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Reviews of Americas Best Value Inn Prescott Valley

2 out of 5
Americas Best Value Inn Prescott Valley
8383 E State Route 69, Prescott Valley, AZ

Reviews

6.8
Rating 10 - Excellent. 165 out of 794 reviews" "
Rating 8 - Good. 241 out of 794 reviews" "
Rating 6 - Okay. 186 out of 794 reviews" "
Rating 4 - Poor. 115 out of 794 reviews" "
Rating 2 - Terrible. 87 out of 794 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Bed was comfortable. Lots of hot water and good water pressure. Pleasant and convenient stay.
Stayed 2 nights in Apr 2024
Response from Zach N. on Apr 15, 2024
Thank you Carol for taking the time to leave a wonderful review. We are glad to hear that your stay with us was pleasant. We hope that we see you again the next time you are in Prescott Valley. Thank you.

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sweta on Apr 9, 2024
Thank you Gabriela for taking the time to write us a review. We are happy to hear that you enjoyed your stay here. We hope to see you soon again.

4/10 Poor

andrew

Disliked: Staff & service
Breakfast was not as great as other hotels around area. Stayed a week housekeeping never once swept the floor in my room they did everything else though when they came in to clean. On a plus note the shower was the best around i could actually stand under it and it had great pressure
Stayed 6 nights in Mar 2024
Response from Sweta on Apr 7, 2024
Hello Mr. Andrew Thank you for bringing to our attention about the floors not being swept. We will follow up with our housekeeping. We are happy to hear that you enjoyed our showers. In regards to the continental breakfast we are sorry that you felt we didn't meet your expectations for breakfast. However, we only provide continental breakfast and as a courtesy to our guest we offer 1 hot item which are waffles.

2/10 Terrible

Devyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair found all throughout the room. Clearly not well cleaned. Staff gave us room key to a room already occupied. Water heater was so high it could have burned me if I wasn’t careful. Overall worst place I’ve stayed at in the Prescott/prescott valley area.
Stayed 1 night in Mar 2024
Response from Bob on Mar 27, 2024
We are sorry that your stay with us was not a pleasant one. We do appreciate the honesty and in pointing out areas that we can improve to enhance a better experience for future guest.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee was great
Stayed 2 nights in Mar 2024
Response from Zach on Mar 19, 2024
Thank you David for your review. We are happy to hear that you enjoyed our coffee. We hope to see you again soon.

8/10 Good

a

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice, room's were clean,door card worked on first try,it was nice and quiet staff was very friendly,I WOULD STAY HERE AGAIN
Stayed 3 nights in Mar 2024
Response from Sweta on Mar 12, 2024
Thank you for taking the time to leave us a review. We are thrilled to hear you enjoyed your experience with us. Thank you!! We hope to see you again soon.

4/10 Poor

Theresa

Liked: Cleanliness
Bathroom sink cloged, faucet in the tub didn't work right and the bed was hard.
Stayed 1 night in Mar 2024
Response from Zach on Mar 11, 2024
Hello Theresa, We are sorry that your experience with us was not satisfactory. We wish you would have notified us in real time, so we could have provided better customer service and fixed the problems. However, thanks for bringing this to our attention. Your feedback helps us do better.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zach N. on Feb 29, 2024
We are happy to hear that you had an excellent experience with your stay at Americas Best Value Inn. We appreciate your review and hope to see you again in the near future. Thank you.

10/10 Excellent

Nichole

Stayed 1 night in Feb 2024
Response from Zach on Feb 20, 2024
Thank you for your positive review. We appreciate your visit to Americas Best Value Inn, Prescott Valley. We hope to see you again soon.

4/10 Poor

Lucia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the bathroom was dirty. The sheets and bedspreads are worn. The towel rack was falling.
Stayed 1 night in Feb 2024
Response from Sweta on Feb 18, 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the quiteness wanted to use the pool but didnt have enough time too.. Breakfast was disappointing. No waffle make or orange juice or fruits,
Stayed 1 night in Feb 2024
Response from Sweta on Feb 13, 2024
Dear Sharon,We are pleased to learn that you had a pleasant experience overall. However, we’re sorry if you did not like the continental breakfast selection. Our breakfast selection always includes toast, pastries, cereal, yogurt, oatmeal, fruit, coffee, and apple and cranberry juice. Again sorry for any of our short comings. It will be our pleasure to host you again. Hope you come back to visit soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rushing. Kick I jgk kgk. Vicki huffing n ntkv
Stayed 2 nights in Dec 2023
Response from Sweta on Jan 25, 2024
Hi Mr. Michael we are thrilled to hear you enjoyed your experience with us. Thank you!! We hope to see you again soon.

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Zach on Jan 24, 2024
We appreciate you taking the time to leave us a review. We look forward to providing you with an excellent experience the next time you visit us. Thank you for choosing us.

8/10 Good

Hector

Stayed 2 nights in Nov 2023
Response from Zach on Jan 24, 2024
Thank you for taking the time to leave us a review. Our customers feedback is important to us. We look forward to seeing you in the near future. Thanks for choosing to do business with us.

