Property amenity

Reviews of Country Inn & Suites by Radisson, Princeton, WV

3 out of 5
Country Inn & Suites by Radisson, Princeton, WV
111 Halls Ridge Rd, Princeton, WV

Reviews

8.2

Very good

Rating 10 - Excellent. 456 out of 1010 reviews" "
Rating 8 - Good. 301 out of 1010 reviews" "
Rating 6 - Okay. 133 out of 1010 reviews" "
Rating 4 - Poor. 79 out of 1010 reviews" "
Rating 2 - Terrible. 41 out of 1010 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced and clean. Also one of few hotels that offer complimentary breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice place to stop for the night. Clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Fred

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Dated
Stayed 1 night in Mar 2024

10/10 Excellent

Ethel Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location ! Check-in easy and pleasant. Wonderful breakfast.
Stayed 1 night in Mar 2024
Response from Cathy Bradley GM on Mar 27, 2024
Thanks so much for taking the time to review our hotel. We appreciate your comments and hope to see you again!

10/10 Excellent

Kay

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of hotels that allow pets aren't very clean or updated. This hotel is. The room is pleasant, the mattress is nice, the staff was great and check in was easy.
Stayed 1 night in Mar 2024
Response from Cathy GM on Mar 22, 2024
Thanks so much for staying with us! We are happy you had a good stay. Safe travels!

6/10 Okay

Tyler

Stayed 1 night in Mar 2024
Response from Cathy Bradley GM on Mar 21, 2024
On behalf of the entire staff of Country Inn & Suites. I want to thank you for taking the time to let us know how your stay was. We appreciate our guests and truly want to know if they left with a positive experience.

10/10 Excellent

Beverley

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Welcome staff was awesome
Stayed 1 night in Mar 2024
Response from Cathy Bradley GM on Mar 18, 2024
Thank you so much for taking the time to rate your stay. I appreciate your comment on our front desk agents! We are here because of our guests! Hope you will stay again if you are ever back in the area!

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cathy Bradley GM on Mar 18, 2024
Thanks so much for taking the time to rate your stay! We hope to see you again!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cathy Bradley GM on Mar 16, 2024
Thanks so much for taking the time to let us know how your stay was. We hope you will come back and see us in the future! We are currently resurfacing our pool and would love to show it off after completion!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Very enjoyable stay! Clean. Thank you!
Stayed 1 night in Mar 2024
Response from Cathy Bradley General Manager on Mar 12, 2024
Thanks so much for taking the time to review your stay. We are so happy that you enjoyed your stay. We hope you will come back and see us again!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean is always my starting point. Spacious room. King bed was comfy. Bathroom is pretty worn. Great for an overnight. Thank you!
Stayed 1 night in Mar 2024
Response from Cathy Bradley General Manager on Mar 12, 2024
Thanks so much for choosing to stay with us! We appreciate your business and are happy that you enjoyed stay. We hope to see you again!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Cathy Bradley GM on Mar 8, 2024
On behalf of the entire staff of Country Inn & Suites, i want to thank you for staying with us and for the great comment. We appreciate our guests and hope to see you again!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cathy Bradley GM on Mar 3, 2024
Thanks so much for taking the time to review your stay. We love to hear from our guests to know how they enjoyed their stay. We hope you will stay again should you come through the area again.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and check-in..
Stayed 1 night in Feb 2024
Response from Cathy Bradley General Manager on Feb 27, 2024
Thanks for taking the time to let us know you were satisfied with your stay. We hope to see you again.

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Jan 2024
Response from Cathy Bradley General Manager on Feb 22, 2024
Thanks so much for the great review. We truly appreciate when we hear that a guest was happy with the stay!

10/10 Excellent

Jimmy, Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and helpful. Breakfast was great! Clean and freshing room.
Stayed 2 nights in Feb 2024
Response from Cathy Bradley GM on Feb 22, 2024
Thanks for taking the time lets us know how you enjoyed your stay! We appreciate your patronage!

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and up to date.
Stayed 1 night in Jan 2024
Response from Cathy General Manager on Feb 27, 2024
Thanks for taking the time to let us know that you enjoyed your stay. We hope to see you again!

8/10 Good

Leymar

Stayed 1 night in Jan 2024
Response from Cathy Bradley General Manager on Feb 22, 2024
Thanks for taking the time to rate you stay!

10/10 Excellent

Minsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cathy GM on Feb 29, 2024
Sorry for the late reply! We do want to thank you for taking the time to rate your stay. We hope to host you again in the future!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Ryan, Glenshaw

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cathy Bradley GM on Dec 31, 2023
On behalf of the entire staff of Country Inn and Suites, I want to thank you for staying with us. Unfortunately, it seems that you did not enjoy your stay. I am so sorry you didn't relay the issues you encountered. I would have happily tried to correct any deficiencies. Wishing you a happy holiday season and new year!

8/10 Good

Barney

Stayed 1 night in Dec 2023
Response from Cathy Bradley General Manager on Feb 22, 2024
Thanks for taking time out of your day to rate your stay. We hope you enjoyed your stay.

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
Just ok
Staff was friendly and room was spacious, but overall the hotel is rather rundown and in need of sprucing up.
Stayed 1 night in Dec 2023
Response from Cathy GM on Dec 29, 2023
On behalf of the entire staff of Country Inn & Suites I want to thank you for taking the time to review your stay. I do agree that we as an older hotel are need of a facelift. We are in the process of updating and resurfacing our tubs. We do appreciate your business and we wish you a very happy new year!

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly check in and out. Good breakfast. Pool was closed but we were able to use the pool next door.
Stayed 1 night in Dec 2023
Response from Cathy GM on Dec 29, 2023
Thanks for taking the time to review your stay. We are pleased with your comments. We hope you will choose to stay again should your travels bring you back to the area.

