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Reviews of Pestana Vintage Porto Hotel & World Heritage Site

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 741 out of 1019 reviews" "
Rating 8 - Good. 205 out of 1019 reviews" "
Rating 6 - Okay. 45 out of 1019 reviews" "
Rating 4 - Poor. 18 out of 1019 reviews" "
Rating 2 - Terrible. 10 out of 1019 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bud

Travelled with partner
The staff was excellent! They were very helpful and attentive. In addition, we could not think of a better location for our needs. The hotel was wonderful and well maintained.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and views. Staff were lovely. Breakfast was awesome. Wonderful experience all around.
Stayed 2 nights in Mar 2024
Response from Pestana Vintage Porto on Mar 27, 2024
Dear Mr./Mrs. Marti We were delighted to hear that your recent stay at Pestana Vintage Porto was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Vintage Porto for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Francisca PereiraGuest Services Manager

10/10 Excellent

Phyllis

Travelled with partner
If you stay at the Pestana Vintage Hotel, expect to be pampered! We spent 6 nights right in the heart of the Ribeira area and loved every minute. This property offers delicious breakfasts, accommodating staff and an excellent location to explore the entire area. Our room was very spacious, with a soaker tub and loads of hot water to let you ease your muscles for the next day’s hilly walks.we loved it.
Stayed 6 nights in Mar 2024
Response from Pestana Vintage Porto on Mar 27, 2024
Dear Mr. Phyllis, We were delighted to hear that your recent stay at Pestana Vintage Porto was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Vintage Porto for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Francisca PereiraGuest Services Manager

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with unique and historic hotel plus very accommodating staff - a lovely stay
Stayed 3 nights in Mar 2024
Response from Pestana Vintage Porto on Mar 19, 2024
Dear Mr./Mrs. Elizabeth, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Services Manager

10/10 Excellent

Luanne

Travelled with group
Liked: Cleanliness, staff & service
Beauty and history and location
Stayed 5 nights in Mar 2024
Response from Pestana Vintage Porto on Mar 19, 2024
Dear Mr./Mrs. Luanne, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Services Manager

10/10 Excellent

Chadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in an excellent location
Stayed 1 night in Mar 2024
Response from Pestana Vintage Porto on Mar 19, 2024
Dear Mr./Mrs. Chadi, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Services Manager

10/10 Excellent

Zulfikarali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, the service is outstanding!
Stayed 3 nights in Mar 2024
Response from Pestana Vintage Porto on Mar 5, 2024
Dear Mr./Mrs. Zulfikarali, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location and service. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Vintage Porto.Kind regards, Francisca PereiraGuest Services Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly. They provided excellent dining recommendations and tour advice. The location is central to the Port houses and other attractions. A wonderful breakfast buffet with free port and sparkling wine.
Stayed 4 nights in Feb 2024
Response from Pestana Vintage Porto on Feb 29, 2024
Dear Mr. Robert, Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. We're delighted that you found everything to your liking during your time at our hotel. Your satisfaction is our top priority, and we're elated that we were able to meet and exceed your expectations.Should your travels bring you back to Porto, we would be honored to welcome you once again at Pestana Vintage for another outstanding experience. Until then, please don't hesitate to reach out if there's anything we can assist you with.Warm regards,Francisca PereiraGuest Services Manager

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and such friendly staff made our stay memorable. Highly recommend them!
Stayed 3 nights in Feb 2024
Response from Pestana Vintage Porto on Feb 29, 2024
Dear Mr. Josh,Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. We're delighted that you found everything to your liking during your time at our hotel. Your satisfaction is our top priority, and we're elated that we were able to meet and exceed your expectations.Should your travels bring you back to Porto, we would be honored to welcome you once again at Pestana Vintage for another outstanding experience. Until then, please don't hesitate to reach out if there's anything we can assist you with.Warm regards,Francisca PereiraGuest Services Manager

10/10 Excellent

Shubham

Stayed 2 nights in Feb 2024
Response from Pestana Vintage Porto on Mar 27, 2024
Dear Mr./Mrs. Shubham, We were delighted to hear that your recent stay at Pestana Vintage Porto was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Vintage Porto for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Francisca PereiraGuest Services Manager

