Title: Portal Beach - Rede Soberano (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=3907132&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Portal Beach - Rede Soberano Families enjoy a beachside getaway where adults relax poolside with drinks while children delight in their own waterslide area at this coastal retreat ## Photo gallery for Portal Beach - Rede Soberano ![Outdoor spa tub - Portal Beach - Rede Soberano (Porto Seguro)](https://images.trvl-media.com/lodging/4000000/3910000/3907200/3907132/cd913a86.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Portal Beach - Rede Soberano (Porto Seguro)](https://images.trvl-media.com/lodging/4000000/3910000/3907200/3907132/a85737e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![32-inch flat-screen TV with cable channels, TV - Portal Beach - Rede Soberano (Porto Seguro)](https://images.trvl-media.com/lodging/4000000/3910000/3907200/3907132/c9e757ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Portal Beach - Rede Soberano (Porto Seguro)](https://images.trvl-media.com/lodging/4000000/3910000/3907200/3907132/e4bdf53d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Portal Beach - Rede Soberano (Porto Seguro)](https://images.trvl-media.com/lodging/4000000/3910000/3907200/3907132/a0a39c9f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Portal Beach - Rede Soberano offers relaxation and family fun at Mundaí Beach. Guests enjoy free water park access, steam room facilities, and can book massages or manicures. The on-site restaurant serves meals all day, and there's shopping available on the premises. ## Reviews 7.4 Good ## Popular amenities - Pool - Free WiFi - Restaurant - Air conditioning - Business services - Bar ## Room options ### Check availability for these dates Tonight [Mar. 9 - Mar. 10](https://www.expedia.ca/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=3907132&PinnedHotelID=3907132&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=3907132&PinnedHotelID=3907132&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 10 - Mar. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=3907132&PinnedHotelID=3907132&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=3907132&PinnedHotelID=3907132&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 13 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=3907132&PinnedHotelID=3907132&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=3907132&PinnedHotelID=3907132&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=3907132&PinnedHotelID=3907132&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=3907132&PinnedHotelID=3907132&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 5 of 5 rooms ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/4000000/3910000/3907200/3907132/9103f7d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 5 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Refrigerator HDTV Blackout drapes/curtains Minibar Cable channels - 269 sq ft - Sleeps 5 - 1 Double Bed and 2 Twin Beds OR 4 Twin Beds ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/4000000/3910000/3907200/3907132/1d8e7b39.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.0 Very good 1 review ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Refrigerator HDTV Blackout drapes/curtains Minibar Cable channels - 215 sq ft - Sleeps 4 - 1 Double Bed and 1 Twin Bed OR 4 Twin Beds ### Apartamento Familia ### Highlights Air conditioning Connecting rooms available Refrigerator HDTV Blackout drapes/curtains Minibar Cable channels Desk - Sleeps 7 - 2 Double Beds and 3 Twin Beds OR 5 Twin Beds and 1 Double Bed ### View all photos for Room Superior with Spa Bath ![Minibar, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/4000000/3910000/3907200/3907132/e7116a0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Spa Bath - 215 sq ft - Sleeps 4 ### View all photos for Room Standard ![Minibar, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/4000000/3910000/3907200/3907132/31784f4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 215 sq ft - Sleeps 5 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPorto-Seguro-Hotels-Portal-Beach-Rede-Soberano.h3907132.