101 New London Ave, I-95 Exit 14B to 37W Exit 2B, Cranston, RI
Reviews
4.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Antone,We apologize for any inconvenience caused by the noise from outside activities. We strive to create a comfortable environment for all our guests and will address this with the appropriate team. Your feedback helps us improve our services.
The room was clean wverything they appliances so forth was working they alittle but not a problem i give 4statd
Earl
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Earl,We appreciate your feedback on the cleanliness and functionality of the room. We strive to provide a comfortable stay for all our guests. Your review will help us improve our services further. Thank you for taking the time to share your experience with us.
The management is horrible, staff just does what management says.
Victoria
Stayed 2 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Victoria,We appreciate your feedback and apologize for any inconvenience caused during your stay. Should you have any further concerns, please don't hesitate to contact our management team directly for assistance.
The hotel is located in an isolated area and at the same time a five minute drive to Shaw's super market.
David
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello David,We appreciate your feedback regarding our hotel's location near Shaw's super market and in a tranquil area. It's great to hear you found the convenience of shopping close by. Thank you for choosing to stay with us and we hope you had a pleasant overall experience.
During check-in, the man at the desk was rude and condescending. The room was filthy, tv didn’t work properly, the bathroom was disgusting, and the supplies they left out (such as cups and coffee) was also dirty. I will never go to another econo lodge.
Carlos
Stayed 4 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Carlos, We deeply regret to hear about your experience and apologize for any inconvenience you faced. Your feedback is important and will be shared with our team for improvement. Should you wish to discuss this matter further, please reach out to our management directly for assistance. Our team strives to provide a comfortable stay for all our guests.
Hello Michael, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any specific details about your stay so we can address any issues accordingly. Your satisfaction is our top priority.
Hello Lismarie,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.
EVERYTHING IN THE ROOM WAS DIRTY, MOLDING AND SMELLED LIKE SMOKING EVEN THOU IT WAS NON SMOKING ROOM. DON'T RECOMMEND ANYONE TO BRING KIDS HERE. THE BATHTUB WAS UNUSABLE DISGUSTING, DUST EVERYWHERE AND MOLD. VERY RUN DOWN! WILL NOT RECOMMEND TO ANYONE.
Rafael
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Rafael, We appreciate your feedback and apologize for any inconvenience you experienced. Guest satisfaction is our priority, so we encourage guests to reach out to management directly with any concerns during their stay. Our team strives to address issues promptly for a pleasant experience for all guests. Thank you for sharing your thoughts with us.
Hello Franklin,We are delighted to hear you had an excellent experience during your stay! Thank you for sharing your positive feedback with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another enjoyable stay at our hotel.
4/10 Poor
Delia
Business traveller
Mar 16, 2024
Disliked: Cleanliness, amenities
The first night the people next to the room went to sleep until 4:00 am, the next day one of the guest came to our room and kicked the door then started knocking hard until my husband told him to please stop!
Delia
Stayed 3 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello Delia, We apologize for any disturbance during your stay. Please remember always to contact the front desk for immediate assistance with any noise issues or concerns. Your feedback is valuable to us as we work to ensure a pleasant experience for all our guests. We appreciate your understanding.
8/10 Good
Charles
Mar 8, 2024
Charles
Stayed 7 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Charles,We are thrilled to hear you enjoyed your stay with us! Please feel free to reach out to us directly if you have any additional feedback to share. We look forward to welcoming you back soon!
Hello Chavez,We are thrilled to hear that you found our staff pleasant during your stay. Your kind words mean a lot to us and we hope to welcome you back in the future for another enjoyable experience.
10/10 Excellent
Helen
Feb 7, 2024
Helen
Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Helen,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
Hello vee,to have you as our guest! We're delighted to hear that you enjoyed your stay with us. Thank you for taking the time to leave a positive review. We look forward to welcoming you back in the future for another great experience at our hotel.
10/10 Excellent
Aja
Travelled with family, Travelled with family and small children, Travelled with partner
The garden city is right across the street convenient for everything
Aja
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Aja,We are pleased to hear that you found our hotel's location convenient and that you enjoyed the proximity to the nearby garden city. We strive to provide our guests with easy access to attractions and amenities in the area. Thank you for choosing our hotel for your stay.
2/10 Terrible
Esabel
Jan 15, 2024
Esabel
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Esabel, We're sorry to hear that your recent stay with us did not meet your expectations. We apologize for any inconvenience you experienced and encourage you to reach out to us directly with any specific feedback so that we can address your concerns. We value all guest opinions and strive to continuously improve the guest experience.
10/10 Excellent
jelani
Jan 13, 2024
Liked: Cleanliness, staff & service, amenities
It was clean and affordable
jelani
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello jelani,Thank you for choosing our hotel for your stay. We are delighted to hear that you found our hotel clean and that it met your budget. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay.
