Interior entrance

Reviews of Luxury Family Hotel Royal Palace

5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 282 out of 557 reviews" "
Rating 8 - Good. 172 out of 557 reviews" "
Rating 6 - Okay. 51 out of 557 reviews" "
Rating 4 - Poor. 31 out of 557 reviews" "
Rating 2 - Terrible. 21 out of 557 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Jamshaid

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sink blocked two days in a row. Wasn’t repaired until the final day. Room door left unlocked when ‘cleaning’. Sheets were not changed either. When reporting to staff they acknowledged the problem but failed to provide any goodwill. Really poor and disappointed.
Stayed 3 nights in Dec 2023

10/10 Excellent

Craig

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Andre, Frankfurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing - helpful, friendly, ant do enough for you. The location is close to Charles Bridge and the historic old town. The unobstructed panoramic views of Prague Castle were spectacular.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Past
I didn't realize the spa cost extra money, so I was bummed about that. The breakfast was lovely and they provided me soy milk the second day they realized a guest was lactose. That was thoughtful. The location was great! The staff was friendly. The building made me think of the past in an elegant way.
Stayed 3 nights in Oct 2023

8/10 Good

Dianne

Great location and clean. Not the best shower and sink stopper didn’t work and the bed was a bit uncomfortable, othwise good.
Stayed 4 nights in Sep 2023

8/10 Good

Chantella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

LUZ

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place.
Stayed 6 nights in Sep 2023

8/10 Good

Diana Ingrid

Stayed 3 nights in Sep 2023

4/10 Poor

Nima

Liked: Cleanliness
Disliked: Staff & service
not reccomended
The breakfast was too simple, they were reluctant to to fill the empty dishes regularly. The room service was not good either, When we asked to turn the heater (it was Spring), the employees did their best just to persuade us that the temperature was OK, and the heater was not needed!
Stayed 2 nights in Mar 2023

2/10 Terrible

Andrew

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Be very careful booking this hotel. I booked a room with two beds 8 months before my stay and when I arrived was told there was none available and I only have one bed. I mean to be fair they only had 8 months to work out what rooms are available. And they said it’s absolutely fine as the one bed is big! Literally had to book another room in another hotel and was outright refused any refund. Far from a five star hotel this. Don’t expect any help from the reception staff either!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel as described. Great breakfast each day. Fab location to explore Prague, highly recommend.
Stayed 4 nights in Jun 2023

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Clean and comfortable room. Nice bathroom facilities. Good breakfast. Great location. Helpful staff.
Stayed 3 nights in Jun 2023
Response from Sales department on Jun 14, 2023
Dear Paul, Thank you for taking the time to leave a review. We're thrilled to hear that you enjoyed your stay with us and appreciate your kind words. Our team works hard to provide exceptional service and a comfortable experience for all of our guests, and it's always rewarding to receive positive feedback. We hope to have the opportunity to welcome you back in the future and provide another memorable stay.Thank you again for choosing our hotel!Sincerely,Yana Shkyrta

4/10 Poor

YELENA

Disliked: Cleanliness, property conditions & facilities
Extra $50 fee per hour for steam room, no ironing /steaming services, hard to order taxi, very small room, no bide in the bathroom, magnifier mirror is tooo high. I can not recommend this hotel:(
Stayed 7 nights in May 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

4/10 Poor

Zlatko

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bathroom, unpleasant smell in the room, unprofessional staff
Stayed 3 nights in Apr 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not stay at this Hotel
This hotel is advertised as a "Five Star". It is no where near a five star . 1...The room hadn't been cleaned properly. The bathroom hadn't been touched. The soap holder still had used soap in the holder. 2....Breakfast each morning looked like the leftovers from yesterday. Spoons , glasses were always in short supply. The fruit , bread and ham/cheese selection looked like supermarket leftovers. 3....My Wife complained about the lack of cleanliness in the bathroom and the hotel duty manager sent the night porter to clean the place. This is more like a budget hostel dressed up . Awful .
Stayed 2 nights in Mar 2023

