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Best Western Prescottonian – Avis

2.5 out of 5
Best Western Prescottonian
1317 Gurley St, Prescott, AZ

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 527 avis sur 1002." "
Note de 8 – Bien, d’après 304 avis sur 1002." "
Note de 6 – Acceptable, d’après 103 avis sur 1002." "
Note de 4 – Médiocre, d’après 44 avis sur 1002." "
Note de 2 – Terrible, d’après 24 avis sur 1002." "

8,8/10

Propreté

9,2/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Rada

Voyage en famille
Our room was very nicely renovated and looked nicer than the our side of the building looks like. Very friendly stuff
Séjour de 1 nuit en mai 2024
Kimberley Caruso Front Desk Manager a répondu le 22 mai 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the near future. Have a wondeful day!

10/10 – Excellent

Shenelle Hicks

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The view around the hotel is absolutely beautiful!Staff was very friendly and helpful
Séjour de 3 nuits en mai 2024
Kimberley Caruso Front Desk Manager a répondu le 15 mai 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the near future. Have a wonderful day!

6/10 – Acceptable

Peter

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Great restaurant but very average room and traffic noise
Séjour de 1 nuit en mai 2024
Kimberley Caruso Front Desk Manager a répondu le 9 mai 2024
Thank you for your review. We hope you will come back soon so we can make your next stay a better one. We can also get you in a room in the back area away from the road as well if you would prefer. Hope you have a great day!

10/10 – Excellent

Margaret, Santa Monica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Kimberley Caruso Front Desk Manager a répondu le 8 mai 2024
Thank ytou for your review. We are glad you enjoyed your stay and hope to see you again in the near future. have a great day!

6/10 – Acceptable

Russell

Points faibles : Service et personnel
Staff that checked me in mentioned that they were gonna start billing a 150 Bucks for damage on the cards upfront It was very off-putting it. I was being accused. I was gonna damage the room. At least that's what I felt like, so I won't be back to a Best Western.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jeffrey

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to whiskey row
Séjour de 2 nuits en avril 2024
Kimberley Caruso Front Desk Manager a répondu le 4 mai 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon in the near future.

10/10 – Excellent

Christopher

Séjour de 2 nuits en avril 2024
Kimberley Caruso Front Desk Manager a répondu le 4 mai 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the near future. Have a great day.

8/10 – Bien

Shanna

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms were clean ! Nothing fancy which is what we wanted as long as it was clean and dog friendly. They have a small enclosed area to let dogs loose but slats were too far apart and our little dog almost got through them ! Point is to let dogs run free in that area so maybe putting chicken wire around large slats would be best. Breakfast was included and really good !
Séjour de 1 nuit en avril 2024
Kimberley Caruso Front Desk Manager a répondu le 27 avr. 2024
Thank you for your review. We are glad you enjoyed your stay and we will look into those slats in the dog area. Hope to see you again in the near future. Have a great day.

10/10 – Excellent

Sandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
From beginning to end all was perfect. Everything was nice and clean and staff was bery informatibe and very polite!!!! I highly recommend this place! Thank you!
Séjour de 3 nuits en avril 2024
Angela Whitlatch a répondu le 24 avr. 2024
Dear Sandra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Excellent

Brenda

Points forts : Service et personnel, état et installations de l’hébergement
Ok
Séjour de 1 nuit en avril 2024
Angela a répondu le 23 avr. 2024
Hello Brenda,Thank you for your review. We appreciate all feedback.We look forward to hosting you again when you are in town.

10/10 – Excellent

carrie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Angela a répondu le 22 avr. 2024
Carrie thank you so much for your review.We hope to see you again soon!

8/10 – Bien

MILO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Kimberley Caruso Front Desk Manager a répondu le 14 avr. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!

10/10 – Excellent

Wesly

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel at a nice price. The staff is very nice and the gentleman that checked me in, Mike was great and shared some good advice with me about the area.
Séjour de 3 nuits en avril 2024
Kimberley Caruso Front Desk Manager a répondu le 10 avr. 2024
Thank you for your review. We are glad you enjoyed your stay and Mike was able to help you out. Hope to see you again soon and have a great day!

