City view

Reviews of Miss Sophie's Charles Bridge

3 out of 5
Miss Sophie's Charles Bridge
Malostranské námestí 28, Prague

Reviews

9.6

Exceptional

Rating 10 - Excellent. 135 out of 176 reviews" "
Rating 8 - Good. 34 out of 176 reviews" "
Rating 6 - Okay. 5 out of 176 reviews" "
Rating 4 - Poor. 1 out of 176 reviews" "
Rating 2 - Terrible. 1 out of 176 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I will stay here again the next time I am in Prague.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great stay. Lovely, attentive staff. Great location. Fantastic room with little, unexpected extras made for a perfect couple of nights. Can't wait to stay again
Stayed 2 nights in Nov 2023

10/10 Excellent

Fady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location Great Ambiance Amazing Breakfast
Stayed 2 nights in Dec 2023

10/10 Excellent

Kelly, Penticton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was a fully furnished apartment. Breakfast was served outside our door each morning. The hotel staff were always friendly and helpful.
Stayed 4 nights in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful rooms, great service
Great location, service. Loved the charm of the old building and double floors. The free gift basket was a welcome surprise. The quantity of the free breakfast food could probably be reduced and quality increased.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sergio, Maple Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and excellent staff, was received with a welcome package. Room was clean and comfortable. Will definitely stay at Mis Sophie's Charles Bridge again.
Stayed 1 night in Aug 2023

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a very enjoyable stay and very good value for money.
Stayed 3 nights in Jul 2023

10/10 Excellent

Joel

Stayed 1 night in Jun 2023

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was exactly as described, and the view over the beautiful Malostranské námesti was a wonderful extra.
Stayed 8 nights in Jun 2023

8/10 Good

Maureen

Stayed 5 nights in Jun 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
One of my new favorite hotels ever. All of the staff were incredibly helpful, the room was clean and so charming. All around a fabulous and wonderful stay.
Stayed 5 nights in May 2023

10/10 Excellent

DALIBOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent price-performance ratio
A hotel with a soul. Situated in an excellent location, the hotel is stylishly and comfortably furnished. Quality bedding, comfortable bed, solid breakfast, comfort. Excellent service for the price of accommodation. I recommend.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything!!
Loved it here. Location was close to everything. The staff was incredibly friendly and helpful. We rented the two bedroom for our group of five and it was more than enough space for all of us. Breakfast was also really good. We will definitely be back.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great bed & breakfast near Charles bridge & Prague castle. Very clean and charming! Delicious breakfast buffet every morning was included in the price. We had a nice suite with a separate bedroom & small kitchenette which was perfect for my family.
Stayed 1 night in Jun 2022

10/10 Excellent

Olga

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and excellent accommodation.
Efficient check in, interesting and very nice breakfast concept, buffet right outside your door.
Stayed 1 night in Oct 2021

10/10 Excellent

Tom, Dunstable

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having the mezzanine level for the bed, well equipped kitchenette, fantastic location, helpful staff, good breakfast choice, thoughtful handwritten letter with welcome basket. Enjoyed being able to eat breakfast in our room with views over Malá Strana. Only negative feedback we would say was the bathroom had a very odd and unpleasant smell, almost like a chemical or drains. Didn’t bother us enough to say anything and wouldn’t stop us from going back, just the only thing that we could fault. Would happily return and recommend to friends and family!
Stayed 5 nights in Feb 2020

10/10 Excellent

Smereka

Stayed 3 nights in Feb 2020

10/10 Excellent

Noelle, South Australia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service and the staff were excellent
Stayed 3 nights in Dec 2019
Response from ex-3802104 on Dec 19, 2019
Dear Noelle, Thank you for choosing to stay with us and for your review. We are glad that you enjoyed your stay. We hope to see you soon again. Kind regards, Ali Manager on Duty.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from ex-3802104 on Dec 7, 2019
Dear Oscar, Thank you for choosing to stay at The Nicholas Hotel Residence and for leaving us a review. We appreciate it. Hope to see you soon in Prague. Kind regards, Ali Manager on Duty.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from ex-3802104 on Oct 30, 2019
Dear guest, Thank you for your review. We appreciate it. Kind regards, Ali Manager on Duty.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from ex-3802104 on Oct 30, 2019
Dear guest, Thank you for your review. We appreciate it. Kind regards, Ali Manager on Duty.