8/10 Good

Santana

Stayed 1 night in Oct 2023

8/10 Good

Melvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was okay 👍
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Disliked: Room comfort
I hope this place is remodeling, 1990's vibe
This was a last-minute stay as we traveled to Prescott and there were few choices that weekend. The check in was ok, the room was ok, the beds were not comfortable they were older mattresses, and the air conditioning unit was extremely loud and sounded like it was going to explode. I believe that there maybe some remodeling going on, because there were mattresses all around the front lobby, and in the stairways, there isn't any elevator. The staff was friendly, but didn't offer very much information about the property or surrounding area.
Stayed 1 night in Oct 2023

6/10 Okay

Biviana

.
Stayed 1 night in Oct 2023

2/10 Terrible

sharon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 12, 2023
Dear Sharon,We're sorry to hear that you didn't have a good experience with us during your visit. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service
Only room available
Checkin was fast, only had one room available, was on the second floors. Bed are hard…
Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Room comfort
Front desk guy amazing comfort not so much
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room was clean and comfortable. Had a rude awakening at 1:30 am with the rooms fire alarm going off. After resetting a couple of times had to go to front desk to request them to check it out. It ended up being replaced and had no further issues.
Stayed 1 night in Sep 2023

4/10 Poor

Franklin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They are doing renovations but this was rough. No hot tub, it was suggested that the pool was not ready. The breakfast was terrible in terms of coffee, juice, or lack of. The owner’s son or son-in-law was trying but I would have been happier with a couple of Starbucks boxes of coffee and donuts.
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 3, 2023
Dear Franklin,Guest feedback is always welcome, so we appreciate you taking the time to reach out. Our team is always looking for ways to improve and will be sure to address all of your concerns as we move forward. Thank you, and we hope to welcome you back again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in
Stayed 1 night in Sep 2023

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The walls were dirty, the pool towels had holes and black stains possibly mold, a hole above the shower and a water leak in the ceiling
Stayed 8 nights in Aug 2023
Response from Guest Relations on Oct 3, 2023
Dear Josh,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any cleanliness or upkeep concerns during your visit, and our team will be sure to look into all your comments further. We hope you'll give us another chance soon.

6/10 Okay

Jesus A

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
AC unit no good
Ac filter clean for me
Ac filter clean for me
Ac filter dirty
Ac dirty
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean , the bed was comfortable. Breakfast was more than I expected.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Pillow covers and toilet was dirty. Looks like the sheets were not changed.
Stayed 1 night in Sep 2023

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around good place to stay.
Stayed 1 night in Aug 2023

8/10 Good

Jose

Stayed 2 nights in Aug 2023

6/10 Okay

Kelly

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty walls. Put up do not disturb to keep staff out of my room while I was gone . They came in anyways. Broke down car in parking lot. Old mattress
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 22, 2023
Dear Kelly,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Laurie

Business traveller
Liked: Cleanliness, room comfort
Stay in Prescott Valley
Decent hotel. The front desk was helpful. The cleaning staff was rude.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 19, 2023
Dear Laurie,Thank you for sharing your experience with us. We are glad to hear that you found our hotel in Prescott Valley to be decent and that the front desk was helpful. However, we apologize for the behavior of the cleaning staff. We will make sure to address this issue and take the necessary steps to improve our services. We appreciate your feedback and hope that you will consider staying with us again in the future.Sincerely, Hotel Manager

8/10 Good

Armando

Travelled with family
The property is good
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 2, 2023
Dear Armando,Thank you for your positive feedback! We're glad to hear that you found our property to be good. We strive to provide a pleasant and enjoyable experience for our guests, and it's great to know that we met your expectations. We appreciate your support and look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Jack

Liked: Staff & service, room comfort
Nice stay in Prescott Valley
This is a very nice little hotel room seemed clean till I took a look behind recliner. Looks like they don't move stuff when cleaning. overall enjoyed our stay and would stay again.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear Jack,Thank you for taking the time to leave a review of your stay at our hotel in Prescott Valley. We're glad to hear that you found our hotel to be nice and enjoyed your overall stay. We apologize for any oversight in cleaning behind the recliner, and we appreciate your feedback. We'll make sure to address this with our housekeeping team to ensure thorough cleaning in all areas of the room. We value your business and look forward to welcoming you back on your future visits to the area.Sincerely, Hotel Manager

