regards,

6/10 Okay

Lori

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1. No towels at the pool 2. No towels in the room 3. NO swimming until 3pm 4. Trash in the bathroom trash can upon check in Pretty disgusted in myself for choosing this hotel to have a ‘staycation’ with my grandchildren. They left upset and sad that they couldn’t swim in the morning and there was no way we were staying another night there.
Response from Joseph on Mar 9, 2024
Dear Value guestI would like to personally apologize for the unfortunate incidence that you experience during your staywith us. We continually try to do our very best for all of our guests, please know I will personally lookinto each issue that you have noted, in an attempt to correct and improve our hotel on a daily basis.Once again, I apologize for the inconvenience and hope to be of service in the future.Best Regards

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under construction so you could see there were improvements being made. The staff was very friendly, Lillian at the front desk in the evening was phenomenal.
Stayed 1 night in Feb 2024
Response from Joseph on Mar 9, 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your comment. We are pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton Inn and Suites, we appreciate and value you as our guest look forward to serve you again.Best Regards

8/10 Good

Christine

Travelled with family
Liked: Staff & service
There was a layer of ice in the parking lot that is very unsafe for people carrying luggage. I was shocked. Otherwise, the hotel was fine.
Stayed 1 night in Feb 2024
Response from Joseph on Mar 9, 2024
Dear value GuestThank you for your comments, I apologize for the inconvenience that you experienced during your stay,we are taken the steps to make sure that an incident like this does not happen again, and I can assureyou that we take these comments very seriously. We do value your business and hope to serve you inthe future.Best regards

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk concierge was wonderful!
Stayed 1 night in Feb 2024
Response from Joseph on Mar 9, 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your comment. We are pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton Inn and Suites, we appreciate and value you as our guest look forward to serve you again.Best Regards

2/10 Terrible

Orianna

Stains everywhere. Floating side table and toilet paper roll dispenser were hanging off of the walls.
Stayed 1 night in Feb 2024
Response from Joseph on Mar 9, 2024
Dear Value guestI appreciate that you took the time to review our hotel. I apologize for problems that you experiencedduring your stay. Please know I will be following up on all concerns expressed and make sure ourmaintenance and housekeeping managers report and correct the problem. Input such as yours helps us improve our property and service on a daily bases. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business.Best Regards

4/10 Poor

joseph, wurwick

Business traveller
Disliked: Cleanliness, property conditions & facilities
Property is run down and hot well maintained. Don’t recommend
Stayed 2 nights in Feb 2024
Response from Joseph on Mar 9, 2024
Dear value guestThank you for your comments and your review of our property. We have been continuing to work hardto improve our hotel. Hotel is currently been renovated we are very aware that travelers are looking for the best valueand we are confident that, once renovations are completed for the most part we will deliver an excellent product and service. We appreciate your business and hope to have another opportunity to serve you.Best Regards

8/10 Good

Whitney

Stayed 1 night in Feb 2024
Response from Joseph on Mar 9, 2024
Dear value guestThank you for your recent review of our property and letting us know we are on the right track, in termsof continuously providing a positive guest experience. We appreciate your feedback, and your businessand we look forward to having you back with again soon.Best Regards,

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service
It was okay couldn’t use the pool or the hot tub the gym door wouldn’t unlock
Stayed 1 night in Jan 2024
Response from Joseph on Feb 7, 2024
Dear value GuestThank you for your comments, I apologize for the inconvenience that you experienced during your stay,we are taken the steps to make sure that an incident like this does not happen again, and I can assureyou that we take these comments very seriously. We do value your business and hope to serve you inthe future.Best regards

10/10 Excellent

Francisco

Stayed 2 nights in Jan 2024
Response from Joseph on Feb 7, 2024
To our valued guestI would like to personally thank you for your recent review. We have been making great efforts toprovide the type of customer service that exceeds guest expectations. I am very proud of all of our guestservice staff members who always go above and beyond striving to provide a quality experience forevery guest, every time. Again thank your comments and we look forward to serving you again in thenear future.Best Regards

6/10 Okay

Thomas

Business traveller
Disliked: Cleanliness, property conditions & facilities
prpoerty was old and not renovated and rooms smelled like mildew
Stayed 1 night in Jan 2024
Response from Joseph on Feb 7, 2024
Thank you for your comments and your review of our property. We continue to work hard to improveour hotel. We are committed to making ever guest stay the best it can possibly be, thank you forbringing the breakfast and hall lighting to our attention. We will look into both matters to provide amore sustainable solution moving forward. We appreciate your business and hope to have another.opportunity to serve you in the near future.Best Regards