Hello Charlene R, We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could kindly reach out to our hotel directly to discuss your concerns further. We value your feedback and hope to have the opportunity to address any issues you may have had.
6/10 Okay
Sabrina
Travelled with family
Jan 8, 2024
Liked: Cleanliness
Disliked: Staff & service, room comfort
Sabrina
Stayed 2 nights in Jan 2024
Response from Manager on Jan 12, 2024
Hello Sabrina, Thank you for choosing our hotel for your stay. We hope you had a pleasant experience during your visit. If you have any feedback or suggestions, we encourage you to reach out to us directly so we can address any issues and further improve our services. We value your input and look forward to serving you better in the future.
The location was near a shopping center which made it super convenient for us. I stayed there with my dog and I really appreciate how accommodating the staff was. Thank you.
Milerka,
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Milerka,,Thank you for choosing our hotel and for taking the time to share your feedback. We are delighted to hear that our convenient location near the shopping center was a plus for you. It's always our pleasure to accommodate guests and their furry friends. We hope to welcome you back again soon.
4/10 Poor
Taveeyah
Jan 4, 2024
Liked: Staff & service
Taveeyah
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Taveeyah, We are sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your feedback and encourage you to reach out to us directly so that we can address any concerns you may have.
was my birthday celebration, Manager there is very rude... my room was a smoking room... and the blankets had burn holes in them from previous use of the room... he refused to change it.. The WiFI never worked... i was sleeping and the cleaning guy just walked in my room, and went in to the bathrrom, without my consent... he was investigatin if i had extra towels... Very cheap and rude service.. i stayed because had no other choice
Nakele
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Nakele, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Please know that the behavior you described is not indicative of our usual standards of service. We strive to provide a comfortable and pleasant stay for all our guests. Your feedback will be shared with the relevant team members for further review. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
10/10 Excellent
jelani
Travelled with family, Travelled with partner, Travelled with group
Hello jelani,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the affordability and cleanliness. We strive to provide a comfortable experience at a competitive price. We hope to welcome you again in the future.
Hello Joanne, We apologize for any inconveniences you may have experienced during your stay. We would appreciate it if you could kindly reach out to us directly so we can address any concerns you may have had. Our team is committed to providing the best possible experience for our guests and we value your feedback.
Hello Shai,We appreciate you taking the time to rate your recent stay. We apologize for any inconvenience you may have experienced during your time with us. If you have specific feedback you'd like to share, please reach out to our hotel directly so that we can address your concerns. We value your feedback and hope to have the opportunity to improve your experience in the future.
6/10 Okay
Diolinda, Warwick
Dec 21, 2023
Diolinda
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Diolinda, We appreciate you choosing our hotel for your stay. If you have any feedback or concerns you would like to share, please reach out to our hotel directly so that we can address them. We value your experience and hope to have the opportunity to welcome you back in the future.
8/10 Good
Christopher
Dec 17, 2023
Liked: Property conditions & facilities
Nice
Christopher
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Christopher,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was nice, and we hope to have the pleasure of hosting you again soon.
Hello jelani,Thank you for choosing our hotel for your visits. We appreciate your positive feedback regarding the cleanliness and affordability of our establishment. We take pride in providing a comfortable and value-driven experience for our guests. We look forward to welcoming you back on your future visits.
The room and property did not look like what it did in pictures. The whole main office was in the middle of a renovation project which is understandable, but my room looked awful. The window latch was broken and the window itself was left open. The cable box needs to be replaced, It kept overheating and shutting off. The free wifi did not work. Homeless and addicts around every corner. Definitely not worth what I paid for.
Matt
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Matt,We apologize for the inconvenience you experienced during your stay. We strive to accurately represent our property through photos, but sometimes renovations and unforeseen circumstances can affect the overall appearance. We apologize for any inconvenience caused by the broken window latch and open window. We appreciate you bringing the issue with the cable box to our attention, and we will address it promptly. Regarding the wifi, we apologize for any difficulties you encountered and will investigate the matter further. Thank you for your feedback, as it helps us improve.
Do Not Stay Here!! As if the bed wasn't bad enough, the room was infested with Cockroaches. Absolutely Disgusting!!
Timothy
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Timothy,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is of utmost importance to us, and we take your feedback seriously. We have already addressed the issue with our pest control team to ensure such incidents don't occur in the future.
Hello cody, We regret to hear about your experience with the cleanliness of your room. Providing a clean and comfortable stay is our top priority, and we apologize for any inconvenience caused. We appreciate your feedback and have shared it with our housekeeping team to address the issue. Please feel free to reach out to our management team for any further concerns.
10/10 Excellent
jelani
Travelled with family, Travelled with partner, Travelled with group
Hello jelani,Thank you for your feedback regarding our helpful staff. We truly value your recognition and strive to provide exceptional service to all our guests. We appreciate your kind words and hope to welcome you back in the future for another memorable stay.
