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Reviews of Sandman Signature Prince George Hotel

3.5 out of 5
Sandman Signature Prince George Hotel
2990 Recplace Drive, Prince George, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 1003 reviews" "
Rating 8 - Good. 314 out of 1003 reviews" "
Rating 6 - Okay. 124 out of 1003 reviews" "
Rating 4 - Poor. 69 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 24, 2024
Thank you for taking the time to leave a review. We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 24, 2024
Thank you for taking the time to leave a review of your stay at the Sandman Signature! We are thrilled to hear that you had a great experience staying with us. We look forward to welcoming you back in the future!

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall a nice hotel. Pool was very cold though and the area was not very cleaj
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 24, 2024
Thank you for taking the time to leave such a positive review of our hotel. We are delighted to hear that you enjoyed your stay with us. We really apologize for the inconvenience you have faced because of the pool temperature and cleanliness and we thank you for bringing it to our attention as we strive in providing best customer service. We look forward to welcoming you back to Prince George in the future.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 24, 2024
Thank you for taking the time to leave a review of your stay at the Sandman Signature! We are thrilled to hear that you had a great experience staying with us. We look forward to welcoming you back in the future!

6/10 Okay

Carla

Travelled with partner
Liked: Staff & service
Beds were very uncomfortable, furniture in room was dirty and stained, rugs in room and furniture could be updated
Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 20, 2024
We apologize for any inconvenience you experienced with the condition of the rooms. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the suites and it was perfect! Beds were comfortable and bathtub was beautiful. Only complaint I have is that the shower head sprayed everywhere and it was almost impossible not to get the floor wet.
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on Apr 20, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found your suite to be perfect and that you enjoyed the comfort of the beds and the beauty of the bathtub.We sincerely apologize for the inconvenience caused by the shower head spraying everywhere. Your feedback is invaluable to us, and we will certainly address this issue to ensure that future guests have a seamless and enjoyable experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

Tracey

Very run down
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 21, 2024
We apologize for any inconvenience you experienced with the condition of the hotel and rooms. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.

10/10 Excellent

Janet, Fort St John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, comfortable
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 19, 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you loved your stay with us. We look forward to welcoming you back for another stay!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, the room was clean.
Stayed 14 nights in Apr 2024
Response from Front Desk Team on Apr 19, 2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you loved your stay with us. We look forward to welcoming you back for another stay!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 15, 2024
Thank you for your review. Hope to see you soon

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and kind as usual
Stayed 1 night in Apr 2024
Response from Kartik- Guest Service Manager on Apr 14, 2024
Thank you for your positive review. Hope to see you soon

10/10 Excellent

Elliott

Front desk was helpful when needed
Stayed 1 night in Apr 2024
Response from Kartik- Guest Service Manager on Apr 14, 2024
Thank you for your positive review. Hope to see you soon

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on Apr 14, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 11, 2024
Thank you for choosing Prince George Sandman Signature as your go-to hotel and for acknowledging our staff's efforts to ensure your comfort. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Thomas

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 11, 2024
Thank you for choosing Prince George Sandman Signature as your go-to hotel and for acknowledging our staff's efforts to ensure your comfort. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back.

4/10 Poor

Jessie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 8, 2024
We apologize for the negative experience you had at our hotel.

8/10 Good

Diana

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Trish - Guest Service Manager on Apr 9, 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

8/10 Good

Richene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Getting dated but still very comfortable
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on Apr 7, 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

10/10 Excellent

Eva, Smithers

Stayed 1 night in Apr 2024

8/10 Good

Coral

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was roomy and bright
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on Apr 5, 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on Apr 5, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean. The pool area was always dark, I guess it was broken which is sad as I was hoping to go there.
Stayed 4 nights in Mar 2024
Response from Front Desk Team on Apr 4, 2024
Thank you for the positive review. Hope to see you soon.

10/10 Excellent

Haley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Apr 2, 2024
Thank you for taking the time to share your feedback.

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy experience with guest running around the halls at 2AM and smashing about their rooms. It looked like at one time it was a nice hotel, but it has been noticeably abused. Which makes perfect sense if guests are allowed to be complete idiots.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Apr 2, 2024
Hello Andrew,We apologize for the inconvenience you had during your stay. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.

8/10 Good

Christine

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Apr 2, 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Omar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on Apr 2, 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed later check out to relax
Stayed 1 night in Mar 2024
Response from Front Desk Team on Apr 1, 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Mar 2024
Response from Kartik - Guest Service Manager on Mar 18, 2024
Just wanted to say a quick thank you for the recent review. We love the feedback, and more importantly, love hearing you had a great time here. Thanks again

8/10 Good

Azar, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and service
Stayed 2 nights in Mar 2024
Response from Kartik - Guest Service Manager on Mar 18, 2024
Just wanted to say a quick thank you for the recent review. We love the feedback, and more importantly, love hearing you had a great time here. Thanks again

10/10 Excellent

Al

Business traveller
Liked: Cleanliness, staff & service
Good location for business travelers.
Stayed 2 nights in Mar 2024
Response from Kartik - Guest Service Manager on Mar 15, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Saturday night was noisy with a party above us
Stayed 1 night in Mar 2024
Response from Trish - Guest Service Manager on Mar 14, 2024
Hi Audrey. Thank you for taking some time to leave us a review. We are sorry to hear about the noise of the guests in the room above yours. Your feedback is important to us as it helps us improve our services. Have a good day!

