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Reviews of PURO Hotel Poznań Stare Miasto

4 out of 5
PURO Hotel Poznań Stare Miasto
Stawna 12, Poznan, Greater Poland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 604 out of 866 reviews" "
Rating 8 - Good. 217 out of 866 reviews" "
Rating 6 - Okay. 25 out of 866 reviews" "
Rating 4 - Poor. 13 out of 866 reviews" "
Rating 2 - Terrible. 7 out of 866 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Hyun kun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable but the room that we stayed was little bet smaller than we expected(we saw in photos).
Stayed 2 nights in Dec 2023
Response from Natalia on Jan 4, 2024
Dear HyunThank you for staying in PURO Hotel Poznań and shearing your opinion with us.Hope to see you again in PURO!Best regards,NataliaService Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
60th get away
Weather was better than expected , although rained in the Monday. Was a treat for my 60th birthday. Great hotel in a great location. Once the construction is finished this will become a very popular place
Stayed 1 night in Dec 2023
Response from Natalia on Dec 19, 2023
Dear Diane,Thank you for staying in PURO Hotel Poznań and shearing your opinion with us. Hope to see you again in PURO!Best regards,NataliaService Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Natalia on Dec 19, 2023
Dear MatthewThank you for staying in PURO Hotel Poznań and shearing your opinion with us.Hope to see you again in PURO!Best regards,NataliaService Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Puro Team on Dec 11, 2023
Thank you.

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel that was modern spacious and very clean. A lot of extra touches really made the difference, we were given a city map at checkin and were recommended some great places to go. Loved the coffee machine in the lobby which was free - had take away cups as well as china cups which was nice. Breakfast was brilliant, the granola and yogurt was delicious- I didn’t like that you had to order some food options - these took ages to be cooked. Also appreciated the late checkout which saved any rushing around. All staff were lovely and helpful. Would recommend for anyone going to Poznan.
Stayed 2 nights in Dec 2023
Response from Michal - Operations Manager on Dec 11, 2023
Dear Charlotte,on behalf of the entire team I would like to thank you for this kind review. It was a pleasure to have you with us and we look forward to welcoming you soon again in Puro Poznań Old Town.Regards,

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puro is always my go to when in Poland
The hotel is brilliant, my 3rd stay here and I wouldn't stay anywhere else. The hotel is beautiful and the staff really friendly. The free coffees to go are a great touch. We had adjoining rooms this time and it was perfect for groups of friends or a family. Highly recommend.
Stayed 2 nights in Nov 2023
Response from Michal - Operations Manager on Dec 6, 2023
Dear Emma,Thank you so much for your loyalty and kind words! We're delighted to hear that you had a brilliant stay, enjoyed the beauty of the hotel, and found our staff to be friendly. It's wonderful that the free coffees to go and adjoining rooms added to your positive experience. We truly appreciate your recommendation and look forward to welcoming you for your 4th stay!Regards,Michal - Operations Manager

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, did not receive VIP amenities or upgrade. Quiet and clean
Stayed 1 night in Nov 2023
Response from Natalia on Nov 29, 2023
Dear Tasha,Thank you for staying at PURO Hotel Poznan and sharing your opinion with us.VIP amenities and a local beer were served in your room. Unfortunately, an upgrade was not available during this period. We hope to see you again at PURO!Kind regards,NataliaService Manager

10/10 Excellent

Junisiah

Stayed 2 nights in Nov 2023
Response from Natalia on Dec 19, 2023
Dear Junisiah,Thank you for staying in PURO Hotel Poznań and shearing your opinion with us.Hope to see you again in PURO!Best regards,NataliaService Manager

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023
Response from Natalia on Nov 29, 2023
Dear Lukasz,Thank you for staying in PURO Hotel Poznań and shearing your opinion with us.Hope to see you again in PURO!Best regards,NataliaService Manager

6/10 Okay

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Very minimalist vibe. Rooms were basic and we never could figure out the lighting, temp control and room "phone" system. Instructions in English would have been good. Posnan when work is complete will be wonderful, but the area was muddy walking and an ever-changing maze of metal fencing and barricades. Great lobby seating. Nice desk staff.
Stayed 2 nights in Nov 2023
Response from Natalia on Nov 29, 2023
Dear Catherine,Thank you for sharing your feedback. We apologize for any inconvenience during your stay. Your comments are valuable, and we'll work on improvements. We hope to welcome you back for a better experience.Best regards,NataliaService Manager