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPorto-Seguro-Hotels-Portal-Beach-Rede-Soberano.h3907132.Hotel-Information) ## About the area Located near the beach, Portal Beach - Rede Soberano is in Mundaí Beach, a neighborhood in Porto Seguro. Muta Beach and Discovery Coast Atlantic Forest Reserves reflect the area's natural beauty and area attractions include Porto Seguro Museum and Complexo Barramares. Traveling with kids? Consider Porto Seguro Cultural Center, or check out an event or a game at Porto Seguro Municipal Stadium. [Visit our Porto Seguro travel guide](https://www.expedia.ca/Porto-Seguro.dx6053146) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-16.40831%2C-39.04819&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=KXh0gwlU06ELEXOTsreGZ4ZeUug=) Avenida Beira Mar, 4500, Praia do Mundiai, Porto Seguro, BA, 45810000 ### What's nearby - Mundai Beach 1 min walk \- 0.1 km - Toa-Toa Beach 3 min walk \- 0.3 km - Complexo de Lazer Toa Toa 8 min walk \- 0.7 km - Praia de Curuipe 18 min walk \- 1.6 km - Axe Moi Entertainment Complex 2 min drive \- 1.9 km ### Getting around - Porto Seguro (BPS) 11 min drive ### Restaurants - Complexo de Lazer Tôa Tôa 7 min walk - Axé Moi 3 min drive - Beat Beach 20 min walk - Restaurante Beija Flor 6 min walk - Jamaica Beach Restaurante 1 min walk ## About this property ### Portal Beach - Rede Soberano Family-friendly hotel located in Mundaí Beach Free water park access, a swim-up bar, and a poolside bar are just a few of the amenities provided at Portal Beach - Rede Soberano. For some rest and relaxation, visit the steam room, and indulge in a massage or a manicure/pedicure. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a shopping mall on site and a garden. You'll also enjoy perks such as: - A children's pool along with a waterslide, free cabanas, and sun loungers - Babysitting (surcharge), 1 meeting room, and concierge services - A computer station, outdoor furniture, and free newspapers - Luggage storage, smoke-free premises, and a banquet hall Room features All 160 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like free WiFi and air conditioning. Other conveniences in all rooms include: - Bathrooms with showers - 32-inch HDTVs with premium channels - Wardrobes/closets, LED light bulbs, and refrigerators ## Similar properties ![2 outdoor pools](https://images.trvl-media.com/lodging/7000000/6480000/6470300/6470292/51578c13.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta do Sol Praia Hotel Curuípe Beach - Pool - Breakfast included - Pet friendly - Parking included 8.6 Excellent 605 reviews CA $113 CA $118 total includes taxes & fees Apr 5 - Apr 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=6470292&PinnedHotelID=6470292&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/5000000/4040000/4039900/4039888/42d1ac70.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Portobello Praia Taperapua Beach - Pool - Hot tub - Breakfast included - Parking included 8.2 Very good 520 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=4039888&PinnedHotelID=4039888&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served, Brazilian cuisine](https://images.trvl-media.com/lodging/17000000/16010000/16006900/16006834/96a9b774.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vitória Régia Hotel Taperapua Beach - 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Rede Soberano Mundaí Beach - Pool - Kids pool - Free WiFi - Air conditioning 8.6 Excellent 105 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=13370476&PinnedHotelID=13370476&HadPinnedHotel=true®ionId=-1&adults=2) ![Children's area](https://images.trvl-media.com/lodging/7000000/6850000/6847200/6847138/3606bc45.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Portobello Park Hotel Taperapua Beach - Pool - Breakfast included - Kids pool - Waterslide 7.8 Good 289 reviews CA $75 CA $79 total includes taxes & fees Apr 1 - Apr 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=6847138&PinnedHotelID=6847138&HadPinnedHotel=true®ionId=-1&adults=2) ![Water park](https://images.trvl-media.com/lodging/4000000/3910000/3908800/3908751/c0b1d0a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Brisa da Praia Park Hotel Taperapua Beach - Pool - Hot tub - Breakfast included - Kids pool 8.6 Excellent 368 reviews CA $109 CA $114 total includes taxes & fees Apr 5 - Apr 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=3908751&PinnedHotelID=3908751&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/5000000/4440000/4434500/4434479/92b3ef00.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Transoceânico Praia Hotel Taperapua Beach - Pool - Breakfast included - Kids pool - Parking included 7.8 Good 197 reviews CA $96 CA $101 total includes taxes & fees Apr 7 - Apr 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=4434479&PinnedHotelID=4434479&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/102000000/101200000/101196100/101196050/14154d65.