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view by the waterfront. Very clean, great amenities, and welcoming staff.
Stayed 2 nights in Feb 2024
Response from Pestana Vintage Porto on Feb 29, 2024
Dear Mrs. Tiffany,Thank you so much for taking the time to share your feedback with us! We greatly appreciate your kind words and are thrilled to hear that you enjoyed your stay with us. We're delighted that you found everything to your liking during your time at our hotel. Your satisfaction is our top priority, and we're elated that we were able to meet and exceed your expectations.Should your travels bring you back to Porto, we would be honored to welcome you once again at Pestana Vintage for another outstanding experience. Until then, please don't hesitate to reach out if there's anything we can assist you with.Warm regards,Francisca PereiraGuest Services Manager

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pestana Vintage Porto on Mar 27, 2024
Dear Mrs. Bertha, We were delighted to hear that your recent stay at Pestana Vintage Porto was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Vintage Porto for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Francisca PereiraGuest Services Manager

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked that the hotel is conveniently close to restaurants and shopping and just a short walk to Vila Nova de Gaia. The staff was very helpful and accommodating! They made lunch and dinner recommendations and even made the reservations for us. We truly enjoyed our stay at this beautiful hotel and look forward to staying there again on our next visit!
Stayed 2 nights in Feb 2024
Response from Pestana Vintage Porto on Feb 20, 2024
Dear Mr./Mrs. Victor,On behalf of the entire team at Pestana Vintage Porto, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Francisca PereiraGuest Relations

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pleasant stay. Can’t wait to return
Stayed 2 nights in Jan 2024
Response from Pestana Vintage Porto on Feb 20, 2024
Dear Mr./Mrs. Lucy,On behalf of the entire team at Pestana Vintage Porto, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Francisca PereiraGuest Relations

10/10 Excellent

Cesar, Aguadilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto la vista del cuarto al puente Luis 1. Servicio super amable. Personal muy atento y profesional.
Stayed 2 nights in Feb 2024
Response from Pestana Vintage Porto on Feb 20, 2024
Estimado Sr. Cesar: De parte del personal de Pestana Vintage Porto, nos gustaría agradecerle su maravillosa opinión.Es un placer saber que su estancia ha sido de su agrado, y que hemos contribuido a crear memorables recuerdos.¡Estamos deseando volver a recibirlo muy pronto en nuestro hotel!Atentamente, Francisca PereiraGuest Relations

10/10 Excellent

Dahlia, Pikeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendliness of the staff. They helped us book where we can dine, too. They even prepared a to go box for us to bring to the airport when they learned that we will not be able to eat breakfast because our flight was at 5 am. We also didn’t have to worry about our airport transportation because they arranged everything for us. We also enjoyed the vibe of the place. We watched the performers along the river. It was fun and vibrant.
Stayed 2 nights in Feb 2024
Response from Pestana Vintage Porto on Feb 20, 2024
Dear Mr./Mrs. Dahlia,On behalf of the entire team at Pestana Vintage Porto, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Francisca PereiraGuest Relations

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Pestana Vintage Porto on Mar 27, 2024
Dear Mr./Mrs. Heidi, We were delighted to hear that your recent stay at Pestana Vintage Porto was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Vintage Porto for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Francisca PereiraGuest Services Manager

10/10 Excellent

judy

Stayed 1 night in Oct 2023
Response from Pestana Vintage Porto on Mar 27, 2024
Dear Mr./Mrs. judy, We were delighted to hear that your recent stay at Pestana Vintage Porto was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Vintage Porto for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Francisca PereiraGuest Services Manager

8/10 Good

Alan, Palm Springs

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location, view
Stayed 3 nights in Jan 2024
Response from Pestana Vintage Porto on Feb 1, 2024
Dear Mr. Alan, We were delighted to hear that your recent stay at Pestana Vintage Porto was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Vintage Porto for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Francisca PereiraGuest Relations

