Nightclub

Reviews of Hotel U Zlatého Stromu Prague by BHG

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 212 out of 546 reviews" "
Rating 8 - Good. 231 out of 546 reviews" "
Rating 6 - Okay. 72 out of 546 reviews" "
Rating 4 - Poor. 17 out of 546 reviews" "
Rating 2 - Terrible. 14 out of 546 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

sylvia m

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Reservations and Sales Executive on Dec 25, 2023
Dear Sylvia M Asay,Thank you for your feedback.We are more than happy that you have enjoyed your stay at Hotel U Zlatého Stromu.Thank you very much for your visit.Best Regards,Radek Solich

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, peculiar rooms, and great bar!
Stayed 2 nights in Nov 2023
Response from Reservations and Sales Executive on Dec 25, 2023
Dear Maria Rodriguez Rojas,Thank you for your feedback.We are more than happy that you have enjoyed your stay at Hotel U Zlatého Stormu.Thank you very much for your visit.Best Regards,Radek Solich

8/10 Good

Aashna

Travelled with partner
Liked: Cleanliness, staff & service
Our stay here was pretty good. The location is great as it’s right by the Charles Bridge and many restaurants and transit options. The staff was good and we had no issues. The room was clean. The only problem we found was that the shower head was broken so the water didn’t come out properly.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Bad check out
Check out process non existent. Had a 6am flight, left hotel at 4am with nowhere to leave keys. Taxi that was promised for the trip to airport did not arrive.
Stayed 1 night in Oct 2023

8/10 Good

Yehuda

Stayed 1 night in Jul 2023

10/10 Excellent

Darian, Avondale

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property located in old town Prague. Plenty of old, shops, and tourist areas within a 5 minute walk.
Stayed 3 nights in May 2023

6/10 Okay

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
great location, liked the breakfast but unfortunately not the room
Stayed 2 nights in May 2023

4/10 Poor

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel had the Look and feel of Prague and food was great BUT room smelled like smoke and the dance nightclub nearby made it impossible to sleep. I even used ear plugs but there was a constant flow of drunk loud people outside. That was a huge disappointment.

8/10 Good

Matthew

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice quant old hotel. If you want to experience an old world hotel feel in Old Prague, this is it. You are close to everything. You are also located on the main thoroughfare to the Charles Bridge. It's a very busy area late into the nite. If you have a room on the street side it will be quite noisy late into the evening. Also, if it's busy cars can not use the street in front of the main entrance, so it's a bit tricky to get dropped off by car service or taxi, just need to be aware of it.

8/10 Good

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was good in the hotel room and at the facility.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kaileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located right by Charles Bridge and a few blocks from old town. I was able to walk through the whole town with no problems to see the sites I wanted to visit. The staff was kind and the room was HUGE in comparison to what you’d typically get from a European hotel. If you are a sensitive sleeper, you have have trouble here with club goers outside most of the night.
Stayed 3 nights in Nov 2022

6/10 Okay

MZ

Liked: Cleanliness
I booked a standard room with king size bed one month in advance, but was assigned a room with twin beds. I arrived at the hotel around 8pm, and there was no frond-desk. The next morning I talked to the front desk that I'd like to change to the type of room that I booked, but was told that the change was not possible as the hotel was fully booked, but can put the twin beds together so that they'd look like a king-size bed. However, twin beds put together does not make a king-size bed.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location right at the foot of the Charles Bridge and an easy walk into the Old Town.
Stayed 3 nights in Oct 2022

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees, location, and very happy.
Stayed 2 nights in Sep 2022

8/10 Good

elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, but at night little bit noisy. No elevator. No air conditioning. Staff is very friendly and helpful. Very good breakfast
Stayed 3 nights in Aug 2022

10/10 Excellent

Katarzyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think I couldnt Find better place to stay. Everything Is So close from Here . And breakfast Is great as Well. Couldnt find place to park car but still would recommend this hotel to everyone . Room is big and private . Love it !!!!!!
Stayed 1 night in Jul 2022

6/10 Okay

John

Liked: Cleanliness
I had booked a double for single occupancy and although the room did meet the criteria it was very small. Also it was in an adjacent building to the main hotel and was accessed by a dingy courtyard and the upper floor was quite obviously staff accommodation. On the plus side the bathroom was spacious and it was very quiet. At the time Prague was experiencing a heatwave and if it had not been for an electric fan being provided it would have been unbearable. Tea and coffee making facilities were appreciated.
Stayed 3 nights in Jun 2022

2/10 Terrible

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They put me in room #14. That has to be one of the worst rooms in the hotel. It is facing the pedestrian walk. It is very noisy throughout the day but between 0200 and 0400 it gets very noisy when the drunks leave the bars. Complaining to the staff the following morning was a waste of time. They couldn't care and refused to move me to another room.
Stayed 5 nights in Jun 2022

