Our family had 3 rooms and issues with all that included: dirty and stained pillow, cover and bathroom counter; cracked counter held together with scotch tape, unable to fully lock door, fridge not working properly, not enough towels, cleaning staff taking soap during stay, getting the wrong room than what is booked for 5 people, getting locked out of room, key cards not working, using credit card to pay for room a day before checkout (even after explicitly saying we were paying cash and when they knew we had issues we needed to discuss), alot of property damage with a door missing and two punched in windows which makes it uneasy to sleep not knowing what is going on in the area. Extremely disappointed for a large chain hotel.