Premium bedding, desk, iron/ironing board, free WiFi

Reviews of Quality Inn & Suites Downtown

3.5 out of 5
Quality Inn & Suites Downtown
150 Euston St, Charlottetown, PE

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 264 reviews" "
Rating 8 - Good. 98 out of 264 reviews" "
Rating 6 - Okay. 21 out of 264 reviews" "
Rating 4 - Poor. 9 out of 264 reviews" "
Rating 2 - Terrible. 5 out of 264 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean and verify friendly staff. Breakfast was good too.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room. Good breakfast. Good services by staff at all points. I’ll go back.
Stayed 1 night in Mar 2024
Response from Jenn on Mar 14, 2024
Thank you for your wonderful Review!We look forward to having you stay with us again.

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great convent place to stay. Safe feeling
Stayed 1 night in Feb 2024
Response from Jenn on Feb 18, 2024
Thank you for your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, clean and friendly.
Stayed 1 night in Jan 2024
Response from Sanjeedah on Jan 28, 2024
Thank you for your review!-Sanjeedah

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
i was staying there to attend a wedding so didn't go out around the area but the hotel was very comfortable.the bkfst was really good.
Stayed 2 nights in Oct 2023
Response from Jenn on Oct 25, 2023
Thank you for your review!

10/10 Excellent

Gulshan

Business traveller
Liked: Property conditions & facilities
Excellent Service
Stayed 4 nights in Oct 2023
Response from Jenn on Oct 20, 2023
Thank you for your review! We are so glad you enjoyed your stay with us!

8/10 Good

Donna Barbara

Stayed 5 nights in Sep 2023
Response from Jenn on Oct 13, 2023
Thank you!

10/10 Excellent

Wenying, Ventura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, spacious room
Stayed 3 nights in Sep 2023
Response from Jenn on Sep 20, 2023
Thank you so much for this review!

10/10 Excellent

John Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jenn on Sep 1, 2023
Thank you for your review!

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was great except the building design does not make it very conducive to someone in a wheelchair or for bringing in your luggage on the cart. There is no way to go in the front door, there is no ramp. The back door is the only way and we didn’t know the door locked at night - no way to use your card to enter through the wheelchair accessible door. I had to walk around the building and open the door for my husband. The staff were good and the breakfast included was good.
Stayed 1 night in Aug 2023
Response from Jenn on Aug 21, 2023
Thank you for letting us know about your recent stay. I am sorry for the inconvenience caused by the side door being locked after 9 pm. We only recently started locking the side door as we have an outreach Centre a few blocks away and have found non-guests using our facilities and disturbing guests. We do have a note on the door with our phone number to call so that the front desk agent can go and let you in. We are also working on a new lock for that door that your key card will get you in. We thought it would change but unfortunately, we will need to keep it locked from now on.

10/10 Excellent

Carolyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a bit older than some places we've stayed but still clean and well kept. It is located a bit further outside the main shopping and dining of the downtown, but it was also quieter, and was still close enough that it was walkable for a family with small kids. Breakfast was great and staff very friendly and helpful.
Stayed 3 nights in Jul 2023
Response from Jenn on Jul 28, 2023
Thank you for your review!

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, friendly and helpful staff, good breakfast options. Good sized rooms and nice bathrooms. A great stay
Response from Jenn on Jul 20, 2023
Thank you for this wonderful review! We truly appreciate such positive feedback

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, close to the airport and walkable to the downtown, even with 2 small children. Staff were lovely and friendly, room was spacious and quiet. Free breakfast was absolutely amazing. Great value, would highly recommend!
Stayed 1 night in Jul 2023
Response from Jenn on Jul 16, 2023
Thank you so much for this wonderful review. We truly appreciate such positive feedback!We hope to see you again

10/10 Excellent

Joan

Stayed 1 night in Jul 2023
Response from Jenn on Aug 5, 2023
Thank you!

8/10 Good

Holly

Stayed 1 night in Jul 2023
Response from Jenn on Aug 5, 2023
Thank you!

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was quiet, kept very clean & staff were vert friendly.
Stayed 1 night in Jul 2023
Response from Jenn on Jul 9, 2023
Thank you for your review and kind words!

4/10 Poor

Emma

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Jenn on Jul 10, 2023
Thank you for your review.What could we have done better to make your stay more enjoyable?

10/10 Excellent

Gail

Stayed 1 night in Jun 2023
Response from Jenn on Jul 9, 2023
Thank you!

10/10 Excellent

Gerlie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great because we just walked to all our destination. We really like our room, it smells so good from the moment we walked in. The hotel is so clean and staff are friendly. The breakfast is also good.
Stayed 1 night in May 2023
Response from Jenn on Jun 18, 2023
Thank you so much for your wonderful review! We hope to see you again

8/10 Good

Colleen

Stayed 2 nights in May 2023
Response from Jenn on Jun 29, 2023
Thank you for your review!

10/10 Excellent

Garfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Jenn on May 20, 2023
Thank you for your review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From friendly staff to great atmosphere and amenities, this hotel has it all. Had a great time and enjoyed my stay.
Stayed 3 nights in Mar 2023
Response from Jenn on Mar 13, 2023
Thank you so much for this wonderful review, Your feedback is truly appreciated We hope to see you again!