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Although we were greeted with a welcome basket that was nice and generous...the room was a bit dated for the cost and the condition of furniture was poor, broken. Felt more like an Inn than a hotel. A/C was a portable noisy piece that was then removed from our room on the 2nd day. Location is great and very scenic, but the hotel was underwhelming.
Stayed 1 night in Sep 2019
Response from ex-3802104 on Oct 6, 2019
Dear guest, Thank you for leaving us a feedback. We are sorry to hear that the hotel did not meet your expectations. We are in the process of renovating our rooms, hopefully next time you visit Prague the situation will be different. Kind regards, Ali Manager on Duty.

10/10 Excellent

ADRIANA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
The hotel is fantastic, my family and I had a wonderful & lovely stay. Many thanks to Ali and all the staff who were very helpful, professional and friendly. The hotel is strategically positioned to stroll around and enjoy beautiful Prague's landmarks, places and museums, needless to say that restaurants, cafes, mini markets and pubs/bars are plenty and nearby. Malostranska metro station (green line A) is around 5-8 minutes walk to the hotel.
Stayed 3 nights in Sep 2019
Response from ex-3802104 on Oct 6, 2019
Dear Adriana, Thank you for choosing to stay with us and for your wonderful review. We appreciate it. We are glad that you enjoyed your stay. Hope to see soon in Prague. Kind regards, Ali Manager on Duty

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and very helpful. There are so many little touches that make this hotel special and show that they care about their guests. We loved our stay and recommend it others.
Stayed 6 nights in Aug 2019
Response from ex-3802104 on Sep 10, 2019
Dear guest, Thank you for choosing to stay with us and for your feedback. we are glad that you enjoyed your stay with us. Hope to see you soon. Kind regards, Ali Manager on Duty.

10/10 Excellent

RobertT, Michigan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice welcome basket. Great location. Jr. Suite fit our family of 4. Breakfast was a nice European selection. Staff was friendly and helpful. They have recently added A/C which kept the temp and humidity at nice levels. I would stay there again.
Stayed 3 nights in Jul 2019
Response from ex-3802104 on Jul 27, 2019
Dear RobertT, Thank you for choosing to stay with us. We are glad to hear that you enjoyed your stay with us. Hope to see you and your in family in Prague again. Kind regards, Ali Manager on Duty.

10/10 Excellent

Leigh Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hotel.
This is a small unique hotel with heaps of character, close to the Charles Bridge and very welcoming staff.
Stayed 3 nights in Jul 2019
Response from ex-3802104 on Jul 17, 2019
Dear Leigh, Thank you for choosing to stay with us and for leaving us a review. He are happy that you enjoyed your stay with us. Hope to see you in Prague again. Kind regards, Ali Manager on Duty.

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and service
Stayed at the Nicholas Hotel Residence for one night only to attend an event at the British Embassy. The hotel is nicely located near the Old Town and Prague Castle and you can easily walk to the major attractions. Welcoming and friendly staff (Mariano was great). Comfortable and spacious room. My only comment is that the room can get quite hot, but this is down to the age of the building. Would stay again.
Stayed 1 night in Jun 2019
Response from ex-3802104 on Jun 25, 2019
Dear Adriana, Thank you for choosing to stay with us and for your review. We are glad to hear to enjoyed your stay. We do realize the temperatures are increasing every year and it can get quite hot i the rooms. That being said, we are taking drastic measures to tackle this problem. We are still experimenting different portable ACs and soon we will be able to install them in the rooms. Hope to see you in Prague again. Kind regards, Ali Manager on Duty.