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Miola Hotel Taperapua Beach - Pool - Breakfast included - Kids pool - Free WiFi 7.4 Good 163 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=101196050&PinnedHotelID=101196050&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/8000000/7900000/7899900/7899806/0a633572.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Porto Seguro Praia Resort - All Inclusive Curuípe Beach - Pool - Hot tub - Breakfast included - All-inclusive 8.2 Very good 240 reviews CA $502 CA $527 total includes taxes & fees Apr 9 - Apr 10 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=7899806&PinnedHotelID=7899806&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=3907132&PinnedHotelID=3907132&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=3907132,6470292,4039888,16006834,1753864) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - 2 bars/lounges - A poolside bar - A restaurant - A swim-up bar - Snack bar/deli ### Restaurants on site - Bar molhado ### Things to do - Arcade/game room - Billiards/pool table - Children's pool - Designer stores - Free children's club - Free water park - Playground - Shopping mall - Steam room - TV in common areas - Waterslide ### Family friendly - Arcade/game room - Babysitting (surcharge) - Children's pool - Children's toys - Free children's club - Free supervised activities for children - Free water park access - High chair - In-room refrigerator - Laundry facilities - Playground - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Business services - 24-hour business center - Computer station - Meeting room ### Outdoors - Direct access to the beach - Free pool cabanas - Garden - Outdoor furniture - Pool loungers ### Spa - Manicures/pedicures - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Low-height counter and sink - No elevator - Pool access ramp on site - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-width doorways - Wheelchairs on site ### More - 1 building - 2 floors - Banquet hall - Built in 2006 - Smoking not allowed - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer (on request) - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with premium cable channels ### Food and drink - 24-hour room service - Minibar - Refrigerator ### More - Air conditioning - Connecting rooms available - Desk - Energy-saving switches in guestrooms - Free weekday newspapers - Iron/ironing board on request - Laptop workspace - LED lighting - Phone - Safe - Water-efficient toilets ## Policies ### Check-in Check-in time starts at 3:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - In-room safe fee: BRL 2.00 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses solar energy Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information. Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Portal do Mundaí Praia Portal do Mundaí Praia Hotel Porto Seguro Portal do Mundaí Praia Porto Seguro Portal Beach Rede Soberano Portal Beach - Rede Soberano Hotel Portal Beach - Rede Soberano Porto Seguro Portal Beach - Rede Soberano Hotel Porto Seguro ## Frequently asked questions ### Does Portal Beach - Rede Soberano have a pool? ### Is Portal Beach - Rede Soberano pet-friendly? ### How much is parking? ### What time is check-in at Portal Beach - Rede Soberano? ### What time is check-out at Portal Beach - Rede Soberano? ### Where is Portal Beach - Rede Soberano located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Portal Beach - Rede Soberano Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.2 Location ### 7.8 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 61 8 - Good 79 6 - Okay 51 4 - Poor 25 2 - Terrible 11 ## Reviews ### 8/10 Good #### Eliane Nov 22, 2024 Liked: Cleanliness, staff & service, amenities Beach across street was super nice, safe and very convenient area, staff was friendly and food was good for the price we paid. Bought half board, but when we checked in was told it wasn’t on the system, we were allowed to have dinner, but it took 3 days to have our name on the list, kind of embarrassing. 2 of the 3 pools including the kids pool was very dirty the last 2 days of our stay. Housekeeping made us very special decorating our room, very sweet, special thanks to Mayane. I would go back for sure, but would not buy half board included. ##### Eliane Stayed 5 nights in Nov 2024 ### 2/10 Terrible #### Juliana Aug 18, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Very dirty, noisy, mosquitoes flying over the food, breakfast area very dirty and no air conditioning, it was very hot and lots of mosquitoes biting us. Few employees working to serve us, I had to wait more than 30 minutes for them to come fix my air conditioner. First and last time I stay at this hotel. ##### Juliana Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Eva Dec 9, 2025 Liked: Cleanliness, staff & service, amenities Tudo maravilhoso amamos muito tudo ![](https://a.travel-assets.com/ugc/hotel-reviews/5262c0da-b581-47ec-9e2c-b9149e85180d-1765247292115.