All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for taking the time to leave a review. We apologize for the inconveniences you experienced during your stay. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.
Thank you for taking the time to leave a review of your stay at the Sandman Signature! We are thrilled to hear that you had a great experience staying with us. We look forward to welcoming you back in the future!
10/10 Excellent
Jay
Travelled with family
Apr 22, 2024
Liked: Cleanliness, staff & service, amenities
Overall a nice hotel. Pool was very cold though and the area was not very cleaj
Jay
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 24, 2024
Thank you for taking the time to leave such a positive review of our hotel. We are delighted to hear that you enjoyed your stay with us. We really apologize for the inconvenience you have faced because of the pool temperature and cleanliness and we thank you for bringing it to our attention as we strive in providing best customer service. We look forward to welcoming you back to Prince George in the future.
Thank you for taking the time to leave a review of your stay at the Sandman Signature! We are thrilled to hear that you had a great experience staying with us. We look forward to welcoming you back in the future!
6/10 Okay
Carla
Travelled with partner
Apr 20, 2024
Liked: Staff & service
Beds were very uncomfortable, furniture in room was dirty and stained, rugs in room and furniture could be updated
Carla
Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 20, 2024
We apologize for any inconvenience you experienced with the condition of the rooms. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.
We stayed in one of the suites and it was perfect! Beds were comfortable and bathtub was beautiful. Only complaint I have is that the shower head sprayed everywhere and it was almost impossible not to get the floor wet.
Amanda
Stayed 1 night in Apr 2024
Response from Trish - Guest Service Manager on Apr 20, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found your suite to be perfect and that you enjoyed the comfort of the beds and the beauty of the bathtub.We sincerely apologize for the inconvenience caused by the shower head spraying everywhere. Your feedback is invaluable to us, and we will certainly address this issue to ensure that future guests have a seamless and enjoyable experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
6/10 Okay
Tracey
Apr 20, 2024
Very run down
Tracey
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 21, 2024
We apologize for any inconvenience you experienced with the condition of the hotel and rooms. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you loved your stay with us. We look forward to welcoming you back for another stay!
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you loved your stay with us. We look forward to welcoming you back for another stay!
Response from Trish - Guest Service Manager on Apr 14, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
Thank you for choosing Prince George Sandman Signature as your go-to hotel and for acknowledging our staff's efforts to ensure your comfort. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back.
10/10 Excellent
Thomas
Apr 8, 2024
Disliked: Cleanliness
Thomas
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 11, 2024
Thank you for choosing Prince George Sandman Signature as your go-to hotel and for acknowledging our staff's efforts to ensure your comfort. We're thrilled to hear you enjoyed your stay and look forward to welcoming you back.
We apologize for the negative experience you had at our hotel.
8/10 Good
Diana
Apr 7, 2024
Liked: Cleanliness, staff & service
Diana
Stayed 2 nights in Apr 2024
Response from Trish - Guest Service Manager on Apr 9, 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
Response from Trish - Guest Service Manager on Apr 7, 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
Response from Trish - Guest Service Manager on Apr 5, 2024
Hi there! Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
Response from Trish - Guest Service Manager on Apr 5, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to hosting you again. Take care!
Thank you for taking the time to share your feedback.
4/10 Poor
Andrew
Apr 1, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy experience with guest running around the halls at 2AM and smashing about their rooms. It looked like at one time it was a nice hotel, but it has been noticeably abused. Which makes perfect sense if guests are allowed to be complete idiots.
Andrew
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Apr 2, 2024
Hello Andrew,We apologize for the inconvenience you had during your stay. We appreciate your feedback and will use it to make improvements to ensure a better experience for our guests.
8/10 Good
Christine
Mar 31, 2024
Liked: Cleanliness
Christine
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Apr 2, 2024
Thank you for taking the time to share your feedback.
Response from Kartik - Guest Service Manager on Mar 18, 2024
Just wanted to say a quick thank you for the recent review. We love the feedback, and more importantly, love hearing you had a great time here. Thanks again
Response from Kartik - Guest Service Manager on Mar 18, 2024
Just wanted to say a quick thank you for the recent review. We love the feedback, and more importantly, love hearing you had a great time here. Thanks again
10/10 Excellent
Al
Business traveller
Mar 15, 2024
Liked: Cleanliness, staff & service
Good location for business travelers.
Al
Stayed 2 nights in Mar 2024
Response from Kartik - Guest Service Manager on Mar 15, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care!