10/10 Excellent

Christopher

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Response from Pestana Vintage Porto on Jan 18, 2024
Dear Mr. Christopher, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

8/10 Good

Jia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no parking or drop off, so you need to roll your luggage, when the weather is not good that is not pleasant experience
Stayed 2 nights in Dec 2023
Response from Pestana Vintage Porto on Jan 9, 2024
Dear Mr./Mrs. Jia, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vintage Porto. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vintage Porto and regain your trust during your next visit.Warm regards, Francisca PereiraGuest Relations

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The position is suberb.
Stayed 4 nights in Jan 2024
Response from Pestana Vintage Porto on Jan 10, 2024
Dear Mrs. Shirley, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Maria Del Carmen

Stayed 2 nights in Dec 2023
Response from Pestana Vintage Porto on Feb 1, 2024
Dear Mrs. Maria Del Carmen, We were delighted to hear that your recent stay at Pestana Vintage Porto was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Vintage Porto for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Francisca PereiraGuest Relations

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pestana Vintage Porto on Jan 10, 2024
Dear Mr. Brad, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Pestana Vintage Porto on Jan 10, 2024
Dear Mr. Robert, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from João Pedro Calçada on Dec 17, 2023
Thanks for staying with us. We truly appreciate your feedback!

10/10 Excellent

Nabil

Stayed 3 nights in Dec 2023
Response from João Pedro Calçada on Dec 17, 2023
Thanks for staying with us. We truly appreciate your feedback!

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great , breakfast was excellent the view of this hotel is amazing
Stayed 1 night in Dec 2023
Response from João Pedro Calçada on Dec 17, 2023
Thanks for staying with us. We truly appreciate your feedback!

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel and staff . Excellent location right in the Ribeira .View of the room was amazing in front of the Douro river .
Stayed 2 nights in Nov 2023
Response from Pestana Vintage Porto on Dec 5, 2023
Dear Mr. Julio, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Ameer Basha, Naperville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amazing view from the property. Breakfast is very good and VIP perks are all provided
Stayed 2 nights in Nov 2023
Response from Pestana Vintage Porto on Dec 5, 2023
Dear Mr. Ameer Basha, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Pestana Vintage Porto on Feb 20, 2024
Dear Mr./Mrs. Blake,On behalf of the entire team at Pestana Vintage Porto, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Francisca PereiraGuest Relations

8/10 Good

shailendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location on Riverfront was great. Staff was very helpful and courteous. Room size was nice and stocked with amenities. Nice buffet breakfast.
Stayed 3 nights in Nov 2023
Response from Pestana Vintage Porto on Dec 3, 2023
Dear Mr./Mrs. shailendra,On behalf of the entire team at Pestana Vintage Porto, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm Regards,Francisca PereiraGuest Relations

10/10 Excellent

Jonathan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect location and all staff tremendously helpful
Stayed 3 nights in Nov 2023
Response from Pestana Vintage Porto on Nov 29, 2023
Dear Mr. Jonathan, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Oscar H

Stayed 2 nights in Nov 2023
Response from João Pedro Calçada on Dec 17, 2023
Thanks for staying with us. We truly appreciate your feedback!

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel! Everything was perfect! The restaurant was excellent.
Stayed 4 nights in Nov 2023
Response from Pestana Vintage Porto on Nov 26, 2023
Dear Mrs. Cindy,On behalf of the entire team at Pestana Vintage Porto, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Francisca PereiraGuest Relations

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class, clean accommodations in a great location, right on the river.
Stayed 2 nights in Nov 2023
Response from Pestana Vintage Porto on Nov 19, 2023
Dear Mr. Kenneth On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Fernandito Joselito

Liked: Staff & service, property conditions & facilities
Location
Stayed 3 nights in Nov 2023
Response from Pestana Vintage Porto on Nov 19, 2023
Dear Mr./Mrs. Fernandito Joselito, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Vintage Porto.Kind regards, Francisca PereiraGuest Relations