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time. Excellent location. Staff was extremely helpful and went out of their way. Only downside was there was no air conditioning.
Stayed 3 nights in Jun 2019
Response from ex-3802104 on Jun 16, 2019
Dear Kate, Thank you so much for staying with us and also for taking time to write us. We are glad to that you enjoyed your stay and the experience was delightful. That is our goal. Regarding the AC, unfortunately the city of Prague council will not allow us to install ACs since the building is protected as it is one of the national heritage properties. However, I do hope the situation will change soon enough and we will be able to install them. Hope to see you soon. Kind regards, Ali Manager on Duty.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from ex-3802104 on Jun 16, 2019
Dear Anonymous, Thank you for your feedback. It is much appreciated. Hope to see you in Prague soon. Regards, Ali Manager n Duty.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic greeting, lovely room in a great location. Nice welcome basket, great views, complimentary breakfast. Lots of handy tips & recommendations too Look forward to returning here 😁
Stayed 3 nights in Apr 2019
Response from ex-3802104 on Apr 16, 2019
Dear Guest, Thank you for your stay at The Nicholas Hotel Residence and your very kind reviews. We are glad to be part of your wonderful experience in Prague. Hope to see you soon in Prague. Kind regards, Nuno Soares Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location for sightseeig was excellent and the breakfast was wonderful
Stayed 7 nights in Mar 2019
Response from ex-3802104 on Apr 10, 2019
Dear guest, Thank you for your nice review. We are looking forward to seeing you soon in Prague. Kind regards, Nuno Soares Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the Charles Bridge and tram stop. Spacious, clean rooms, yummy breakfast each day. Would definitely stay there again and recommend to others
Stayed 7 nights in Mar 2019
Response from Nuno Soares on Apr 5, 2019
Dear guest, Thank you so much for staying with us and your kind review. We do appreciate it. We hope you can return in a near future. Safe travels! Nuno Soares Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Nuno on Jan 2, 2019
Dear Guest, Thank you for your stay at The Nicholas and your kind review. Safe travels, Nuno Soares Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, such lovely, always attentive staff, available 24 hours. It felt special.
Stayed 5 nights in Dec 2018
Response from Nuno on Jan 2, 2019
Dear Guest, Thank you for your warm review. You made us feel special too! Kind regards, Nuno Soares Manager

10/10 Excellent

Martin, Hampshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Nicholas Hotel Residence
Very nice property. We had the family room and the children enjoyed staying up stairs on the Mezzanine Floor. Ideally located only a few minutes from the end of the Charles Bridge but far enough away that it was pretty quiet on a night time.
Stayed 4 nights in Aug 2018
Response from Nuno on Sep 18, 2018
Dear Martin, Thank you so much for your stay at The Nicholas Hotel and also for your most kind review. We are grateful for your recognition of our service. See you soon in beautiful Prague. Kind regards, Nuno Soares, Manager

10/10 Excellent

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel close to all amenities
I arrived about 2 1/2 hours before check-in and was allowed into my room early. The Manager Nuno was fantastic and really friendly. All the staff were very friendly, possibly the best customer service I have had. I have brought the hand written letter of welcome home as a souvenir because I find it so unique. The room was very spacious with good amenities, I enjoyed the complimentary welcome basket of wine and snacks. The bed, and the room as a whole, was comfy and I liked the idea of sleeping on the mezzanine. I didn't as my double bed was in a dedicated bedroom with a single on the mezzanine but I would have been happy with it. This was a suite and I have paid far more for a single room smaller than the bedroom so I really got my value for money. The continental breakfast was good and it was great to be able to make my own coffee and eat in my room. Some people may not like the idea of washing up whilst on holiday but I found it convenient. I just wish there had been complimentary orange juice, but I stress that is not a complaint! The hotel is well situated in Lesser Town very close to the castle and adjoined to St Nicholas Cathedral, very well placed in Prague's best area in my opinion and close enough to the local metro station for airport transfers.
Stayed 2 nights in Aug 2018
Response from Nuno on Sep 18, 2018
Dear Cris, Thank you so much for your wonderful words. We deeply appreciate them and feel honored by your recognition of our work. We will look into that door look. Continuation of safe travels, Nuno Soares Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Nuno Soares on Jul 25, 2018
Dear Guest, Thank you for your review. Safe travels Nuno Soares Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Elevator was not working at all so we stepped up to 4th floor.
Stayed 2 nights in Jun 2018
Response from Nuno Soares on Jul 25, 2018
Dear Anonymous, Thank your your stay and for your review. I am sorry to hear that you had a hard time with the elevator. It was a malfunction that needed to be fixed by the landlord of the building, therefore there was nothing in The Nicholas Hotel power to prevent it. I hope you can understand. Kind regards, Nuno Soares Manager