4/10 Poor

robin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very shabby and not very clean. My room was very dirty: floor not vacuumed, stains in bed cover, towel from previous guest left in the bathroom, dirt/grease/?? on the shampoo tube. The staff was pleasant and accommodating.
Stayed 1 night in Mar 2024
Response from Trish - Guest Service Manager on Mar 14, 2024
Hi Audrey. Thank you for taking some time to leave us a review. We are sorry to hear that we did not meet your expectations. Rest assured, we will coordinate this with the housekeeping department. We are hoping that you will give us another chance to make it right for you when you come back. And thank you for the good feedback about our staff.Once again, we apologize for the unpleasant experience you had during your stay.Your feedback is important to us as it helps us improve our services.Have a good day!

8/10 Good

Fawn, Bella Coola

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, large room, nice upgrade, mattress needs updating.
Stayed 1 night in Mar 2024
Response from Trish, Guest Service Manager on Mar 10, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are sorry about the mattress but we'll let maintenance know. We are looking forward to hosting you again. Take care and stay warm!

6/10 Okay

Kate

Stayed 1 night in Mar 2024
Response from Front desk Team on Mar 7, 2024
We apologize if you faced any concerns during your stay with us. We appreciate your feedback and will take it into consideration to improve our services.

10/10 Excellent

Gail

Everything was great
Stayed 1 night in Mar 2024
Response from Trish, Guest Service Manager on Mar 3, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care and stay warm!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 4, 2024
Thank you for giving us a perfect score. Thank you for choosing to stay with us! We look forward to welcoming you back again in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kartik Guest Service Manager on Mar 2, 2024
Thank you for choosing to stay with us and giving us a perfect rating. We look forward to welcoming you back again in the future.

10/10 Excellent

thanasi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Feb 2024
Response from Front desk Team on Feb 29, 2024
Thank you for taking the time to leave a review about your recent stay at our hotel. We are glad to hear that you enjoyed your stay with us. We appreciate your feedback.

8/10 Good

ALBERT, Quesnel

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel is looking aged.
Stayed 1 night in Feb 2024
Response from Front desk Team on Feb 21, 2024
Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care!

4/10 Poor

Audrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Trish - Guest Service Manager on Feb 22, 2024
Hi Audrey. Thank you for taking some time to leave us a review. We are sorry to hear that we did not meet your expectations. We are hoping that you will give us another chance to make it right for you when you come back.Your feedback is important to us and it helps us improve our services.Have a good day!

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good restaurant
Stayed 1 night in Feb 2024
Response from Trish, Guest Service Manager on Feb 20, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care!

8/10 Good

Stacy

Liked: Staff & service
It was alright to stay at
Stayed 6 nights in Feb 2024
Response from Front Desk Team on Feb 19, 2024
Hi Stacy! Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care and stay warm!

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet
Stayed 1 night in Feb 2024
Response from Kartik Guest Service Manager on Feb 19, 2024
Hey Joanne. Thank you for taking the time to leave us a review and for giving us a perfect score. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care and stay warm!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, I feel appreciated. Looks like I got an upgrade to an executive suite. It's really nice to wear a bathrobe.
Stayed 1 night in Feb 2024
Response from Front desk Team on Feb 16, 2024
Thank you for taking the time to leave a review! We truly appreciate your kind words. We look forward to welcoming you back in the future!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kartik - Guest Service Manager on Feb 16, 2024
Hello Scott. I saw that you gave us an excellent 5-star review and I wanted to extend a sincere thank you. We always try to deliver great customer service so I was elated to get the feedback. Thanks again,

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front desk Team on Feb 16, 2024
Thank you for taking the time to leave a review! We truly appreciate your time. We look forward to welcoming you back in the future!

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location when travelling north.
Stayed 1 night in Feb 2024
Response from Trish, Guest Service Manager on Feb 13, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care!

10/10 Excellent

Flavia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. We enjoyed the Rockford restaurant. The room was comfortable
Stayed 1 night in Feb 2024
Response from Trish, Guest Service Manager on Feb 13, 2024
Hi Flavia! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care!

6/10 Okay

Fawn, Bella Coola

Business traveller
Liked: Amenities
Convenient location, easy checkin and out, clean rooms and friendly front desk staff. The overall building could use a bit of refreshing.
Stayed 1 night in Feb 2024
Response from Front desk Team on Feb 7, 2024
Thank you for taking the time to leave a review! We are thrilled to hear that you had an excellent stay at our hotel with clean rooms and great service. We appreciate your feedback! See you again soon.

10/10 Excellent

Dawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front desk Team on Feb 7, 2024
Thank you for taking the time to leave such a positive review of your stay at our hotel. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Prince George.