10/10 Excellent

Noel

Stayed 1 night in Nov 2023
Response from Pestana Vintage Porto on Dec 5, 2023
Dear Mr. Noel, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, conveniently located, walkable to attractions/transportation.
Response from Pestana Vintage Porto on Nov 19, 2023
Dear Mrs. Carmen, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was a 10/10! We did not want to leave, the staff was extremely helpful and friendly. They had awesome suggestions for places to eat and things to do throughout our stay. They even made reservations for us! Can’t recommend this hotel enough, you cannot beat the view, it’s away from the hustle and bustle of Porto’s center while still a quick walk or cheap Uber away for dinner or shopping.
Stayed 3 nights in Nov 2023
Response from Pestana Vintage Porto on Nov 19, 2023
Dear Mrs. Jennifer On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Loved the location, staff were excellent and helpful
Stayed 2 nights in Oct 2023
Response from Pestana Vintage Porto on Nov 19, 2023
Dear Mr. William On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Steven, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an excellent position on the riverfront with an iconic view of the famous bridge. Comfortable, but dated & slightly worn, room, was quiet even with the balconies. The restaurant in the hotel is fantastic. Everything is up hill, & so be reasonably fit to stay here!
Stayed 3 nights in Nov 2023
Response from Pestana Vintage Porto on Nov 19, 2023
Dear Mr. Steven, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel
Pestaña Vintage Porto Hotel was lovely. They provided us with a beautiful river view room as requested, a double bed (not always available in European hotels) and a bottle of wine. Their service was terrific and we really enjoyed the lovely breakfast.
Stayed 3 nights in Oct 2023
Response from Pestana Vintage Porto on Nov 6, 2023
Dear Mrs. Lori, We were delighted to hear that your recent stay at Pestana Vintage Porto was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Vintage Porto for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Francisca PereiraGuest Relations

10/10 Excellent

Kathleen

Stayed 3 nights in Oct 2023
Response from Pestana Vintage Porto on Nov 6, 2023
Dear Mrs. Kathleen, We were delighted to hear that your recent stay at Pestana Vintage Porto was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Vintage Porto for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Francisca PereiraGuest Relations

10/10 Excellent

GERMANIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Pestana Vintage Porto on Oct 30, 2023
Dear Mrs. Germania, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

10/10 Excellent

HEATHER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Sep 2023
Response from Pestana Vintage Porto on Oct 30, 2023
Dear Mrs. Heather, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vintage Porto.Best regards, Francisca PereiraGuest Relations

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m going to be tough on this hotel because of the price I paid for a room with a balcony and river view. I got the river view but the “balcony” was a ledge with an iron trellis you could lean against. The room was small and t he climate control system was loud. The amenities and location were great. The staff was beyond amazing - every person we came into contact with was very customer focused in a very authentic way. But you should be able to sit on a balcony with a glass of wine, so deduct one star for the room description not meeting expectations.
Stayed 1 night in Oct 2023
Response from Pestana Vintage Porto on Oct 30, 2023
Dear Mr. Jonathan, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vintage Porto. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vintage Porto and regain your trust during your next visit.Warm regards,

10/10 Excellent

Theresa

Stayed 3 nights in Oct 2023
Response from Pestana Vintage Porto on Oct 22, 2023
Dear Mr./Mrs. Theresa,On behalf of the entire team at Pestana Vintage Porto, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Francisca PereiraGuest Relations

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful property. Check in staff was efficient, but not necessarily friendly. Outside bar staff not very friendly. Service staff, help with bags very welcoming.
Stayed 3 nights in Oct 2023
Response from Pestana Vintage Porto on Oct 30, 2023
Dear Mrs. Debbie, On behalf of our entire team at Pestana Vintage Porto, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vintage Porto. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vintage Porto and regain your trust during your next visit.Warm regards, Francisca PereiraGuest Relations

10/10 Excellent

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay!
Stayed 2 nights in Oct 2023
Response from Pestana Vintage Porto on Oct 22, 2023
Dear Mr./Mrs. Corinne,On behalf of the entire team at Pestana Vintage Porto, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Francisca PereiraGuest Relations