8/10 Good

Katerina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very nice location
Stayed 2 nights in Mar 2023

4/10 Poor

Toby

Liked: Cleanliness
As someone that had read the description of other reviews, I thought I was in for a lovely time. First: air con. There is no way for this to be quiet, if you want it any cooler than 28’c then prepare to be kept up all night by the loud fan. I mean loud, I sleep with my window open at night but even I was kept awake by the fan. Second: deposit. Although not stated when I booked, I was expected to pay a €100 deposit for the room on arrival. 5 days after checking out, I am yet to receive this back - although it shows as pending on my bank statement, I have been told that this can take up to 30 days. Third: breakfast. The breakfast is awful. Do not order it, there is a lovely cafe that I went to every morning (Belle Vida Cafe) that is about a 15 minute stroll from the hotel that offers a much better breakfast. For the final three mornings, there wasn’t even a cooked option at all. Fourth: room. Whilst boasting a stocked mini fridge on Expedia, this wasn’t provided. Also yea and coffee station, yes this was provided but due to the furniture- it could not safely be plugged in without bending the cord at a harsh angle. The bed, boasted to be comfortable, was harder than a camping roll with the pillows needing to be stacked 4 high in order to feel any support. And the bath, would be the ideal size for a pre-teenager but no bigger. All in all, it was a stay that I will not remember kindly. The staff were ok, the hotel was not.
Stayed 5 nights in Mar 2023

8/10 Good

Helio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is fine, cleaned and comfortable; but does not deserve 5 stars, 4 maximum. The staff was friendly and helpful. Location was good, near the Charles Bridge and the Castle. Breakfast was very limited.
Stayed 3 nights in Mar 2023

6/10 Okay

Tomas

Liked: Cleanliness

2/10 Terrible

Izabella

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Charles Bridge
The front desk attendants and the bell man were so helpful during our stay. If I had known I would have asked for a walk in shower. Getting in and out of the bathtub was difficult for me. If you need special consideration, please ask.
Stayed 2 nights in Dec 2022

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We were very pleased with our stay at the hotel. The staff was friendly and helpful, especially Elias who went out of his way to help us various times. The hotel was close to most of the attractions in the city. We had a fantastic view and were very comfortable. Great quality breakfast.
Stayed 4 nights in Dec 2022

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel - ideally located a short walk from the Charles Bridge. Room was nice and clean and breakfast was nice.
Stayed 3 nights in Dec 2022

6/10 Okay

SIROUS

Travelled with family
Liked: Staff & service
A

10/10 Excellent

Eunkyung

Stayed 3 nights in Sep 2022

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Sep 2022

10/10 Excellent

Carmelita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything tourist attractions very clean friendly staff
Stayed 2 nights in Sep 2022

10/10 Excellent

carla

Stayed 5 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful classy old hotel. The room was well laid out and nicely decorated and the housekeeping staff did a great job cleaning and they were very respectful when I wanted privacy. The bed was very comfortable and there was a fridge and a safe in the room and a deep soaking tub. The WiFi was fine and I was able to use my computer no problem. There was a hot pot so you could have tea or coffee in the room. My only criticisms would be that the air conditioner wasn’t too strong. I’m glad the weather was relatively cool. There was a big standing fan in the room also which cooled it down and I could open the windows as my room overlooked a park and it was very quiet. Also, there weren’t too many tv channels but I had other things to do. The juices at breakfast seemed a little watered down or weak but otherwise the breakfast was fantastic and there was a wide variety of offerings. Also they had wine and champagne and water. I don’t understand online negative comments regarding breakfast. The entire staff was very friendly and helpful. I was impressed with the blonde lady with the ponytail in the restaurant at breakfast (sorry I don’t know her name) as she was very diligent and hard working. The hotel is well located for tourist activities and I didn’t need a car other than for the airport. I really enjoyed my stay here and would definitely choose this hotel again if visiting Prague.
Stayed 8 nights in Sep 2022
Response from Yana Shkyrta sales department on Sep 22, 2022
Dear Michael,We would like to thank you very much for such an amazing review. We are happy to hear you had a nice stay with us and we are looking forward to your next visit!Best regards,Yana Shkyrtasales department