10/10 Excellent

David

Stayed 1 night in Feb 2023
Response from Jenn on Mar 6, 2023
Thank you!

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with delicious breakfast. I wish there was a pool, but other than that, everything was perfect! Very clean hotel with no weird smells (the rest of our team stayed elsewhere and they said the place smelled old and musty lol). Highly recommended!
Stayed 1 night in Feb 2023
Response from Jenn on Feb 5, 2023
Thank you so much for this wonderful review.We hope to see you again!

10/10 Excellent

Renee, Notre-Dame

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just ha verry good free breakfast. Very happy with the service and quality of food. Thanks very much.
Stayed 1 night in Jan 2023
Response from Jenn on Jan 14, 2023
Thank you so much for this review! We truly appreciate these kind words

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and parking. Professional staff. Perfect breakfast.
Response from Jenn on Jan 12, 2023
Thank you so much for this wonderful review!

4/10 Poor

Carson

Stayed 1 night in Jan 2023
Response from Jenn on Jan 9, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Christmas parade and the Christmas market.
Stayed 1 night in Nov 2022
Response from Jenn on Dec 1, 2022
Thank you for your review!

2/10 Terrible

Jennifer

Travelled with family
The hotel gave away our room at 6pm.(even though they say their check in is until midnight)...blaming Expedia. However, they had our confirmation right in front of them. They had our confirmation....just decided not to honour it. We had to sleep in our car. Do not book this hotel through a 3rd party. They will not honour your reservation.
Response from Jenn on Nov 4, 2022
I am sorry this happened. We require a valid credit card to hold your booking. We keep reservations until 6pm and if they do not have a valid credit card that we can process for payment we do not hold the room. When you book online via a travel agent or booking site they do not provide us with your contact information. Usually we would contact you to confirm your stay. If we do not have any information we cannot do that. We are a small business and cannot afford to have rooms sit empty when we have many guests inquiring. In the future if you book online or through a travel agent I would suggest calling the hotel to confirm you will arrive on that date.

10/10 Excellent

Orville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Liked
Stayed 1 night in Oct 2022
Response from Jenn on Oct 16, 2022
Thank you!

10/10 Excellent

Katelyn

Stayed 1 night in Oct 2022
Response from Jenn on Oct 12, 2022
Thank you!

10/10 Excellent

Cathy

Liked: Staff & service, amenities, property conditions & facilities
Helpful staff.
Stayed 1 night in Sep 2022
Response from Jenn on Sep 17, 2022
Thank you!

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Sep 2022
Response from Jenn on Sep 17, 2022
Thank you!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Aug 2022
Response from Jenn on Aug 31, 2022
Thank you!

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flowers by the front door
Stayed 1 night in Aug 2022
Response from Jenn on Aug 27, 2022
Thank you!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

cynthia, varennes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff
Stayed 1 night in Aug 2022
Response from Jenn on Aug 20, 2022
Thank you!

10/10 Excellent

Kenneth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great central location and reasonable price.
Stayed 1 night in Aug 2022
Response from Jenn on Aug 11, 2022
Thank you!

6/10 Okay

Kevin

Travelled with partner
Disliked: Cleanliness
No housekeeping/room cleaning. Outdated - needing upgrades. Lesser rooms to Expedia customers. Breakfast included but very limited choices.
Stayed 3 nights in Jul 2022
Response from Jenn on Aug 9, 2022
Our housekeepers do not go into rooms unless requested, we tell all guests this at check in due to Covid precautions. The room you had booked is a Jr. Suite with a kitchenette. Thank you

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very efficient at check in and out and in breakfast area.
Stayed 1 night in Aug 2022
Response from Jenn on Aug 16, 2022
Thank you!

8/10 Good

Alexandre

Stayed 1 night in Aug 2022

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 2 nights. The beds were very comfortable. Complimentary breakfast was nice with several options to choose from. The hotel is conveniently located within walking distance to restaurants.
Stayed 2 nights in Aug 2022
Response from Jenn on Aug 8, 2022
Thank you for your review!

10/10 Excellent

Nelda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Jul 2022
Response from Jenn on Aug 6, 2022
Thank you!

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and knowledgeable. They provided information on their cleaning processes. Overall would highly recommend.
Stayed 2 nights in Aug 2022
Response from Jenn on Aug 5, 2022
Thank you for your review!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of downtown. The rooms are great and spacious. I made the mistake of shortening our stay in favour of an Air BnB only to realize this hotel was a much better option! Excellent breakfast included. One of the best hotel stays we've had in a long time.
Stayed 3 nights in Jul 2022
Response from Jenn on Aug 1, 2022
Thank you!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2022
Response from Jenn on Aug 1, 2022
Thank you!

10/10 Excellent

John

Stayed 2 nights in Jul 2022
Response from Jenn on Aug 2, 2022
Thank you!

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and quiet.
Stayed 1 night in Jul 2022
Response from Jenn on Jul 31, 2022
Thank you!

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location Very helpful courteous staff.
Stayed 1 night in Jul 2022
Response from Jenn on Jul 26, 2022
Thank you for this wonderful review!