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. Parking lot was not plowed. Hallways and elevator were filthy Room was clean for its age.
Stayed 1 night in Jan 2024
Response from Joseph on Feb 7, 2024
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again, I sincerely apologize and hope to serve you in the future.Best Regards

10/10 Excellent

reagan

Stayed 1 night in Jan 2024
Response from Joseph on Feb 7, 2024
Dear Value guest,Thank you so much for your review. We have always believed a home away from home is a sanctuary aplace familiar a place guest can always call home. At the Hampton Inn we believe providing customer servicethat is personalized, hassle free and exceed guest expectations. Knowing you can count on us lets usknow we are on the right track. We look forward to another opportunity to service you at our property,and once again, thank you for your positive comment!!!Best Regards

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff and easy check in. Quiet room, and great breakfast as always at Hampton inn. Very pleased.
Stayed 1 night in Jan 2024
Response from Joseph on Feb 7, 2024
Dear value guestThank you for your recent review of our hotel. We really appreciate your positive comments concerning.our amenities, and staff friendliness; these are all critical components to a positive guest experience.We hope to see you again soon and want you to know that we truly value your business.Best Regards

10/10 Excellent

Denis

Stayed 1 night in Dec 2023
Response from Joseph on Feb 7, 2024
Dear value guestThank you for your recent review of our hotel. We really appreciate your positive comments concerningour amenities, and staff friendliness; these are all critical components to a positive guest experience.We hope to see you again soon, and want you to know that we truly value your business.Best Regards

2/10 Terrible

Flammarion

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at this Hampton Inn was the most disappointing we've ever had. Despite our usual expectation of comfort and cleanliness at Hampton Inns, this particular hotel was not just outdated but also quite dirty. I had to clean the bathroom my self due to a strong urine smell and a sticky toilet seat. Not enough towels in our room and requesting bath towels resulted in them giving us FLOOR MATS initially, and it took until the next day for us to receive actual towels. While the staff and breakfast were satisfactory, the overall experience was unfortunate. The ongoing renovations didn't interfere with our stay, but the pools needed cleaning and better maintenance. A notable inconvenience was the bathroom door not closing due to a pool-related hose, requiring someone to stand guard for privacy. Regrettably, I won't be returning or recommending this hotel.
Stayed 2 nights in Dec 2023
Response from Joseph on Feb 7, 2024
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again I sincerely apologize and hope to serve you in the future.Best Regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hampton Inn
This hotel was dirty disgusting with pubic hair in the bathroom. The whole room was dirty. Did not look like it was cleaned. They only had pool hours from 3-10 and arrived after 9pm. The whole purpose for the hotel was for my kids to be able to get full use of the pool. We were told after booking that those were the only hours. The ceiling look half put together. Carpets were dirty. One of the worst experiences I’ve ever had at a Hampton Inn. The breakfast tasted rubbery and not edible.
Stayed 1 night in Dec 2023
Response from Joseph on Feb 7, 2024
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again, I sincerely apologize and hope to serve you in the future.Best Regards

2/10 Terrible

Angelo

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water , bathroom sink did not drain. Toilet was loose and almost completely off the seal. Carpet and doors aged and filthy.
Stayed 1 night in Dec 2023
Response from Joseph on Feb 7, 2024
Dear Value guestI would like to personally apologize for the unfortunate incidence that you experience during your staywith us. We continually try to do our very best for all of our guests, please know I will personally lookinto each issue that you have noted, in an attempt to correct and improve our hotel on a daily basis.Once again, I apologize for the inconvenience and hope to be of service in the future.Best Regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joseph on Feb 7, 2024
Dear value guestThank you for your comments regarding your recent stay. We have worked hard to improve our facilityand enhance the guest experience. Recently renovated rooms and modern décor signify the level ofcommitment devoted sure improvement and we continue to provide an exceptional guest experience.We appreciate your business, and look forward to having you stay with us again.Best Regards

2/10 Terrible

Jason

Stayed 1 night in Dec 2023
Response from Joseph on Feb 7, 2024
Dear Value guestI would like to personally apologize for the unfortunate incidence that you experience during your staywith us. We continually try to do our very best for all of our guests, please know I will personally lookinto each issue that you have noted, in an attempt to correct and improve our hotel on a daily basis.Once again, I apologize for the inconvenience and hope to be of service in the future.Best Regards

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Convenient to the airport, friendly staff, fine for a layover. The room had a terrible lingering smell from pot smoking, and the room chair was stained to the point that I wouldn't sit in it. Someone came and sprayed and deodorized the room which helped.
Stayed 1 night in Dec 2023
Response from Joseph on Feb 7, 2024
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again I sincerely apologize and hope to serve you in the future.Best Regards

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Sarah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was the dumpiest Hampton Inn I’ve ever stayed in! It was clean and the desk person was nice, but the tub area needed some maintenance/attention, the water in the shower was tepid at best, the walls had absolutely no decor, there was no remote for the tv, and the extra pillow had no pillowcase (and it was disgusting). Not happy and will likely not stay at Hampton Inns anymore.
Stayed 1 night in Dec 2023

4/10 Poor

Connie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First we were told the pool was down for a couple hours due to “sand” being in it; then the worker changed his mind. Hot tub did not work with jets and pool was set to about 50.. both handicap seats were non functional for pool and hot tub !
Stayed 1 night in Oct 2023
Response from Joseph on Nov 18, 2023
Dear Value guestI would like to personally apologize for the unfortunate incidence that you experience during your staywith us. We continually try to do our very best for all of our guests, please know I will personally lookinto each issue that you have noted, in an attempt to correct and improve our hotel on a daily basis.Once again, I apologize for the inconvenience and hope to be of service in the future.Best Regards

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. The room was clean and decent except the light in the room as you walk in was flicking like a strobe light. We didn't notice it until we shut the lights of before bed. So that kept wake me up all night. But other then that everything was good.
Stayed 1 night in Oct 2023
Response from Joseph on Nov 18, 2023
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again I sincerely apologize and hope to serve you in the future.Best Regards

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff at this facility are Extremely Helpful and professional along with their friendly manners. Property needs updating ASAP
Stayed 2 nights in Oct 2023
Response from Joseph on Nov 18, 2023
Dear value guestThank you for your review of our property. We continue to work hard to improveour hotel. We are committed to making ever guest stay the best it can possibly be, We appreciate your business and hope to have anotheropportunity to serve you in the near future.Best Regards

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joseph on Nov 18, 2023
Dear value guestThank you for your positive comments and kind words. We strive to make each guest experience, thebest it can possibly be. We always believe that we provide good value for the hard earned money ourguest pay and we appreciate and value your business.Best Regards

4/10 Poor

Rob

Travelled with family
Outdated - Dirty - Rundown
Stayed 2 nights in Oct 2023
Response from Joseph on Nov 18, 2023
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again I sincerely apologize and hope to serve you in the future.Best Regards

6/10 Okay

Carissa

Liked: Room comfort
Stayed 1 night in Oct 2023
Response from Joseph on Nov 18, 2023
Dear value guestThank you for your comments and your review of our property. We have been continuing to work hardto improve our hotel. Recently renovated we are very aware that travelers are looking for the best valueand we are confident that, for the most part we deliver an excellent product and service for the pricepaid. We appreciate your business and hope to have another opportunity to serve you.Best Regards

6/10 Okay

LouAnn

Pool not open until 3 pm; checkout time posted in room was incorrect
Stayed 1 night in Oct 2023
Response from Joseph on Nov 18, 2023
Dear value guestThank you for your comments and I want you to know that we really do appreciate the feedback. Iapologize for the inconvenience that you encountered and have already met with our Managers to discuss these noted issues. I hope that you will consider giving usanother opportunity to serve you in the future.Best regards

4/10 Poor

J

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joseph on Nov 18, 2023
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again I sincerely apologize and hope to serve you in the future.Best Regards

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joseph on Nov 18, 2023
Dear value guestThank you for taking the time to review our property. We vary mush appreciate your positive comment.I am pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Wingate, we appreciate and value you as ourguest look forward to serve you again.Best Regards

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Joseph on Nov 18, 2023
Dear value guestThank you for your positive comments and kind words. We strive to make each guest experience, thebest it can possibly be. We always believe that we provide good value for the hard earned money ourguest pay and we appreciate and value your business.Best Regards

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bath tub very bad could not stand up in it
Stayed 2 nights in Sep 2023
Response from Joseph on Nov 18, 2023
Dear value guestThank you for your comments and your review of our property. We continue to work hard toimprove our hotel. We are committed to making ever guest stay the best it can possibly be, thankyou for bringing the Bath tub to our attention. We will look into the matter to provide a more sustainable solution moving forward. We appreciate your business and hope to have another opportunity to serve you in the near future.Best Regards

8/10 Good

karen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms were nice and the staff was friendly but the pool wasn't working and we chose that for the nice pool.
Stayed 1 night in Sep 2023
Response from Joseph on Sep 26, 2023
Dear value guestThank you for taking the time to review our property. We vary mush appreciate your positive comment.I am pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton Inn & Suites, we appreciate and value you as ourguest look forward to serve you again.Best Regards

4/10 Poor

James

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We were told by the staff that there would be a shuttle from the hotel to the airport terminal. There was none. So we had to hitch a ride from other guests in the hotel.
Stayed 1 night in Aug 2023
Response from Joseph on Sep 26, 2023
Dear Value guestI would like to personally apologize for the unfortunate incidence that you experience during your staywith us. We continually try to do our very best for all of our guests, please know I will personally lookinto each issue that you have noted, in an attempt to correct and improve our hotel on a daily basis.Once again, I apologize for the inconvenience and hope to be of service in the future.Best Regards

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Joseph on Sep 26, 2023
Dear value guestThank you for taking the time to review our property. We vary mush appreciate your positive comment.I am pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton Inn & Suites, we appreciate and value you as ourguest look forward to serve you again.Best Regards

6/10 Okay

Margaret

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and efficient. But room was very dirty and dated. I wiped some water drops off the floor and the napkin came up filthy as if the floor hadn’t been cleaned in weeks. Bedside table had a sticky ring from a previous guest. I stayed at a Hampton Inn in Burlington Mass a couple weeks ago, and it was lovely. You’d never think this was the same brand. Believe the poor ratings.
Stayed 1 night in Sep 2023
Response from Joseph on Sep 26, 2023
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again I sincerely apologize and hope to serve you in the future.Best Regards

4/10 Poor

Brian

Travelled with group
Room was dirty, shower didn’t work well, bathroom ceiling paint peeling.
Stayed 1 night in Sep 2023
Response from Joseph on Sep 26, 2023
Dear Value guestI appreciate that you took the time to review our hotel. I apologize for problems that you experiencedduring your stay. Please know I will be following up on all concerns expressed and make sure ourmaintenance & housekeeping managers correct the problems. Input such as yours helps us improve ourproperty and service on a daily bases. We would appreciate another opportunity to serve you, and willgo above and beyond in order to retain your valuable business.Best Regards

2/10 Terrible

Anna

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
have too many problems to list
Stayed 2 nights in Sep 2023
Response from Joseph on Nov 18, 2023
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again I sincerely apologize and hope to serve you in the future.Best Regards

2/10 Terrible

Abby

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked this hotel as it was closest to the venue of my brothers wedding we were attending close by. we arrived around 8pm with our 1 year old son who was extremely tired. I had booked, paid, and done mobile check in before to avoid any issues. at the front, the worker was inconsiderate and rude, stating she needed a card to physically swipe for incidentals, even though this had already been charged on my card. we just needed to get my son to bed, and we hadn’t brought our wallets with us from the venue, as in the mobile check in email I did said we were all set. we had to have someone from the wedding drive our wallets to us because she simply wouldn’t accept the fact I had already checked in to avoid all this. she kept huffing and puffing that we were then forced to wait for someone to bring our cards, we were trying to get our son to sleep in the lobby (because she wouldn’t allow us in the room!!) I’m not someone to leave reviews but i’m astounded at the lack of customer service and just how rude she was. we called the hyatt across the street and almost stayed there, as they had no issue with us booking online and not physically having a card. luckily there was someone willing to bring us what we needed, but it was just very unnecessary- clearly- as the other hotel didn’t require this.
Stayed 1 night in Sep 2023
Response from Joseph on Sep 26, 2023
Dear value guestThank you for your comments and I want you to know that we really do appreciate the feedback. Iapologize for the inconvenience that you encountered and have already met with our maintenancemanager and housekeeping to discuss these noted issues. I hope that you will consider giving usanother opportunity to serve you in the future.Best regards