8/10 – Bien

Matthew

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Its an older establishment.. however their breakfast was great. Beds were less than comfortable, and no housekeeping unless requested.. i did request towels and we did not receive any....All in All the stay was good
Séjour de 3 nuits en avril 2024
Kimberley Caruso Front Desk Manager a répondu le 10 avr. 2024
Thank you for your review. We apologize for the issues you had and hope you will return so we can make your next stay better. We also have decided to do stayovers all the time now unless guest asks for no service, so we will be able to get everything refreshed for you on your next visit. Have a great day.

10/10 – Excellent

Jeff

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Kimberley Caruso Front Desk Manager a répondu le 7 avr. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the near future.

10/10 – Excellent

Kimberley

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 1 nuit en février 2024
Kimberley Caruso Front Desk Manager a répondu le 15 févr. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon. Have a wonderful day!

8/10 – Bien

Leslie

Voyage d’affaires
The welcome pad at the front door is dirty and broken and tattered.
Séjour de 4 nuits en janvier 2024
Kimberley Caruso Front Desk Manager a répondu le 31 janv. 2024
Thank you for your review. We are glad you enjoyed your stay. Also thank you for informing us about the welcome mat. We will be taking care of this. We hope to see you again soon in the near future. Have a great day!

8/10 – Bien

Geraldine

Séjour de 1 nuit en janvier 2024
Kimberley Caruso Front Desk Manager a répondu le 7 févr. 2024
Thank you for your review. We are glad you enjoyed your stay. If there were any issues, please give us a call so we can talk about it. Hope to see you again soon.

10/10 – Excellent

Crystal

Séjour de 1 nuit en janvier 2024
Kimberley Caruso Front Desk Manager a répondu le 17 janv. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon.

10/10 – Excellent

Tyler

Séjour de 1 nuit en décembre 2023
Kimberley Caruso Front Desk Manager a répondu le 8 janv. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!

10/10 – Excellent

Lori

Séjour de 1 nuit en janvier 2024
Kimberley Caruso Front Desk Manager a répondu le 24 janv. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!

8/10 – Bien

Odell

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
An OK Stay
Stay was good. The room was clean but a little outdated. The sink was stopped up and you have to jiggle the gandle to stop the toilet from running or take the tank lid off to move the mechanism to get the tank to fill up. Breakfast was pretty good. Overall an ok stay.
Séjour de 4 nuits en décembre 2023
Kimberley Caruso Front Desk Manager a répondu le 31 déc. 2023
Thank you for your review. We apologize for anything that wasn't satisfactory during your stay. We hope to see you again soon, so we can make your next stay even better.

10/10 – Excellent

Jason

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I was very happy with the stay
Séjour de 3 nuits en décembre 2023
Kimberley Caruso Front Desk Manager a répondu le 26 déc. 2023
Thank you for the review. We are glad that you enjoyed your stay and we hope to see you again soon. Have a great New Year!

10/10 – Excellent

Lee

Séjour de 1 nuit en décembre 2023
Kimberley Caruso Front Desk Manager a répondu le 11 janv. 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon.

10/10 – Excellent

Cathy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Kimberley Caruso Front Desk Manager a répondu le 20 déc. 2023
Thank you for your review. We are glad you enjoyed your stay and hope to see you in the near future! Hope you have a great day and Happy Holidays!

6/10 – Acceptable

Amanda

Voyage en famille
Points forts : Service et personnel
Meh at best
1. Please, please, please stop advertising full beds as queen beds. It’s really obvious to literally, well, everyone and it just makes people frustrated. 2. The staff really tried hard and were very kind. 3. You can hear noise down the road *all* night if you are in the front building of the hotel. It’ll do in a pinch but that’s about it.
Séjour de 1 nuit en décembre 2023
Kimberley Front Desk Manager a répondu le 11 déc. 2023
Thank you for your review. We apologize if you felt they weren't queen size beds but, we advertise as queen beds because the measurements of the beds and size of sheets prove they are queen size. We apologize if there was anything that was unsatisfactory with your stay. Hope you come back so we can make your next stay better and let us know, so we can put you in a different area. Have a great day.

2/10 – Terrible

Jacob, Queen Creek

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
We ended up not even staying at this property and found a better place to stay
Séjour de 2 nuits en décembre 2023
Kimberley Front Desk Manager a répondu le 6 déc. 2023
Thank you for your review, but you happened to be a no show and we were never informed that you wouldn't be staying with us. Hope you will stay next time, so we can show you that we are a great place to stay at.

10/10 – Excellent

ALEXA F

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en décembre 2023
Kimberley Caruso Front Desk Manager a répondu le 6 déc. 2023
Thank you for your review. We are glad that you enjoyed your stay and hope to see you again soon. Hope you enjoy your day!

4/10 – Médiocre

Denise

Points faibles : Propreté, état et installations de l’hébergement
Stain on chair -heater wouldn’t shut off -old decor in poor condition
Séjour de 1 nuit en décembre 2023
Kimberley Caruso Front Desk Manager a répondu le 6 déc. 2023
Thank you for your review. We apologize that everything wasn't up to your standards. We have looked into these issues and would love for you to come back so we can make your next stay even better. Hope you have a great day!

10/10 – Excellent

Dayna, Maricopa

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pleasant personnel, clean, and nice establishment.
Séjour de 1 nuit en novembre 2023
Angela Whitlatch a répondu le 28 nov. 2023
Hello Dayna,Thank you for your kind review. We hope to see you again very soon!

10/10 – Excellent

Ivan

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Kimberley Caruso Front Desk Manager a répondu le 16 nov. 2023
Thank you for your review. We are glad you enjoyed your stay and hope to see you again.

8/10 – Bien

Holly

Voyage en famille
Points forts : Propreté, service et personnel
Room was nice, layout of property is weird, like a second structure was added as an afterthought. Made it difficult to find our room. Property could use some upkeep. Staff were nice.
Séjour de 1 nuit en novembre 2023
Kimberley Caruso Front Desk Manager a répondu le 15 nov. 2023
Thank you for your review. We apologize everything wasn't satisfactory to you. We hope you will stay again soon, so we can make your stay even better.

8/10 – Bien

Pamela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Just old and dated. But clean
Séjour de 1 nuit en novembre 2023
Kimberley Caruso Front Desk Manager a répondu le 15 nov. 2023
Thank you for your review. We apologize if everything wasn't satisfactory and hope you will come again soon, so we can provide a better stay.

10/10 – Excellent

Cory

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved Mexican Restaurant next to hotel for convenience!
Séjour de 3 nuits en novembre 2023
Kimberley Caruso Front Desk Manager a répondu le 15 nov. 2023
Thank you for your review and we will be sure to share your comment with the restaurant. Hope to see you again soon.

10/10 – Excellent

Rosemary

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Visit to Prescott
Excellent location for hiking and sight seeing. Friendly staff, nice breakfast, good shower, comfortable bed.
Séjour de 1 nuit en novembre 2023
Kimberley Caruso Front Desk Manager a répondu le 9 nov. 2023
Thank you for ypour review. We are glad you enjoyed your stay and hope to see you again soon.

8/10 – Bien

Jerome

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Breakfast is good staff is nice
Séjour de 1 nuit en novembre 2023
Angela Whitlatch a répondu le 9 nov. 2023
Hello Jerome,Thank you so much for your kind review. We hope to see you again soon!

10/10 – Excellent

william

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Kind of hard to find and the roads are confusing as well as how the shopping areas are laid out. But the property and rooms are well maintained. As usual their breakfast is the best. Staff are nice and friendly, one even called me ( an old man) HONEY.
Séjour de 1 nuit en novembre 2023
Angela Whitlatch a répondu le 8 nov. 2023
William thank you for your kind review. We hope to see you again soon!

10/10 – Excellent

Jeramiah

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had some work going on in Prescott. Brought myself in my crew. Had four rooms. Very clean very good smell professional staff Kimberly was great. The breakfast was amazing.
Séjour de 1 nuit en octobre 2023
Kimberley Caruso Front Desk Manager a répondu le 27 oct. 2023
Thank you for your review. We are glad you enjoyed your stay. Hope to see you again soon.

