Exterior
Check availability

Reviews of Best Western Prescottonian

2.5 out of 5
Best Western Prescottonian
1317 Gurley St, Prescott, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1003 reviews" "
Rating 8 - Good. 306 out of 1003 reviews" "
Rating 6 - Okay. 103 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great restaurant but very average room and traffic noise
Stayed 1 night in May 2024
Response from Kimberley Caruso Front Desk Manager on May 9, 2024
Thank you for your review. We hope you will come back soon so we can make your next stay a better one. We can also get you in a room in the back area away from the road as well if you would prefer. Hope you have a great day!

10/10 Excellent

Margaret, Santa Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kimberley Caruso Front Desk Manager on May 8, 2024
Thank ytou for your review. We are glad you enjoyed your stay and hope to see you again in the near future. have a great day!

6/10 Okay

Russell

Disliked: Staff & service
Staff that checked me in mentioned that they were gonna start billing a 150 Bucks for damage on the cards upfront It was very off-putting it. I was being accused. I was gonna damage the room. At least that's what I felt like, so I won't be back to a Best Western.
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to whiskey row
Stayed 2 nights in Apr 2024
Response from Kimberley Caruso Front Desk Manager on May 4, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon in the near future.

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2024
Response from Kimberley Caruso Front Desk Manager on May 4, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the near future. Have a great day.

8/10 Good

Shanna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean ! Nothing fancy which is what we wanted as long as it was clean and dog friendly. They have a small enclosed area to let dogs loose but slats were too far apart and our little dog almost got through them ! Point is to let dogs run free in that area so maybe putting chicken wire around large slats would be best. Breakfast was included and really good !
Stayed 1 night in Apr 2024
Response from Kimberley Caruso Front Desk Manager on Apr 27, 2024
Thank you for your review. We are glad you enjoyed your stay and we will look into those slats in the dog area. Hope to see you again in the near future. Have a great day.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
From beginning to end all was perfect. Everything was nice and clean and staff was bery informatibe and very polite!!!! I highly recommend this place! Thank you!
Stayed 3 nights in Apr 2024
Response from Angela Whitlatch on Apr 24, 2024
Dear Sandra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Angela on Apr 23, 2024
Hello Brenda,Thank you for your review. We appreciate all feedback.We look forward to hosting you again when you are in town.

10/10 Excellent

carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angela on Apr 22, 2024
Carrie thank you so much for your review.We hope to see you again soon!

8/10 Good

MILO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kimberley Caruso Front Desk Manager on Apr 14, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!

10/10 Excellent

Wesly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a nice price. The staff is very nice and the gentleman that checked me in, Mike was great and shared some good advice with me about the area.
Stayed 3 nights in Apr 2024
Response from Kimberley Caruso Front Desk Manager on Apr 10, 2024
Thank you for your review. We are glad you enjoyed your stay and Mike was able to help you out. Hope to see you again soon and have a great day!

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Its an older establishment.. however their breakfast was great. Beds were less than comfortable, and no housekeeping unless requested.. i did request towels and we did not receive any....All in All the stay was good
Stayed 3 nights in Apr 2024
Response from Kimberley Caruso Front Desk Manager on Apr 10, 2024
Thank you for your review. We apologize for the issues you had and hope you will return so we can make your next stay better. We also have decided to do stayovers all the time now unless guest asks for no service, so we will be able to get everything refreshed for you on your next visit. Have a great day.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kimberley Caruso Front Desk Manager on Apr 7, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the near future.

8/10 Good

Leslie

Business traveller
The welcome pad at the front door is dirty and broken and tattered.
Stayed 4 nights in Jan 2024
Response from Kimberley Caruso Front Desk Manager on Jan 31, 2024
Thank you for your review. We are glad you enjoyed your stay. Also thank you for informing us about the welcome mat. We will be taking care of this. We hope to see you again soon in the near future. Have a great day!

8/10 Good

Geraldine

Stayed 1 night in Jan 2024
Response from Kimberley Caruso Front Desk Manager on Feb 7, 2024
Thank you for your review. We are glad you enjoyed your stay. If there were any issues, please give us a call so we can talk about it. Hope to see you again soon.

10/10 Excellent

Crystal

Stayed 1 night in Jan 2024
Response from Kimberley Caruso Front Desk Manager on Jan 17, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Tyler

Stayed 1 night in Dec 2023
Response from Kimberley Caruso Front Desk Manager on Jan 8, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!

10/10 Excellent

Lori

Stayed 1 night in Jan 2024
Response from Kimberley Caruso Front Desk Manager on Jan 24, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon. Have a great day!