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location and I have to say that the staff are great people. I want to acknowledge, Ema, Sabina, and the Front desk manager who were extremely helpful and honest people. I left behind my wallet that carried my DL,credit cards,and 714.00 in US cash. They helped me retrieve my wallet and everything in it. I never doubted them because from the start the hotel was excellent for me. Thank you Ema, Sabina, and Manager.
Stayed 4 nights in Dec 2021

10/10 Excellent

Chantal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall
The staff is incredible and helped me book a bunch of amazing experiences while in Prague when a couple of my tours got cancelled. The room was beautiful and comfortable however be aware that because it’s an older building you can hear the people in the other rooms walk and talk. It was worth that though because the hotel is in the middle of everything and a one minute walk from the bridge
Stayed 4 nights in Nov 2021

6/10 Okay

Robert, Mondamin

Travelled with family
Liked: Cleanliness
Good location but I wasn’t impressed.
Stayed 8 nights in Oct 2021

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk, I think her name is Sabina, was very very helpful and the rest of the restaurant and cleaning staff were also very cortious.
Stayed 3 nights in Oct 2021

8/10 Good

Mats

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Bumrye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the location. It was super super close to the Charles bridge. I could able to see by my window. Convince to walk to clock tower and train station as well. Also I liked room decoration. Paint and decoration were amazing. Front desk lady was so kind and explain us everything we needed. There’s club down stair so you will heard kinda loud sounds around 3am but it wasn’t really bother me especially I was tired after walked all day.
Stayed 2 nights in Oct 2021

10/10 Excellent

Rafaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 3 nights in Aug 2021

10/10 Excellent

Anibal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Brian, NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Really nice staff,. Upgraded us to top floor . INCREDIBLE room for free. Couldn't have been better. Stay here
Stayed 1 night in Jan 2020
Response from Katerina on Jan 28, 2020
Dear Mr Brian, Thank you for your review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us. Hopefully we can welcome you in our Hotel some other time in the near future again. With regards,

8/10 Good

Craig

Liked: Cleanliness, staff & service
Not bad but could be better
The hotel is in a great place but very loud and slightly dated. The room was on 2 floors (mezzanine) and the stairs to the main bed were very steep and slightly dangerous. The furniture was dated and worn.
Stayed 3 nights in Jan 2020
Response from Katerina on Jan 28, 2020
Dear Mr Craig, Thank you for your review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us. Hopefully we can welcome you in our Hotel some other time in the near future again. With regards,

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

HPN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is located just beside the exit of Metro Staromestska and the reception is at the main hotel. The apartment is spacious and we really like it as we can know how the locals' interior house is. Wifi is good. The breakfast is at the main hotel and the choices are just good enough. The bathroom is abit difficult to take a shower and the water is easily to spill outside the bath tub. There were no shampoos provided but I think the housekeeping forgot to put. Kitchen with microwave and induction cooker are great too for those who wanna cook themselves. Overall, it's a pleasant stay and I will choose again this hotel if return.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Katerina, reservations on Oct 23, 2019
Dear Guest, Thank you for your lovely review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and we hope that we can welcome you in our Hotel very soon again. With regards, Katerina reservations

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
building with long history, stylist renovation, good service and helpful, friendly staff. location in the busy area, a bit too noisy even at late night.
Stayed 1 night in Sep 2019
Response from Katerina, reservations on Oct 17, 2019
Dear guest, Thank you for your lovely review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and we hope that we can welcome you in our Hotel very soon again. With regards,

10/10 Excellent

Jaymi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Katerina, reservations on Oct 17, 2019
Dear Jaymi, Thank you for your lovely review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and we hope that we can welcome you in our Hotel very soon again. With regards,

10/10 Excellent

Jaymi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Katerina, reservations on Oct 17, 2019
Dear Jaymi, Thank you for your lovely review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and we hope that we can welcome you in our Hotel very soon again. With regards,

10/10 Excellent

Malcolm, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location...., Friendly ,helpful staff., great breakfast included and reasonably priced menu
Stayed 3 nights in Sep 2019
Response from Katerina, reservations on Oct 17, 2019
Dear Malcolm, Thank you for your lovely review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and we hope that we can welcome you in our Hotel very soon again. With regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Katerina, reservations on Oct 17, 2019
Dear guest, Thank you for your lovely review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and we hope that we can welcome you in our Hotel very soon again. With regards,

10/10 Excellent

Gilma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Katerina, reservations on Oct 17, 2019
Dear Gilma, Thank you for your lovely review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and we hope that we can welcome you in our Hotel very soon again. With regards,

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Katerina, reservations on Jul 19, 2019
Dear guest, Thank you for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and hope that we can welcome you in our Hotel some other time in the future. With regards,

