Ratings based on 771 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveller
Lovely hotelPosted 8-Mar-2018
Enjoyed our stay here staff at reception was amazing he noticed it was my birthday and upgraded us and a nice treat was waiting in the room for me
by A verified traveller
Pros: spacious rooms
Cons: staff, service
The staff were rude, not a single please or thank you, not a single smiling face and very unhelpful. Our room was not cleaned one of the days during our stay, had to call the house keeping 3 times. There was a mistake with our booking which they refused to correct and told me that I should deal with Expedia directly. It seems like they treat customers coming through Expedia second tier.
for Everyoneby A verified traveller from California
Excellent location!Posted 8-Jan-2018
Location: You can walk to many touristic sites. Transportation is nearby.
The staff was very helpful with directions or recommendations. New Year's Day was a lot of fun, and they gave us treats. Looking forward to return soon.
for Everyoneby A verified traveller from uk
Lovely hotel in a prime position!Posted 31-Dec-2017
The staff were all lovely, very good location - right next to a supermarket and surrounded by many restaurants as well as being a 3 minute walk to the Palladium (shopping centre) and a 10 or so minute walk to the old town square which is beautiful!
by A verified traveller from Sydney
Would not come backPosted 30-Dec-2017
We found the hotel was located in a great location and we could easily walk to around the city. The room has also a good size and was clean. We were very disappointed with the service e.g. no free internet unless we join the Marriott Rewards Program. No umbrella on a rainy day unless we pay for it or alternative pay and join the executive lounge. It’s seems all bits and pieces that normally are complimentary in a 5 Star hotel were charged here. The room also would need a refurbishment and the air condition needs fixing as this didn’t seem functioning to 100%. Overall it was an average stay but we would not return.
for Everyoneby A verified traveller from vancouver bc canada
Central locationPosted 30-Dec-2017
The hotel is in a very nice location and easy to find . The restaurant staff are very attentive and provided a really good service . The room size is ok but does not have enough space for 2 ladies lol !!! Overall it was very good .
for Everyoneby A verified traveller from Dubai
Nice hotel in city center, aggressive staff.Posted 28-Dec-2017
I had a very bad experience at the reception. They made me wait for a long time even though there was not a lot of people waiting. One of their staff her name is VLADA really offended me at the reception by forcing me to move over to entertain another client who came after me for currency exchange. Their communication skills are very weak. Rest of the stay was excellent with no complaints. WIFI is not included and they charge expensive. CONCIERGE IS EXCELLENT.
Posted 15-Dec-2017 on Hotels
Posted 24-Nov-2017 on Hotels
The service during breakfast was outstanding. Ms Michaela had a smile that can make any bad morning a good one. Check-in could really have been better. Name was entered into my room wrongly and caused issue with my internet connection. A smile during check-in could have made a difference. Room and location were good.
Posted 22-Nov-2017 on Hotels