The hotel is situated in an excellent location, less than a minute walk from Charles Bridge, and 10 minutes from the old square and astronomical clock. The location makes the hotel great, however, the hotel staff and amenities are a big let-down. The hotel does not have a lift. Also no air conditioning, which made sleeping very uncomfortable, despite having the windows fully open. Additionally, the hotel have a club in the basement which is really “ugly” and late in the evenings you cannot enter the hotel as there are long queues to enter the club. The worst part of the hotel is the restaurant they have downstairs. The staff there are extremely rude, unfriendly and unhelpful. It seems like they are doing you a favour. They take your order; they bring cutlery to you by throwing these in the centre of the table. They then bring the bill and they do not want to hear anything else. For example, we were in group and we needed to split the bill – the person doing the bill kept saying that it was not possible. After a long chat he finally made us split the bill with different receipts, but he got everything wrong and charged everybody with different items we did not have. Also, we were little kicked out after we paid, we were told “please if you paid, go as you are blocking our way”. Extremely rude. Stay away from this restaurant, food is expensive, service is rubbish and the food is not really nice either.