8/10 Good

Kyoungsook, Korea

Liked: Staff & service, room comfort
The staffs were so kind and nice
On the day I arrived, I was pleased with the wine, snacks and welcome letters. I couldn't find the sign of the Nicholas. The hotel entrance was more difficult to find because of the restaurant tables and people. They were blocking the doorway. I couldn't eat breakfast when I was moving early because breakfast started at 8 a.m. The place was good for sightseeing.
Stayed 4 nights in May 2018
Response from Nuno Soares on Jul 25, 2018
Dear Kyoungsook, Thank you so much for your kind review. Regarding your observations, I am sorry that you had your view blocked. Unfortunately our next door neighbors have the terrace with the sun umbrellas open and there is nothing we can do about it. Regarding the breakfast, that is the regular timetable we have for it. I hope you can understand. Kind regards, Nuno Soares Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it!
Hotel is excellent with helping you arrange transportation from the airport to hotel. Excellent location and helpfulness of staff.
Stayed 1 night in May 2018
Response from Nuno Soares on Jun 15, 2018
Dear Melissa, Thank you for your kind review. Are looking forward to see you again in Prague. Safe travels, Nuno Soares Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming room and perfect location combined with friendly and helpful staff. Only downside is lack of a/c, as it is noisy if the windows are left open.
Stayed 2 nights in May 2018
Response from Nuno Soares on Jun 15, 2018
Dear Anonymous, Thank you for your stay and for your review. I am glad to read that your fully enjoyed all the features of our property as well as our wonderful staff. As to AC, unfortunately, we are not allowed to have AC in the rooms due to the fact that we are located in a historical building in the Mala Strana, a Unesco protected neighborhood. I hope you can understand. Safe travels, Nuno Soares Manager

10/10 Excellent

Maarja, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, no AC a bit of a problem in hot m
Great location, great room, super friendly staff. Only the lack of AC was a bit of an issue as it was very hot.
Stayed 3 nights in May 2018
Response from Nuno Soares on Jun 15, 2018
Dear Maarja, Thank you for your review and for your stay with us. I am delighted to read that you have enjoyed our Hotel and our service. Regarding the lack is AC in the room, we are lot allowed by the city of Prague to install AC in the building due to it's historical value. Thus, we have fans that normally work well. You have experienced an abnormal high temperature for the season. I hope it will not happen the nest time you visit Prague. Kind regards, Nuno Soares Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Prague
Check in was easy and reception staff very helpful. We stayed in room no 1 with 2 bedrooms and an upstairs loft room . Location was excellent and welcome basket was lovely.Breakfast was good , we had nice weather and the rooms got a little warm , fans are provided in the rooms. Wardrobe space was limited with only 3 coat hangers supplied ,The beds where low and under the eaves and could prove tricky for someone less able-bodied . There is a lift in the building which was welcome .Would we recommend to friends and family ? Without a doubt !
Response from Nuno Soares on Apr 30, 2018
Dear Deborah, Thank you for your stay at The Nicholas Hotel and for taking time to write us a kind review. Regarding your observations, we will look into the wardrobe hangers. The beds you are referring to are two individual beds in the Mezzanine and not the normal beds in the two rooms downstairs. Yes, although they might be a slightly bigger effort for much older people, they are usually taken by the children in the families and they love it! We are looking forward to host you again, so see you soon in Prague. Safe travels! Nuno Soares Manager

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice historic hotel, very friendly staff. Located in a “more quiet than most” part of town, and the elevator works very well! This hotel is located quite close to Prague Castle and the main attractions, so once you wind your way down the cobblestone streets and arrive you don’t have to fight the crowd very long in any direction to go anywhere. The area has plenty of places to eat, even a McDonalds (Incase you have your cranky mother in law who won’t eat anything else) The hotel has very modern conveniences for a world heritage site, so it’s the best of both worlds! Authentic and comfortable!
Stayed 1 night in Apr 2018
Response from Nuno Soares on Apr 30, 2018
Dear Danny, Thank you for staying with us and for your wonderful review. Also, for recognizing our authenticity both as a building and the customer service. We look forward to host you one more time. See you soon in Prague. Safe travels, Nuno Soares Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very large rooms and friendly staff.
Stayed 2 nights in Apr 2018
Response from Nuno Soares on Apr 30, 2018
Dear Guest, Thank you so much for your stay at The Nicholas Hotel and for your review. You are always welcome in our Hotel and Prague. Safe travels, Nuno Soares Manager

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and great staff
Small but very nice hotel in mala strana, I had an appointment at at us consul and needed help printing one document and the staff was very helpful. I will definitely stay there again.
Response from Nuno Soares on Apr 30, 2018
Dear Juan, Thank you so much for staying with us and for your kind review. It was a pleasure to host you and please always return and feel at home with us. Kind regards, Nuno Soares Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet neighborhood. Amazing accommodations like your own apartment. Every staff member was the most wonderful. Close to everything you want to see and surrounded by amazing restaurants! Loved it will stay here any time I'm in Prague
Stayed 2 nights in Apr 2018
Response from Nuno Soares on Apr 30, 2018
Dear guest, Thank you!!! We are delighted to read that our stay was wonderful. Please, do return to Prague and to The Nicholas Hotel, we are looking forward to host you. Safe travels, Nuno Soares Manager