8/10 Good

Odell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An OK Stay
Stay was good. The room was clean but a little outdated. The sink was stopped up and you have to jiggle the gandle to stop the toilet from running or take the tank lid off to move the mechanism to get the tank to fill up. Breakfast was pretty good. Overall an ok stay.
Stayed 4 nights in Dec 2023
Response from Kimberley Caruso Front Desk Manager on Dec 31, 2023
Thank you for your review. We apologize for anything that wasn't satisfactory during your stay. We hope to see you again soon, so we can make your next stay even better.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with the stay
Stayed 3 nights in Dec 2023
Response from Kimberley Caruso Front Desk Manager on Dec 26, 2023
Thank you for the review. We are glad that you enjoyed your stay and we hope to see you again soon. Have a great New Year!

10/10 Excellent

Lee

Stayed 1 night in Dec 2023
Response from Kimberley Caruso Front Desk Manager on Jan 11, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kimberley Caruso Front Desk Manager on Dec 20, 2023
Thank you for your review. We are glad you enjoyed your stay and hope to see you in the near future! Hope you have a great day and Happy Holidays!

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Meh at best
1. Please, please, please stop advertising full beds as queen beds. It’s really obvious to literally, well, everyone and it just makes people frustrated. 2. The staff really tried hard and were very kind. 3. You can hear noise down the road *all* night if you are in the front building of the hotel. It’ll do in a pinch but that’s about it.
Stayed 1 night in Dec 2023
Response from Kimberley Front Desk Manager on Dec 11, 2023
Thank you for your review. We apologize if you felt they weren't queen size beds but, we advertise as queen beds because the measurements of the beds and size of sheets prove they are queen size. We apologize if there was anything that was unsatisfactory with your stay. Hope you come back so we can make your next stay better and let us know, so we can put you in a different area. Have a great day.

2/10 Terrible

Jacob, Queen Creek

Disliked: Cleanliness, staff & service, property conditions & facilities
We ended up not even staying at this property and found a better place to stay
Stayed 2 nights in Dec 2023
Response from Kimberley Front Desk Manager on Dec 6, 2023
Thank you for your review, but you happened to be a no show and we were never informed that you wouldn't be staying with us. Hope you will stay next time, so we can show you that we are a great place to stay at.

10/10 Excellent

ALEXA F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kimberley Caruso Front Desk Manager on Dec 6, 2023
Thank you for your review. We are glad that you enjoyed your stay and hope to see you again soon. Hope you enjoy your day!

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities
Stain on chair -heater wouldn’t shut off -old decor in poor condition
Stayed 1 night in Dec 2023
Response from Kimberley Caruso Front Desk Manager on Dec 6, 2023
Thank you for your review. We apologize that everything wasn't up to your standards. We have looked into these issues and would love for you to come back so we can make your next stay even better. Hope you have a great day!

10/10 Excellent

Dayna, Maricopa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant personnel, clean, and nice establishment.
Stayed 1 night in Nov 2023
Response from Angela Whitlatch on Nov 28, 2023
Hello Dayna,Thank you for your kind review. We hope to see you again very soon!

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kimberley Caruso Front Desk Manager on Nov 16, 2023
Thank you for your review. We are glad you enjoyed your stay and hope to see you again.

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service
Room was nice, layout of property is weird, like a second structure was added as an afterthought. Made it difficult to find our room. Property could use some upkeep. Staff were nice.
Stayed 1 night in Nov 2023
Response from Kimberley Caruso Front Desk Manager on Nov 15, 2023
Thank you for your review. We apologize everything wasn't satisfactory to you. We hope you will stay again soon, so we can make your stay even better.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Just old and dated. But clean
Stayed 1 night in Nov 2023
Response from Kimberley Caruso Front Desk Manager on Nov 15, 2023
Thank you for your review. We apologize if everything wasn't satisfactory and hope you will come again soon, so we can provide a better stay.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Mexican Restaurant next to hotel for convenience!
Stayed 3 nights in Nov 2023
Response from Kimberley Caruso Front Desk Manager on Nov 15, 2023
Thank you for your review and we will be sure to share your comment with the restaurant. Hope to see you again soon.

10/10 Excellent

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Prescott
Excellent location for hiking and sight seeing. Friendly staff, nice breakfast, good shower, comfortable bed.
Stayed 1 night in Nov 2023
Response from Kimberley Caruso Front Desk Manager on Nov 9, 2023
Thank you for ypour review. We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Jerome

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is good staff is nice
Stayed 1 night in Nov 2023
Response from Angela Whitlatch on Nov 9, 2023
Hello Jerome,Thank you so much for your kind review. We hope to see you again soon!

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of hard to find and the roads are confusing as well as how the shopping areas are laid out. But the property and rooms are well maintained. As usual their breakfast is the best. Staff are nice and friendly, one even called me ( an old man) HONEY.
Stayed 1 night in Nov 2023
Response from Angela Whitlatch on Nov 8, 2023
William thank you for your kind review. We hope to see you again soon!