Hello Kristina,Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you found our location convenient. If you have any further comments or concerns, we encourage you to reach out to our management team directly. We value your feedback and hope to have the opportunity to welcome you back in the future.
Hello Kristina,Thank you for sharing your feedback. We appreciate your comment on the convenient location of our hotel. We strive to provide a convenient experience for our guests. If you have any further suggestions or feedback, please feel free to reach out to our management team. We hope to welcome you back in the future for another pleasant stay.
Hello Kristina,Thank you for sharing your feedback! We value convenience as well and are glad that our hotel met your expectations in this aspect. We hope to have the opportunity to welcome you back in the future for another convenient stay.
Place was horrible! Room smelled horrifically and the only soap in the bathroom was used under the plastic ot comes in. Disgusting place do not recommend unless you dont have a choice.
Miguel
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Miguel,We're sorry to hear about your unpleasant experience during your stay. The comfort and cleanliness of our rooms are of utmost importance to us. We appreciate your feedback and will address these issues with our housekeeping team. Thank you for bringing this to our attention.
8/10 Good
Kristina
Nov 17, 2023
Kristina
Stayed 1 night in Sep 2023
Response from Manager on Nov 21, 2023
Hello Kristina,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you enjoyed your overall experience. Should you have any future concerns or inquiries, we encourage you to reach out to our management team. We value your business and hope to welcome you back in the future.
Hello Ernesto,Thank you for taking the time to leave your feedback. We are delighted to hear that your experience at our hotel surpassed your expectations. It was our pleasure to provide you with exceptional service and we look forward to welcoming you back in the future.
At check in the guy running the desk wouldn’t give me access to the bathroom while he took his sweet time checking me in. Once to the room I found the electronic lock on my room had wires hanging out of the back with batteries taped to it. There was no curtain on the bathroom window. They didn’t give me a single bed room like I had reserved and there was literally 6 inches between the bathroom door and the bed. It was the sketchiest hotel room I have ever been in. It was so bad I had to leave..
Tyler
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Tyler, Thank you for sharing your feedback with us. We apologize if you were inconvenienced during check-in. However, we can assure you that the safety and security of our guests is our utmost priority. We appreciate you bringing the issues with the room to our attention, and we will investigate and address them accordingly. We regret any discomfort caused and hope you will consider giving us another chance in the future.
2/10 Terrible
Lowayne
Oct 31, 2023
Lowayne
Stayed 1 night in Oct 2023
Response from Manager on Nov 21, 2023
Hello Lowayne, Thank you for taking the time to provide your rating. We apologize for any inconveniences you may have experienced during your stay. We always strive to provide the best possible experience for our guests. We encourage you to reach out to our management team directly to discuss your concerns further.
8/10 Good
George
Oct 25, 2023
Liked: Cleanliness
Great location. Clean room. But tons of trash bags on the ground around the dumpster. This has got to attract rats.
George
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello George,We apologize for the inconvenience caused. Our housekeeping team has been notified and will address the issue promptly. Thank you for bringing this to our attention.
Hello Cristhian,Thank you for your positive review! We're delighted to know that you had such a fantastic experience with us. We look forward to welcoming you back soon!
10/10 Excellent
Elaine
Oct 18, 2023
Elaine
Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello Elaine,Thank you for taking the time to leave us a 5-star review! We appreciate your kind words and are delighted to hear that you had a positive experience with us. We strive to provide exceptional service and we're glad that we were able to meet your expectations. We hope to welcome you back in the future for another great stay at our hotel.
6/10 Okay
Kenneth
Oct 16, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Kenneth
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Kenneth, Thank you for staying with us. We appreciate your feedback and will work to improve. We hope to welcome you back in the future.
6/10 Okay
David
Oct 16, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
OK but not great
Bathroom and shower were in disrepair. Shower sprayed water all over the back of the toilet and the wall behind.from the showerhead fitting.
David
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello David,We apologize for the inconvenience caused by the bathroom and shower. Our maintenance team will address the issues immediately.
it was dated, dirty, smelled of smoke even though is was a "no smoking" room. guest upstairs sounded like they were in our room!
place was a dump!
Russell
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Russell, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
Dear Guest, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Please let us know how we can assist you further.
4/10 Poor
Lauren
Travelled with group
Oct 15, 2023
Disliked: Cleanliness, staff & service
Lauren
Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Lauren,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.
6/10 Okay
Hephzibah
Oct 9, 2023
Hephzibah
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Hephzibah,It was our privilege to earn your business and we hope to host you again on your next trip.
2/10 Terrible
Steve
Oct 8, 2023
Steve
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Steve,We apologize for any inconvenience caused during your stay. Please let us know the specific issues you encountered so that we can address them accordingly.