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023
Response from Natalia on Dec 19, 2023
Dear WendyThank you for staying in PURO Hotel Poznań and shearing your opinion with us.Hope to see you again in PURO!Best regards,NataliaService Manager

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Natalia on Nov 17, 2023
Dear Philip,Thank you for staying in PURO Hotel Poznań and shearing your opinion with us.Hope to see you again in PURO!Best regards,NataliaService Manager

10/10 Excellent

Akira

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Great breakfast and dinner.
Stayed 2 nights in Oct 2023
Response from Natalia on Oct 18, 2023
Dear Akira,Thank you for staying in PURO Hotel Poznań and shearing your opinion with us. It is great to hear that you have enjoyed our breakfast and dinner offer.Hope to see you again in PURO!Best regards,NataliaService Manager

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
All very pleasant and great location. Did receive my gold reward gift.
Stayed 4 nights in Oct 2023
Response from Maciej on Oct 8, 2023
Dear Andrew, We are glad to see that the stay at our hotel met Your expectations. Many thanks for the great review. I hope to see You soon at PURO Poznań. Kind regards.

10/10 Excellent

Kenneth

Stayed 1 night in Sep 2023
Response from Maciej on Oct 8, 2023
Dear Kenneth, thank you for the positive feedback! We're delighted to see that you enjoyed your stay at PURO Hotel Poznań. We look forward to your next stay! Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a very comfortable bed.
Stayed 2 nights in Sep 2023
Response from Natalia on Sep 25, 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your Puro Hotel Poznań. We look forward to welcoming you back in the future!Best regards,NataliaService Manager

6/10 Okay

Jose Miguel, Montreal

Liked: Cleanliness, property conditions & facilities
VIP nothing
Stayed 1 night in Sep 2023
Response from Natalia on Sep 25, 2023
Dear Jose Miguel,Thank you for your feedback! As i see you have early check in which is one of the additional to VIP reservation. I will be more than happy to hear about more information according your reservation so I can veryfi more . We look forward to welcoming you back in the future!Best Regards,NataliaService Manager

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel not far from the main square of Poznan. Beautiful relaxing scenery. Free coffee and welcome drinks, clean rooms with friendly staff. Would definitely stay again.
Stayed 2 nights in Sep 2023
Response from Natalia on Sep 25, 2023
Dear Matthew,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at PURO Hotel Poznan. We take pride in our convenient location, beautiful surroundings, complimentary amenities, clean rooms, and friendly staff. We look forward to welcoming you back in the future!Best regards,NataliaService Manager

10/10 Excellent

joanne, Hull

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Natalia on Sep 25, 2023
Dear Joanne,Thank you for your positive feedback! We're delighted to see that you enjoyed your stay at PURO Hotel Poznań. We look forward to welcoming you back in the future!Best regrads,NataliaService Manager

10/10 Excellent

Emanuel

Stayed 2 nights in Aug 2023
Response from Natalia on Sep 18, 2023
Dear Emanuel,Thank you for staying in Puro Poznań and shearing your opinion with us. Hope to see you again.Best regards,NataliaService Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, good, value for money. Only small issue was room being serviced (cleaned) despite specific request to not disturb.
Stayed 2 nights in Aug 2023
Response from Maciej on Aug 19, 2023
Dear Mark, Thank you for leaving a great review! We are sorry for the inconvenience - we promise we will get better next time you stay with us. Best regards!