6/10 Okay

PragueTourist, Prague, Czechia

Travelled with partner
Liked: Staff & service
Our room was so small that we had trouble maneuvering our suitcases. People at the front desk were pleasant and professional, arranging boxed breakfasts for our departure and having a pre-arranged taxi for us. The location of this hotel was very convenient, as close to the Charles Bridge as you can get. If you are not fussy about room size or décor, this could be the place for you.
Stayed 1 night in Jun 2019
Response from Katerina, reservations on Jul 19, 2019
Dear PragueTourist, Thank you for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and hope that we can welcome you in our Hotel some other time in the future. With regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing service. . the staff were extremely professional. The location was wonderful in the middle of the main street.
Stayed 2 nights in Jun 2019
Response from Katerina, reservations on Jul 19, 2019
Dear guest, Thank you for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and hope that we can welcome you in our Hotel some other time in the future. With regards,

4/10 Poor

Alf, London

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
The hotel is situated in an excellent location, less than a minute walk from Charles Bridge, and 10 minutes from the old square and astronomical clock. The location makes the hotel great, however, the hotel staff and amenities are a big let-down. The hotel does not have a lift. Also no air conditioning, which made sleeping very uncomfortable, despite having the windows fully open. Additionally, the hotel have a club in the basement which is really “ugly” and late in the evenings you cannot enter the hotel as there are long queues to enter the club. The worst part of the hotel is the restaurant they have downstairs. The staff there are extremely rude, unfriendly and unhelpful. It seems like they are doing you a favour. They take your order; they bring cutlery to you by throwing these in the centre of the table. They then bring the bill and they do not want to hear anything else. For example, we were in group and we needed to split the bill – the person doing the bill kept saying that it was not possible. After a long chat he finally made us split the bill with different receipts, but he got everything wrong and charged everybody with different items we did not have. Also, we were little kicked out after we paid, we were told “please if you paid, go as you are blocking our way”. Extremely rude. Stay away from this restaurant, food is expensive, service is rubbish and the food is not really nice either.
Stayed 2 nights in Jun 2019
Response from Katerina, reservations on Jul 19, 2019
Dear Alf, Thank you for your review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us. We would like to apologize on behalf of the restaurant service. With regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Apartments
We stayed at the apartments, it was a few blocks from the hotel where you check in and have breakfast. Not a problem at all. The apartment was very nice and ideal for us and our two pled boys.
Stayed 2 nights in May 2019
Response from Katerina, reservations on Jul 25, 2019
Dear Mr James, Thank you for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and hope that we can welcome you in our Hotel some other time in the future. With regards,

6/10 Okay

Jay, NJ USA

Travelled with family and small children
Liked: Cleanliness, staff & service
Awesome location with a short walk to Charles bridge but be mindful that there is a loud club downstairs and people are loud until the wee hours.
Stayed 2 nights in Apr 2019
Response from Katerina, reservations on May 16, 2019
Dear Mr Jay, Thank you for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us. We hope that we can welcome you in our Hotel some other time in the future. With regards, Katerina

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019
Response from Katerina, reservations on May 7, 2019
Dear guest, Thank you for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and found our hotel welcoming. We hope that we can welcome you in our Hotel some other time again in the future. With regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Staff is so kind and friendly when we were checked in and out.
Stayed 1 night in Apr 2019
Response from Katerina, reservations on May 7, 2019
Dear guest, Thank you for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and found our hotel welcoming. We hope that we can welcome you in our Hotel some other time again in the future. With regards,

10/10 Excellent

Hani.ElSheikh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location ever in Prague Best staff and very clean rooms and baths i highly recommend this hotel
Stayed 2 nights in Mar 2019
Response from Katerina, reservations on May 7, 2019
Dear Hani El Sheikh, Thank you for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and found our hotel welcoming. We hope that we can welcome you in our Hotel some other time again in the future. With regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good. - very central position which allowed us to get everywhere by walking; - the breakfast was good but not excellent for a 4 stars hotel - staff incredibly helpful and kind - room nice and clean
Stayed 2 nights in Mar 2019
Response from Katerina on Mar 19, 2019
Dear guest, Thank you very much for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us. With regards, Katerina reservations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Katerina on Mar 6, 2019
Dear guest, thank you for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed your stay with us and hope that we can welcome you in our Hotel some other time again. With regards, Katerina reservations

8/10 Good

Kasey

Liked: Cleanliness, property conditions & facilities, room comfort
Huge apartment; close to bars and restaurants
Not a great start at check in, as the front desk concierge was not very accommodating and was somewhat short with us. The hotel check in is a couple blocks walk from the actual apartment, but upon arrival we were pleasantly surprised at how big and immaculately clean the place was. It was a large apartment with 2 bedrooms with very comfortable beds, and 1 large bathroom with a tub, and a smaller bathroom across the apartment with a toilet and sink. The large bay windows overlook the downtown area, and the apartment is just steps from many local bars and restaurants, making it extremely walkable. Overall the place is clean and spacious and conveniently located; albeit not to the check in desk.
Stayed 2 nights in Oct 2018
Response from Katerina, reservations on Jan 30, 2019
Dear Mrs Kasey, Thank you for your nice review of Hotel U Zlatého Stromu. We are happy that you have enjoyed the stay in the apartment, even though you werent that happy with the front desk. We hope that we can welcome you in our Hotel some other time again in the future. With regards,