All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Our stay here was great except the building design does not make it very conducive to someone in a wheelchair or for bringing in your luggage on the cart. There is no way to go in the front door, there is no ramp. The back door is the only way and we didn’t know the door locked at night - no way to use your card to enter through the wheelchair accessible door. I had to walk around the building and open the door for my husband.
The staff were good and the breakfast included was good.
Amanda
Stayed 1 night in Aug 2023
Response from Jenn on Aug 21, 2023
Thank you for letting us know about your recent stay. I am sorry for the inconvenience caused by the side door being locked after 9 pm. We only recently started locking the side door as we have an outreach Centre a few blocks away and have found non-guests using our facilities and disturbing guests. We do have a note on the door with our phone number to call so that the front desk agent can go and let you in. We are also working on a new lock for that door that your key card will get you in. We thought it would change but unfortunately, we will need to keep it locked from now on.
This property was a bit older than some places we've stayed but still clean and well kept. It is located a bit further outside the main shopping and dining of the downtown, but it was also quieter, and was still close enough that it was walkable for a family with small kids. Breakfast was great and staff very friendly and helpful.
Great room, close to the airport and walkable to the downtown, even with 2 small children. Staff were lovely and friendly, room was spacious and quiet. Free breakfast was absolutely amazing. Great value, would highly recommend!
David
Stayed 1 night in Jul 2023
Response from Jenn on Jul 16, 2023
Thank you so much for this wonderful review. We truly appreciate such positive feedback!We hope to see you again
The location is great because we just walked to all our destination. We really like our room, it smells so good from the moment we walked in. The hotel is so clean and staff are friendly. The breakfast is also good.
Gerlie
Stayed 1 night in May 2023
Response from Jenn on Jun 18, 2023
Thank you so much for your wonderful review! We hope to see you again
Fantastic hotel with delicious breakfast. I wish there was a pool, but other than that, everything was perfect! Very clean hotel with no weird smells (the rest of our team stayed elsewhere and they said the place smelled old and musty lol). Highly recommended!
Jeanne
Stayed 1 night in Feb 2023
Response from Jenn on Feb 5, 2023
Thank you so much for this wonderful review.We hope to see you again!
Great location and parking. Professional staff. Perfect breakfast.
John
Response from Jenn on Jan 12, 2023
Thank you so much for this wonderful review!
4/10 Poor
Carson
Jan 7, 2023
Carson
Stayed 1 night in Jan 2023
Response from Jenn on Jan 9, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
Very close to the Christmas parade and the Christmas market.
Melissa
Stayed 1 night in Nov 2022
Response from Jenn on Dec 1, 2022
Thank you for your review!
2/10 Terrible
Jennifer
Travelled with family
Nov 1, 2022
The hotel gave away our room at 6pm.(even though they say their check in is until midnight)...blaming Expedia. However, they had our confirmation right in front of them. They had our confirmation....just decided not to honour it. We had to sleep in our car. Do not book this hotel through a 3rd party. They will not honour your reservation.
Jennifer
Response from Jenn on Nov 4, 2022
I am sorry this happened. We require a valid credit card to hold your booking. We keep reservations until 6pm and if they do not have a valid credit card that we can process for payment we do not hold the room. When you book online via a travel agent or booking site they do not provide us with your contact information. Usually we would contact you to confirm your stay. If we do not have any information we cannot do that. We are a small business and cannot afford to have rooms sit empty when we have many guests inquiring. In the future if you book online or through a travel agent I would suggest calling the hotel to confirm you will arrive on that date.
10/10 Excellent
Orville
Travelled with family, Travelled with family and small children
No housekeeping/room cleaning. Outdated - needing upgrades. Lesser rooms to Expedia customers.
Breakfast included but very limited choices.
Kevin
Stayed 3 nights in Jul 2022
Response from Jenn on Aug 9, 2022
Our housekeepers do not go into rooms unless requested, we tell all guests this at check in due to Covid precautions.
The room you had booked is a Jr. Suite with a kitchenette.
Thank you
We stayed here for 2 nights. The beds were very comfortable. Complimentary breakfast was nice with several options to choose from. The hotel is conveniently located within walking distance to restaurants.
Within walking distance of downtown. The rooms are great and spacious. I made the mistake of shortening our stay in favour of an Air BnB only to realize this hotel was a much better option! Excellent breakfast included. One of the best hotel stays we've had in a long time.