8/10 Good

wioletta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maciej on Aug 8, 2023
Dear Kenneth, Thank you for staying with us and leaving us your great review! We hope to see you again soon.Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Purely Positive for the PURO Poznan
This is a great hotel with lots of amenities. Coffee and water available in lobby all day. Use of umbrellas and bikes. They provided a free walking tour of the area around the hotel and square You can control everything about your room and your stay from a tablet provided in your room. The bed is very comfortable and the bathroom clean. It is conveniently located near the square. The front desk staff is extremely helpful. I would definitely stay there again.
Stayed 1 night in Aug 2023
Response from Natalia on Aug 7, 2023
Dear Guest,Thank you for visiting PURO Hotel Poznań and taking the time to share your experience. We're thrilled that you enjoyed your stay and made the most of our amenities, including the availability of coffee and water in the lobby, complimentary umbrellas and bikes, and the free walking tour.We're delighted that our tablet-controlled room features added to your comfort and convenience. It's great to hear that you found our beds comfortable and our bathrooms clean.We're pleased that our central location near the square suited your needs, and we appreciate your positive comments about our front desk staff's helpfulness.Thank you for choosing our hotel, and we look forward to hosting you again in the future for another enjoyable stay.Best regards,NataliaService Manager

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023
Response from Maciej on Aug 6, 2023
Dear Daniel, We are very happy that you have enjoyed your stay. We are looking forward to see you again in Puro Poznań!

10/10 Excellent

Beatrice

Stayed 2 nights in Jul 2023
Response from Maciej on Aug 3, 2023
Dear Beatrice, We are glad you enjoyed your stay at PURO Poznań! We hope to see you soon. Best regards.

8/10 Good

Peteris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Natalia on Aug 2, 2023
Dear Peteris,Thank you for visiting PURO Hotel Poznań and sharing your feedback with us. We appreciate your kind words and are delighted to know that you enjoyed your stay. We look forward to welcoming you back soon for another wonderful experience in PURO Hotel Poznań.Best regards,Natalia Service Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Natalia on Aug 2, 2023
Dear Richard,Thank you for visiting PURO Hotel Poznań and sharing your feedback with us. We appreciate your kind words and are delighted to know that you enjoyed your stay. We look forward to welcoming you back soon for another wonderful experience in PURO Hotel Poznań.Best regards,Natalia Service Manager

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Natalia on Aug 2, 2023
Dear Daniel,Thank you for visiting PURO Hotel Poznań and sharing your feedback with us. We appreciate your kind words and are delighted to know that you enjoyed your stay. We look forward to welcoming you back soon for another wonderful experience in PURO Hotel Poznań.Best regards,Natalia Service Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel
Nice hotel and friendly and helpful staff!
Stayed 1 night in Jul 2023
Response from Natalia on Jul 17, 2023
Dear Guest,Thank you for staying in PURO Hotel Poznań and shearing your opinion with us.Hope to see you again in PURO!Best regards,Natalia

10/10 Excellent

Pavel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Natalia on Jun 26, 2023
Dear Pavel,Thank you for staying in PURO Hotel Poznań and shearing your opinion with us.Hope to see you again in PURO!Best regards,Natalia

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Natalia on Jun 26, 2023
Dera Rbyn,Thank you for staying in PURO Hotel Poznań and shearing your opinion with us.Hope to see you again in PURO!Best regards,Natalia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Natalia on Jun 14, 2023
Dear Guest Thank you for visiting Puro Hotel Poznań. Hope to host you again in PURO!Best regards,Natalia

10/10 Excellent

Jaroslaw

Stayed 1 night in Jun 2023
Response from Natalia on Jun 7, 2023
Panie Jarosławie,Serdecznie dziękuję za pobyt w PURO Poznań i cieszę się, że nasze usługi przypadły Panu do gustu. Zapraszam do PURO w innych miastach! Pozdrawiam,Natalia

8/10 Good

Alexander W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I’ve stayed with puro a lot! It is one of my favorite hotel brands in Poland. Puro Poznan has a great location but might need a bit refurbishment. Breakfast usually was my favorite in Poznan. Not anymore I understand the inflation influence… but puro usually been the best.
Stayed 3 nights in Jan 2023
Response from Natalia on May 18, 2023
Dear Alexander,Thank you for visiting Puro Hotel Poznań and shearing you opinion with us and other travelers. All comments are important for us and have input in all of the changes in PURO. Apart from a wide buffet during breakfast you can also order some freshly made dishes directly from the kitchen like toast avocado, shakshuka and some other nicely prepared snack. I am happy to announce that we are during process of refreshing and changes of our interior. Hope to host you again in PURO Poznań.Best regards,Natalia

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Natalia on May 18, 2023
Dear Graham,Thank you for visiting Puro Hotel Poznań, hope to host you next time.Best regards,Natalia