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eva Stayed 2 nights in Dec 2025 ### 8/10 Good #### FORTUNATO Nov 11, 2025 Liked: Cleanliness, staff & service Boa localização, pessoal de atendimento muito bom. Nota-se que o hotel não é novo. Está precisando de uma reforma. Grande número de pessoas de excursões tumultuam o café da manhã. Mas o café é farto e de muitas opções.No geral é um hotel de razoável para bom. ##### FORTUNATO Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### LUINE DA HORA Nov 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Gostei bastante... Quarto limpo, funcionários gentis. Não fizemos uso do SPA, apesar de ter achado os preços da massagem relaxante um pouco alto. ##### LUINE DA HORA Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Jamax Oct 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Vista Maravilhosa. ##### Jamax Stayed 3 nights in Oct 2025 ### 8/10 Good #### vera Aug 29, 2025 Liked: Cleanliness, staff & service, room comfort #### Quarto de luxo A estrutura do hotel e o atendimento do pessoal são excelentes. O que prejudica é a necessidade de uma reforma na parte mais antiga do hotel, principalmente o banheiro do quarto “luxo” urgente ![](https://a.travel-assets.com/ugc/hotel-reviews/f8ba3ab3-5d5f-4bc4-a779-a17f6689bc98-1756477775733.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### vera Stayed 10 nights in Aug 2025 ### 10/10 Excellent #### Jamille Jul 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ótimo hotel, frente à praia, ótimo para crianças ##### Jamille Stayed 5 nights in Jul 2025 ### 2/10 Terrible #### Adriana Apr 27, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pior hotel que ja fui. A higiene do hotel é péssima, tanto em áreas em comum, quanto nos quartos. PRIVADA do quarto estava SUJA, tampa, embaixo do as assento, roupas de cama imundas, a saia suja nunca deve ter sido lavada, tive que pedir para trocar meu lençol. Escadas, cantos, corredores, área inclusive do cafe sujos. E não era areia, era sujeira de poeira e lixo cumulados mesmo. Nar da piscina com restor e copos sujos por horas e sem funcionário para atender. Infraestrutura péssima também, não tjnha toalhas. Cafe da manha de todos os dias faltaram itens e ao sinalizar colaboradores algumas vezez fomos debochados, foram arrogantes. Nao voltaria jamais e jamais indicaria para alguem. Pior experiência que tivemos. Não tirei fotos, pois não sabia que poderia compartilhar, mas registrei uma reclamação na recepção. ##### Adriana Stayed 3 nights in Apr 2025 ### 2/10 Terrible #### Daniela Apr 24, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities #### Terrivel Hotel extremamente lotado ,quando cheguei pro check-in estava lotado , pelos corredores do hotel roupas de cama e toalha sujas pelo chão amontoadas , uma sensação horrível ! Colocaram eu, meu marido e meu filho de um ano no quarto 108, simplesmente não pegava sinal de celular e nem Wi-Fi , ou seja fiquei incomunicável , além disso tinha uma máquina próxima que fazia barulho a noite toda. Roupa de cama de pessima qualidade é que me passava a sensação de não estar limpa . Café da manhã com mil pessoas , uma música alta , café totalmente desorganizado e com aparecia que não dava vontade de comer ! Pode ser que fora de temporada o hotel até fique agradável, mas em feriados é alta temporada não vá ! Aaaa pernilongo no quarto ##### Daniela Stayed 2 nights in Apr 2025 ### 6/10 Okay #### deullivana Apr 22, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities #### Muitas coisas quebradas sem manutenção Registros dos chuveiro quebrado tive que abrir com alicate . Ainda bem que sempre levo ferramentas no carro. Atendimento dos garçons péssimo, porém creio que por falta de mais gente . Só vi 3 garçons para atender. Fiz um pedido 14:30 só recebi 18:30 por muito ir na copa perguntar sobre o pedido . E mesmo assim quando veio devolvi pois a carne estava ultra salgada impossível de comer. Precisa ter manutenção no local pois parece estar abandonado. Coisas básicas sem funcionar. Deu uma chuva que alagou o quarto onde ficamos, molhou tomada tomei choque um caos. Acionei a recepção mudei de quarto e ninguém ajudou com nada .. ##### deullivana