4/10 Poor

ROYCE

Travelled with family
Disliked: Cleanliness
Centrally located, but you get what you pay for.
The hotel is centrally located and the staff is very friendly and helpful, unfortunately, the facility was not good. The room and hallway smelled of sewer, the phone didn't work during our whole stay even after numerous reminders. The television was not working, but was fixed after a day. I wish I could say more because it is a charming place and close to many attractions and restaurants.
Stayed 4 nights in Sep 2022

10/10 Excellent

Clyde, Midlothian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location,,,,,close to Castle and excellent transportation. The breakfast was wonderful and our view over the park and skyline was amazing!
Stayed 4 nights in Aug 2022
Response from Yana on Sep 22, 2022
Dear Clyde, We would like to thank you very much for your review and for your recent stay in our hotel Royal Palace 5*.We are glad you have had a nice stay and we hope to see you again soon!Best regards,Yana Shkyrtasales department

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing
Stayed 2 nights in Sep 2022

8/10 Good

Godfrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2022

8/10 Good

augelene, jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I wished they had are US adapters or USB ports inside the room and tissue paper in the bedroom otherwise had a very pleasant stay. Beds were very comfy I’ll definitely stay again
Stayed 3 nights in Aug 2022

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid to prevent disappointment!
Aircon not working. Promises of it being fixed were not kept. Breakfast was definitely not 5 star. A small plate was placed on the table, this had 3 wedges of tomato, cucumber, very small cheese chunks, a slice of ham and a slice of I presume it was chicken or possibly turkey, bread and butter and a few grapes and orange wedges. One coffee per person. Fruit juice was also available. You could also have cereal or a yoghurt. They did also cook an omelette and boiled eggs were available. My wife laughed when she saw the small plate. Having stopped in many hotels, this is definitely not 5 star and I would avoid booking. We did manage to get a fan and noticed they were taking delivery of a number of fans on our departure.
5 Star breakfast! Really?
5 Star omelette? Let’s hope Gordon Ramsey never visits !
Stayed 2 nights in Aug 2022

10/10 Excellent

Narbeh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place , Amazing people
Stayed 5 nights in Aug 2022

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Amazing view!
Stayed 3 nights in Aug 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Jul 2022

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
My Overall Impression
(1) the room was very nice & had great views from the window… (2) the bed was VERY uncomfortable!!! (3) the concierge was helpful… (4) enjoyed breakfast, especially the omelettes (5) the bar/restaurant was closed :-( (6) no room service :-( (7) there was a vacuum cleaner left in the hallway our entire stay, quite disturbing (being a military member, been briefed on electronic devices, being left unattended for long periods of time)!!!
Stayed 2 nights in Jul 2022

10/10 Excellent

Lisa

Stayed 4 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 4 nights in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Don’t go to this one
This is the worse hotel I ever had, no hot water in the morning, no parking spot available even it states parking available, limited selection for breakfast, dirty towel, bad service. It’s NOT a luxury one.
Stayed 1 night in Jun 2022

10/10 Excellent

Mr Asraful

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

yuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In gerneral the hotel is as good as i expected. I am also very satisfied with the bathroom with tub. However, the breakfast is too simply but you could order more ....maybe it is due to pandemic...
Stayed 3 nights in May 2022

10/10 Excellent

Oleksandr

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located only 3 minute walk from Charles Bridge.. Very central and yet a very quite location. Nice cosy bar with pleasant staff
Stayed 3 nights in Feb 2020