6/10 Okay

CHARLES

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first got there no one was up front to check in. Then he argued with me the we had to pay the per fee even though my dog was a service animal. I told him it was illegal to charge for any type of service animal and I had to prove it to him and finally agreed not to charge me. I went to eat breakfast and was out of pretty much everything at 7:45 am, breakfast was from 6-9. The day I checked out the front lady sat on the phone talking to a family member instead of helping me and continued to talk to them as she checked me out. When I ask for a receipt she looked at me like I was crazy. I am a traveling softball parent and we have 3 more weekends in Prescott valley in the next 5 weeks needless to say I canceled all me reservations I pre booked with them. Oh and by the was the bedding was stained and the bathroom was not fully cleaned “GROSS” . 1 star for sure and I will spend an extra 15 per day to be at a hotel that is not nasty!!
Response from Hotel Manager on Jun 26, 2023
Dear CHARLES,We are sorry to hear that it was not as per your expectations and that nothing seemed to be right during your stay with us. We have seriously taken note of all the points mentioned in your review and will take the necessary steps to improve our guests' experiences and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Okay place
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 25, 2023
Dear Steven,Thank you for your review and positive rating! We're glad to hear that you had an overall satisfactory experience during your stay. If there's anything specific, we can improve upon to make your next visit even better, please let us know. We value your feedback and hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Hotel Manager on Jun 9, 2023
Dear Shannon,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 7, 2023
Dear Rachel,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 7, 2023
Dear Michele,Thank you for your feedback! We're glad to hear that you found the room to be clean and spacious. Providing a clean and comfortable environment for our guests is a top priority for us. We appreciate your positive comment and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

jqime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 5, 2023
Dear Jaime,Thanks for staying with us and for appreciating your stay with us by giving us a 5-out-of-5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not so happy.
We didn't tell the front desk until we were leaving about the problems so they didn't have the opportunity to make it right. But when we went to use the shower it had hair in the tub along with on the bathroom floor. The second sink that was outside of the bathroom would not drain. The blow dryer did not work and one of the night stands had drink rings all over it. Thankfully the air worked great but the bed was lumpy. I was ok with the remodel that was going on at the hotel.
Stayed 1 night in May 2023
Response from Hotel Manager on May 31, 2023
Dear Julie,Thank you so much for taking the time to share your feedback about your stay with us. We're disheartened to hear about your experience during your stay with us. We pride ourselves on the cleanliness of the rooms and apologize that you did not find this to be the case during your stay. We would have appreciated the opportunity to address all of these issues while you were here. We would love a chance to host you again at the hotel so we can provide you with the five-star experience that you deserve.Sincerely, Hotel Manager

2/10 Terrible

Mark

Stayed 1 night in May 2023
Response from Hotel Manager on May 11, 2023
Dear Mark,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in May 2023
Response from Hotel Manager on May 9, 2023
Dear Karen,Thank you for your positive review of our hotel! We are so pleased to hear that you had a great experience with us! We strive to make sure our guests have the best possible stay, and we are glad that we have succeeded in doing so. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Flood at night
The bathroom ceiling was leaking from the floor above. Leaked through all night. Complete disaster!
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 28, 2023
Dear Jeremy,We are very sorry to hear that your stay with us did not meet your expectations. We apologize for the inconvenience caused by the leaking ceiling in the bathroom. We take all feedback seriously and have taken the necessary steps to address this issue. We aim to provide the best guest experience possible, so we appreciate you bringing this to our attention. Thank you for taking the time to share your experience.Sincerely, Hotel Manager

4/10 Poor

cassandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bug on bed. Bedding not warm enough m. Not a good place to stay.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 27, 2023
Dear Cassandra,Thank you for sharing your feedback with us. We're sorry to hear that you experienced issues during your stay, including the presence of a bug on the bed and the bedding not being warm enough. But upon investigation, we found no bugs in the room. We take cleanliness and hygiene very seriously, and we apologize for any inconvenience caused. However, we'll take immediate steps to address these concerns to ensure that our guests have a comfortable and pleasant stay. Thank you for choosing our hotel, and we hope to have another opportunity to welcome you back.Sincerely, Hotel Manager

8/10 Good

Phil

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 22, 2023
Dear Phil,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not again
The checkin was easy. The hallways reaked of smoke. The room was dirty and needs major upgrades and a thorough cleaning. The heater barely worked and there were no extra blankets. Lobby smelled like burnt coffee in the morning and we figured the hotel was pretty rough, so we werent going to even attempt to drink the coffee. Would not stay there again or recommend
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 21, 2023
Dear Guest,I'm sorry to hear that your recent stay at the hotel did not meet your expectations. It sounds like your experience was far from satisfactory, with issues such as the strong smell of smoke in the hallways, the lack of cleanliness in your room, and the poor performance of the heater being major areas of concern. Additionally, the absence of extra blankets and the unpleasant odor in the lobby were certainly not ideal.I understand that these issues would have undoubtedly impacted your overall experience, and I apologize for any inconvenience or discomfort they may have caused you. I will certainly make sure to pass along your feedback to the hotel management so that they can work to address these issues and improve the guest experience in the future.If you do find yourself in the area again and are in need of accommodations, I would be happy to help you find a hotel that better meets your needs and expectations. Thank you for taking the time to share your feedback, and I hope that your future travels are much more enjoyable.Sincerely, Hotel Manager

8/10 Good

Jeff

Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 9, 2023
Dear Jeff,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Francisco R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room clean renovated the only thing that I disagree is about the coffee cream it was with terrible taste, but anything else very good .
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 12, 2023
Dear Francisco R,Thank you for your review! We're glad to hear that you found our room to be clean and renovated. We apologize that the coffee cream did not meet your expectations and will definitely look into improving the quality of our coffee cream. We appreciate your feedback and hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager