we booked this hotel as it was closest to the venue of my brothers wedding we were attending close by. we arrived around 8pm with our 1 year old son who was extremely tired. I had booked, paid, and done mobile check in before to avoid any issues. at the front, the worker was inconsiderate and rude, stating she needed a card to physically swipe for incidentals, even though this had already been charged on my card. we just needed to get my son to bed, and we hadn’t brought our wallets with us from the venue, as in the mobile check in email I did said we were all set. we had to have someone from the wedding drive our wallets to us because she simply wouldn’t accept the fact I had already checked in to avoid all this. she kept huffing and puffing that we were then forced to wait for someone to bring our cards, we were trying to get our son to sleep in the lobby (because she wouldn’t allow us in the room!!) I’m not someone to leave reviews but i’m astounded at the lack of customer service and just how rude she was. we called the hyatt across the street and almost stayed there, as they had no issue with us booking online and not physically having a card. luckily there was someone willing to bring us what we needed, but it was just very unnecessary- clearly- as the other hotel didn’t require this.