8/10 Good
Michael
Mar 12, 2024
Liked: Cleanliness, staff & service
Saturday night was noisy with a party above us
Michael
Stayed 1 night in Mar 2024
Response from Trish - Guest Service Manager on Mar 14, 2024
Hi Audrey. Thank you for taking some time to leave us a review. We are sorry to hear about the noise of the guests in the room above yours. Your feedback is important to us as it helps us improve our services. Have a good day!
The property is very shabby and not very clean. My room was very dirty: floor not vacuumed, stains in bed cover, towel from previous guest left in the bathroom, dirt/grease/?? on the shampoo tube. The staff was pleasant and accommodating.
robin
Stayed 1 night in Mar 2024
Response from Trish - Guest Service Manager on Mar 14, 2024
Hi Audrey. Thank you for taking some time to leave us a review. We are sorry to hear that we did not meet your expectations. Rest assured, we will coordinate this with the housekeeping department. We are hoping that you will give us another chance to make it right for you when you come back. And thank you for the good feedback about our staff.Once again, we apologize for the unpleasant experience you had during your stay.Your feedback is important to us as it helps us improve our services.Have a good day!
8/10 Good
Fawn, Bella Coola
Business traveller, Travelled with partner
Mar 10, 2024
Liked: Cleanliness, staff & service, amenities
Great location, large room, nice upgrade, mattress needs updating.
Fawn
Stayed 1 night in Mar 2024
Response from Trish, Guest Service Manager on Mar 10, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are sorry about the mattress but we'll let maintenance know. We are looking forward to hosting you again. Take care and stay warm!
6/10 Okay
Kate
Mar 6, 2024
Kate
Stayed 1 night in Mar 2024
Response from Front desk Team on Mar 7, 2024
We apologize if you faced any concerns during your stay with us. We appreciate your feedback and will take it into consideration to improve our services.
10/10 Excellent
Gail
Mar 3, 2024
Everything was great
Gail
Stayed 1 night in Mar 2024
Response from Trish, Guest Service Manager on Mar 3, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care and stay warm!
Thank you for taking the time to leave a review about your recent stay at our hotel. We are glad to hear that you enjoyed your stay with us. We appreciate your feedback.
Thank you for taking the time to leave us a review. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care!
Response from Trish - Guest Service Manager on Feb 22, 2024
Hi Audrey. Thank you for taking some time to leave us a review. We are sorry to hear that we did not meet your expectations. We are hoping that you will give us another chance to make it right for you when you come back.Your feedback is important to us and it helps us improve our services.Have a good day!
Response from Trish, Guest Service Manager on Feb 20, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care!
8/10 Good
Stacy
Feb 19, 2024
Liked: Staff & service
It was alright to stay at
Stacy
Stayed 6 nights in Feb 2024
Response from Front Desk Team on Feb 19, 2024
Hi Stacy! Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care and stay warm!
Response from Kartik Guest Service Manager on Feb 19, 2024
Hey Joanne. Thank you for taking the time to leave us a review and for giving us a perfect score. We are glad to hear that you enjoyed your stay. We are looking forward to welcoming you back soon. Take care and stay warm!
Response from Kartik - Guest Service Manager on Feb 16, 2024
Hello Scott. I saw that you gave us an excellent 5-star review and I wanted to extend a sincere thank you. We always try to deliver great customer service so I was elated to get the feedback. Thanks again,
Response from Trish, Guest Service Manager on Feb 13, 2024
Hi there! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care!
The staff was very nice. We enjoyed the Rockford restaurant. The room was comfortable
Flavia
Stayed 1 night in Feb 2024
Response from Trish, Guest Service Manager on Feb 13, 2024
Hi Flavia! Thank you for taking the time to leave us a review and for giving us a perfect score. Your feedback is very important to us as it helps us improve our services. We are glad to hear that you enjoyed your stay. We are looking forward to welcome you back soon. Take care!
6/10 Okay
Fawn, Bella Coola
Business traveller
Feb 7, 2024
Liked: Amenities
Convenient location, easy checkin and out, clean rooms and friendly front desk staff. The overall building could use a bit of refreshing.
Fawn
Stayed 1 night in Feb 2024
Response from Front desk Team on Feb 7, 2024
Thank you for taking the time to leave a review! We are thrilled to hear that you had an excellent stay at our hotel with clean rooms and great service. We appreciate your feedback! See you again soon.
Thank you for taking the time to leave such a positive review of your stay at our hotel. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Prince George.