Stayed 3 nights in Apr 2025 ### 6/10 Okay #### Jonatas Apr 19, 2025 Disliked: Cleanliness, room comfort #### Ruim Hotel com corredores sujos de areia, meu quarto o ar condicionado fazia barulho e caía água dentro do quarto, piscinas sujas. Bom café da manhã. ##### Jonatas Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Jeane Apr 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Equipe nota 10 a gerente e excelente ##### Jeane Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Elem Mar 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Incrível ##### Elem Stayed 3 nights in Mar 2025 ### 8/10 Good #### LETICIA Jan 11, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Estrutura do hotel e excelente para crianças. Atendimento nas piscinas que faltou a desejar(bem ruim falar a verdade), pessoal some e vc tem ir no restaurante pedir as coisas. Área de brinquedos(os eletrônicos não estava funcionando), mas mesmo assim muito bom para quem tem crianças(piscinas, area infantil). Peguem pensão completa ou com jantar no mínimo para evitar extress de ter pedir para os garçons que somem. ##### LETICIA Stayed 3 nights in Jan 2025 ### 2/10 Terrible #### Luigi Jan 3, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel abandonado, valor incompatível Decidi perder o meu tempo compartilhando a péssima experiência que tive, pois fiquei indignado com o Hotel como um todo, paguei quase 2 mil na diária e me senti enganado, uma especie de “golpe”.. vamos aos fatos: Meu primeiro erro foi ter subestimado as avaliações anteriores de outros hospedes, achei que pudesse ser um excesso de rigor. E como tenho dois filhos de 5 e 7 anos, pensei que os “pros” ( opção de recreação para os pequenos) superaria os problemas relatados pelos hospedes na plataforma, ledo engano. Chegando no check-in, que foi confuso e demorado, presenciei uma quase briga entre um funcionário da recepcao e um hospede que estava a reclamar do ar que não gelava pelo segundo dia e nada era resolvido. O funcionário sem nenhuma higidez ou preocupação em agradar, rispidamente falou que tinha que aguardar a manutenção e não tinha o que fazer alem disso. Feito o checkin, nos foi oferecido um quarto que fica a uns 300 metros da recepcao, no terceiro andar e sem elevador. E tbm sem ajudante para levar as malas, tive que fazer duas viagens, dois lances de escada por conta propria, e nesse “passeio” ja foi possível observar o pessimo estado de conservação das instalações , paredes manchadas, luzes queimadas, portas sem maçaneta, piso rachado, etc. chegando no quarto, nao foi diferente, cheiro ruim, roupa de cama de pessima qualidade, papel higienico parecia jornal. Comida pessima, atendimento demorado, sujeira por todo lado, funcionarios desencontrados, sem nenhuma gestao. ##### Luigi Stayed 4 nights in Dec 2024 ### 6/10 Okay #### Lucas Dec 22, 2024 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### Ignorado Dois pontos e fazem tender a análise para o negativo: Sem Wi-Fi no quarto. Foram 3 dias esperançosos onde o pessoal da recepção prometia a volta do sinal e nada foi feito, se vc tiver que trabalhar prepare-se para fazer isso no saguão! Limpeza: não queria gente entrando no quarto com o material da empresa na mesa e a poeira disse que me levaria o bilhete de maçaneta de “não perturbe” pois estavam sem. Foram cobrados várias vezes e nada. Consegui no último dia fazendo “amizade” com a mulher que realizava a limpeza. O hotel é bom e a comida excelente, mas se prepare para ser ignorado pela recepção e ter seu almoço ou lanche atrasado por 1 hora e ainda vindo errado. Também fiquei 30 minutos esperando que um quarto seja liberado depois do horário de checkin. Enfim, são pontos que necessito passar para que melhore e para que os próximos fiquem sabendo. ##### Lucas Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Lúcio Dec 19, 2024 Liked: Staff & service, property conditions & facilities, room comfort #### Excelente, mas pode melhorar. O hotel é muito bom, certamente voltaria a me hospedar nele, mas como nem tudo é perfeito tivemos problema com a internet, já que lá o 4G não funcionava direito e no meu quarto o wi-fi não conectava, só conseguia usar na área da piscina. Outro detalhe é quanto à limpeza, na terça-feira uns hóspedes almoçaram na mesa na área da piscina e na quarta-feira de manhã ainda estava a louça toda lá, fora que as hidromassagens estavam sem manutenção, com a água verde os 3 dias que fiquei hospedado lá. Se esses dois problemas forem corrigidos se torna um hotel perfeito. ##### Lúcio Stayed 3 nights in Dec 2024 ### 8/10 Good #### Verified traveller Nov 30, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Falta de limpeza A chegada no hotel já foi um caos a parte. Avisei anteriormente que meu voo chegaria antes do check in e se fosse necessário eu pagaria um valor a mais para ter meu quarto antes, porém obviamente não fui atendida. Cheguei às 10h no hotel e me avisaram que quando meu quarto estivesse pronto eles me mandariam uma msg. Fui para a praia na esperança disso acontecer. Não aconteceu! Cheguei às 14h na recepção para fazer o check in e para a minha surpresa fui informada que meu quarto ainda não estava pronto. Um absurdo, já que eu havia avisado as 10h que estava lá. Liberaram meu quarto apenas 14h45\. Eu com criança pequena acordada desde as 6h da manhã. Quando cheguei no quarto, um horror a parte. Um quarto minúsculo no final do último corredor com vista para um monte de entulho. Rapidamente solicitei a mudança do quarto pois não foi aquele que eu havia escolhido. Enfim, fui acomodada em um quarto apenas as 15h30\. Nos demais dias os problemas com a limpeza foram estressantes. Passei 7 dias no hotel e tive meu quarto limpo apenas 2 vezes, paguei 7 dias para ter a limpeza em apenas dois. Estou me sentindo muito prejudicada neste aspecto. O café da manhã é horrível, repetitivo e sem novidades. Apenas a estrutura do hotel é boa, de resto. Tudo ruim! Péssimo! ##### Verified traveller Stayed 7 nights in Nov 2024 ### 10/10 Excellent #### Marcia dos Santos Pereira Nov 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muito bom Muito bom, para quem tem crianças é excelente, tem varias atividades no docorrer do dia dentro do hotel mesmo.. Só a praia que o mar é bem agitado lara criança, mas a praia coroa vermelha é bem calma sem ondas e fica proximo, da pra ir de uber ##### Marcia dos Santos Pereira Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Enio Oct 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gostei do hotel, só tive problema com o colchão do quarto, pois pedi pra trocar 3 vezes e não foi trocado. ##### Enio Stayed 4 nights in Sep 2024 ### 4/10 Poor #### Thiale G Sep 30, 2024 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### ERA INCRIVEL, ESTA HORRIVEL! Fui 2 anos seguidos ao Portal Beach, de primeiro me apaixonei. Uma estrutura incrivel, digna de resort, piscinas e quartos ravilhosos e limpos, cama gostosa.... Dito isso, esse ano, ja que não fui, decidir dar de presente a minha mãe que passaria por Porto Seguro, só não sabia q o presente ia ser vergonhoso. A unica coisa que ela gostou foi da banheira, nas palavras dela "pelo menos compensava as piscinas", pq ela não teve o prazer de usar as piscinas que estavam imundas, cheias de cloro, com sujeira acumulada no chão. 4 piscinas e nenhuma com o minimo de cuidado. Na primeira noite, alem da cama ser dura, era a junção de 2 camas de solteiro, muito mal feita, minha mãe acordou as 5h da manhã pois as camas se separaram e ela caiu no meio! Veja bem, minha mãe tem varios problemas nos ossos e coluna, o prejuizo que isso poderia ter causado não esta escrito! Eu sei que a junções de camas são comuns, acabei de retornar de uma viagem por 4 cidades do nordeste e passei por isso, mas em todos os hoteis que passei era algo muito bem feito e quase imperceptível. Outra questão foi a comida, peguei meia-pensão pra ela, cafe da manhã estava muito bom de acordo com ela, mas a janta deu dor de barriga nela no segundo dia e algumas pessoas relataram o mesmo. Tinham varias crianças apresentando mal estar tambem, mas nesse caso, muito provavelmente era pela questão da agua suja da piscina. Minha mãe é enfermeira aposentada, ja trabalhou com vigilancia e percebeu varios focos. Decepcionante!!!! ##### Thiale G Stayed 3 nights in Sep 2024 ### 6/10 Okay #### FELIPE A Jun 11, 2024 Liked: Cleanliness Disliked: Property conditions & facilities Boa mas quarto mais antigo. ##### FELIPE A Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Tailla May 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Incrível estadia maravilhosa café da manhã incrível, funcionários atenciosos. Perfeito ##### Tailla Stayed 1 night in May 2024 ### 6/10 Okay #### Janine May 12, 2024 #### Razoável, não ficaria novamente Localização boa, várias piscinas, porém muito sujas,entrei somente um dia,cercade 15min e sai com biquini verde( mandei e-mail para hotel e nao recebi retorno algum),banheiro com cheiro desagradavel. Cafe da manhã ok, vale a pena reservar meia pensão ( jantar bom). Check-in atrasou,tivemos que esperar para entrar na acomodação. 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