4/10 – Médiocre

Melissa

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Old, dirty, and in SERIOUS need of updating! The worst Best Western I have ever stayed at. However, the gentleman who checked me in was very kind and the breakfast was decent.
Séjour de 1 nuit en octobre 2023
Kimberley C. Front Desk Manager a répondu le 1 nov. 2023
Thank you for the review. We apologize for the issues with your stay. We hope that you would come back so we can make your next stay a much better one.

8/10 – Bien

Tricia

Séjour de 1 nuit en octobre 2023
Kimberley Caruso Front Desk Manager a répondu le 5 nov. 2023
Thank you for review. We apologize if everything wasn't to your standard. We hope you will visit again soon so we can make your next stay even better.

10/10 – Excellent

Audra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Kimberley Caruso Front Desk Manager a répondu le 15 oct. 2023
Thank you for your review. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 – Excellent

Robert Nick

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very, Very helpful and accommodating staff. The property and rooms were clean.
Séjour de 4 nuits en octobre 2023
Kimberley Caruso Front Desk Manager a répondu le 11 oct. 2023
Thank you for your review. We hope to see you again soon.

10/10 – Excellent

Gregory

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful and friendly check in. Kelly was very helpful and awesome. Very nice room with a balcony! Very dog friendly!
Séjour de 1 nuit en octobre 2023
Kimberley Caruso Front Desk Manager a répondu le 11 oct. 2023
Thank you for your review. We hope to see you again soon. We will let Kellie know how much she was appreciated.

10/10 – Excellent

Jennifer, El Cajon

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice room, great breakfast. The staff was polite and professional.
Angela Whitlatch a répondu le 4 oct. 2023
Hello Jennifer,We are delighted to hear that you enjoyed your stay with us. We hope that you will come back and stay whenever you are in town.

8/10 – Bien

Emily

Séjour de 8 nuits en septembre 2023
Kimberley Front Desk Manager a répondu le 1 oct. 2023
Thank you for your review. Hope to see you again soon.

8/10 – Bien

frank

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The front desk when I checked in was incredible helpful. They gave me some treats for my dog. She said they take care of our four legged visitors. Thank you. We will come back.
Séjour de 2 nuits en septembre 2023
Angela a répondu le 29 sept. 2023
Hi Frank, We are delighted to hear that you enjoyed your stay. We certainly do love our furry friends. Come back and see us when you can.

10/10 – Excellent

La Kimba

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Mike at the front desk made things easy and simple for our check-in. Will be back next year!
Séjour de 1 nuit en septembre 2023
Kimberley Caruso Front Desk Manager a répondu le 28 sept. 2023
Thank you for your review and we are glad you enjoyed your stay. We will be sure to let Mike know about the great job he did. Hope to see you again soon.

6/10 – Acceptable

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel
The man at the check-in desk was kind and helpful. The rooms have been updated recently. But this is definitely a motel. I'm glad I brought my silicon ear plugs as you could hear traffic on the street as well as footsteps in the rooms above. The free breakfast was super average although the woman helping in the breakfast area was polite and nice. If I'd paid like $150/night and realized I was getting a motel, I'd be totally fine with it. (Instead I paid more and i guess I didn't look at photos of the outside of the property well enough before booking.)
Séjour de 1 nuit en septembre 2023
Kimberley Caruso Front Desk Manager a répondu le 28 sept. 2023
Thank you for your review and we apologize that everything wasn't satisfactory for you. When you stay again just let us know about the street noise and we can put you in a room away from the road. I hope you will consider staying with us again so we can make your next stay more memorable. We will also be sure to let our employees know the great job they did helping you.

10/10 – Excellent

Marcella

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Kimberley Caruso Front Desk Manager a répondu le 28 sept. 2023
Thank you for you review and we are glad you enjoyed your stay. Hope to see you again soon.

10/10 – Excellent

Karen

Séjour de 1 nuit en septembre 2023
Kimberley Caruso Front Desk Manager a répondu le 14 oct. 2023
Thank you for your review. We are glad you enjoyed your stay and hope to see you again.Thank you.