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Great location, excellent breakfast, helpful staff. Only slight issue was music noise from other rooms, but that stopped at midnight. Overall very happy.
Stayed 3 nights in Mar 2023
Response from Natalia on Mar 22, 2023
Dear Kevin,Thank you for staying in PURO Hotel Poznań and shearing your opinion with us. It is great to hear that you have enjoyed our breakfast, location and staff attitude. I am sorry to hear about your distractions during your stay – we are always ready to help after we receive an information in the reception. Hope to see you again in PURO!Best regards,Natalia

10/10 Excellent

Piotr, Warszawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool and modern hotel with nice restaurant. comfy bed and good breakfast. great location to explore the city
Stayed 1 night in Feb 2023
Response from Natalia on Feb 13, 2023
Dear Piotr,Thank you for staying in PURO Hotel Poznań and shearing your opinion with us.Hope to see you again in PURO!Best regards,Natalia

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Natalia on Jan 9, 2023
Dear Philip,Thank you for staying in PURO Poznań and shearing your opinion with us. I hope to see you again in PURO.Best regards,Natalia

10/10 Excellent

Erez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and warm
Room is beautiful and friendly. Location is near the old city and walkable everywhere. Lobby has free coffee machine with nice atmosphere.
Stayed 3 nights in Dec 2022
Response from Natalia on Jan 9, 2023
Dear Erez,Thank you for staying in PURO Poznań and shearing your opinion with us. I hope to see you again in PURO.Best regards,Natalia

10/10 Excellent

katarzyna

Stayed 3 nights in Oct 2022

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Natalia on Nov 2, 2022
Dear Ray,Thank you for visiting PURO Hotel Poznań. I am happy to see that you have enjoyed your stay. Hope to see you again. Best regards,NataliaService Manager

10/10 Excellent

Edyta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
What a wonderful place to stay in Poznan. Great location, very comfortable room, friendly and attentive staff, delicious breakfast.
Stayed 3 nights in Sep 2022
Response from Natalia on Oct 5, 2022
Dear Edyta,Thank you for visiting PURO Poznań and for such a nice review. I hope to see you next time in PURO Poznań.Best regards,NataliaService Manager

10/10 Excellent

Monika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great facility
It was another amazing stay in this hotel. Great location and great facility
Stayed 1 night in Sep 2022
Response from Natalia on Oct 1, 2022
Dear Monika,Thank you for your kind words it is one of the best motivation for whole team. See you next time in PURO Poznań!Best regards,NataliaService Manager

10/10 Excellent

alyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast excellent, rooms really comfortable , heating,lighting controls very easy to use. Close to town square. Friendly staff. Would highly recommend
Stayed 3 nights in Sep 2022
Response from Natalia on Sep 29, 2022
Dear Alyson,Thank you for visiting PURO Hotel Poznań and for shearing your opinion with us and other travelers. I am glad you appreciate our comfort, lovely breakfast and our team attitude. I hope to see you again in PURO!Best regards,NataliaService Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Natalia on Sep 27, 2022
Dear Guest,Thank You for staying in PURO Hotel Poznań and shearing your opinion with us. Hope to see you again.Best regards,NataliaService Manager

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Puro, a great location,sorry I only stay one night.
Stayed 1 night in Aug 2022
Response from Natalia on Sep 7, 2022
Dear Ruth,Thank you for staying in PURO Hotel Poznań and for shearing your opinion with us and other travelers. I am glad you have appreciate our location and enjoyed your stay. I hope to host you during your next stay i Poznań.Best regards,NataliaService Manager

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Rita

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
economical and helpful
Stayed 3 nights in Aug 2022
Response from Natalia on Sep 5, 2022
Dear Rita,Thank you for staying in PURO Hotel Poznań and for sharing you opinion with us and other travelers.I am glad to see that you have enjoyed your time with us. I hope to see you again in PURO.Best regards,NataliaService Manager

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are small but adequate
Stayed 2 nights in Aug 2022
Response from Natalia on Aug 31, 2022
Dear Sonya,Thank you for your stay at PURO Hotel Poznań and for shearing your opinion with us. I am glad that you have enjoyed your stay. I hope to see you again in PURO!Best regards,Natalia Service ManagerService Manager