10/10 Excellent

Jeramiah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had some work going on in Prescott. Brought myself in my crew. Had four rooms. Very clean very good smell professional staff Kimberly was great. The breakfast was amazing.
Stayed 1 night in Oct 2023
Response from Kimberley Caruso Front Desk Manager on Oct 27, 2023
Thank you for your review. We are glad you enjoyed your stay. Hope to see you again soon.

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old, dirty, and in SERIOUS need of updating! The worst Best Western I have ever stayed at. However, the gentleman who checked me in was very kind and the breakfast was decent.
Stayed 1 night in Oct 2023
Response from Kimberley C. Front Desk Manager on Nov 1, 2023
Thank you for the review. We apologize for the issues with your stay. We hope that you would come back so we can make your next stay a much better one.

8/10 Good

Tricia

Stayed 1 night in Oct 2023
Response from Kimberley Caruso Front Desk Manager on Nov 5, 2023
Thank you for review. We apologize if everything wasn't to your standard. We hope you will visit again soon so we can make your next stay even better.

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kimberley Caruso Front Desk Manager on Oct 15, 2023
Thank you for your review. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Robert Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, Very helpful and accommodating staff. The property and rooms were clean.
Stayed 4 nights in Oct 2023
Response from Kimberley Caruso Front Desk Manager on Oct 11, 2023
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and friendly check in. Kelly was very helpful and awesome. Very nice room with a balcony! Very dog friendly!
Stayed 1 night in Oct 2023
Response from Kimberley Caruso Front Desk Manager on Oct 11, 2023
Thank you for your review. We hope to see you again soon. We will let Kellie know how much she was appreciated.

10/10 Excellent

Jennifer, El Cajon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great breakfast. The staff was polite and professional.
Response from Angela Whitlatch on Oct 4, 2023
Hello Jennifer,We are delighted to hear that you enjoyed your stay with us. We hope that you will come back and stay whenever you are in town.

8/10 Good

Emily

Stayed 8 nights in Sep 2023
Response from Kimberley Front Desk Manager on Oct 1, 2023
Thank you for your review. Hope to see you again soon.

8/10 Good

frank

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk when I checked in was incredible helpful. They gave me some treats for my dog. She said they take care of our four legged visitors. Thank you. We will come back.
Stayed 2 nights in Sep 2023
Response from Angela on Sep 29, 2023
Hi Frank, We are delighted to hear that you enjoyed your stay. We certainly do love our furry friends. Come back and see us when you can.

10/10 Excellent

La Kimba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mike at the front desk made things easy and simple for our check-in. Will be back next year!
Stayed 1 night in Sep 2023
Response from Kimberley Caruso Front Desk Manager on Sep 28, 2023
Thank you for your review and we are glad you enjoyed your stay. We will be sure to let Mike know about the great job he did. Hope to see you again soon.

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
The man at the check-in desk was kind and helpful. The rooms have been updated recently. But this is definitely a motel. I'm glad I brought my silicon ear plugs as you could hear traffic on the street as well as footsteps in the rooms above. The free breakfast was super average although the woman helping in the breakfast area was polite and nice. If I'd paid like $150/night and realized I was getting a motel, I'd be totally fine with it. (Instead I paid more and i guess I didn't look at photos of the outside of the property well enough before booking.)
Stayed 1 night in Sep 2023
Response from Kimberley Caruso Front Desk Manager on Sep 28, 2023
Thank you for your review and we apologize that everything wasn't satisfactory for you. When you stay again just let us know about the street noise and we can put you in a room away from the road. I hope you will consider staying with us again so we can make your next stay more memorable. We will also be sure to let our employees know the great job they did helping you.

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kimberley Caruso Front Desk Manager on Sep 28, 2023
Thank you for you review and we are glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from Kimberley Caruso Front Desk Manager on Oct 14, 2023
Thank you for your review. We are glad you enjoyed your stay and hope to see you again.Thank you.

8/10 Good

Geraldine

Stayed 1 night in Sep 2023
Response from Kimberley Caruso Front Desk Manager on Oct 13, 2023
Thank you for your review. We apologize if everything wasn't satisfactory during your stay and we hope you will return so we can make your next stay better.

10/10 Excellent

Taiyne

Stayed 2 nights in Sep 2023
Response from Kimberley Caruso Front Desk Manager on Sep 20, 2023
Thank you for your review. We hope to see you again soon. Have a wonderful day!

6/10 Okay

Harry

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Breakfast was terrible. Ran out of food at 8:30am. Good poor quality. Not BW standard
Stayed 2 nights in Sep 2023
Response from Kimberley Caruso Front Desk Manager on Sep 20, 2023
I apologize for the issues with breakfast. We will be sure to reitierate to our associates to be sure to have everything stocked up until the end of breakfast whether it's 9am or 9:30am. I hope you will return and stay with us again and have a great breakfast. Hope you have a good day!