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023

6/10 Okay

Melinda

I just hated the fact that they would not let me pay in cash for my reservation because I’ve done it at several hotels over the years and also the pool was out of order, which was one of the main reasons why we booked this hotel for Christmas
Stayed 2 nights in Dec 2023
Response from Cathy GM on Dec 27, 2023
I am not sure exactly what happened that you were told we do not accept cash. We do accept cash upon check out but do require a cash deposit or credit card on file to guarantee your room. I do apologize for the pool being down. We have been closely monitoring it to keep it safe for all our guests.

10/10 Excellent

Jettie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very approachable to answer any questions
Stayed 1 night in Dec 2023
Response from Cathy Bradley General Manager on Feb 27, 2024
Thanks so much for letting me know that you had a good stay at our hotel. We hope to see you again!

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel
Nice easy hotel stay. Not the fanciest or coziest, but good for a nights sleep and great breakfast selection. Love a pull out couch for my family!
Stayed 1 night in Dec 2023

4/10 Poor

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No sleep and no breakfast
Mattress was terrible. My husband and I both tossed and turned all night. And the english muffins on the breakfast buffet were as hard as a rock.
Stayed 1 night in Dec 2023
Response from Cathy Bradley General Manager on Dec 23, 2023
I am so sorry that you did not enjoy your stay. I will reach out to you after I have addressed the issues with the mattress and with the breakfast attendant.

4/10 Poor

Lauren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness needs some work.
Check in was smooth, staff is lovely. The overwhelming smell of air fresheners or carpet cleaner or unknown cleaner was hard to get by. When laying in bed noticed some mildew on the ceiling. The fridge did not work in the room which was fine because it was cold enough for our food to stay in the coolers outside. We didn’t bother bringing any of this up to the staff, we only stayed the night on our way to Florida from Toronto.
Stayed 1 night in Dec 2023
Response from Cathy Bradley GM on Dec 22, 2023
I am so sorry you encountered problems with your stay. I would have happily moved you to another room had I been notified you were experiencing issues. Hope you have a Merry Christmas and a happy and healthy new year!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Christmas
We travel every year to visit family that lives close down here. I try to stay in your hotels because so far they have always been good experiences. My only complaints were bed was a little hard, used toileteries left in bathroom & not new ones put out, & no do not disturb sign for our door. Also the pool could have been a little warmer , and the chemicals were so strong we couldn't stay long it burnt the nose and eyes. However, most importantly bathroom was clean and beds looked good. A big selection of things for breakfast. One suggestion though maybe add some vanilla almond milk as a selection. Overall nice stay and the staff were very nice. I would definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint is the bathroom had No Hooks and No place to put your clothes while in the bathroom. There was room for a small table that could be moved around and the shower chair was unstable. But I loved this hotel.
Stayed 2 nights in Dec 2023
Response from Cathy Bradley GM on Dec 7, 2023
Thank you so much for taking the time to review your stay. I will definitely make note that the room you occupied needs hooks installed. Thank you for letting us know. We are happy to know that you enjoyed your stay. Wishing you a happy and healthy holiday season.

10/10 Excellent

KIMBERLY

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and conveniently located off of 75
Stayed 1 night in Dec 2023

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place for a quick stay. Great price too
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Good stay overall
We were on our way to our Florida home. Was raining ALL day we were tired and arrived late. Check in was swift and we were able to park near the back & access our room from the back which was very convenient. Room was OK needed some tender loving care. Not updated for modern tech NO USB charger points. Bathroom was very tired. Paint peeling, toilet was tired. But the breakfast was fantastic! Food was plentiful and tasted good. I recommend this hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous choice in Princeton
We stayed here 5 years ago and had a wonderful experience so we choice you again for that reason. We were very pleased with the extra large room we got. The beds were delightful. We were pleasantly surprised with breakfast. The biscuits and gravy were fabulous. Everyone was friendly and the place was well cared for. We saw mixed reviews and don’t understand how anyone could report anything negative. Even the location is prime. Thanks for the great experience!
Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rocking chairs
Stayed 2 nights in Nov 2023

10/10 Excellent

Louis

Liked: Property conditions & facilities
Clean, nicely appointed , staff friendly and professional
Stayed 1 night in Nov 2023

10/10 Excellent

Dianne L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean welcoming environment
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a convenient location with restaurants and shopping close by. I think they should have a single floor for pets and let people know what that floor is. The breakfast buffet that they had left a lot to be desired.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed and pleased with all aspects of our stay. I would highly recommend this hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm inviting environment. Great breakfast. Many options. Clean. Friendly, polite staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Jettie

Stayed 1 night in Nov 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cathy Bradley GM on Nov 24, 2023
Thanks for taking the time to rate our hotel. We appreciate your business and hope to see you again if your travels bring you back to the area

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient spot for our travel. Very friendly staff. Nice breakfast buffet. Only problem was broken microwave
Stayed 1 night in Nov 2023
Response from Cathy Bradley GM on Nov 24, 2023
Thanks you for your recent review! We appreciate your patronage and are pleased that you enjoyed your stay.

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although the property is showing a bit of wear, it is meticulously maintained and the Staff has always been top notch.
Stayed 1 night in Nov 2023
Response from Cathy Bradley GM on Nov 24, 2023
On behalf of the entire staff, we are pleased to see that you enjoyed your stay. We hope to see you again should your travels bring you back to the area.

10/10 Excellent

Violet, Easley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, rooms very comfortable
Stayed 2 nights in Nov 2023
Response from Cathy Bradley GM on Nov 15, 2023
Thanks for taking the time to rate your recent stay at our hotel. We appreciate your business and hope to see you again!

6/10 Okay

Lisa

Stayed 1 night in Nov 2023